Mark Mitsubishi Scottsdale

SHOWED A CAR AND GAVE THE FULL PRICE ON A USED CAR--THEN FIND OUT THEY
KEEP JACKING THE PRICE UP WITH REDICULOUS ADD ON -TRY TO GET YOU IN BY CONTINUING TO SAY THE FALSE PRICE-THEN ONE BY ONE THEY KEEP ADDING COSTS UNTIL THE USED CAR IS MORE THAN A NEW ONE OF EXACTLY THE SAME MAKE, MODEL AND YEAR THESE ARE POSTURE SCAMMERS OF THE TYPICAL SLIMMY THIEVING CAR SALESMAN STAY CLEAR OF THESE CHARLETANS

Better Business...

Bureau:

I have reviewed the response made by the business in reference to complaint ID [redacted]. Mark Kia of Scottsdale promptly took actions to resolve this issue shortly after I filed my initial Revdex.com complaint. Please consider this complaint resolved and no further actions are required/needed. Thank you for support!

Regards,

I wanted you all to know what crooks the mark Mitsubishi car co. is. I purchased a Chrysler town and country from them. At the time of sale they said that they would fix all the problems that the van had. This proved to be not true. My van spent more time in the shop over the next 30+ day then at my house. They replaced just enough parts to get it out the door. The works buyer be ware holds true with these people. One of the problems was a chirping serpent belt. On the last day they had it it was still chirping. The manager took it for a drive in to the shop and magically it was gone. I have some car since and I know what belt dressing is used for and that is to quite chirping belts. At that time the shop manager was telling me that his people said that the air compressor was causing the sound. Well If the clutch on the compressor is turned off that take the compressor out of the equation. The sound appeared to be coming form towards the back of the engine. When I got it home I starting looking into the noise and what I found was that they or someone had put the wrong part into the car. I put the right part in and the noise went a way. I also had a problem with the sales manager. He was so rude and disgusting that I tried to get with the store general manager. I called several times and got nothing in return like I was nothing to him. I am still having to fix thing that they should have fix. The only bright spot in the hold process was the sale person. However they let him go in this whole process. I would never send anyone to any mark auto places.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Regardless of the price difference of the car: I would not be paying a 37,000 loan had they not sold me a defective car. They never verbally told me I would still be paying the negative equity for the car. I could have sold the car to a private buyer for a higher price than you even offered even for selling me a defective car. 

Regards,[redacted]

We were made aware of this issue and handed immediately.  We took a loaner car to the customer 2 hours away and completed the emissions testing and title work.  We also reimbursed the customer for their troubles and expenses.  Thank you for bringing this to our attention.

We are sorry for the confusion.  The only reason that a dealership would send to multiple banks, is if the original lender of choice could not provide financing at the terms agreed.  Rest assured that your credit rating will not be affected for multiple inquires.  It is very common...

for people shopping for cars to shop for the best rate, or best car, and therefore have multiple inquires.  The credit bearues look at these as a single inquire.  Please see stated link from [redacted].[redacted]

they offered me no proof. My original document says gap cannot be cancelled without my written consent. They never even reported it to the gap insurance. They are forging documents. The time they said I came in and signed I was at work. This is forgery and they are trying to weasel out of their contract.

