Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI would like for a sales person in Lindon to contact meWe both have valid drivers licenses and if you won't lower the down can you at least work with us like let's say $down now and the rest at the end of the month ? We have it all but that would be all our money and we don't want to have to do that but if that will get me into the car then I guess that's what we will have to doAlso can you please make sure whoever you have call isn't a total [redacted] ? Thank you! Sincerely, [redacted]
Good morning,I respectfully disagree with the customer and frankly am quite upset with their request When this customer called initially in August, they told us they couldn't find this part anywhere We explained that we are not a [redacted] dealer and that it would be better for them to contact a respective dealer Customer said they tried everywhere and would appreciate any help we could give them We spent quite a lot of time trying to locate this part for the customer We located it and was a special order Now, after using the part for more than two months they are asking us for a full refund We do stand behind our products and take great pride in our business We respectfully decline their requestLori M***, ownerFireworks Hearth and Home LLC
Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] thank you for answering the complaint , first the date on your invoice reads 8/26/, the part arrived while we were away from home and the time ( 1st week of oct ) I installed the control o/side air temps were in the mid 80's and 90's which would never require running a pellet stove for heat in fact the a/c was in use , when starting the pellet stove the control unit lasted less than weeks in actual part time use which leads me to be unhappy with the control as for finding a control there are plenty listed from [redacted] and various stove parts vendors we purchased from you mainly on the fact we are from Ct still there is nothing on the invoice concerning warranty or restocking charge and I was told you had or controls in stock nothing was mentioned about finding one , special order and so on by you the dealer , also I was not told to find a [redacted] dealer first I am seeking adjustment from you for a defective part hate to but legal action may be required ! thank you , ***
Dear Mrs***,I'm sorry that we disrupted your special time with your husband and that you were injuredI spoke with the front desk manager who said she indicated to you that a full refund would be applied that dayI have confirmed that the amount was refunded on 6-16-Some times it may take a few days to appear in your account If the credit has not shown in your account by now, please contact me directly at [redacted] , but it should be there.I hope you made it home safely and I'm sorry for any inconvenience or discomfort that you may have experiencedSincerely, [redacted] ***General Manager
Dear Mr***Our technicians look at your vehicle for two days trying to recreate the problem with no luck If you can have a shop tell us what the problem is we would be more than happy to see if it could be covered by the warranty Once again we are here to help out.ThanksJohn K [redacted]
Dear Mr [redacted] ,Thank you for purchasing your vehicle from Markosian Auto, we are sorry to inform you that we were un able to arrange the financing for the Mercedes-Benz according to the contracts of saleWe have a couple options one is you can arrange your own financing for the balance owed on the carThe Second is you can bring the vehicle back into the dealership and we can get you your trade back Once again we are sorry that we couldn't get a lender to finance that particular vehicle.Thanks [redacted]
We take [redacted] comments to heart and have discussed the situation as a team We truly regret that this mix up happened as we do care about our customers [redacted] is not "just one customer" to us We hope she will give us another chance because she is an important customer to us Again, I invite her to give us another try and to contact me directly so that I can ensure she has a better experience[redacted] OwnerFireworks Hearth and Home, LLC [redacted]
Complaint: [redacted] I am rejecting this response because: They told me that the warranty which I purchased with this vehicle does cover lubricated moving parts and the transmission they said would be covered under this warrantyThey haven't even tried to find out what is wrong with this car or see if it might be covered under warrantyI am not accepting this responseThis way of doing business is not acceptable and should be illegalSincerely, [redacted] ***
Thank you for the opportunity to respond to *** complaint. Our relationships with our customers are very important to us It’s our goal to make each customer happy and satisfied. Unfortunately this didn’t happen for *** I’ve spoken to both *** and *** who have
shared a very different version than what was documented by *** Non the less, I’m very sorry *** was not satisfied. If in the future she’d like to give us another chance I’d ask her to reach out to me personally and I’ll make sure she gets what she needs at a reasonable price and in a reasonable time frame. *** *** *** *** *** ***
*** *** **
*** ** ***
*** ***
***
Good morning,I respectfully disagree with the customer and frankly am quite upset with their request. When this customer called initially in August, they told us they couldn't find this part anywhere. We explained that we are not a *** dealer and that it would be better for them to contact a respective dealer. Customer said they tried everywhere and would appreciate any help we could give them. We spent quite a lot of time trying to locate this part for the customer. We located it and was a special order. Now, after using the part for more than two months they are asking us for a full refund. We do stand behind our products and take great pride in our business. We respectfully decline their request. Lori M***, ownerFireworks Hearth and Home LLC
