Market Place Mortgage Corp.

Matthew [redacted] did an exceptional job of processing a extremely difficult refi for my husband and I

WE had the pleasure of working with Gavin [redacted] to purchase our first homeThe process took alittle longer than we expected but Gavin was always available to answer any questions and get what needed to be done, done ASAPHe helped us get our credit score where it needed to be before house huntingHe was very informative and we learned alot from him during this process of buying our first home

I have been treated with quality service day in and day outEven when there are problems, I know I can get it resolved with Richard [redacted] and Gavin ***These guys know what it is to run a good business!

I as well as several family members (my parents, and sibling), have used Marketplace Mortgage Corpin the past for the new and re-financing of our homesEach time we were VERY SATISFIED with the service we received from Marketplace Mortgage I can personally speak on their attention to detail, their prompt and knowledgeable responses, their professionalism, and their diligent assistance to all of our needs For instance, my parents had an incorrect notification listed on their credit report Matthew [redacted] personally called that creditor with my parents on the line and explained to them what they needed to do to correct the issue, that creditor tried to give Matthew a hard time, but Matthew wasn't having any of it!!! He demanded that issue be taken care of promptlyand it was!!! My parents were so very grateful to Matthew as they had tried on their own for a number of years to resolve the issue and didn't have any luckI myself this is my 2nd time working with Marketplace, I knew to call on Matthew when the issue arose for me to re-finance As before, after speaking with Matthew and explaining what I wanted done the ball started rolling right away! I worked with Jess [redacted] this time to complete my re-fi, it was just like working with Matthew, Jess was on his job!! Obtaining the proper paperwork, answering my questions, making phones calls on my behalf, double-checking numbers, requesting and forwarding all necessary items, and keeping me abreast every step of the way! We have been and are still VERY SATISFIED with Marketplace Mortgage and if the need arises again, THEY WILL BE GETTING OUR PHONE CALL!! Sheila [redacted]

It was a pleasure doing business with Market Place Mortgage Corp., and my Loan Officer Lawrence ***Very professional, great work ethics and my Loan Officer Lawrence [redacted] was a man of his word from the beginning of the process to the our closing dateI recommend Market Place Mortgage Corp and Loan Officer Lawrence [redacted] to anyone looking to purchase or refinance a home mortgage- Eric & Linda - [redacted] , Florida

Everett [redacted] and his team at Market Place Mortgage were wonderful with helping me refinance my home They were prompt with any questions I had and guided me through the whole process I would strongly recommend them for anyone's mortgage demands

My spouse and I did a loan through Market Place Mortgage Corpand we were extremely happy with the processThe loan officer, Gavin ***, and his staff, were very professional and friendly to us We initially were concerned about even getting a mortgage, but Market Place Mortgage made it happenThey even made the loan so we had little to no closing costs! We would definetely recommend Market Place Mortgage to anyone out there seeking a fair mortgage deal, wanting friendly and fair service, and the mortgage expedited as quickly and efficiently as possibleWe plan on recommending Market Place Mortgage to all our friends and co-workersThank You, Michele [redacted]

