This is a HORRIBLE lead-generating company. About me, I use a 14 day 18 touch follow-up program which works great with all reputable lead companies. This company's leads are the worst I have seen in my six years. They will lie and make pie in the sky promises they can't keep. Then run like hell with your money. AVOID AT ALL COST OR YOU WILL BE RIPPED OFF. ZERO QUALITY LEADS
Dear Revdex.com,We apologize for the delay in response to this complaintA review of Ms***' complaint and her account records are as follows:On 4/4/16, our customer signed a six-month contract to purchase $worth of HouseValues leads per month, in addition to a $monthly fee for the Market Leader Pro system and websiteThe total monthly bill was $at this timeThis included a guarantee to deliver a minimum of eight HouseValues leads per month to our customer.On 6/7/16, our customer spoke with our Sales Department and opted to purchase five additional “Leads Direct” leads in Hisperia, CA for an additional $per monthThis brought her monthly bill to $At this time, our customer had not expressed any dissatisfaction with the leads she was receiving.On 7/1/16, we attempted to bill our customer the monthly fee of $360.00, but the payment was declinedOn 7/13/16, our Billing Department spoke with our customer regarding her outstanding balanceMs [redacted] expressed her desire to cancel her account because she wasn’t satisfied with her leads, despite the fact that she had three months remaining in her six-month contractThis was the first time she had expressed product dissatisfactionWe explained that we wouldn’t be able to accommodate that request, but offered her additional system trainingIn addition, we extended a courtesy credit of $for her system fee as a goodwill gestureOur customer accepted this resolution and made a payment of $to bring her balance current.On 8/1/16, we attempted to bill our customer $for her monthly bill to no availAt this time, our customer asked to have her lead count reviewed against the lead guaranteeAn account review was completed, and she was credit $towards her outstanding balance, as she was not delivered her guaranteed amount of HouseValues leads during the 5/1/to 7/31/review periodShe was delivered 11/guaranteed leadsOn 8/5/16, our customer submitted a payment of $to bring her account balance current.On 8/8/16, Ms [redacted] spoke with a representative from our Account Management Team, and requested to cancel her accountAt this time, we clarified our lead return policy, and offered her additional product trainingWe explained that we would follow up with her in October to drop leads at the end of that month, as that’s when her contract endedShe indicated that she accepted that resolutionOn 9/1/16, we attempted to bill our customer $for her monthly bill to no avail; the card was deniedThroughout the month of September, we attempted to collect the outstanding balance, but were unable toThis account was written off for $as of 9/30/Although there remains a written off amount of $on this account, we have waived this as a courtesy and will take no action to collect upon itAs we have delivered our customer for services contracted, we will not be able to offer an additional refund for valid chargesWe sincerely apologize that our products did not meet our customer’s expectations, but a full review of this account shows that she was billed correctly and did receive the services she contracted Market Leader for
Complaint: [redacted] I am rejecting this response because:Thank you for your response, however I do find it to be very disappointing and misled.I actually contacted your company on 7/20/with my frustration of leads with fake emails, fake addresses/names, duplicates and leads I was shorted Then contacted your customer service again on 7/26/with my frustration I have NEVER been told about your 48-hour return policy and I wasn’t even told by either person at that time either This is obviously not something you willingly advertiseYou still haven’t even told me how to go about submitting for this 48-hour return, so I would appreciate instruction on how to do so.What I find even more frustrating is that you say you have over delivered on leads When I first signed up within a week I contacted the sales rep that I signed up with because I was being bombarded with so many leads at once and so many of them were not even from my contracted areas He explained at that time that I would only be charged for the leads I contracted for and not for any extras While you may have over delivered on leads outside of the areas that I am paying/contracted for or even on areas that I am paying/contracted for you are NOT delivering on some of the contracted leads that I am paying for You specifically break down a number of leads for each area and charge a specific amount for that area You cannot charge me different prices, especially higher prices for a lead when I am not even receiving it and then saying you are over delivering because you send me an extra lead that typically costs less or is completely outside of my areaI have gotten leads out of state for heavens sake I am paying for leads in specific areas each month and I am due those leads or a refund Your customer service person told me you do an account review every months and then I would be refunded for any leads I was shorted She also said she was sending my request to the proper department at that time, but we would have to wait for July to complete Were now a month and a half after that and still no refund I re-reviewed very thoroughly for May, June, July and August and actually found I am due even more than I originally sent your customer service person The following is what I am contracted for:Buyer Leads:for Bennington at $each for Elkhorn at $each for Papillion at $25Seller Leads:for at $each for at $for at $for at $20For May I was short lead for Bennington and lead for Elkhorn So I am owed $for May.For June I was short leads for Bennington [redacted] *** was an invalid email address so I am not counting that as a valid lead as your company should have previously advised me that I could return invalid leads I am also short leads for Elkhorn and lead for That is a total of $for June.For July I was short leads for Elkhorn A total of $for July.For August I was short lead for Bennington, leads for Elkhorn and lead for A total of $95.So for the first months I am currently owed $ Please advise as to when I can expect this refund I will continue to monitor Septemeber and October.Also, I would like a copy of the “contract” You should provide a copy the second someone agrees to it You fail to mention it’s a loooong agreement that no person could ever actually