Dear Mr***,I'm sorry that the car you bought has a problemThe problem with your vehicle isn't covered by the warranty we put on all the in house finance vehiclesOnce again I'm sorry that you are having problemsWe don't just exchange vehicle every time something breaks and vehicle repairs
are just part of car ownership. ThanksJohn K***
Mrs***, Looking at the account the loan wasn't paid for and that is why they came and repossessed your vehicleAlso the tax loan that was given for your down payment wasn't paid eitherIt is unfortunate that the communication stop between us. ThanksJohn
K***
I am sorry that you feel that way, per our records it shows that the car went thru a shop and passed safety and emissions on Jan The reason why they repossessed the car was the that was due on march 1st wasn't paid. Once again we are all sorry that this happened to you and we hate having to go pick up carsWe hope you have gotten your transportation needs handled if you would like to still work with us we would be willing to try and help out again. ThanksJohn K***
Dear Mrs. [redacted],I'm sorry that we disrupted your special time with your husband and that you were injured. I spoke with the front desk manager who said she indicated to you that a full refund would be applied that day. I have confirmed that the amount was refunded on 6-16-16. Some times it may take...
a few days to appear in your account. If the credit has not shown in your account by now, please contact me directly at [redacted], but it should be there.I hope you made it home safely and I'm sorry for any inconvenience or discomfort that you may have experienced. Sincerely, [redacted]General Manager
We take [redacted] comments to heart and have discussed the situation as a team. We truly regret that this mix up happened as we do care about our customers. [redacted] is not "just one customer" to us. We hope she will give us another chance because she is an important customer to us. Again, I invite her to give us another try and to contact me directly so that I can ensure she has a better experience.[redacted] OwnerFireworks Hearth and Home, LLC[redacted]
Complaint: [redacted]
I am rejecting this response because: of the statement of the stove company store . the part in question was sent to us , I never set foot in the store to read any store policy on returns or any restocking policy nor any information concerning such is stated on the invoice which sets in front on me at this moment ( invoice number [redacted] ) further the label on the part says warrant void if seal is broken which would require taking control in question ( unit stopped working after a very short ( see 1st complaint ) time and yes it was not installed we received because we were away and not home . The statement to contact the stove manufacture is wrong as the part does not in any way seem to be a [redacted] factory product and was sold by the stove store in question , as for special order by them I was told they had one or two in stock at the store , nothing was spoken as to special order. I really feel this is a 200 dollar defective part which the store will not stand behind , I feel they did not explain the warranty when ordering or any information on or in the invoice we received and should be not selling products they cannot or will not back up . thank you !
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted] thank you for answering the complaint , first the date on your invoice reads 8/26/15 , the part arrived while we were away from home and the time ( 1st week of oct ) I installed the control o/side air temps were in the mid 80's and 90's which would never require running a pellet stove for heat in fact the a/c was in use , when starting the pellet stove the control unit lasted less than 2 weeks in actual part time use which leads me to be unhappy with the control . as for finding a control there are plenty listed from [redacted] and various stove parts vendors . we purchased from you mainly on the fact we are from Ct. still there is nothing on the invoice concerning warranty or restocking charge and I was told you had 1 or 2 controls in stock nothing was mentioned about finding one , special order and so on by you the dealer , also I was not told to find a [redacted] dealer first . I am seeking adjustment from you for a defective part. hate to but legal action may be required ! thank you , [redacted]
Dear Mrs. [redacted],I'm sorry that we disrupted your special time with your husband and that you were injured. I spoke with the front desk manager who said she indicated to you that a full refund would be applied that day. I have confirmed that the amount was refunded on 6-16-16. Some times it may take a few days to appear in your account. If the credit has not shown in your account by now, please contact me directly at [redacted], but it should be there.I hope you made it home safely and I'm sorry for any inconvenience or discomfort that you may have experienced. Sincerely, [redacted]General Manager
Complaint: [redacted]
I am rejecting this response because:
THe taxes part of my down payment was supposed to just be taken out the first of March but you never took the money. As for the payments that were due I couldntmake the payment and pay to fix a car that was not legal to sell to begin with.
