Marquis Flower Shop

Good morning,I want to apologize for the experience you have had with Iron MountainI will personally take a look into this and I would like to resolve these issues you are having as soon as possible. Please bare with me while I research thisI will email you back shortlyThank you,***
*** | CUSTOMER REPRESENTATIVECustomer Advocacy CenterIRON MOUNTAIN*** * *** ***
***

We've been in contact with Ms*** regarding her concerns over the last monthsShe has been provided all requested documentation for review, as well as a direct point of contact for any questions or concerns she may have. We continue to actively engage Ms*** regarding her
records

My account ID #***
[
Regards,
*** ***

An Iron Mountain Customer Care agent has been working to get the refund processed and expeditedAs of 10/5/the Customer Care agent reached out to *** directly to the client to provide updates and the next stepsThe account is also being assigned to a representative in the Closures
department to formally close the account as it had not been formally requested or closed as an order cancellation does not terminate the contract

This complaint was addressed offline (it was lodged via social media). Thanks.-***

Hi ***,This issue is being addressed by our Customer Advocacy CenterYou should receive a follshortly; if you do not, please reach out ASAP to Iron Mountain through the Revdex.com. Thank you.***

Thank you for your time and I am continuing to look into your issue and what we can do to resolveI deeply apologize for all of the frustration and inconvenience caused

Revdex.com:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. This company and complaint are still open and being looked intoThe fees quoted are incorrect and inflated and do not match the agreement we have on fileWe are having this looked at legally before we proceed or contact the company further
Regards,
*** ***

I spoke directly to the customer this morning at their request and am working on a resolution

Customer Programs Supervisor spoke with *** on Tuesday, Jan12. There was a closure request for the accountUnfortunately, Iron Mountain was emailing an invalid email address which is why *** never received the email with the termination quote Iron Mountain has agreed to waive all storage costs associated with the account closure which would be a credit of about $To close the account we would bill them only for the destruction servicesThe cost for that is just over $A quote to *** on Jan12; she agreed to to review the quote and respond on Jan

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add
your rejection comments below.
Regards,
*** ***

This complaint is being directly addressed by our customer advocacy response teamYou should receive follshortlyPlease reach out to me directly if you do not; I can be reached at [redacted].-[redacted]

On 10/4/2017 a Customer Care agent reached out to [redacted] to advise her that they will be removing the invoice from the account due to the service concern and there is no need to remit a payment. The agent also provided an ETA on the memo being fully processed for [redacted]'s records. The invoice is...

being cleared and no funds will be owed.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
Iron Mountain has not reached out to me to resolve the issue.
Regards,
[redacted]

I have contacted the customer directly, asking for additional information regarding his issues to help find the appropriate resolution.

Investigating complaint with our Customer Advocacy Team. They will follow up.

Thank you for contacting Iron Mountain. This issue has been sent to our Customer Advocacy & Customer Care teams for their attention & action. You should receive a response promptly. Kind regards,[redacted]

Hello, I am truly sorry it took so long for this process for you. I am glad to hear that everything has been resolved and you now have your files. Again, I want to apologize on behalf of Iron Mountain. Take care. Thank you,[redacted] | CUSTOMER REPRESENTATIVECustomer Advocacy CenterIRON MOUNTAIN

At the time of complaint submission (7/26/2017) Iron Mountain’s customer support team had already been in contact with the client via phone and email advising them of the time line to close, as well as providing them a direct point of contact. On 7/21/2017 an email was sent to the client stating...

their last service date would be 7/27/2017 and the final invoice would be billed in accordance to their next billing cycle.

We did FINALLY receive our charts from Iron Mountain.  It took from March 30th to June 8th to get our charts. We asked for them the beginning of March, finally got to a REAL person on March 30th, after 4 requests got an invoice and paid our account on April 17th.   I have at least 15 e-mails and as many phone calls from April to June to get them.  It was our phone call the the Revdex.com that finally got our charts.  Thank you for your help.