The response from the business claims I bought the car in March of 2015, however the actualpurchase of the car was on April 4, 2015.  On the day of closing I expressed my concerns with the car and the aftermarket warranty due to the fact that the parts were aftermarket. Juan, the sales man, informed me that the car was stock and the warranty would not be voided.  On April 6th, when I returned my car due to a check engine light coming on I again expressed concerns about the amount of aftermarket parts within my vehicle. Once again I was reassured that the car was stock.  On April 8th after Mark Mitsubishi had the vehicle in their possession for 2 days I received a call from Juan who informed me that he found a lower interest rate and to come in and resign the paperwork to put the new lower interest rate into effect.  I came in the afternoon of April 8th 2015 and signed the papers.  While I was talking to Juan I again had asked him several times about the aftermarket warranty and was trying to figure out how I'm getting a lower interest rate while making sure the rest of the deal stayed in place.  He assured me everything was the same except for the interest rate being lowered, being that this was my first time buying a car, I reviewed the paperwork and didn’t see any major changes to the previous deal so I went forth in signing the papers.  On May 4th 2015 my turbo blew, the dealership offered to take the Mazda back and in return give me back my 2002 Ford Torus. If I were to go through with this deal they would keep my down payment of $1500 to repair the Mazda, I pursued to get a full refund however the dealership was unwilling to negotiate.  When I reached out to General Manager Josh S[redacted] he offered me a check for $900.00 which would cover about 80% of the coast of a new turbo I agreed to the deal however the $900 would not cover the labor cost which I paid for out of pocket.  Mark Kia only towed my car on one occasion and that was when we made a deal to trade the Mazda speed in for a brand new 2015 Kia, but that deal never happened.In response Mark Mitsubishi comment about me running my car to heavily without oil.   I am curious as to what being ran heavily without oil is classified as?  And why the supposed numerous times my car was in the shop it was never checked for oil?  And why a car I bought from that dealership that gave me a service agreement stating the dealership would take responsibility for oil changes for 2 years and my car had already been in the shop more than once was out of oil in less than one full oil change cycle?   I did refuse the financial assistance at the dealer expense only because I could not afford it at the time and due to me becoming a father in the near future. The offer to trade my broken car in for a running brand new car was much more appealing and easier to achieve at the time being.Josh did pay to have my car towed back to my house however it was returned to me in worse shape than it was initially dropped off, it had no oil, no keys, grease prints all over the headliner, broken window post, and cigarette ashes inside.  I will include pictures of our service agreement, and the damage done to my car.

We sincerely apologize for any inconvenience.  It is certainly not our intention to cause any discomfit.  The customer was reimbursed for the service charge of $105 plus $234.93 for parts and labor on tail lights malfunction.  The warranty is active and available for use.

The bait-and-switch scam is very alive and well at Mark Kia. I saw a so-called certified pre-owned Kia Sorento on Cars.com last month that was reasonably priced. I stopped by the dealership and worked with [redacted] the salesman. I already was pre-approved and had financing in hand from my credit union before I entered the dealership. I informed [redacted] twice not to pull my credit since I will not need financing through their dealership. He lied to me both times and said they would not since I'm all set with my own financing. Unbeknownst to me the dealership did pull my credit. The salesman pitch and shuffle of going back and forth began. The salesman comes back adding to the price of the vehicle a $1,850 for a so-called 'reconditioning' fee and $399 for tinted windows. I refused to pay both. The sales manager, [redacted], even admitted to me that's how they get customers into their stealership, by lowering the price then tacking on the two ridiculous charges. A couple of hours after buying the car and leaving the stealership, I received a call from the credit bureau informing me that my credit was pulled by Mark Kia. I contacted the salesman asking why they pulled my credit after telling him twice that I had my own financing, [redacted] just blamed the finance department for pulling my credit. A few days after buying the car I went to put some gas in it but the fuel door would not open at all. The fuel release button was broken. Furthermore, the emergency fuel door release found on the inside of the trunk did not work either. I also learned the power charger in the back did not work too. Shouldn't all of these items been caught and fixed during their pre-sales inspection or during their so-called pre-owned certification process? I went to [redacted] and they fixed all of the items that were not working under warranty. The Sorento was my first and will be my last purchase at Mark Kia. I've already told my whole family, friends and co-workers to never set foot in the stealership. If you love the bait-and-switch game, go to Mark Kia!

The proper paperwork and funds have been sent to the lender to unwind the transaction.  We are unaware of how long it will take on their end to complete but should be fairly quick.

all of the staff was very helpful and they were very interested in getting us what we wanted.

Regardless of price, the customer made an informed decision and signed multiple documents stating all figures.  [redacted] Law does not cover buyers remorse.

Tire Pressure Monitoring system is not considered a safety item on any car however we are willing to make the repair.  We also would invite the customer to come in and meet with a sales manager to go over the contract again as we don not see any discrepancy with the figures.

The customer purchased a vehicle on 06/21/15 with an amount financed of $25,170.28  The bank approval came back the next day at only $22,000.  Without having the additional cash down, the customer choose to take advantage of a new contract removing optional insurance such as Gap to keep...

the total cost below $22,000.  The updated signed and executed contract reflects a new total price of $21,976.17.  We are certainly upset to hear of any of our customers in distress and would be happy to see if we can offer any assistance on special pricing for a replacement vehicle.