***, Sorry you feel the way you feelif the repair is covered by your service agreement all you need to pay is your deductibleIf it isn't a covered you would be responsible for repairing your vehicle ThanksJohn K***
Hello. Unfortunately this customer has had this electronic piece for almost three months, which is past the day return period. This was also a special order part. I explained that because this is an electronic special order part that even if it had been within the day
time period, that as stated on our Sales Slips and as posted in our store there is a 20% restocking sur-charge on any returned merchandise, no refund on special orders, no cash refunds, authorized store credit only. We also explained that had this been a part to a stove manufactured by one of the companies we represent we would be in a better position to help him. I explained that instead of me reordering the part for him he would be better served if he could contact the manufacturer directly
Mrs*** First let me start by saying how sorry we are that you had a problem with your vehicle we know how frustrating repairs can beWhen we sell vehicle we all hope that they will never have problems but we all know that would not be true that is why we offer different service
agreements to our customersI’m not sure which service agreement you choose when purchasing/leasing your vehicleAlso if your repair wasn’t covered under the agreement you went with there isn’t anything we can doIf it was a covered Item then we can see about getting them to cover some of the repair you would still have the detuctablesHere is my number if you would like to go over your paperwork801-391-this is my cell. Thanksjohn k***
Complaint: ***
I am rejecting this response because: quite honestly I am dumbfounded by the accusation that *** and *** both have different versions of what took place I provided times of calls along with length, I even posted a very positive review on f* (the same day as my first phone conversation with FireWorks' sales associate) to all my friends, family and community where I reside, I was so happy with the service I thought I was going to receive and wanted to share that with others in my community The facts are: I called, inquired as to pricing, provided your associate with the product number and was given a price I was told the glass was $and it would be $to install the glass, provided I brought the door in to the store On that initial call I even inquired as to how much it would cost to have someone come to the house to replace it and was told it would be much more because they would have to charge for a service call, hence the reason I opted to remove the door and bring it in I was initially going to bring the door in on Saturday, January 28, however I was told the glass would take 4-days to arrive, so on Saturday, January I called and asked if it would be okay if I just brought the door in the next Saturday, February when the glass would be in (this was so I wouldn't have to make the trip to *** twice, about a minute drive for me), the sales associate told me that would be fine I asked if I should pre-pay or give a credit card for a deposit and was told it wasn't necessary, I really thought I had found a gem of a business here I was so absolutely happy with my interactions with FireWorks until it all just fell apart*** (the owner) called me and denied that any of the conversations I had with his company had happened, he was extremely verbally aggressive with me on the phone, screaming at me to the point I was in tears If the sales associate misrepresented the price, or had perhaps given me the pricing prior to the stores mark-up, I would have been understanding of an error had there been any honesty on the part of the owner, however, to deny that the conversations even took place or to twist the facts is simply inappropriate I was so upset, my finance finally called and tried to speak with Larry, unbeknownst to *** I was on the phone, *** was no nicer to my fiance and made a couple of remarks about me that were not at all kind or businessman-like I am probably more disappointed by these events than *** and FireWorks, they're losing one single potential life-time customer, I however am losing any sense of honesty in business I thought I had found a good, honest company that I could work with, and even told them how thrilled I was with their customer service and that they were my new "go-to" guys To then have things flipped the way they were is just highly upsetting to me This one incident has motivated me to find an app for my phone that will record my phone calls so going forward there won't be a need for he-said, she-said nonsense
Sincerely,
*** *
Mrs***We would love to sell you the optima we will need both you and your husband to have a driver licenseThe program you guys qualify for is our in house lease program we don't have a lot of room to wiggle with this programWe have to have all the required down and the rest of the funding
documentation to make this workPlease let me know if we can help in other ways I can have one of the sales guy from our Lindon location contact you too. ThanksJohn K***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: They are just pushing it off and not taking responsibility for the problemThey said at first that it wasn't covered under warranty without even checking to see if it was or it wasn'tNot a very professional approach
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: I cannot keep making repairs to this vehicle every month it's getting frustrating
Sincerely,
*** ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI would like for a sales person in Lindon to contact meWe both have valid drivers licenses and if you won't lower the down can you at least work with us like let's say $down now and the rest at the end of the month ? We have it all but that would be all our money and we don't want to have to do that but if that will get me into the car then I guess that's what we will have to doAlso can you please make sure whoever you have call isn't a total [redacted] ? Thank you! Sincerely, [redacted]
Good morning,I respectfully disagree with the customer and frankly am quite upset with their request When this customer called initially in August, they told us they couldn't find this part anywhere We explained that we are not a [redacted] dealer and that it would be better for them to contact a respective dealer Customer said they tried everywhere and would appreciate any help we could give them We spent quite a lot of time trying to locate this part for the customer We located it and was a special order Now, after using the part for more than two months they are asking us for a full refund We do stand behind our products and take great pride in our business We respectfully decline their requestLori M***, ownerFireworks Hearth and Home LLC
Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] thank you for answering the complaint , first the date on your invoice reads 8/26/, the part arrived while we were away from home and the time ( 1st week of oct ) I installed the control o/side air temps were in the mid 80's and 90's which would never require running a pellet stove for heat in fact the a/c was in use , when starting the pellet stove the control unit lasted less than weeks in actual part time use which leads me to be unhappy with the control as for finding a control there are plenty listed from [redacted] and various stove parts vendors we purchased from you mainly on the fact we are from Ct still there is nothing on the invoice concerning warranty or restocking charge and I was told you had or controls in stock nothing was mentioned about finding one , special order and so on by you the dealer , also I was not told to find a [redacted] dealer first I am seeking adjustment from you for a defective part hate to but legal action may be required ! thank you , ***
Dear Mrs***,I'm sorry that we disrupted your special time with your husband and that you were injuredI spoke with the front desk manager who said she indicated to you that a full refund would be applied that dayI have confirmed that the amount was refunded on 6-16-Some times it may take a few days to appear in your account If the credit has not shown in your account by now, please contact me directly at [redacted] , but it should be there.I hope you made it home safely and I'm sorry for any inconvenience or discomfort that you may have experiencedSincerely, [redacted] ***General Manager
Dear Mr***Our technicians look at your vehicle for two days trying to recreate the problem with no luck If you can have a shop tell us what the problem is we would be more than happy to see if it could be covered by the warranty Once again we are here to help out.ThanksJohn K [redacted]
Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
Dear Mr [redacted] ,Thank you for purchasing your vehicle from Markosian Auto, we are sorry to inform you that we were un able to arrange the financing for the Mercedes-Benz according to the contracts of saleWe have a couple options one is you can arrange your own financing for the balance owed on the carThe Second is you can bring the vehicle back into the dealership and we can get you your trade back Once again we are sorry that we couldn't get a lender to finance that particular vehicle.Thanks [redacted]
We take [redacted] comments to heart and have discussed the situation as a team We truly regret that this mix up happened as we do care about our customers [redacted] is not "just one customer" to us We hope she will give us another chance because she is an important customer to us Again, I invite her to give us another try and to contact me directly so that I can ensure she has a better experience[redacted] OwnerFireworks Hearth and Home, LLC [redacted]
[redacted] this is the first I've heard of this request it will be emailed later today please let me know when you receive it.thanksjohn k [redacted]
Complaint: [redacted] I am rejecting this response because: They told me that the warranty which I purchased with this vehicle does cover lubricated moving parts and the transmission they said would be covered under this warrantyThey haven't even tried to find out what is wrong with this car or see if it might be covered under warrantyI am not accepting this responseThis way of doing business is not acceptable and should be illegalSincerely, [redacted] ***
Thank you for the opportunity to respond to *** complaint. Our relationships with our customers are very important to us It’s our goal to make each customer happy and satisfied. Unfortunately this didn’t happen for *** I’ve spoken to both *** and *** who have
shared a very different version than what was documented by *** Non the less, I’m very sorry *** was not satisfied. If in the future she’d like to give us another chance I’d ask her to reach out to me personally and I’ll make sure she gets what she needs at a reasonable price and in a reasonable time frame. *** *** *** *** *** ***
*** *** **
*** ** ***
*** ***
***
Good morning,I respectfully disagree with the customer and frankly am quite upset with their request. When this customer called initially in August, they told us they couldn't find this part anywhere. We explained that we are not a *** dealer and that it would be better for them to contact a respective dealer. Customer said they tried everywhere and would appreciate any help we could give them. We spent quite a lot of time trying to locate this part for the customer. We located it and was a special order. Now, after using the part for more than two months they are asking us for a full refund. We do stand behind our products and take great pride in our business. We respectfully decline their request. Lori M***, ownerFireworks Hearth and Home LLC