understand or read unless they were a lawyer and had a lifetime to read it.I don’t understand how just one of my Google contacts would come through to Market Leader and show up as though it was a brand new lead Very strange in my opinion and I’m not sure someone on your end didn’t go back in and change it However, thank you for further explaining this.As I stated you do force your customers to pay for a contact management system at a whopping $per month – which I don’t need, but fine I agreed to itAnd you’re so kind to throw in some “free” training with your overpriced contact management system I would prefer to continue working through this with you through the Revdex.com rather than your customer service as you can see I have received information and a lack of information from your team along with a long response time I do not feel comfortable closing a Revdex.com claim without it being resolved.No matter what I am still owed for the leads I have been shorted As I stated above please advise when I can expect to see this refund.Sincerely, [redacted]
Dear Revdex.com,Our customer signed up for an InTouch Pro subscription with us that automatically bills annually on March 1stWe notified our customer of his upcoming renewal in advance of his 03/01/billing cycleOur customer did not reach out to us prior to his annual subscription billing date to cancel, so he was charged $on 03/01/We received a Credit Card Dispute from our customer's banking institution on 03/16/The dispute was closed in Market leader's favor on 04/04/Our customer called us on 05/15/This was his first time reaching out to us directly regarding his cancellation or refund requestOn 05/16/17, we spoke with our customer, assisted him with cancelling the subscription immediately, and submitted a refund of $to him as an exception to our cancellation policyWe apologize to our customer for any confusion regarding his account cancellationRegards,Matt P***Market Leader
I signed up for Market Leader last April for real estate leads I was told by my sales person that these leads were screened and would be quality leads I paid for leads per month for $ From the beginning, I never received the amount or quality of leads that I was promised and paid for The leads that were sent to me were mostly bogus leads, rarely received phone numbers and the other leads that were sent had bad email addresses or just completely "fake" people I contacted Market Leader early on to discuss my dissatisfaction with their service, but never received a response The only time I was ever contacted by the company was when my credit card would not go through At that time I called their offices and spoke to a customer service rep and again expressed my concerns and was told I could get out of the contract after six months and that I would be credited for leads not received I was also emailed by a another employee who I communicated with once or twice, but as
I have sighned contract with them because they promissed high quality real estate leadsBut all what I got from them during months is people who just brousing internet and don’t want to buy or sell a houseThey just couldn’t go in to my web site without shigning upIt hard to call a leadsIt looks like they using google ad to get a leadsAt the moment when google charges time less then themFor $a month they send me leads which are unsubscribing right away, or they send me an email that they just looking what’s going on on market and nor going to buy or sell anyrhingI havemonths contract which they are not allowing we to terminateI paid for the perioud I used it and not gonna pay any more for nothingThey said they will send my information to cellectors.But I just don’t want their service any more
I have recently returned to a career as a real estate salespersonMy greatest desire is to serve others, and help them gain what they need in this arenaGranted, I am trusting, naive, inexperienced, and depend on honest, open, forthright communications from one selling me a business systemThis is what my clients going forward have a right to expect from me Market Leader is dishonest in their sales approachThe sales tactics used are, pushy, insistent and manipulative and take advantage of agents trusting nature NO mention of the NO cancellation policy until after payment was madeThe policy was included at the bottom of the email receipt for paymentI have requested cancellation several times and the answer is always NO!! Deceitful! Liars! My request is a cancellation of the month contract and no further contact
I was contacted by a Market Leader (ML) sales representative who presented information on a subscription to ML services to help promote my real estate businessI was told that my website would be marketed in certain venues to drive traffic to my websiteMy domain name had to be changed to one suggested by the sales repI was told that ML would also sale me leads in order to increase my salesAt no time did he advise that ML would maintain control of my website, filter out the leads as they accessed my website and sell them back to me at additional costI would never have agreed to this arrangement and I would like this subscription cancelledI made inquiries to ML regarding my subscriptionHowever, I have been unable to get any answers from ML support Why am I paying for advertisement, and also for any individual that "organically" happens to come to my website that has not been qualified by your companyWould this be considered "double dipping," with respect to costs? I
Complaint: [redacted] I am rejecting this response because: The company used a bait and switch sales tactic to coheres me into signing a contractI was promised an exact number of quality leads (7) per monthAs stated in the attached letter the company admits they only delivered 1/of what they promisedIn the attached letter to me they said they are refunding $and credit will be applied as a refund to the payment method on fileHowever to this day that has not been doneThey said an employee had contacted me several times or tried? I have no missed or calls taken from this company on my phone recordsThis complaint should stand in the file so others will not be taken advantage of in the future by this company.Sincerely, [redacted]
