Makeover Essentials

Hi [redacted] ,We are very sorry you had a reaction to our productsEven with our extensive testing, unfortunately, we cannot guarantee someone won’t have a reactionWe would like to confirm we do not test on animalsAll of our makeup items have this printed on the box Additionally, we complete voluntary testing to assure our products safety from reaction to a wide population demographicFor more information on our testing proceduresPlease visit makeover-essentials.com/product-quality/ We would be happy to assist you with a refundPlease know our customer service team has received and responded to your refund request sent on February16thOur customer service team will send you a follow up to expedite the refund processOnce again we are very sorry for your experience with our productsWe look forward to working with you and have this issue resolved as early as possibleThank you,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Dear Customer, Thank you for taking the time to communicate to us the issue/service did not meet our expectationsOur records show we have communicated via email in regards to your refund requestWe have mailed a refund check to your residence on 10/28/However, USPS has returned your check as "Not deliverable as addressed"A second attempt has been made and we have mailed your check on 11/16/via USPS Certified mailWe are very sorry for any trouble or inconvenience we have caused youIf you have any further questions regarding your refund please contact us at [email protected] Thank you, The ME Web Team

We are sorry your refund has not been taken care of yet We've already contacted the local sales manager, Lexo Brown She will be contacting you within hours to assist you with your refund We've also asked her to deal with the sales rep, ***, accordingly for not assisting you properly If further assistance is needed please email us at [email protected] Regards, [redacted] ME Customer Service Manager

Hello, Consumer also contacted us through our websiteWe advised that Makeover Essentials manufactures cosmetic products that are distributed by independent third party distributorsThese independent distributors are required to conduct their business in compliance with all applicable laws, including laws and regulations governing soliciting and business practicesWe have requested the location of the business so that we can notify the indipendant distributors in the area demand that they cease all solicitations and/or selling any products in this locationWe are waiting to hear back from consumer

We have reached out to the customer and a check for a full refund was mailed out to them.We sincerely apologize for these sales tactics and can assure you we do not condone that behaviorUpon receiving this information we have conducted several sales training Classes to prevent any such situation from happening againThank You

Dear customer,Our customer service team has confirmed they have received your complaintWe are truly sorry about your experience and regret that our products did not work out for youWe have refunded your purchase via *** on 3/28/If you have any further question in regards to your refund
please make sure to contact our customer service team [email protected]. The ME Web Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint
resolved. I issued this a few days ago against Makeover EssentialsThe company emailed me directly today and apologized and offered me a full refund! I am not sure what the next steps I need to take are in order to close this case but my complaint is resolvedThank you for all your time and help!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Although they acknowledge this complaint and stated they would contact me directly, it is now a month and I have not heard from them. Could you tell me what other steps I can take to have them contact me? Thank you,*** ***
***

Hello,
Makeover Essentials has taken full responsibility of the customers refundWe are in the process of obtaining required information from the customer to complete the process of her refundOnce this information is obtained we will refund the customerThank
you,*** - The ME Web Team

A representative just came into my place of work soliciting these products, which is strictly prohibited and not in compliance with our NO SOLICITING policies. She conned my boyfriend into purchasing these TRASH products very forcefully and did not leave a receipt or a card or any way to get her contact information. I want a refund right now and I can't figure out how to get one. Can someone please assist with this?

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hello,Makeover Essentials has taken full responsibility of the customers refundWe are in the process of obtaining required information from the customer to complete the process of her refundOnce this information is obtained we will refund the customer.Thank you,*** - The ME Web Team

We have emailed the customer in response to her complaint and have offered a full refund As soon as the customer replies back with the additional information we requested a full refund will be issued ASAP

As soon as the customer contacted us about the makeup wipes being used we immediately tracked down the sales office responsible for this to find out what happened. The independent sales reps typically have demo samples and we concluded that the rep may have accidentally given the customer the
demo sample instead of a brand new one. Regardless we take this seriously and the representative was let go and no longer distributes Makeover Essentials. We also sent the customer a brand new pack of the makeup wipes.All of our products go through independent laboratory testing to assure consumer safety. We are 100% in compliance with FDA requirements for cosmetic safety and every formula is evaluated by a Board Certified Toxicologist to assure safety. Makeover Essentials goes beyond most brands by spending hundreds of thousands of dollars per year to assure every product not only meets regulatory requirements, but are intensely tested to assure they are safe, hypoallergenic and are the best quality available for your body and skin applicationsTesting is done by the best labs in the world; labs that are approved by the USA Consumer Product Safety Commission

We had email issues and did not get the customers initial email We reached out to the customer and are giving her the refund We will be sending a refund check in the amount of $ The customer should have the refund check within 2-weeks

Dear Customer,Thank you for taking the time to communicate to us the issue/service did not meet our expectationsOur records show we have communicated via email in regards to your refund requestWe have mailed a refund check to your residence on 10/28/However, USPS has returned your check as
"Not deliverable as addressed"A second attempt has been made and we have mailed your check on 11/16/via USPS Certified mailWe are very sorry for any trouble or inconvenience we have caused youIf you have any further questions regarding your refund please contact us at [email protected] Thank you, The ME Web Team

I spent 20 bucks on one of your makeup kits and as soon as I put it on my skin started burning. I don't know what's in your makeup but you might want to look into it. Super dissatisfied

We are sorry your refund has not been taken care of yet.  We've already contacted the local sales manager, Lexo Brown.  She will be contacting you within 24 hours to assist you with your refund.  We've also asked her to deal with the sales rep, [redacted], accordingly for not assisting you...

properly.  If further assistance is needed please email us at [email protected]. Regards, [redacted]ME Customer Service Manager

Hi [redacted],We are sorry the representative has made a false statement about our products. We would like to confirm our products are not organic. We thank you for bringing your experience to our attention. We would be happy to assist you with a refund. Please know our customer service team has emailed you to get more information so we may process a refund for you. Please respond as soon as possible so we may resolve this issue. We are sorry for the inconvenience this has caused we look forward to hearing from you.Thank you,The ME Web Team