***, Sorry you feel the way you feelif the repair is covered by your service agreement all you need to pay is your deductibleIf it isn't a covered you would be responsible for repairing your vehicle ThanksJohn K***
Hello. Unfortunately this customer has had this electronic piece for almost three months, which is past the day return period. This was also a special order part. I explained that because this is an electronic special order part that even if it had been within the day
time period, that as stated on our Sales Slips and as posted in our store there is a 20% restocking sur-charge on any returned merchandise, no refund on special orders, no cash refunds, authorized store credit only. We also explained that had this been a part to a stove manufactured by one of the companies we represent we would be in a better position to help him. I explained that instead of me reordering the part for him he would be better served if he could contact the manufacturer directly
Mrs*** First let me start by saying how sorry we are that you had a problem with your vehicle we know how frustrating repairs can beWhen we sell vehicle we all hope that they will never have problems but we all know that would not be true that is why we offer different service
agreements to our customersI’m not sure which service agreement you choose when purchasing/leasing your vehicleAlso if your repair wasn’t covered under the agreement you went with there isn’t anything we can doIf it was a covered Item then we can see about getting them to cover some of the repair you would still have the detuctablesHere is my number if you would like to go over your paperwork801-391-this is my cell. Thanksjohn k***
Complaint: ***
* (the same day as my first phone conversation with FireWorks' sales associate) to all my friends, family and community where I reside, I was so happy with the service I thought I was going to receive and wanted to share that with others in my community The facts are: I called, inquired as to pricing, provided your associate with the product number and was given a price I was told the glass was $and it would be $to install the glass, provided I brought the door in to the store On that initial call I even inquired as to how much it would cost to have someone come to the house to replace it and was told it would be much more because they would have to charge for a service call, hence the reason I opted to remove the door and bring it in I was initially going to bring the door in on Saturday, January 28, however I was told the glass would take 4-days to arrive, so on Saturday, January I called and asked if it would be okay if I just brought the door in the next Saturday, February when the glass would be in (this was so I wouldn't have to make the trip to *** twice, about a minute drive for me), the sales associate told me that would be fine I asked if I should pre-pay or give a credit card for a deposit and was told it wasn't necessary, I really thought I had found a gem of a business here I was so absolutely happy with my interactions with FireWorks until it all just fell apart*** (the owner) called me and denied that any of the conversations I had with his company had happened, he was extremely verbally aggressive with me on the phone, screaming at me to the point I was in tears If the sales associate misrepresented the price, or had perhaps given me the pricing prior to the stores mark-up, I would have been understanding of an error had there been any honesty on the part of the owner, however, to deny that the conversations even took place or to twist the facts is simply inappropriate I was so upset, my finance finally called and tried to speak with Larry, unbeknownst to *** I was on the phone, *** was no nicer to my fiance and made a couple of remarks about me that were not at all kind or businessman-like I am probably more disappointed by these events than *** and FireWorks, they're losing one single potential life-time customer, I however am losing any sense of honesty in business I thought I had found a good, honest company that I could work with, and even told them how thrilled I was with their customer service and that they were my new "go-to" guys To then have things flipped the way they were is just highly upsetting to me This one incident has motivated me to find an app for my phone that will record my phone calls so going forward there won't be a need for he-said, she-said nonsense
I am rejecting this response because: quite honestly I am dumbfounded by the accusation that *** and *** both have different versions of what took place I provided times of calls along with length, I even posted a very positive review on f
Sincerely,
*** *
Mrs***We would love to sell you the optima we will need both you and your husband to have a driver licenseThe program you guys qualify for is our in house lease program we don't have a lot of room to wiggle with this programWe have to have all the required down and the rest of the funding
documentation to make this workPlease let me know if we can help in other ways I can have one of the sales guy from our Lindon location contact you too. ThanksJohn K***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: They are just pushing it off and not taking responsibility for the problemThey said at first that it wasn't covered under warranty without even checking to see if it was or it wasn'tNot a very professional approach
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: I cannot keep making repairs to this vehicle every month it's getting frustrating
Sincerely,
*** ***