Sincerely,
[redacted]
Dear Mr. [redacted],Thank you for purchasing your vehicle from Markosian Auto, we are sorry to inform you that we were un able to arrange the financing for the Mercedes-Benz according to the contracts of sale. We have a couple options one is you can arrange your own financing for the balance owed on...
the car. The Second is you can bring the vehicle back into the dealership and we can get you your trade back. Once again we are sorry that we couldn't get a lender to finance that particular vehicle.Thanks[redacted]
Mrs. [redacted] I'm sorry that you feel like APG Financial has misrepresented any of the contractual obligation about the your vehicle you purchased. We will get a hold of the attorney that is suing you and tell him that we will write off the debt to help you...
Complaint: [redacted]I am rejecting this response because: They told me that the warranty which I purchased with this vehicle does cover lubricated moving parts and the transmission they said would be covered under this warranty. They haven't even tried to find out what is wrong with this car or see if it might be covered under warranty. I am not accepting this response. This way of doing business is not acceptable and should be illegal. Sincerely,[redacted]
Mrs. [redacted], First off I am sorry that you feel that way about Markosian Auto and APG Financial, Looking over your account you did purchase the advance warranty, so every one of the issues you are having or may have in the future will be covered by this warranty. It covers...
everything on the car but paint and tires. I have talked to the customer service reps that work in the Taylorsville location, and if a customer has any issue they will ask if they want to go into a back office instead of discussing their situation where they don't feel comfortable. We don't want to repossess anyone car we know it how they get around and live their life's. Part of the contracts and paperwork that you signed and filled out was our return policy, which state you can return the car and pay the fee with some other stipulations. if you want I can send a copy to you. The only thing we really want is to have people just pay when the payment is due, if we haven't changed your due date please email me your husbands paystub and I will handled it. we can only do it once through out your loan with us I just wanted you to know upfront. my email is [email protected]. thanksjohn K[redacted]
Dear Mr. [redacted]Our technicians look at your vehicle for two days trying to recreate the problem with no luck. If you can have a shop tell us what the problem is we would be more than happy to see if it could be covered by the warranty. Once again we are here to help out.ThanksJohn K[redacted]
Hello Sir, When we purchase the cars we are only give the keys they have. We would be happy to pay for a key please contact myself John K[redacted] and let us know what ford dealership you are going to. To reprogram a master key has to be done by the manufacture of the...
vehicle. I hope this handles your issue with us we want to be your dealer. ThanksJohn K[redacted]###-###-####General Manager
Complaint: [redacted]
I am rejecting this response because: I still have nothing to show for the 15,000.00 plus, whatever sum I paid extra too this "extra insurance coverage" on my already high payment (granted I do have high risk credit), 2 and sometimes, 3 times a month, only because of what this "Coverage" assured me in the unfortunate event that something did happen to my vehicle. I was misinformed from the very beginning- Blaine R[redacted] lied to me, to my husband and to my father by omitting many of the details that would have been a deal breaker- and than when I did say something to someone about how I thought it wasn't what was agreed upon or what was supposed to be according to the "Contract"- I was told call someone else, like APG, and when I would speak to APG, I got directed to someone else in the company who never checked their voicemails...(or knew not too). All I want is what was promised to me- My loan with APG to be written off and the $500.00 that was more than promised to me for my payments of 25.00 extra at least twice a month- which I have bank statements showing that I paid for more than 6 months and sometimes paid it 3 times a month depending on my pay dates and where they fell. That is what is fair.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would like for a sales person in Lindon to contact me. We both have valid drivers licenses and if you won't lower the down can you at least work with us like let's say $1000 down now and the rest at the end of the month ? We have it all but that would be all our money and we don't want to have to do that but if that will get me into the car then I guess that's what we will have to do. Also can you please make sure whoever you have call isn't a total [redacted] ? Thank you!
