Martinizing Dry Cleaning

Good afternoon Mr. [redacted]. Thank you so much for taking time out of your very busy day to make this complaint. We're so happy to finally get ahold of you, it's been very difficult! We have called, emailed and sent letters through the postal service. Carter Irrigation has been trying for several...

months to get ahold of you? Since there was no contact from you Until now, I would like to see the pictures you clam you have, of how my guys left the job site. Please email to [redacted]@yahoo.com.    On are web page, you will notice we do not offer estimates on repairs, only a ball park figure. Any legit irrigation contractor will not give you a estimate on a repair, especially on a repair that involves damaged wires such as yours. It's a per hours fee, located fee and parts.    We have done everything on our part to get ahold of you but with no response. Accusing our company of fraud is a very inaccurate statement. A matter of fact you are the first customer in over 30 years of making that inaccurate statement.   Hopefully we can talk face to face to get this resolve. Until then we will be patiently waiting to here from you.    FYI we our a small company, that has great morel values, when we have a customer that doesn't pay the invoice, it effects are operating. Thank you!  Carter Irrigation     In order to sell, install, or repair irrigation systems in Texas you must be licensed. Irrigation is regulated by Texas Commission on Environmental Quality (TCEQ), MC-178, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
To Respond, Yes, at the time of shipment of the trailer we noticed that the coupling was mounted at an angle not "Twisted as damaged", But at an angle as poorly aligned. Twisted was probably not the best word to use. At the time we accepted this but now with all that has happened we are just very disappointed in the quality of the trailer.But as far as the axles:This is a copy of the email sent to [redacted] of the business and to [redacted] of the Revdex.com on July 9, 2015, pictures were sent along with the original email on July 9.'We received in the mail today 2 spindles from your company. We were expecting one spindle and 2 bearings inner and outer.  Both of the spindles we received are the wrong size. They wouldn't go inside the bearing or lug nut.  See attached pictures. The surface of the spindle isn't a smooth surface. The surface is pitted and has welding spatter on it. They are also warped in several directions. They angle one way and then another and the threads are damaged. This is a safety issue also. We are talking about a serious accident if the wheel would fail or axle break.We have filed a complaint with the Revdex.com and will wait for a message from them before any more actions.We are completely disappointed in our experience with your companies and want a full refund at this writing." We cannot use the axles sent to fix the trailer. We used a caliber and our axle and bearings that we have are 14mm and we were sent 15mm. The ones sent were not acceptable in that they are bent in multiple directions and not a smooth surface for a bearing.As far as the time waiting to receive and the time to get new ones, we were not told any of this months ago it would take this long to receive. It finally took the threat of hiring a lawyer and filing a complaint with the Revdex.com for Mr. [redacted] to sent us the spindles that he did in three day.We also did not receive in writing but in verbal from [redacted] that the company would pay for the repairs, When we asked for this in writing from Mr. [redacted] we have received no response.I don't want to try and repair this trailer. I am pulling this with a motorcycle and I am not going to take a change that a non factory weld on the axle will work. Who is to say who is qualified to do this work and that we are not putting ourselves at risk.  I want to exchange this trailer for a new one or get a full refund.
Regards,
[redacted]

We can certainly go out to do the service. The customer just needs to call our office at [redacted] to schedule an appointment

One problem I want to add to the claim regarding the heating system.  We have been having problems in getting heat into one my  daughter's bedroom.  Since I don't have air duct grates, it is hard to control the air flow into various rooms.  I have been using strips of tape to act like vents to attempt to regulate the air flow.  The daugther's room in question, there is very little air coming out even when I try to reduce air flow to other rooms.  On a good day, the room temp will warm to only 65 degrees. Your Energy Source needs to come out, investigate and correct.Thanks.[redacted]

This customer brought in 4 separate curtain panels still in their clear packaging that she bought at the store for us to press them only. We did so and returned them to the customer. She later brought them back dissatisfied with the pressing on one of the panels. She also complained about some parts...

of some (not all) of the curtain panels being slightly discolored. We tried to explain to her that the pressing process at our cleaners cannot do this discoloring......that it must have been that way at time of purchase. She would have none of that and demanded $400 reimbursement for the damage SHE says WE did. We feel that:1) The curtain panels in question lay folded in clear packaging under strong store florescent lighting for who knows how long (maybe weeks or months). Florescent light gives off ultraviolet light that discolors fabrics (but only the exposed portion) over time in much the same way sunlight does to drapes in the window.2) Since one whole panel failed to show ANY discoloring, it was probably sitting on the bottom of the stack of curtain panels in the stores display case.3) Since the customer didn't open the packages herself before bringing them to us, she can't possibly have known the true condition of the curtain panels as they left the store where they were bought.4)We feel absolutely NO responsibility for the condition of these curtain panels.... certainly not to the tune of $400 that the customer is demanding.5) We feel the responsibility belongs to the store for the way these curtain panels were displayed....not to us.6 Courtesy was shown to the customer until she started getting loud, accusatory, and even belligerent to the cleaner staff. We feel WE are the innocent victims here, not the customer.