Dear Revdex.com.org I'm attaching email from Market Leader/Trulia solving my complaint Thank you so much for your services, [redacted] [redacted] Cell: [redacted] Office Phone: [redacted] Office Fax: [redacted] [redacted] [redacted] From: [redacted] @trulia.comTo: [redacted] @hotmail.comSubject: RE [redacted] Website:Date: Mon, Jul 21:02:+ Good Afternoon ***, Thanks for sending me your emailI did look it over with my manager and we have agreed to waive the balance for the month of July I know you changed the nameservers, but if you want to get anything out of the system, you would need to change the nameservers back to point at market leader The account will cancel on July 31st Please let me know if you have any questions, and I apologize for any inconvenience Thanks, [redacted] From: [redacted] [mailto: [redacted] @hotmail.com] Sent: Monday, July 20, 1:PMTo: [redacted] Cc: [redacted] ***Subject: [redacted] Website: [redacted] Dear [redacted] , I'm forwarding email I sent to Market Leader 5/29/and replay I received: From: [redacted] @hotmail.comTo: [redacted] @marketleader.comCC: [redacted] @hotmail.comSubject: [redacted] Website: http:// [redacted] To Account Management Team Would you please provide a cancellation quote of my account Customer ID: [redacted] to close account by June 1, 2015? Thank you, [redacted] Realtor with [redacted] AZ [redacted] Website: [redacted] Secretary of [redacted] Account Cancellation Should you decide to cancel your entire account after your contract term has concluded, please follow the procedures below to ensure that the request is processed in a timely manner All requests should be made in writing and any changes will not be made in the billing system until the email Quote sent to you has been accepted Should you decide to cancel in after your term has completed, please be advised that we will need to receive an accepted Cancel Order Quote prior to the 25th of the month, in order to be cancelled at the end of the following month Once your account is cancelled, all prospect data and marketing material will be deleted Market Leader is unable to restore this data once the account is cancelled in the system If you want to continue with the system without advertising after your term is complete, please contact our Account Management team or see our article on how to make changes to Advertising or afeatures To request a Cancellation Quote be sent to you, please contact the Account Management team Monday - Friday 6am- 5pm Pacific timeIf you have any questions or concerns, we can be reached toll-free at [redacted] Customer ID: [redacted] 05/29/to 05/29/Customer Balance: $ Account History Date Account Document Total Payment Type Description 5/1/[redacted] .COM [redacted] ($107.27) MC Payment 5/1/ [redacted] .COM [redacted] $ Monthly Subscription 4/1/ [redacted] .COM [redacted] ($107.27) MC Payment 4/1/ [redacted] .COM [redacted] $ Monthly Subscription 3/1/ [redacted] .COM [redacted] ($107.27) MC Payment 3/1/ [redacted] .COM [redacted] $ Monthly Subscription 2/3/ [redacted] .COM [redacted] ($107.27) MC Payment [redacted] Realtor with [redacted] AZ [redacted] Skype: [redacted] Website: [redacted] Secretary of [redacted] AND AUTO-REPLAY AUTO-REPLY: [redacted] Website: [redacted] ml (# [redacted] Market Leader Billing ( [redacted] @ [redacted] ) Add to contacts Dear [redacted] ***, Thank you for your contacting Market LeaderThis is an automated reply to let you know we received your e-mail on 05/29/at 08:00:PM PDTPLEASE DO NOT RESPOND TO THIS AUTOMATED REPLYYou will receive a response within hoursPlease take this opportunity to learn more about your Market Leader solution by visiting our website at www[redacted] .comIt?s full of helpful information on everything from generating leads to managing your contacts, creating and sending professional marketing pieces to driving even more traffic back to your lead-capture websiteAnd don?t miss the education section, where you can stay up-to-date on the latest trends, best practices, and product tips with online, on-demand tutorials and videoshttp://www.marketleader.com/best-practices Sincerely, Market Leader, Inc [redacted] @marketleader.com
Complaint: [redacted] I have decided to put in a dispute with my credit card company because obviously we cannot come to terms and I was misled in the product you were providingI do not consider this closed Sincerely, [redacted]
Dear Revdex.com, We apologize that our customer remains dissatisfied, and would be happy to address her additional comments and concerns We apologize for our customer’s confusion regarding our lead return policy and procedureWe did originally contact her on May 3rd, to provide her with account and system information, including our Customer Service phone number and email address, [email protected] then followed up with her on June 26th, to check in with her again, and to remind her to contact us if she needed any assistanceA voicemail was left for our customer, and the following email was sent to her at her email address on record: “Customer Care is here for you! If you have questions or need assistance, please call us at 877-450-M-F 7AM to 4PM Pacific Time or send us an email at [email protected].” To date, our customer has not contacted us to return any leadsWe would ask that leads be returned with 48-hours of receipt With regards to our lead guarantee, our customer purchased two lead products: HouseValues and Leads Direct LeadsWe guarantee the amount of leads over a 90-day period, as opposed to a monthly guaranteeFurthermore, we guarantee the total number of leads in the package; we do not guarantee leads by the specific areas contained within said package Specifically, our customer signed up for the following areas within her Leads Direct subscription: Bennington, Elkhorn, and Papillion NEThe total guaranteed lead delivery for these three areas is fifteen over the 90-day review period within the three areas she choseLead delivery within those specific areas was as follows: May: total leads June: leads July: leads August: leads September (MTD): leads With regards to our customer’s HouseValues subscription, our customer also has a lead delivery guarantee of fifteen leads over the 90-day review periodShe contracted to have her leads come from the following zip codes: 68116, 68137, 68154, and Lead delivery within those specific areas was as follows: May: total leads June: leads July: leads August: leads September (MTD): lead As such, a refund is not due to our customer; we have over-delivered her leads With regards to our customer’s request for a copy of her contract, this was provided to her when she initiated this serviceHowever, we will email a copy of said contract to her email address on file, as per her request We consider this issue address and closed