Sincerely,
[redacted]
Dear Mr***,I'm sorry that the car you bought has a problemThe problem with your vehicle isn't covered by the warranty we put on all the in house finance vehiclesOnce again I'm sorry that you are having problemsWe don't just exchange vehicle every time something breaks and vehicle repairs
are just part of car ownership. ThanksJohn K***
Mrs***, Looking at the account the loan wasn't paid for and that is why they came and repossessed your vehicleAlso the tax loan that was given for your down payment wasn't paid eitherIt is unfortunate that the communication stop between us. ThanksJohn
K***
Dear Mr***We have gone ahead and delete your account out of software systemSorry for any inconvenience. Sincerely,Markosian Auto
I am sorry that you feel that way, per our records it shows that the car went thru a shop and passed safety and emissions on Jan The reason why they repossessed the car was the that was due on march 1st wasn't paid. Once again we are all sorry that this happened to you and we hate having to go pick up carsWe hope you have gotten your transportation needs handled if you would like to still work with us we would be willing to try and help out again. ThanksJohn K***
Dear Mrs. [redacted],I'm sorry that we disrupted your special time with your husband and that you were injured. I spoke with the front desk manager who said she indicated to you that a full refund would be applied that day. I have confirmed that the amount was refunded on 6-16-16. Some times it may take...
a few days to appear in your account. If the credit has not shown in your account by now, please contact me directly at [redacted], but it should be there.I hope you made it home safely and I'm sorry for any inconvenience or discomfort that you may have experienced. Sincerely, [redacted]General Manager
We take [redacted] comments to heart and have discussed the situation as a team. We truly regret that this mix up happened as we do care about our customers. [redacted] is not "just one customer" to us. We hope she will give us another chance because she is an important customer to us. Again, I invite her to give us another try and to contact me directly so that I can ensure she has a better experience.[redacted] OwnerFireworks Hearth and Home, LLC[redacted]
Complaint: [redacted]
I am rejecting this response because: of the statement of the stove company store . the part in question was sent to us , I never set foot in the store to read any store policy on returns or any restocking policy nor any information concerning such is stated on the invoice which sets in front on me at this moment ( invoice number [redacted] ) further the label on the part says warrant void if seal is broken which would require taking control in question ( unit stopped working after a very short ( see 1st complaint ) time and yes it was not installed we received because we were away and not home . The statement to contact the stove manufacture is wrong as the part does not in any way seem to be a [redacted] factory product and was sold by the stove store in question , as for special order by them I was told they had one or two in stock at the store , nothing was spoken as to special order. I really feel this is a 200 dollar defective part which the store will not stand behind , I feel they did not explain the warranty when ordering or any information on or in the invoice we received and should be not selling products they cannot or will not back up . thank you !
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted] thank you for answering the complaint , first the date on your invoice reads 8/26/15 , the part arrived while we were away from home and the time ( 1st week of oct ) I installed the control o/side air temps were in the mid 80's and 90's which would never require running a pellet stove for heat in fact the a/c was in use , when starting the pellet stove the control unit lasted less than 2 weeks in actual part time use which leads me to be unhappy with the control . as for finding a control there are plenty listed from [redacted] and various stove parts vendors . we purchased from you mainly on the fact we are from Ct. still there is nothing on the invoice concerning warranty or restocking charge and I was told you had 1 or 2 controls in stock nothing was mentioned about finding one , special order and so on by you the dealer , also I was not told to find a [redacted] dealer first . I am seeking adjustment from you for a defective part. hate to but legal action may be required ! thank you , [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
Dear Mrs. [redacted],I'm sorry that we disrupted your special time with your husband and that you were injured. I spoke with the front desk manager who said she indicated to you that a full refund would be applied that day. I have confirmed that the amount was refunded on 6-16-16. Some times it may take a few days to appear in your account. If the credit has not shown in your account by now, please contact me directly at [redacted], but it should be there.I hope you made it home safely and I'm sorry for any inconvenience or discomfort that you may have experienced. Sincerely, [redacted]General Manager
Complaint: [redacted]
I am rejecting this response because:
THe taxes part of my down payment was supposed to just be taken out the first of March but you never took the money. As for the payments that were due I couldntmake the payment and pay to fix a car that was not legal to sell to begin with.