[redacted] and the team working at [redacted] showed me that honest people can sell cars. They made the car buying experience as painless as possible. [redacted] was able to answer all my questions. He knows KIA cars because he drives two of them. When it came time to sign the contract there wasn't any surprises either. Good job Mark KIA!

We have decided to allow the customer 2 referral bonuses which have now been paid.  We consider this issue closed and satisfied.

In the month of November 2013 I mistakenly tried to be proactive and pay my bill early, as soon as I had gotten paid. Kia's automated system does not recognize that you've already made a payment for the month, therefore about a week and a half later an automatic payment was pulled from a second checking account of mine. The first payment I made was through my own account, the second payment that hey pulled was from a joint account, in which they overdrew my account and then I was hit with an overdraft fee, making my account overdrawn by $300. I contacted Kia financing immediately, the day after they had pulled the second payment (November 13th).

I spoke to [redacted], a supervisor, who informed me that I would be sent a check for reimbursement for the second payment. Not only was I told I would be sent a check, but that it would be expedited. I sent in all the proper paperwork showing the one payment from my account, and the payment they pulled from my joint account along with the overdraft fee that I was hit with due to them. I faxed this information the same day (November 13th) to the fax number given to me by the associate.

A few days later, still not check. So I call again and speak with [redacted], who tells me that is the "back office" fax number (whatever that means) and that I need to send it to another fax number, which he gave me. So I sent everything AGAIN to this new fax number. It has been two weeks and 3 days and still no check.

So I called again today (December4 2nd, with my account still overdrawn by $300) . Of course [redacted] was not working, so I spoke with a different supervisor who told me they have no record of a second payment being made in the month of November, and no paperwork from me indicating two payments. Yet, here I am looking at my account that is overdrawn, staring at a withdrawal from KMFUSA and an overdraft fee due to this. So the supervisor today tells me to call my bank and to dispute the fee (which is interesting, since they are telling me they did not pull two payments).

They are COMPLETELY lying. So I'm crying on the phone to my bank as I'm filing a claim against them. I should not have to go through this, or be treated this way for making all my payments on time and even early last month.

One of the worst car buying experiences I've ever had, awful service. After finding a car that we wanted online we go down there to meet with them. Find out that the internet guys are in "a different building" at the Mitsubishi dealership around the corner. Great, so a sales guy shows us the car, takes us for a test drive and starts the hard sale, we decide to sleep on it and come back the next day.
Fast forward, we buy the car, do all the song and dance about financing this and doing that and finally agree to payments, term, etc., get approved, sign everything and we're done.
We traded in a car that had a payment due the next week, well, since everything was said and done, we didn't make that payment as we were told the payoff would take care of that too.
Three weeks go by and we get a call from the OLD financial institution that we're a payment late and in danger of going two late. What? We call the dealership back, after getting hung up on repeatedly, no one answering, or voicemails that are never returned (don't bother leaving them) we finally find out that the updated paystubs that I had sent over the previous week (knew it was going downhill then) that the bank came back with one more request that no one told me about, it just sat there. Languishing in nothing until I finally said something. They said it would be taken care of. Finally, two weeks AFTER that, nothing has been done.
I takes me having to go down there, bringing six weeks of stubs with so they can't tell me that I'm missing anything, or initial credit approval had expired after 30 days so we had to be re-approved (and, of course, rates had gone up) sign new paperwork, get a new temporary plate because the original one expired the next week. Spend more of my time getting this all fixed that it should have reasonably taken. I've purchased maybe 8 new cars in my life, this was, by far, the worst experience ever, it took over six weeks to finally have everything go through. Only once did they do anything to make it up to me (taking some money off the price of the car), no one seemed to car, they're so used to failing at everything a car dealership should be that its just normal for them. Go to any other [redacted] dealership in the Valley, any of them treat you better, care more about you, and just are plain better than this place.
Just overall, bad.

We do sincerely apologize for the delay in title work.  It is certainly not normal business practice.  The customer was provided temporary registration until the permanent registration was completed.  The title and registration was completed in April.