Dear BBB, We apologize for the delay is response to this complaint. In response to our customer's concern, we have reviewed her correspondence to the BBB in conjunction with our internal notes. On 7/15/16, one of our Account Managers reached out to [redacted] to address her concerns. Due to... the confusion regarding a separate charge from her MLS for the data feed, we made an exception to release our customer from her contract. We cancelled her account at the end of July, 2016 as courtesy; this was one month in to a six-month contract. As we did provide services to our customer in July, we explained we wouldn't be able to refund the payment of $98.34 to her. She expressed that she felt this was fair. This complaint was resolved to the satisfaction of our customer. Regards,Matt P***
AVOID AT ALL COSTSMarket Leader, owner of Diverse Solutions, routinely engages in unethical business practicesWe gave 30-day written notice to cancel our IDX solutionIt was received and accepted by Diverse SolutionsInstead, they continued to bill our credit cardWe are referring this matter to our attorney and the Washington State Attorney General as well as the NARThere are better solutions by much more reputable companies#EPICFAIL
They offered to sell me real estate seller leads. When sold to me, they said in order for a lead to count, the lead would include an email and telephone number. They also said the leads would only go to me and no other agents. The contract was for 6 months, and they said that if I do not receive the amount of leads purchased/gauranteed every month they will evaluate and credit me back the difference for the bad leads or lack of leads. I have not been receiving the promised leads and the ones I did receive had no phone numbers and were bad leads. They re-evaluated my account and credited me back for several months or leads they claimed were bad, but when I asked for a break down refused to send that to me. My 6 month contract is up in Nov, I refused to pay September because these leads are just a joke and asked they re-evaluate, they did not respond. I am not paying another dime to them, and I am considering taking action as they should owe me for the ridiculous amount they are billing
Dear Revdex.com, Our customer entered into a legally binding month agreement with us on 04/27/for a website, contact management system, an average monthly volume of LeadsDirect leads, and an average monthly volume of HouseValues leadsAll of the training resources we offer to our customers are provided to them at no additional costOur customer does not pay for any training with us All of the leads that our customer has received from us are real people who registered directly on HouseValues.com or chose to register on her website after clicking on one of the paid advertisements that we placed for our customer on search enginesIf a website visitor did not come from our paid advertising or HouseValues.com, it does not count as a lead from Market Leader or towards the guaranteeAll of the leads in our customer's contact management system are labeled with a Source, so she can see how each lead reached her websiteOnly contacts with a Source of "HouseValues", "Google", or "Other Ad Campaigns" are counted towards the lead guaranteeWe do not see any evidence of our customer's complaint in her system, but we would be happy to research this further if she provides the name of the lead in question We do have a lead return policy, in which Market Leader will accept a lead for return, within hours of receipt, for the following reasons: 1) If the lead registered with an undeliverable email address and/or 2) the lead has an obviously fictitious name such as Mickey Mouse, Donald Duck, etc Our customer has not returned any leads to us thus far and after conducting a review of our customer's lead delivery from May, June, and July, we see that we have over-delivered on our guarantee by a total of leadsThere is no credit due at this timeThe results of this review could have been communicated better to our customer, so we do apologize to our customer for the confusion regarding her Account Review results When our customer signed up for this service, we sent her an email containing a sign up linkThis link took her to a webform showing her exactly what she was signing up for, along with the contract term, and Terms & ConditionsShe checked the box indicating that she read and understood the Terms & Conditions, entered her payment method, and completed an electronic signatureAs well, a confirmation email is automatically sent immediately after the online agreement is completeIf our customer would like a copy of this contract, we would be happy to provide this for her If our customer still has questions, we urge her to reach out to our Customer Care team for further assistanceTheir contact information can be found in her contact management system with us under the Help menuWe are sorry to hear that our customer is not satisfied with our service and sincerely hope that she will address her concerns and issues with our Customer Care team directly in the future so we can assist her before further confusion arisesOctober is our customer's last month of her month contract term with usWe already have a reminder setup in our system to reach out to her in October to assist with any desired account changes
Dear Revdex.com, We apologize for our delay in replying to Mr [redacted] 's original complaintWe have reviewed his correspondence with the Revdex.com in conjunction with our internal notesIn reviewing this case, it is clear that our customer expressed buyer's remorse after entering into a six-month contract with our companyHe was expecting contact numbers to be included with each real estate lead provided, when this is not something that we guaranteeTo resolve this issue to our customer's satisfaction, he was released from his six-month contract, and was never charged for said leadsHe was only charged $for a one-month system fee, which is a valid chargeOur customer indicated that he was satisfied with this resolution Regards, Matt P***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
I have been communicating to cancel this service, as far back as January I have called, I have emailed, I have answered their email, to confirm cancellation, and yet, they keep on trying to bill a credit card, that is not active anymoreThey keep sending me overdue, notices They refuse to cancel the membershipThey refuse to let me speak with a supervisor, they refuse to take my phone call cancelling the membership, telling me I have to write to them They have been blatantly ignoring my request Than a couple of months back, they sent an email to confirm cancellation, which I than responded to and yet, we are still at it I am paying with my credit card, when the person, whose credit card that is, calls to cancel, that should be itI should not have to write, confirm, email or whatever other stunts they pull, not to cancel It is ridiculous, that a legal business, with a business license from the state, acts like thisIt was a simple discussion, upon my first call back in
