Mapperarti

We are in communication with the client with a proposal on fixing any issues they might haveIt is our top priority to see our clients happy and satisfied.Best, [redacted] HEAD OF OPERATIONS USA

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Dear [redacted] , I have attached the advertising agreement which was signed by Mr [redacted] that states "Placement is not guaranteed and is subject to change at Mapperarti's discretion unless spot location fee has been paid." This agreement also shows value under "Spot Location." As I stated previously, we were unable to place the advertisement in the requested spot, and Mr [redacted] was quickly notified of the alternate placement via emailWe do have documentation and correspondence from the the Hyatt Regency Huntington Beach stating their intent to distribute and support the publication, to which end Mapperarti is responsible for approaching businesses to enlist participation

I have attached correspondence for release of the refund and a copy of my credit card statement showing the original payment to Mapperarti[redacted] is the accountant and works for Mapperarti.Please let me know if there are other questions [redacted]

Revdex.com: I just wanted to Thank [redacted] ...I noticed in the response the word "clients", I had reached out to other vendors involved, equally unhappy...as well as contacting The Montage HotelThey may have played a role in this occurring as well since they had received numerous complaints and had asked for a copy of this complaint I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Hello, Below is the email sent to the client on Jan 26th 2015: face="Verdana" size="1">"Dear [redacted] , As I mentioned before, we usually would’t even have a pinpoint for the mobile businessYour ad does’t specify the address as well, and we have your approval on itWe added a pinpoint based on the google map search for your business, the screenshot was attached to the previous emailAs for the map mistakes, design team went over your list today and confirmed that everything had correct address and locationWe only had a [redacted] listed twice but one of them actually had a correct address." On April 2nd of we sent another email to [redacted] : "Dear [redacted] , I hope you are doing greatIt is our top priority to make our clients happy and satisfiedWe would love to offer you an upgrade to a double spot ad on the [redacted] Chicago for the 2nd year of the publicationIn addition, we will give you a double spot ad on the [redacted] publication for the 2nd edition for absolutely no chargePlease let me know if you accept our offer, so I can update our system for the future editions." We have never received any complaints from the hotel, and we successfully confirmed that they are happily distributing our mapsThe agreement with the client was fulfilled and we offered some extra free advertisement to make client happy, that client deniedThank you!

Production on The [redacted] publication is still ongoingHowever, production is now with our sister office overseas, and it is taking some time to receive a full update and timeframeWe appreciate your patience, and we will update as soon as possible

The attached contract states in the Special Instructions box that no deadline can be guaranteedThough it is unfortunate that we were unable to meet the targeted release date, we are still within the terms established on the contract that was signedAdditionally the terms in the Special Instructions box state that the contract is for a minimum month advertising termAs only months have elapsed, the contract will not end for another monthsAs has been explained to the client, we can cancel the contract after months of advertising have elapsedThe automatic renewal noted on the contract will not go into effect as we have received prior notice of cancellation

Hello,Below is the email sent to the client on Jan 26th 2015:"Dear [redacted] ,As I mentioned before, we usually would’t even have a pinpoint for the mobile businessYour ad does’t specify the address as well, and we have your approval on itWe added a pinpoint based on the google map search for your business, the screenshot was attached to the previous email.As for the map mistakes, design team went over your list today and confirmed that everything had correct address and locationWe only had a [redacted] listed twice but one of them actually had a correct address."On April 2nd of we sent another email to [redacted] :"Dear [redacted] ,I hope you are doing great.It is our top priority to make our clients happy and satisfied.We would love to offer you an upgrade to a double spot ad on the [redacted] Chicago for the 2nd year of the publicationIn addition, we will give you a double spot ad on the [redacted] publication for the 2nd edition for absolutely no charge.Please let me know if you accept our offer, so I can update our system for the future editions."We have never received any complaints from the hotel, and we successfully confirmed that they are happily distributing our mapsThe agreement with the client was fulfilled and we offered some extra free advertisement to make client happy, that client denied.Thank you!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThe business's response is simply not true; their sales rep promised the placement that I was sold and was fully aware that my business was contingent upon it The hotel is not endorsing them reaching out to prospective clients on their behalf I have spoken with the hotel's management team (happy to provide a specific contact) and was informed that there are numerous complaints regarding their method of doing business and misrepresenting the manner in which Mapperarti says the hotel referred them - the hotel does not refer Mapperarti to prospective clients, so this point is also a lie Their "non-refundable deposit" was never addressed by the sales rep and is an outrageous $1, Mapperarti's reply is simply more lies attempting to justify their unethical business practices This company is conducting bait and switch tactics which is illegal and unethical I will continue dispute and seek full legal action against Mapperarti I have also attempted to contact their corporate office and have not received a response Regards, [redacted] ***

The attached contract states in the Special Instructions box that no deadline can be guaranteedThough it is unfortunate that we were unable to meet the targeted release date, we are still within the terms established on the contract that was signed.Additionally the terms in the Special Instructions box state that the contract is for a minimum month advertising termAs only months have elapsed, the contract will not end for another monthsAs has been explained to the client, we can cancel the contract after months of advertising have elapsedThe automatic renewal noted on the contract will not go into effect as we have received prior notice of cancellation

good morning *** I have reviewed the complaint from our clients and have
concluded that we have to take appropriate steps to rectify this situation
we will now be printing new information for montage laguna which will have full instructions as to how to download the interactive map and will address all of our clients concerns
I want to assure you that I personally take all complaints about my company very seriously and will ensure our clients issues are resolved
thankyou for bringing this to my attention
best regards
*** ***FOUNDER & GLOBAL CEO *** ***, *** *** *** *** ***T: *** *** *** *** ***M: *** *** *** *** *** * *** *** *** *** *** *** ** *** T: ** *** *** ***M: ** *** *** ***