Sincerely,
[redacted]
Dear Mr. [redacted],Thank you for purchasing your vehicle from Markosian Auto, we are sorry to inform you that we were un able to arrange the financing for the Mercedes-Benz according to the contracts of sale. We have a couple options one is you can arrange your own financing for the balance owed on...
the car. The Second is you can bring the vehicle back into the dealership and we can get you your trade back. Once again we are sorry that we couldn't get a lender to finance that particular vehicle.Thanks[redacted]
Mrs. [redacted] I'm sorry that you feel like APG Financial has misrepresented any of the contractual obligation about the your vehicle you purchased. We will get a hold of the attorney that is suing you and tell him that we will write off the debt to help you...
out. thanksMarkosian Auto
Complaint: [redacted]I am rejecting this response because: They told me that the warranty which I purchased with this vehicle does cover lubricated moving parts and the transmission they said would be covered under this warranty. They haven't even tried to find out what is wrong with this car or see if it might be covered under warranty. I am not accepting this response. This way of doing business is not acceptable and should be illegal. Sincerely,[redacted]
Mrs. [redacted], First off I am sorry that you feel that way about Markosian Auto and APG Financial, Looking over your account you did purchase the advance warranty, so every one of the issues you are having or may have in the future will be covered by this warranty. It covers...
everything on the car but paint and tires. I have talked to the customer service reps that work in the Taylorsville location, and if a customer has any issue they will ask if they want to go into a back office instead of discussing their situation where they don't feel comfortable. We don't want to repossess anyone car we know it how they get around and live their life's. Part of the contracts and paperwork that you signed and filled out was our return policy, which state you can return the car and pay the fee with some other stipulations. if you want I can send a copy to you. The only thing we really want is to have people just pay when the payment is due, if we haven't changed your due date please email me your husbands paystub and I will handled it. we can only do it once through out your loan with us I just wanted you to know upfront. my email is [email protected]. thanksjohn K[redacted]
Dear Mr. [redacted]Our technicians look at your vehicle for two days trying to recreate the problem with no luck. If you can have a shop tell us what the problem is we would be more than happy to see if it could be covered by the warranty. Once again we are here to help out.ThanksJohn K[redacted]
Hello Sir, When we purchase the cars we are only give the keys they have. We would be happy to pay for a key please contact myself John K[redacted] and let us know what ford dealership you are going to. To reprogram a master key has to be done by the manufacture of the...
vehicle. I hope this handles your issue with us we want to be your dealer. ThanksJohn K[redacted]###-###-####General Manager
Complaint: [redacted]
I am rejecting this response because: I still have nothing to show for the 15,000.00 plus, whatever sum I paid extra too this "extra insurance coverage" on my already high payment (granted I do have high risk credit), 2 and sometimes, 3 times a month, only because of what this "Coverage" assured me in the unfortunate event that something did happen to my vehicle. I was misinformed from the very beginning- Blaine R[redacted] lied to me, to my husband and to my father by omitting many of the details that would have been a deal breaker- and than when I did say something to someone about how I thought it wasn't what was agreed upon or what was supposed to be according to the "Contract"- I was told call someone else, like APG, and when I would speak to APG, I got directed to someone else in the company who never checked their voicemails...(or knew not too). All I want is what was promised to me- My loan with APG to be written off and the $500.00 that was more than promised to me for my payments of 25.00 extra at least twice a month- which I have bank statements showing that I paid for more than 6 months and sometimes paid it 3 times a month depending on my pay dates and where they fell. That is what is fair.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would like for a sales person in Lindon to contact me. We both have valid drivers licenses and if you won't lower the down can you at least work with us like let's say $1000 down now and the rest at the end of the month ? We have it all but that would be all our money and we don't want to have to do that but if that will get me into the car then I guess that's what we will have to do. Also can you please make sure whoever you have call isn't a total [redacted] ? Thank you!
Sincerely,
[redacted]
[redacted] this is the first I've heard of this request it will be emailed later today please let me know when you receive it.thanksjohn k[redacted]