Initial Business Response / [redacted] (1000, 9, 2015/06/09) */ FW: Revdex.com Complaint Case# [redacted] (Ref#XX-XXXXXXXX-XXXXXXXX-X-XXX) message [redacted] Thu, Jun 4, at 10:PM To: " [redacted] @chicago.Revdex.com.org" Cc: [redacted] *** We hope that the consumer reads our response in fullWe have spoken to [redacted] and resolved the issue [redacted] came to us last year in the middle of a divorceShe was told by [redacted] that she would not qualify for a mortgage at this time due to the poor credit and a lack of incomeShe was advised by him to pay her collections and in time would have a better chance of qualifying based on her income [redacted] asked for further assistance in guiding her through the credit restoration processWe are a mortgage company and not a credit repair companyWe do not take any application fees and we are only paid when the loan closes successfullyThe vast majority of companies would not extend any help in these circumstancesHowever, we feel we are different and trying to achieve a higher purpose and we offered to help [redacted] pro bono with little or no prospect of ever recouping the time and money that we would be spending to help [redacted] [redacted] was assigned to help [redacted] and as a 100% commissioned employee he was basically volunteering his time to help her and outline the steps that she needed to take in order to qualifyWe also in fact spent $with [redacted] a third party credit vendor based in [redacted] that provides credit reports and underwriting toolsThey offer a Rapid Rescore process that updates credit bureaus within hours of a bill being paidWe used this process because Ms ***'s ex-husband was not prepared to extend his wife any more time in refinancing the marital residence as part of the divorce agreementWe sent Ms [redacted] the third party invoice and have only collected $to date from the client and we did not collect any advance application fees or other monies of any kindThere is only so much we can do in these circumstances [redacted] 's scores improved by points but not enough debt was paid off to qualify her based on her income for a mortgageWe understand that nobody wants to hear bad news and it may be difficult to accept but there was nothing more that [redacted] could do as the ball was in the client's court to pay off the collections Not everybody qualifies for a mortgage and [redacted] knew it would be an uphill battle from day oneWe do not feel it is fair to post these comments and hurt a company that has helped thousands of people successfully qualifyA mortgage is a discreet matter and not something people like to discuss in the public arena of the internet [redacted] could have reached out to management if she felt [redacted] was not responding but she did not [redacted] was trying to rescue [redacted] and it is unfortunate that now he may be injured in the processWe have taken steps to charitably refund [redacted] her $in the hope it be used to pay down more collectionsWe wish her well and the only hope we have is that people see that at least we don't just abandon people on the first call and we attempt to be Good Samaritan'sWe are suppose to be for profit like any other business but as you can see we do volunteer our valuable time in order to help people with little or no guarantee of being paidWe sincerely enjoy helping peopleWe offer every mortgage product on the market for people with excellent credit and we do not exclude those who do not have the best credit like so many other companies doOccasionally we do come across people that we cannot help right away but we do not immediately abandon them like other companies and at least we try to help guide them as best we canWe hope that you can now see both sides of the circumstances and we thank you for reviewing our response From: [redacted] Sent: Monday, May 25, XXXX X:XX PM To: [redacted] Subject: Fwd: Revdex.com Complaint Case# [redacted] (Ref#XX-XXXXXXXX-XXXXXXXX-X-XXX) Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/06/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I DO NOT EXCEPT THE RESPONSE FROM [redacted] MORTGAGEI DID SPEAK WITH [redacted] VIA PHONE ON JUNE 2, @ 6:P.MTHIS CALL LASTED MINUTES AND SECONDS OF WHICH I RECORDED ON MY END WHILE ON SPEAKERPHONE WITH OTHERS LISTENING TO THE CONVERSATIONIMAGINE MY SHOCK AND SURPRISE WHEN I READ THIS RESPONSE FROM [redacted] DURING OUR PHONE CONVERSATION, [redacted] ADMITTED THAT THEY SHOULD HAVE DONE THINGS DIFFERENTLY, BUT THEY THOUGHT THAT THEY COULD GET THE LOAN APPROVEDI WOULD HAVE NEVER BEEN INVOLVED WITH THEM FOR OVER MONTHS IF THEY HAD TOLD ME WHAT [redacted] STATED COMING IN THE DOORSO,TO BEGIN: *I NEVER WAS NEVER TOLD BY [redacted] THAT I WOULD NOT QUALIFY FOR THE LOAN.(WAS ALWAYS TOLD THEY WOULD GET IT DONE) *NEVER ADVISED TO PAY MY COLLECTIONS( WAS TOLD TO GET A CO-SIGNER TO HELP MY INCOME TO DEBT RATIO) *I NEVER ASKED FOR ASSISTANCE IN GUIDING ME THROUGH ANY CREDIT RESTORATION PROCESS(HE STATED HIMSELF THEY ARE A MORTGAGE COMPANY AND A CREDIT REPAIR COMPANY.) *THE $DOLLARS THAT I PAID TO THEM WAS ALL THEY ASKED ME TO PAY.(NEVER WAS TOLD IT WOULD BE $512, OR I WOULD OWE ANYTHING ELSE.) *NEVER WAS TOLD IT WOULD BE AN UPHILL BATTLE(ALWAYS TOLD ME IT WOULD BE DONE) SO, AS YOU CAN SEE 99% OF WHAT [redacted] HAS STATED IS NOT TRUE, THE 1% IS WE DID SPEAK ON THE PHONE AND THEY GAVE ME BACK MY "CHARITABLE REFUND"I HAVE ALL MY DOCUMENTS, SAVED TEXTS AND VOICE MESSAGES TO BACKUP MY CLAIMAFTER BEING RUDELY IGNORED BY [redacted] I WAS TRANSFERRED [redacted] TO COMPLETE THE LOAN PROCESS, IT STARTED OFF GOOD, BUT SOON CAME THE UNANSWERED CALLS, TEXTS AND MESSAGES4-DAYS WOULD PASS [redacted] I COULD GET A RESPONSE, AND THAT WAS BECAUSE I WOULD CALL FROM A DIFFERENT NUMBERI WAS BEING SENT CONTRACTS FOR ME AND MY SON WHO WAS MY CO-SIGNER TO SIGN AND RETURN MAKING ME BELIEVE THAT THINGS ARE PROGRESSING WELL, BEING TOLD THAT WE WERE WAITING ON THE UNDERWRITERS OR FOR AN APPRAISAL, YOU DON'T DO THIS UNLESS YOU ARE TRYING TO CLOSE ON A LOAN, AND NOT HELPING TO REPAIR SOMEONE'S CREDITI KEPT A COPY OF EVERYTHINGSO, IF THEY WERE ONLY TRYING TO HELP ME REBUILD MY CREDIT WHY AM I SIGNING CONTRACTS FOR A REFINANCE LOANMY INTENTIONS WHERE NEVER TO HURT THEIR COMPANY, BUT THEY LEFT ME NO CHOICE BUT TO CONTACT THE Revdex.com SO THAT MY VOICE COULD BE HEARDI KEPT A PAPER TRAIL, BECAUSE I KNOW WITHOUT IT, THINGS LIKE THIS CAN HAPPENI TRULY DON'T APPRECIATE THE COMMENTS THAT [redacted] MADE ABOUT ME CAUSING INJURY TO ***, [redacted] CAUSED HIS OWN INJURY, BECAUSE ALL HE HAD TO DO WAS TELL ME IT COULD NOT BE DONEBUT, INSTEAD HE KEPT TELLING ME THINGS LIKE ITS WITH THE UNDERWRITERS, OR WE ARE WAITING ON THE APPRAISAL, OR HE NEED UPDATED PAY STUBS AND ASSET STATEMENTSLEADING ME TO BELIEVE IT WOULD BE DONESO, AGAIN IF THEY WERE NOT TRYING TO HELP ME GET THE LOAN WHY WOULD I BE TAKEN THROUGH THIS WHOLE PROCESS? SO, IN SHORT I AM THE ONE WHO WAS CRITICALLY INJURED, I LOST MY HOME AND MY BUSINESS WHICH WAS A HOME DAYCAREI TRUSTED THEM WITH THE MOST IMPORTANT THING TO ME AT THAT TIME, I WAS DESPERATE AND WAS LEAD TO BELIEVE THAT THEY COULD HELP MEI AM TRYING TO RECOUP FROM THIS ORDEAL, BUT GOD KNOWS I HAVE LEARNED A VALUABLE LESSONIN CLOSING I WOULD LIKE TO STATE THAT IN MY OPINIONMARKETPLACE MORTGAGE IS NOT A TRUSTWORTHY COMPANY Final Business Response / [redacted] (4000, 19, 2015/10/19) */ An application for mortgage financing does not guarantee mortgage financing approvalMs [redacted] was informed that her derogatory credit would be difficult to overcome and we attempted to assist her in every way possibleShe has been provided with a full refund and we apologize that we were unable to assist her with her mortgage financing Thank you! [redacted] President Market Place Mortgage Corp [redacted] E [redacted] IL XXXXX o (XXX) XXX-XXXX c [redacted] f [redacted] www.MarketPlaceMC.com NMLS #: XXXXXX

