Marquis Flower Shop

Hi [redacted],Please follow up directly with me at [redacted] and I will work with our customer response team directly to help resolve this. Thank you.-[redacted]

Hello, I am truly sorry that you are experiencing these issues. Can you please provide the customer id so I can look into this for you. Thank you,[redacted] | CUSTOMER REPRESENTATIVE[redacted]
Customer Advocacy CenterIRON MOUNTAIN

Good morning, I want to first and foremost apologize on behalf of Iron Mountain. I am personally looking into this for you. Please bare with me while I collect information on the delivery of your boxes and status on your account. Thank you,  Crystal Ortiz | CUSTOMER...

REPRESENTATIVE
Customer Advocacy Center
IRON MOUNTAIN
  
800-934-3453 - Customer care
[email protected]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
We are supposed to have our charts available tomorrow.  We received an e-mail today that they would be available tomorrow but there is not a time that they would be available.  I just told [redacted] noon as a guess on the pickup time.  I am not putting this issue as resolved until we actually receive our charts.  Even IF we get all our charts back from Iron Mountain that does not excuse the fact that we have sent over 10 requests for scanned charts since last fall and received a total of only 2 scanned charts with all of those requests. This us just a terrible way to run a business! 
Regards,
[redacted]

Revdex.com:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.   NO, you will contact our office since your company does not know how to provide adequate customer service. Anyone who places a call to your company gets the run around. You have 24 hrs to contact this office at [redacted] and resolve the entire issue or we take legal action. The fault is on your end completely.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 
Our account is still not closed.You have 5 business days(1/15/16) to destroy all remaining files attached to our business and close our account. This was requested in writing in September 2015.We will take legal action if this is not completed.You will immediately notify us in writing when the account is closed.Regards,
[redacted]

I am investigating this issue with our Customer Advocacy Team and will have them follow up. Kind regards,[redacted]

Mr. [redacted]-Please contact me directly at [redacted] with your cr and your complaint and I can have our customer advocacy team solve this directly. Thank you.-[redacted]