Marquis Flower Shop

I have contacted the customer directly, asking for additional information regarding his issues to help find the appropriate resolution

Investigating complaint with our Customer Advocacy TeamThey will follow up

Mr [redacted] -Please contact me directly at [redacted] with your cr and your complaint and I can have our customer advocacy team solve this directlyThank you.- [redacted]

This complaint is being directly addressed by our customer advocacy response teamYou should receive follshortlyPlease reach out to me directly if you do not; I can be reached at [redacted] .- [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Our account is still not closed.You have business days(1/15/16) to destroy all remaining files attached to our business and close our accountThis was requested in writing in September 2015.We will take legal action if this is not completed.You will immediately notify us in writing when the account is closed.Regards, [redacted]

Hello, I am truly sorry it took so long for this process for youI am glad to hear that everything has been resolved and you now have your filesAgain, I want to apologize on behalf of Iron MountainTake careThank you, [redacted] | CUSTOMER REPRESENTATIVECustomer Advocacy CenterIRON MOUNTAIN

I am investigating this issue with our Customer Advocacy Team and will have them follow upKind regards, [redacted]

On 10/4/a Customer Care agent reached out to [redacted] to advise her that they will be removing the invoice from the account due to the service concern and there is no need to remit a paymentThe agent also provided an ETA on the memo being fully processed for [redacted] 's recordsThe invoice is being cleared and no funds will be owed

I greatly appreciate your patience as I am working on the best options to resolve this issue as soon as possible.Thank you,*** *** | CUSTOMER REPRESENTATIVE CUSTOMER ADVOCACY CENTERIRON MOUNTAIN *** * ***
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Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Iron Mountain is still looking into the matterIt has not been resolved yet
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolvedThe refund was just sitting there unprocessed I had to threaten fraud charges with the police to get them to follow through with pushing our refund through and it is now finally back in our accountFINALLY!
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference
to complaint # ***Please add your rejection comments below.
[The message was that the company would be in contact with me regarding this issueThey have not done so.]
Regards,
*** ***

Revdex.com:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #
***Please add your rejection comments below.
What was sent is not an acceptable responseIt is another example of poor business from this companyWe are still receiving invoices after requesting the account be closed countless times and after this complaint was filedWe have not received any communication from them in regards to our request or our complaintWe are being ignored and will take the proper action if this is not settled
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I have contacted ***'s supervisor and have explained the situationI am waiting for a response.
Regards,
*** ***

On 10/a dedicated representative from our escalation team spoke with the client and advised that the refund would be processed within hoursAdditionally, on 10/a proof of refund document was send to the client with tracking informationAs of 10/27/Iron Mountains billing team confirmed that the refund is processed and the client needs to follow up with her bank

The refund is being processed, once complete the account will be closedA representative from our dedicated team will mark the account as closed once the refund has been processedThis has been relayed via email as well for the client’s recordsNo further action is required from the client and will be appropriately closed after the promised credit

this complaint was addressed offline (it was lodged via social media). Thanks.-***

Revdex.com:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
The response will be rejected until solvedI was contacted this morning but until this is resolved and I have evidence of our account closed with this company this complaint will remain open!
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I was out of the office when I received my last communication from Revdex.com so I could not respond before it was closed but Iron Mountain has not refunded our accountPlease re-open this complaintThank you
Regards,
*** ***

Revdex.com:The information is not correct as to the closure of the account in ANY WAYI requested a formal closure of our account on more than occasions all with the response back that that would have to be handled by a different department to whom they cannot reach and who would return my call and I never received any calls back even after several conversations.
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards,
*** ***