The financial part of my first home buyers experience was phenomenal! ! Working with Becky [redacted] really helped me understand the loan process and and the mortgage breakdown..She made what I thought I wouldd never be able to do at my age clear and possible!! Thank You

Initial Business Response / [redacted] (1000, 6, 2015/07/23) */ From: [redacted] Sent: Wednesday, July 22, 4:PM To: ' [redacted] @bureaudata.com' Cc: [redacted] Subject: Revdex.com Complaint Case# [redacted] (Ref#XX-XXXXXXXX-XXXXXXXX-X-XXX) We have done business before this transaction successfully with [redacted] He was satisfied with the work we did then and decided to come back to us for a conventional mortgage with an appraisal to remove mortgage insuranceWe regret that [redacted] did not contact management or [redacted] 's supervisor on this transaction before filing this complaintThis is the only way we can learn of an issue with an employee and work to resolve itWe could have transferred the client to another loan officer while [redacted] dealt with the personal matter of his divorce and the dissolution of his familyWe have reached out to [redacted] and are waiting for him to return our callIn the meantime we have spoken to [redacted] and he claims that Mr[redacted] sent him items with inaccurate information or was not specifically what he was asking for and he had to ask again for the same informationIn addition it is possible our virus filter blocked his attachments coming through as we take cyber security very seriously [redacted] locked the loan for days which is normally more than adequate when processing a simple transaction, however, this became a moot point when the appraisal was done after we had the loan approved and it turned out that there was an illegal basement unit installed in violation with local City and County ordinancesNo lender can lend on this scenario until the illegal work is removed and completed with the correct permissions and zoning The last transaction we completed for him in successfully was an FHA streamline which did not require an appraisal at the timeWe were not aware of the illegal work done in Mr [redacted] 's property and we can only assume that the work done in the basement unit was done after his purchase and last appraisal on the propertyWe value Mr [redacted] 's repeat business and would like to work with him to a successful conclusion for both parties, however, we have to be able to ensure that his loan meets [redacted] guidelines and this will require the work to be done by him on the property be competed at this stage in the process [redacted] CEO NMLS# XXXXXX Market Place Mortgage Corporation [redacted] E [redacted] Blvd, Suite [redacted] Lombard, IL XXXXX

Eric was a true professional: prepared, responsive, prompt, and knowledgeable in closing our home purchase loanPurchasing a home can be a complicated affair but Eric made it as easy as possible and worked his file

I had the pleasure of working with Richard *** from this companyHe was very prompt, helpful, and efficientAnytime day or night, and even on a holiday he took time out of his day to answer any questions I may of had!!!

