Malow's Jet Ski Rentals

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear...

below.I don't not accept the response because i'm not tony gutierrez, and I did not rent 2 seadoos. Also why was I charged for $100 seadoo rental for 1 and tony was charged $160 for 2. Seems to me you don't know how to run a business, also why is malows sister working there when shes an ex-con for theft. You guys cheated me and you know it. I know for a fact I didn't damage the seadoo. On yelp.com theres others that been cheated by you guys for scam of damaging the seadoo. just like tony was charged for the same thing I was charged for. Also theres an investigation going on about your business. I was very upset but there was nothing I can do you were gonna charge me some how, I know I wasn't gonna walk away with you not getting your money just like the other guy there the same day being charged for damage he didn't do. So to get this over with ill like my refund for wrongful charges, stressed on my vacation and scam.
Regards,[redacted]

This is a horrible business. On the weekend they charge $250 per jet ski. There sign says $ 65 all day. The people that run this business did not take any time to explain how jet ski's work or how to operate them. We thought we ran out of gas but when we brought the jet ski's back, the lady stated that the level of the river fluctuates the gas gauge. So we still had 1/2 a tank of gas and lost 2 hours of being on the water. The guy that was running this place was cussing out other customer as well. They have absolutely no idea what customer service is. I think that they are also dealing drugs and using the jet ski rental as a front. Someone needs to go check this place out.

I was very skeptical about renting with them due to the poor reviews written internet wide. However, after asking around in the hotel we were staying at, several people recommended this place so I decided to give them a shot.

They had EXCELLENT customer service and pricing!! $75 all day rental plus gas. I only ended up paying $200 for the whole day. There is a $200 deposit that is returned at the end of the day. The year before I paid about $190 for ONLY 2 hours at a different business!!

Check them out!!

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.As a consumer the only response that I have is that I felt cheated and fooled, because when you try to do a business with any provider first you trust in them, then things have 10 to 12 pages to signed in which I renter I understood that is some condition to protected them their business; you signed the paperwork but is obvious that if you take the necessary time to read all the forms I and other any customer will lost I lot time read in details all the pages. All the renters are vacation must and they all need is to enjoy the time that was my case, for that reason I signed all the paperwork. I understand that I do not will recuperated my money that was stolen maybe In a legal form, because I know and they know the jet ski#[redacted], did not have any damage the employee who picked up us from the river even he tested the machine before to towed I he said "perfect" the employee was assigned to pick up and deliver customer to the river very friendly guy, the unit to the Malow's parking lot. I follow the instruction that they provide us, and the jet ski never gave any problem. Like I mentioned before I hope somebody do not suffer the same scam, because as I check in yelp and trip advisor we are many suffering this kind a fraud. This why Mallow jet ski rental LLC, is have the paperwork to protected, but I expect that Revdex.com is certified honest business and you need to open an investigation because nobody else deserves to go through this embarrassing and indignant situation. Please stop
this kind a fraud. Regards,
[redacted]

I just spoke to [redacted] 7/30/2014 at 4:15pm.  Thru detailed discussion it was not our business that rented to the persons named in the complaint.  I'm waiting for him to verify this and call me back.  I advised that it most likely was Malows across the street. ...

I also advised that I would assist them to recover the money that they paid...
Thank you,
[redacted]
[redacted]
[redacted]

We were dumped into the Colorado river on a wave runner that never started. We were told that they would be right back. My husband had to walk back to the shop and we were finally retrieved four hours later. They had the nerve to charge us. This was a safety issue. We were floating down stream on something we had no control over. The people running that operation were extremely rude and completely incompetent. They treat there employees like dirt, I surprised anyone will work for them.

customer had 3 inches of fiberglass and waverunner was inspected before and after so I don't know what's wrong
malows jet ski rentals [redacted]

We rented a jet ski from this business on April of 2015. They advertised for $75 for all day use. Well, that was not the case, however, we always realize that there are often "hidden" costs.
They did require a deposit and inspect the ski with you. However, when you return the jet ski, they inspect on there own and then call you over. In our case, they claimed we had damaged the propeller and they will keep our deposit. I vehemently disagreed with them as they attempted to claim we bent the propeller. I refused to sign the agreement. Indeed, they kept my deposit and I have since disputed that with my bank. I have since reviewed them on [redacted] and see a consistent trend of complaints from other consumers.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed...

action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Please do review this business they are conducting a major scam by the lake- its all fraud.If this compliant is not taken care of I will have to be forced to proceed legally and will take them to small claims court;I will take this upon myself to get my money back they also don't accept cards to keep all the deposits its all planned. If my issue is resolved I will not waste their or mine  time.
Regards,
[redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Attach are two pictures; One is a picture of the assumed damaged to the jet ski which again was not inspected right away and was inspected with me or my party being present.  ( about a 15 mins from the time we got out of the truck while waiting at your shop and you guys were so called inspected the jet ski.) There was that time difference were we wasn't present by the jet ski ( the jet ski was not visuable to us ) and you guys come back and stated we damaged the jet ski, how does that proof that we damaged it.  It should have been inspected right away and infront of us not behind our backs.  I have also attach a picture of the jet ski while in the water, as you can see there was no damaged to the jet ski.    
Regards,
[redacted]

customer damage the hole bottom of my waverunner and only had $200 deposit and now seeks revenge sorry but that $200 doesn't even buy the material
malows jet ski rentals ###-###-####

Complaint [redacted] -- It's true our contracts are long, but "a couple hour to read it" is an exaggeration.  It actually takes about 10 minutes to read it, which one should do before they sign a contract.  And in that contract, you agree to pay for all damages.  Most customers that have damages are upset because they have to fork out money they had not planned on.  We understand that. But we have to charge for damages, which costs us time and money.  As a good faith effort, I will split you dispute with you and offer you $150 to resolved the matter.

waverunner are inspected before and after and if u did have new hull damage yes we have to fix it and charge
malow's jet ski rentals [redacted]

customer had 18 inches of fiberglass damage I gave him a discount and he still wanted more off sorry I can't afford to give more off I have to fix my waverunner
malows jet ski rentals [redacted]

impellers are always inspected before and after it w as not brought back in good condition. So I charged customer less then half
malow's Jet Ski Rentals [redacted]

They are CROOKS!!! Charging customers for made up damage to old and worn jet skis. Their equipment was faulty as well. They should be shut down. Complaints on line go back years.

We were dumped into the Colorado river on a wave runner that never started. We were told that they would be right back. My husband had to walk back to the shop and we were finally retrieved four hours later. They had the nerve to charge us. This was a safety issue. We were floating down stream on something we had no control over. The people running that operation were extremely rude and completely incompetent. They treat there employees like dirt, I surprised anyone will work for them.

We are sorry you had a bad experience.  We definitely want people to have a good time.  But sometimes they damage the ski and have to pay for it per the signed contract stating you will pay for the costs to repair our skis.

I am sorry but we stand by our original response.  You signed a contract stating you would pay for any damages.  Your pictures proved nothing.  The first picture is 2642.jpg and is early in the day before the ski was damaged.  The second picture 2670.jpg is 28 pictures later.  So there were a lot of pictures in between while on the river.

Our position remains the same.  Mr. [redacted] damaged our jetski.  He signed a contract stating he would pay any damages and he signed the credit card slips.