Dear Revdex.com,We apologize for the delay in response to this complaintA review of Ms***' complaint and her account records are as follows:On 4/4/16, our customer signed a six-month contract to purchase $worth of HouseValues leads per month, in addition to a $monthly fee for the Market Leader Pro system and websiteThe total monthly bill was $at this timeThis included a guarantee to deliver a minimum of eight HouseValues leads per month to our customer.On 6/7/16, our customer spoke with our Sales Department and opted to purchase five additional “Leads Direct” leads in Hisperia, CA for an additional $per monthThis brought her monthly bill to $At this time, our customer had not expressed any dissatisfaction with the leads she was receiving.On 7/1/16, we attempted to bill our customer the monthly fee of $360.00, but the payment was declinedOn 7/13/16, our Billing Department spoke with our customer regarding her outstanding balanceMs [redacted] expressed her desire to cancel her account because she wasn’t satisfied with her leads, despite the fact that she had three months remaining in her six-month contractThis was the first time she had expressed product dissatisfactionWe explained that we wouldn’t be able to accommodate that request, but offered her additional system trainingIn addition, we extended a courtesy credit of $for her system fee as a goodwill gestureOur customer accepted this resolution and made a payment of $to bring her balance current.On 8/1/16, we attempted to bill our customer $for her monthly bill to no availAt this time, our customer asked to have her lead count reviewed against the lead guaranteeAn account review was completed, and she was credit $towards her outstanding balance, as she was not delivered her guaranteed amount of HouseValues leads during the 5/1/to 7/31/review periodShe was delivered 11/guaranteed leadsOn 8/5/16, our customer submitted a payment of $to bring her account balance current.On 8/8/16, Ms [redacted] spoke with a representative from our Account Management Team, and requested to cancel her accountAt this time, we clarified our lead return policy, and offered her additional product trainingWe explained that we would follow up with her in October to drop leads at the end of that month, as that’s when her contract endedShe indicated that she accepted that resolutionOn 9/1/16, we attempted to bill our customer $for her monthly bill to no avail; the card was deniedThroughout the month of September, we attempted to collect the outstanding balance, but were unable toThis account was written off for $as of 9/30/Although there remains a written off amount of $on this account, we have waived this as a courtesy and will take no action to collect upon itAs we have delivered our customer for services contracted, we will not be able to offer an additional refund for valid chargesWe sincerely apologize that our products did not meet our customer’s expectations, but a full review of this account shows that she was billed correctly and did receive the services she contracted Market Leader for
Complaint: [redacted] I am rejecting this response because:Thank you for your response, however I do find it to be very disappointing and misled.I actually contacted your company on 7/20/with my frustration of leads with fake emails, fake addresses/names, duplicates and leads I was shorted Then contacted your customer service again on 7/26/with my frustration I have NEVER been told about your 48-hour return policy and I wasn’t even told by either person at that time either This is obviously not something you willingly advertiseYou still haven’t even told me how to go about submitting for this 48-hour return, so I would appreciate instruction on how to do so.What I find even more frustrating is that you say you have over delivered on leads When I first signed up within a week I contacted the sales rep that I signed up with because I was being bombarded with so many leads at once and so many of them were not even from my contracted areas He explained at that time that I would only be charged for the leads I contracted for and not for any extras While you may have over delivered on leads outside of the areas that I am paying/contracted for or even on areas that I am paying/contracted for you are NOT delivering on some of the contracted leads that I am paying for You specifically break down a number of leads for each area and charge a specific amount for that area You cannot charge me different prices, especially higher prices for a lead when I am not even receiving it and then saying you are over delivering because you send me an extra lead that typically costs less or is completely outside of my areaI have gotten leads out of state for heavens sake I am paying for leads in specific areas each month and I am due those leads or a refund Your customer service person told me you do an account review every months and then I would be refunded for any leads I was shorted She also said she was sending my request to the proper department at that time, but we would have to wait for July to complete Were now a month and a half after that and still no refund I re-reviewed very thoroughly for May, June, July and August and actually found I am due even more than I originally sent your customer service person The following is what I am contracted for:Buyer Leads:for Bennington at $each for Elkhorn at $each for Papillion at $25Seller Leads:for at $each for at $for at $for at $20For May I was short lead for Bennington and lead for Elkhorn So I am owed $for May.For June I was short leads for Bennington [redacted] *** was an invalid email address so I am not counting that as a valid lead as your company should have previously advised me that I could return invalid leads I am also short leads for Elkhorn and lead for That is a total of $for June.For July I was short leads for Elkhorn A total of $for July.For August I was short lead for Bennington, leads for Elkhorn and lead for A total of $95.So for the first months I am currently owed $ Please advise as to when I can expect this refund I will continue to monitor Septemeber and October.Also, I would like a copy of the “contract” You should provide a copy the second someone agrees to it You fail to mention it’s a loooong agreement that no person could ever actually understand or read unless they were a lawyer and had a lifetime to read it.I don’t understand how just one of my Google contacts would come through to Market Leader and show up as though it was a brand new lead Very strange in my opinion and I’m not sure someone on your end didn’t go back in and change it However, thank you for further explaining this.As I stated you do force your customers to pay for a contact management system at a whopping $per month – which I don’t need, but fine I agreed to itAnd you’re so kind to throw in some “free” training with your overpriced contact management system I would prefer to continue working through this with you through the Revdex.com rather than your customer service as you can see I have received information and a lack of information from your team along with a long response time I do not feel comfortable closing a Revdex.com claim without it being resolved.No matter what I am still owed for the leads I have been shorted As I stated above please advise when I can expect to see this refund.Sincerely, [redacted]