I had the pleasure of working with Gavin *** It took a bit to close the refinance...he made it happen Yes, I know that there are more people that worked on this than just Gavin, (I appreciate them as well)...he was my contact person and was absolutely amazing to work with! For me, customer service is everything and he certainly delivered and more Thank you for everything!

Have the opportunity to work with Becky ***, from start to finish everything was greatShe is very easy to work with and really works to get you the best dealDuring the refinance process I was expecting to feel overwhelmed, but Becky made everything very comfortable and I could tell she was on my sideShe and her team are all excellent!

Greeting,
John *** assistance in this loan process was conducted in a professional manner From the beginning and until the end, Mr*** maintain open communication and answered all of my question in a timely manner (ASAP) His positive attitude was beyond words and what he said, he made sure it was done A MAN OF HIS WORD! I really enjoyed the opened/detail dialog throughout the whole process I wish that we could have more people in the business with such great concerns for their clients A job well done! Unspoken giant in the Mortgage Business and I would gladly recommend Mr*** to other potential clients

Eric *** at Market Place Mortgage did an excellent job at closing my VA loan for me I got a great rate and paid no closing costs I saved even more money because he made me aware of my being able to file for property tax breaks because of my 100% disability He even helped me fill out the paper work for the county I had no ideaI appreciate him very much

Richard *** At Market Place Mortgage Corporation
Went above and beyond the call of duty with helping with our refinance he was always quick to get back to ours always have the answers you're looking for and did everything he said he was going to do I would recommend to any of my friends family and anyone that reads this to use him he's understanding and very good at his job had a great experience

Initial Business Response /* (1000, 6, 2015/07/23) */
From: *** ***
Sent: Wednesday, July 22, 4:PM
To: '***@bureaudata.com'
Cc: *** ***
Subject: Revdex.com Complaint Case# *** (Ref#XX-XXXXXXXX-XXXXXXXX-X-XXX)
We have done business before this transaction successfully
with ***He was satisfied with the work we did then and decided to come back to us for a conventional mortgage with an appraisal to remove mortgage insuranceWe regret that *** did not contact management or ***'s supervisor on this transaction before filing this complaintThis is the only way we can learn of an issue with an employee and work to resolve itWe could have transferred the client to another loan officer while *** dealt with the personal matter of his divorce and the dissolution of his familyWe have reached out to *** and are waiting for him to return our callIn the meantime we have spoken to *** and he claims that Mr.*** sent him items with inaccurate information or was not specifically what he was asking for and he had to ask again for the same informationIn addition it is possible our virus filter blocked his attachments coming through as we take cyber security very seriously*** locked the loan for days which is normally more than adequate when processing a simple transaction, however, this became a moot point when the appraisal was done after we had the loan approved and it turned out that there was an illegal basement unit installed in violation with local City and County ordinancesNo lender can lend on this scenario until the illegal work is removed and completed with the correct permissions and zoning
The last transaction we completed for him in successfully was an FHA streamline which did not require an appraisal at the timeWe were not aware of the illegal work done in Mr***'s property and we can only assume that the work done in the basement unit was done after his purchase and last appraisal on the propertyWe value Mr***'s repeat business and would like to work with him to a successful conclusion for both parties, however, we have to be able to ensure that his loan meets *** *** guidelines and this will require the work to be done by him on the property be competed at this stage in the process
*** ***
CEO
NMLS# XXXXXX
Market Place Mortgage Corporation
*** E *** Blvd, Suite *** Lombard, IL XXXXX

I recently completed the process of refinancing my home through Market Place Mortgage Senior loan officer Richard *** worked with me from beginning to end I was very nervous at first figuring Richard *** just represented another company of many wanting to sell me a new home loan Boy was I wrong Richard *** is a true professional in his field Job well done!!! Thank you

I cannot say enough on how thankful I am with the service I received from Market Place
I was just coming out of Chapter 13, after arduous years and almost losing my home, when I contacted Market Place after I saw their flyer at a friend's home
Matthew assisted and guided me each step of the wayHe was patient with me as I needed time to build up trust in what he said he could do for my very difficult case
Matthew made himself available to me at odd hours, to assure the documents were processed in a timely fashionHe was very instrumental and reassuring of the outcome!
From beginning to closing of my new Mortgage Loan, Matthew demonstrated great knowledge of the process of refinancing
I recommend Market Place without any hesitation!