Mark Mitsubishi Scottsdale

I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. Also, I was indidcated by this business that the 3 payments done on the loan, I need to ask for those with the bank that had the loan.

Regards,

We certainly apologize for the misunderstanding.  The receptionists have been made aware that they are not to discuss trade value estimate with clients.  This is reserved for managers trained in appraising vehicles.  We do offer $6,000 minimum trade on select vehicles if the client...

wishes to choose one of these.

After investigation, we found the the customer is correct in her calculation.  A check has been cut for $269.32 and mailed on 06/06/14.  Thank you for reaching out to us with this concern.

Don't ever contact Mark Mitsubishi via the internet, or give them your email address. You will never stop the stream of internet messages and adds, no matter how often you ask to be removed from their mailing list.

Thank you for your feedback.  My [redacted] purchased a used Mazda in March of 2015.  He expressed concerns within a couple of months due to the fact that the car had aftermarket performance parts.  Mr. [redacted] was offered a full refund if he wished, to which he refused, and decided to...

keep the car.  After which, we have helped numerous times with paying for parts, towing charges, ect. In September 2015, we paid at Mr. [redacted]s father's request, for towing to the dealership to diagnose a new issue.  It was determined that the motor was in need of replacement due to being ran heavily without oil.  Mr. [redacted] was offered financial assistance at dealer cost to which he also refused.  Mark Mitsubishi paid for towing both ways and the diagnoses, and gladly towed the Mazda back to where Mr. [redacted] indicated he wanted it.  Mr. [redacted]s father agrees that we have done all we can to help.  We are certainly sorry for any inconvenience, however are not obligated to participate any further in repairs.

Thank you for your response. As stated before with the correction of April, Mr. [redacted] purchased a used Mazda in April of 2015. As stated before He expressed concerns due to the fact that the car had aftermarket performance parts, as traded by the previous owner.  Mr. [redacted] was offered a full refund if he wished, unwinding the transaction completely and returning his trade in to him, to which he refused, and decided to keep the car.  He claimed at the time, he liked this particular car, as we also offered to find another car if he didn’t want a refund.  After which, we have helped numerous times with paying for parts, towing charges, diagnosis, ect.
In September 2015, we paid at Mr. [redacted]’s father's request, for towing to the dealership to diagnose a NEW issue.  The car was not running, and it was determined that the motor was in need of replacement due to being ran heavily and without oil. The technician believes that this was due to the car being driven very hard therefore, burning though oil. Without tearing down however, this is just a hypothesis.  Again, Mr. [redacted] was offered financial assistance at dealer cost to which he also refused.  Mark Mitsubishi paid for towing both ways and the diagnoses, and gladly towed the Mazda back to his residence, incurring a cost of over $300 to promote customer service.  Mr. [redacted] agreed at the time of his visit, that he should not be making such rash accusations toward a company that has always tried to help him, and agreed that what we have offered to help with was honest and more than fair. Mr. [redacted]’s father who was helping with communication also agreed completely.  It has come to a shock that we are revisiting resolutions to this issue for a 3rd time as we have already deemed it resolved with other institutions including the Arizona Attorney General. 
We are again certainly sorry for any inconvenience, however are not obligated to participate any further in repairs.

I have reviewed the response made by the business in reference to...

complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until 7 days have passed for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until June 14, 2014 for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

In response to the complaint, we of course do not use “Forgery” in our business.  To forge a document would be a very serious problem.  Simply, the customer could not get a loan approval for the amount requested, therefore the price and options were adjusted to meet the loan amount required.  The customer acknowledged this by signing a retail installment contract along with the co-buyer, reflecting the costs associated with the loan, as well as the lack of GAP insurance.  
Please let me know how else I can help.

The customer purchase the first vehicle on 8/28/14.  It wasn't until 11/07/14 that the vehicle was brought in with concerns.  The repair was covered under factory warranty.  On 11/28/14 the customer decided to execute a sales agreement to trade in the vehicle for a more expensive and...

completely different model.  The first sale was a 2014 [redacted] with a sales price of $14,939The second sale was a 2015 [redacted] with a sales price of $22,765Regardless of negative equity, the second car was $7,826 more expensive of a model.  It is also subject to higher tax.The customer simply purchased a more expensive car with a little but of negative equity and higher taxes.  There were no issues or concerns brought up during the sale, signing of contracts, or to management at anytime.