Dear Revdex.com,Our customer signed up for an InTouch Pro subscription with us that automatically bills annually on March 1stWe notified our customer of his upcoming renewal in advance of his 03/01/billing cycleOur customer did not reach out to us prior to his annual subscription billing date to cancel, so he was charged $on 03/01/We received a Credit Card Dispute from our customer's banking institution on 03/16/The dispute was closed in Market leader's favor on 04/04/Our customer called us on 05/15/This was his first time reaching out to us directly regarding his cancellation or refund requestOn 05/16/17, we spoke with our customer, assisted him with cancelling the subscription immediately, and submitted a refund of $to him as an exception to our cancellation policyWe apologize to our customer for any confusion regarding his account cancellationRegards,Matt P***Market Leader
I signed up for Market Leader last April for real estate leads I was told by my sales person that these leads were screened and would be quality leads I paid for leads per month for $ From the beginning, I never received the amount or quality of leads that I was promised and paid for The leads that were sent to me were mostly bogus leads, rarely received phone numbers and the other leads that were sent had bad email addresses or just completely "fake" people I contacted Market Leader early on to discuss my dissatisfaction with their service, but never received a response The only time I was ever contacted by the company was when my credit card would not go through At that time I called their offices and spoke to a customer service rep and again expressed my concerns and was told I could get out of the contract after six months and that I would be credited for leads not received I was also emailed by a another employee who I communicated with once or twice, but as
I have sighned contract with them because they promissed high quality real estate leadsBut all what I got from them during months is people who just brousing internet and don’t want to buy or sell a houseThey just couldn’t go in to my web site without shigning upIt hard to call a leadsIt looks like they using google ad to get a leadsAt the moment when google charges time less then themFor $a month they send me leads which are unsubscribing right away, or they send me an email that they just looking what’s going on on market and nor going to buy or sell anyrhingI havemonths contract which they are not allowing we to terminateI paid for the perioud I used it and not gonna pay any more for nothingThey said they will send my information to cellectors.But I just don’t want their service any more
I have recently returned to a career as a real estate salespersonMy greatest desire is to serve others, and help them gain what they need in this arenaGranted, I am trusting, naive, inexperienced, and depend on honest, open, forthright communications from one selling me a business systemThis is what my clients going forward have a right to expect from me Market Leader is dishonest in their sales approachThe sales tactics used are, pushy, insistent and manipulative and take advantage of agents trusting nature NO mention of the NO cancellation policy until after payment was madeThe policy was included at the bottom of the email receipt for paymentI have requested cancellation several times and the answer is always NO!! Deceitful! Liars! My request is a cancellation of the month contract and no further contact
I was contacted by a Market Leader (ML) sales representative who presented information on a subscription to ML services to help promote my real estate businessI was told that my website would be marketed in certain venues to drive traffic to my websiteMy domain name had to be changed to one suggested by the sales repI was told that ML would also sale me leads in order to increase my salesAt no time did he advise that ML would maintain control of my website, filter out the leads as they accessed my website and sell them back to me at additional costI would never have agreed to this arrangement and I would like this subscription cancelledI made inquiries to ML regarding my subscriptionHowever, I have been unable to get any answers from ML support Why am I paying for advertisement, and also for any individual that "organically" happens to come to my website that has not been qualified by your companyWould this be considered "double dipping," with respect to costs? I
Complaint: [redacted] I am rejecting this response because: The company used a bait and switch sales tactic to coheres me into signing a contractI was promised an exact number of quality leads (7) per monthAs stated in the attached letter the company admits they only delivered 1/of what they promisedIn the attached letter to me they said they are refunding $and credit will be applied as a refund to the payment method on fileHowever to this day that has not been doneThey said an employee had contacted me several times or tried? I have no missed or calls taken from this company on my phone recordsThis complaint should stand in the file so others will not be taken advantage of in the future by this company.Sincerely, [redacted]