Mapperarti has delivered as per agreementThe agreement (attached) signed by the customer clearly states that "no publication deadline can be guaranteed" and that "exclusivity can only be guaranteed upon payment of exclusivity fee" - which was not included in the total value of the agreement, also
clearly outlined on the signed agreement.
All points of the agreement were confirmed by Mapperarti and the customer via a phone call between both parties within working hours after the singed agreement was received by MapperartiThe Mapperarti customer service representative clearly related the terms and conditions regarding publication deadlines and exclusivity to the clientThe customer did not raise any concerns at this time and confirmed the purchase of one ad space on Fairmont Miramar Santa Monica mapp and DigiMapp for months, one ad space on the Viceroy Santa Monica app for months for a total of $$to be paid on singing and the remaining balance of $to be paid via the credit card details provided on the agreement by the customer on 08/14/The client was also reminded that their advertising term would not being until the maps were delivered to their respective hotelsThe client will receive a full months of advertising with the Fairmont, and a full months of advertising with Viceroy regardless of publication print datesAll of this information was repeatedly communicated to the client by a Mapperarti customer service representative with each phone call from the client.
Again, Mapperarti has delivered per agreement and taken action accordingly

Good Afternoon, We have responded to the client directly, and are working to resolve the issue

Hello, The client made a request to our office last week to receive a full refund.The request has been approved, and we will be processing the full refund within the next weeks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
See attached the email confirmation from the
*** Head Concierge (on May6th, 2015) that the maps were never distributed due
to the multiple errors that they found in them.Again, the company keeps playing the "deny, deny, deny" game instead of acknowledging their mistake and taking care of there customers
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowSee attached the email confirmation from the
*** Head Concierge (on May6th, 2015) that the maps were never distributed due
to the multiple errors that they found in themAgain, the company keeps playing the "deny, deny, deny" game instead of acknowledging their mistake and taking care of there customers
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Several points made in Mapperarti's response are not correct.
The day I signed and prior to signing the agreement, I spoke with *** *** of Mapperarti and he confirmed that no competitors would be in the publication and also confirmed several times that both publications would be completed in weeks Subsequent to signing the agreement, the only contact to or from Mapperarti
were discussions on how to upload graphics for the ad & review of proofs We have a log of each and every call to Mapperarti. Our initial conversation was with *** *** (no longer with the company) and all subsequent conversations were with *** *** (his replacement) *** was and *** is in the position to check the artwork, create proofs and upload the final proofs in the publication, not to discuss the sales agreement There were no discussions at any time regarding the terms *** promised. In addition, we met with *** *** a few times socially between the time the agreement was signed and the first ad published. He did not say anything about that fact that a direct competitor would be appearing in the maps or that Marina Del Rey would not be shown on the map as he previously communicated when making the saleSo Mapperarti's claims that “All of this information was repeatedly communicated to the client by a Mapperarti customer service representative with each phone call from the client.” or "All points of the agreement were confirmed by Mapperarti and the customer via a phone call between both parties within working hours after the signed agreement was received by Mapperarti The Mapperarti customer service representative clearly related the terms and conditions regarding publication deadlines and exclusivity to the client.” are not accurate
Regarding Mapperarti's claim that “The customer did not raise any concerns at this time and confirmed the purchase of one ad space on Fairmont Miramar Santa Monica map and DigiMapp for months, one ad space on the Viceroy Santa Monica app for months for a total of $$to be paid on singing and the remaining balance of $to be paid via the credit card details provided on the agreement by the customer on 08/14/15.”, we relied upon
statements by *** that: 1) *** *** would be the only boat
charter business represented in the maps, that 2) Marina Del Rey, our
business location, would be indicated on the maps and 3) that the publications would be complete in weeks. No one ever made us aware that an exclusivity charge would be required to ensure no competitors were on the publication or that it was even an option Had we understood that a competitor could be in the publication, we would have either inquired about the exclusivity charge or we would not have proceeded with the advertisement.
Regarding Mapperart's claim that they have delivered per agreement and taken action accordingly, we disagree for the reasons aboveMapperarti has not
delivered per promises made by their sales representative and the Company fails to even take the time to communicate in any way with us. *** *** admitted that they had
reprimanded *** *** for not communicating clients’ requirements to
them. When we were provided a copy of
the first publication and saw two glaring problems with the ad (a competitor’s
ad and no indication of Marina Del Rey), we asked *** *** to put us in
touch with her supervisor. We also left
messages with Mapperarti’s receptionist, asking that the supervisor call to
discuss the discrepancies. The
supervisor never returned our calls. The
sales representative has not returned our calls
Mapperarti's sales representative misrepresented the agreement and Company management is completely unresponsive We have not received what was agreed. Regards,
*** ***

The refund is being provided to the customer

Dear ***,Ms*** was provided a full refund earlier this week.Please let me know if anything else is needed to resolve this.Thank you,*** ***LEAD CLIENT LIAISON *** * *** *** *** ***
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