Financed a car with this dealership. The down payment wasn't due for 30 days but they needed to hold a check. We filled out and signed a hold check agreement and a post dated check was given. Tammy cashed the check 13 days before she was authorized and supposed to. I called everyone and of course no answer. I left a voicemail for Tammy then decided to go in. I spoke with the Sales Manager Sergio and he said he will get it taken care of. He come back with a check but tells me I can't leave with it unless I give them another check. I asked how giving them another check would have a different outcome. He told me it's very rare that this happens. Which is false because my mom bought a car 30 days prior to me and has currently been dealing with the same issues. She gave cash and a check and they took both and cashed the check. They also continued to call my mom asking where the money was. Sergio kept saying he was sorry and I asked him "what does being sorry do for me?" It's 4pm on Halloween night, your office manager cashed a check because she is incompetent in her work field, you give me a check but won't allow me to leave with it until you have a check from me. I am already inconvenienced by coming in since no one answers the phone unless you want a new car and I'm standing up for someone else's mistakes. His response to me was "well then I'm not sorry" SERGIO is the sales manager for a car dealership and this is how he deals with his employees mistakes. Then another car salesman offers to meet me at home so that they can ensure I give them a check. BEN was very nice and helpful and it's unfortunate he works with people that have no business dealing with customers or someone else's money. I don't understand why I should be yet inconvenienced AGAIN for their mistake and why a random salesman has to offer to follow me home to get another check. I don't even know if I can trust them with an additional check. I would only work with BEN if you choose to go here. I would expect to go there on a weekly basis so that you yourself can audit the employees work because that's what it takes to make sure everything was correct. I gave them their check back. After all of my bills go through and I'm charged multiple fees I will go in one more time to recover those fees and I will never deal with Mark Mitsubishi again. I Hope Mark does a boss undercover type of audit because he will lose business with the people employed there.

We have added the CPO warranty and refunded the customer for the repair costs.  We consider this matter satisfied.

Registration was completed in a timely manner within just a few weeks of purchase.  We have made multiple attempts to contact the customer to discuss and have had no response.

The loan was canceled by request of the customer.  We agreed to unwind the deal to promote customer satisfaction and are awaiting the customer to come in to complete the transaction.

Working with [redacted] and [redacted] during the purchase of my pre-owned vehicle was fantastic! They made the experience purchasing a car very comfortable and communicated effectively during the transaction. Thank you for your time, effort and superb customer service. [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my...

complaint.  For your reference, details of the offer I reviewed appear below.The only thing the business did was call me, apologize, and told me they fired that particular salesman.  Which is great, but not how I wanted this case resolved.  Since I have made this complaint, I had to take the car into a shop because the breaks were squealing very loudly and the steering had become wobbly.  The shop informed me that whoever installed the breaks installed the worst quality breaks that wouldn't last more than a couple of weeks.  They also informed me that the rotors on the front axle were shot on both sides of the car.  They informed me the wheels could literally break off within the next couple of months if the problem was not resolved.  Since then, the steering has gotten worse, as I can't exactly afford to make such an expensive repair.  I don't know anything about cars, so I don't know if the wheels could literally break off as described.I hope that something can be resolved of this matter since it's now probably become dangerous to even drive this vehicle.  The check engine light is also still on.  I'm not sure how the dealership got the car to pass emissions, which is what they told me was the last problem they were having before they were able to let me drive it home.

Regards,[redacted]

Better...

Business Bureau:

I have reviewed the response made by the business in reference to complaint [redacted]1, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The business has made false claims that they have paid $105 for the original diagnostic fee and $234 for the tail light repair. As of today 22 August 2015, I still haven't received anything from the dealership. I am also still waiting on the phone call from [redacted] to see what his "boss" had to say about the reimbursement. It has been almost 2 months. If the money was sent to me I want proof because the money never arrived. I just want the business to stop lying and get on the same page about how they conduct business with their customers. Pay what was promised so we can move on.

Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. Mark Kia of Scottsdale has provided me with the warranty and reimbursed me for my repair.  I consider this complaint satisfied.  It took a bit of persistence but eventually the dealership took care of everything.  Thank you for your assistance as well.

Regards,[redacted]

It is not in our policy to refund cash to customers.  We offered a complete refund and the customer declined.  [redacted] General Manager | Mark KiaDirect [redacted]sent from my macbook pro

The customer paid a price relative to an [redacted], not an [redacted] premium.  We did however, offer to refund the transaction and unwind the deal, an exchange.  The customer declined all offers and wants to keep the car.