Dear Revdex.com.org I'm attaching email from Market Leader/Trulia solving my complaint Thank you so much for your services, [redacted] [redacted] Cell: [redacted] Office Phone: [redacted] Office Fax: [redacted] [redacted] [redacted] From: [redacted] @trulia.comTo: [redacted] @hotmail.comSubject: RE [redacted] Website:Date: Mon, Jul 21:02:+ Good Afternoon ***, Thanks for sending me your emailI did look it over with my manager and we have agreed to waive the balance for the month of July I know you changed the nameservers, but if you want to get anything out of the system, you would need to change the nameservers back to point at market leader The account will cancel on July 31st Please let me know if you have any questions, and I apologize for any inconvenience Thanks, [redacted] From: [redacted] [mailto: [redacted] @hotmail.com] Sent: Monday, July 20, 1:PMTo: [redacted] Cc: [redacted] ***Subject: [redacted] Website: [redacted] Dear [redacted] , I'm forwarding email I sent to Market Leader 5/29/and replay I received: From: [redacted] @hotmail.comTo: [redacted] @marketleader.comCC: [redacted] @hotmail.comSubject: [redacted] Website: http:// [redacted] To Account Management Team Would you please provide a cancellation quote of my account Customer ID: [redacted] to close account by June 1, 2015? Thank you, [redacted] Realtor with [redacted] AZ [redacted] Website: [redacted] Secretary of [redacted] Account Cancellation Should you decide to cancel your entire account after your contract term has concluded, please follow the procedures below to ensure that the request is processed in a timely manner All requests should be made in writing and any changes will not be made in the billing system until the email Quote sent to you has been accepted Should you decide to cancel in after your term has completed, please be advised that we will need to receive an accepted Cancel Order Quote prior to the 25th of the month, in order to be cancelled at the end of the following month Once your account is cancelled, all prospect data and marketing material will be deleted Market Leader is unable to restore this data once the account is cancelled in the system If you want to continue with the system without advertising after your term is complete, please contact our Account Management team or see our article on how to make changes to Advertising or afeatures To request a Cancellation Quote be sent to you, please contact the Account Management team Monday - Friday 6am- 5pm Pacific timeIf you have any questions or concerns, we can be reached toll-free at [redacted] Customer ID: [redacted] 05/29/to 05/29/Customer Balance: $ Account History Date Account Document Total Payment Type Description 5/1/[redacted] .COM [redacted] ($107.27) MC Payment 5/1/ [redacted] .COM [redacted] $ Monthly Subscription 4/1/ [redacted] .COM [redacted] ($107.27) MC Payment 4/1/ [redacted] .COM [redacted] $ Monthly Subscription 3/1/ [redacted] .COM [redacted] ($107.27) MC Payment 3/1/ [redacted] .COM [redacted] $ Monthly Subscription 2/3/ [redacted] .COM [redacted] ($107.27) MC Payment [redacted] Realtor with [redacted] AZ [redacted] Skype: [redacted] Website: [redacted] Secretary of [redacted] AND AUTO-REPLAY AUTO-REPLY: [redacted] Website: [redacted] ml (# [redacted] Market Leader Billing ( [redacted] @ [redacted] ) Add to contacts Dear [redacted] ***, Thank you for your contacting Market LeaderThis is an automated reply to let you know we received your e-mail on 05/29/at 08:00:PM PDTPLEASE DO NOT RESPOND TO THIS AUTOMATED REPLYYou will receive a response within hoursPlease take this opportunity to learn more about your Market Leader solution by visiting our website at www[redacted] .comIt?s full of helpful information on everything from generating leads to managing your contacts, creating and sending professional marketing pieces to driving even more traffic back to your lead-capture websiteAnd don?t miss the education section, where you can stay up-to-date on the latest trends, best practices, and product tips with online, on-demand tutorials and videoshttp://www.marketleader.com/best-practices Sincerely, Market Leader, Inc [redacted] @marketleader.com
Complaint: [redacted] I have decided to put in a dispute with my credit card company because obviously we cannot come to terms and I was misled in the product you were providingI do not consider this closed Sincerely, [redacted]
Dear Revdex.com, We apologize that our customer remains dissatisfied, and would be happy to address her additional comments and concerns We apologize for our customer’s confusion regarding our lead return policy and procedureWe did originally contact her on May 3rd, to provide her with account and system information, including our Customer Service phone number and email address, [email protected] then followed up with her on June 26th, to check in with her again, and to remind her to contact us if she needed any assistanceA voicemail was left for our customer, and the following email was sent to her at her email address on record: “Customer Care is here for you! If you have questions or need assistance, please call us at 877-450-M-F 7AM to 4PM Pacific Time or send us an email at [email protected].” To date, our customer has not contacted us to return any leadsWe would ask that leads be returned with 48-hours of receipt With regards to our lead guarantee, our customer purchased two lead products: HouseValues and Leads Direct LeadsWe guarantee the amount of leads over a 90-day period, as opposed to a monthly guaranteeFurthermore, we guarantee the total number of leads in the package; we do not guarantee leads by the specific areas contained within said package Specifically, our customer signed up for the following areas within her Leads Direct subscription: Bennington, Elkhorn, and Papillion NEThe total guaranteed lead delivery for these three areas is fifteen over the 90-day review period within the three areas she choseLead delivery within those specific areas was as follows: May: total leads June: leads July: leads August: leads September (MTD): leads With regards to our customer’s HouseValues subscription, our customer also has a lead delivery guarantee of fifteen leads over the 90-day review periodShe contracted to have her leads come from the following zip codes: 68116, 68137, 68154, and Lead delivery within those specific areas was as follows: May: total leads June: leads July: leads August: leads September (MTD): lead As such, a refund is not due to our customer; we have over-delivered her leads With regards to our customer’s request for a copy of her contract, this was provided to her when she initiated this serviceHowever, we will email a copy of said contract to her email address on file, as per her request We consider this issue address and closed
Dear BBB, We apologize for the delay is response to this complaint. In response to our customer's concern, we have reviewed her correspondence to the BBB in conjunction with our internal notes. On 7/15/16, one of our Account Managers reached out to [redacted] to address her concerns. Due to... the confusion regarding a separate charge from her MLS for the data feed, we made an exception to release our customer from her contract. We cancelled her account at the end of July, 2016 as courtesy; this was one month in to a six-month contract. As we did provide services to our customer in July, we explained we wouldn't be able to refund the payment of $98.34 to her. She expressed that she felt this was fair. This complaint was resolved to the satisfaction of our customer. Regards,Matt P***
AVOID AT ALL COSTSMarket Leader, owner of Diverse Solutions, routinely engages in unethical business practicesWe gave 30-day written notice to cancel our IDX solutionIt was received and accepted by Diverse SolutionsInstead, they continued to bill our credit cardWe are referring this matter to our attorney and the Washington State Attorney General as well as the NARThere are better solutions by much more reputable companies#EPICFAIL
Market leader is delivering bogus leads Leads are full of fake emails and no phone numbers are given Alleged clients don't even reply
They offered to sell me real estate seller leads. When sold to me, they said in order for a lead to count, the lead would include an email and telephone number. They also said the leads would only go to me and no other agents. The contract was for 6 months, and they said that if I do not receive the amount of leads purchased/gauranteed every month they will evaluate and credit me back the difference for the bad leads or lack of leads. I have not been receiving the promised leads and the ones I did receive had no phone numbers and were bad leads. They re-evaluated my account and credited me back for several months or leads they claimed were bad, but when I asked for a break down refused to send that to me. My 6 month contract is up in Nov, I refused to pay September because these leads are just a joke and asked they re-evaluate, they did not respond. I am not paying another dime to them, and I am considering taking action as they should owe me for the ridiculous amount they are billing
Dear Revdex.com, Our customer entered into a legally binding month agreement with us on 04/27/for a website, contact management system, an average monthly volume of LeadsDirect leads, and an average monthly volume of HouseValues leadsAll of the training resources we offer to our customers are provided to them at no additional costOur customer does not pay for any training with us All of the leads that our customer has received from us are real people who registered directly on HouseValues.com or chose to register on her website after clicking on one of the paid advertisements that we placed for our customer on search enginesIf a website visitor did not come from our paid advertising or HouseValues.com, it does not count as a lead from Market Leader or towards the guaranteeAll of the leads in our customer's contact management system are labeled with a Source, so she can see how each lead reached her websiteOnly contacts with a Source of "HouseValues", "Google", or "Other Ad Campaigns" are counted towards the lead guaranteeWe do not see any evidence of our customer's complaint in her system, but we would be happy to research this further if she provides the name of the lead in question We do have a lead return policy, in which Market Leader will accept a lead for return, within hours of receipt, for the following reasons: 1) If the lead registered with an undeliverable email address and/or 2) the lead has an obviously fictitious name such as Mickey Mouse, Donald Duck, etc Our customer has not returned any leads to us thus far and after conducting a review of our customer's lead delivery from May, June, and July, we see that we have over-delivered on our guarantee by a total of leadsThere is no credit due at this timeThe results of this review could have been communicated better to our customer, so we do apologize to our customer for the confusion regarding her Account Review results When our customer signed up for this service, we sent her an email containing a sign up linkThis link took her to a webform showing her exactly what she was signing up for, along with the contract term, and Terms & ConditionsShe checked the box indicating that she read and understood the Terms & Conditions, entered her payment method, and completed an electronic signatureAs well, a confirmation email is automatically sent immediately after the online agreement is completeIf our customer would like a copy of this contract, we would be happy to provide this for her If our customer still has questions, we urge her to reach out to our Customer Care team for further assistanceTheir contact information can be found in her contact management system with us under the Help menuWe are sorry to hear that our customer is not satisfied with our service and sincerely hope that she will address her concerns and issues with our Customer Care team directly in the future so we can assist her before further confusion arisesOctober is our customer's last month of her month contract term with usWe already have a reminder setup in our system to reach out to her in October to assist with any desired account changes
Dear Revdex.com, We apologize for our delay in replying to Mr [redacted] 's original complaintWe have reviewed his correspondence with the Revdex.com in conjunction with our internal notesIn reviewing this case, it is clear that our customer expressed buyer's remorse after entering into a six-month contract with our companyHe was expecting contact numbers to be included with each real estate lead provided, when this is not something that we guaranteeTo resolve this issue to our customer's satisfaction, he was released from his six-month contract, and was never charged for said leadsHe was only charged $for a one-month system fee, which is a valid chargeOur customer indicated that he was satisfied with this resolution Regards, Matt P***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
I have been communicating to cancel this service, as far back as January I have called, I have emailed, I have answered their email, to confirm cancellation, and yet, they keep on trying to bill a credit card, that is not active anymoreThey keep sending me overdue, notices They refuse to cancel the membershipThey refuse to let me speak with a supervisor, they refuse to take my phone call cancelling the membership, telling me I have to write to them They have been blatantly ignoring my request Than a couple of months back, they sent an email to confirm cancellation, which I than responded to and yet, we are still at it I am paying with my credit card, when the person, whose credit card that is, calls to cancel, that should be itI should not have to write, confirm, email or whatever other stunts they pull, not to cancel It is ridiculous, that a legal business, with a business license from the state, acts like thisIt was a simple discussion, upon my first call back in