I am rejecting this response because:Regarding
the HVAC system. The person writing the response from YES was not at the
contract signing nor on the job working.  Even though [redacted] claims the HERS
test was mistakenly scheduled, it was scheduled to compensate me for all the
work I did assisting all the workers and salesman on the job, both on the
solar and HVAC side.  This reduced their time on the job.  This can
be clearly indicated by the incorrect number of warm air returns listed. There
are a total of 9 warm air returns on the system.  Also, with any HVAC system, not only are there
warm air returns but there is cool air intakes.  I gave up dealing with
[redacted] when I kept dealing with these glaring errors and contacted Kevin, the
owner with no response.  All these grates have to be installed for an HERS
to be completed.  When I signed off with
Ygrene, the loan company, I would not have signed off if I knew I would have to
resort to involving the Revdex.com to complete the job.  Since I knew there was going to be an
extended delay in completion of the project, I felt the $300 extra would be an
approximate cost that YES would have to spend to complete the agreed amount
that was discussed with the salesman.Regarding
the solar system.  I am not sure of the
purpose of supplying a copy of the solar system permit that was supplied to the
Revdex.com.  The simple problem is the system is
not generating the proper output it should be and what I was sold.  It was calculated by the salesman that I
should have generated more power than I would use at the end of the one year
true up with PG&E.  Even 2 additional
solar panels were added after the calculation.  This is based on factoring what the addition would add plus a swimming
pool with an electric heat pump.  The
swimming pool has yet to be installed.  At the end of September with my true up, I paid almost $800 to
PG&E.  Not the expected refund from
PG&E.  As stated before, the best
generating day and the best 15 minutes mid-day interval power output was in
mid-April 2014.   Since April, I am
averaging 20% lower mid-day peak 15-minute interval, which occurs around the
noon hour and have never exceed the mid-April generating in total power.  After speaking with several solar experts,
including a licensed engineer who specializes in solar indicated to me that
there should only be at best, a 1% drop in power output per year due to aging
panels and the best solar producing days should be in June with the longest
days of the year, not in April.  I have
left several messages on the owner’s phone this summer when it was becoming
evident that the solar system was not performing and have not received any
response.  I would like YES to come out,
inspect the system and determine and correct why the system is not generating
the proper output.

K[redacted],I have sent the recorded call to your direct email address.T[redacted]

Complaint: [redacted]
I am rejecting this response because: 1. The system is not working. 2. You sent an invoice demanding a 30% per day late charge. 3. The fact you a re a family business or a publicly traded company is irrelevant, you cannot threaten collection tactics in violation of Texas State law. Specifically, you threatened to place a lien on a homestead in violation of state lien laws.3. The fact is , I called and discussed how much the service call would be and the invoice was double what we discussed.>>>>I noticed on YELP that you had a similar complaint by another customer and strangely the bill came to the same approximate amount. Your company is deceptive and incompetent, I do not care who owns your company. I still have to have my system fixed because what you did, did not work. By over reaching with 30%  per day late charges and threatening liens when you are not entitled is just plain wrong. I have photographs as to how your tech left the job. >>>>I do not want you back on my property as this would constitute acquiescence, that I owe you something. You had your chance, you responded by demanding late charges and threats. I am finished talking to you. Your manipulation of facts does not change the truth. I suggest, you check state law before you threaten someone with 30% per day late charges and liens on a homestead.
Regards,
[redacted]

K[redacted], The details are here - https://theusatrailerstore.com/terms-and-conditions/. Warranty on this trailer is 3 years. T[redacted]

We ship several hundred packages per week. When we ship a product there is an expectation that the package will be opened shortly after receipt. It wouldn’t be a sustainable business model to ship damaged or used products, as we would be responsible for returning and shipping a new one.  Mr....

W[redacted] ordered a wheel chock on July 9, which we shipped the following day. On the 29th day from the date of shipping (1 day before the return period expired) Mr. W[redacted] called and requested a prepaid return shipping label. Johnny spoke with Mr. W[redacted] and explained that we do not provide prepaid return labels unless there is a problem with the product, and that he would be responsible for shipping the item if he wanted to return it. Mr. W[redacted] stated he would  “just keep it” if he had to pay to return it. Then a few days later the item showed up at our warehouse. The warehouse inspected the item and determined that it had been used. This was communicated to Mr. W[redacted], along with the fact that it was returned without a RA. He was informed that a refund would not be issued, and that we would return the item to him if he would provide a label. I have attached here a copy of the communication with Mr. W[redacted]. Here in the Revdex.com complaint he states that we wouldn’t provide authorization for a return, but you can see in the attached communication he acknowledges discussing that the cost of returning would be at his expense. His representation to the Revdex.com contradicts statements made in our email communications. If we wouldn’t allow for the return of the product, then why was the cost associated with returning the item being discussed between him and Johnny? Again, if Mr. W[redacted] will provide a prepaid label, then we will return the chock to him.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
[redacted],We have just come back from vacation and are responding to the above complaint. When I first filed the complaint, I sent along emails that showed the history and responses we had received from the company. If you read back thru the emails you will find that Mr. [redacted] is wrong in his answers to our complaint.I have included a copy of his response so that I can respond in red to his statements:MESSAGE FROM BUSINESS:Mr. [redacted] received his documents before he received his trailer. The trucking company delivered his trailer on April 7. Mr. [redacted]’s first message about an issue was received on 4-24, more than 2 weeks after he received his trailer. He claims in some of his communications that he could not test drive the trailer until he titled the trailer. Yes, I titled the trailer first because I didn't think I would have a problem.We have many customers that drive with their trailers before registering. Just like any vehicle most states allow you to drive a new vehicle for 30 days with only a Bill of Sale, which Mr. [redacted] had before the trailer arrived. Unlike other people I follow the law and title my vehicles before I drive them on a public road. Again, I didn't think I would have a problem. Mr. [redacted] claims discovering the issue within 2 miles of pulling the trailer. Something that became apparent within 2 miles of pulling the trailer should have been evident just moving the trailer around in his garage. I said I went about 7 miles or a short trip before I noticed the sound. As well, an issue like this should have been evident by picking up the trailer and spinning the wheel. A test drive wasn’t necessarily required. The trailer didn't make the noise until I drove it. Picking up the trailer and spinning the wheels how?  Mr. [redacted] has posted on our [redacted] page that this issue has been going on for “5 months”.  As he has admitted in other communications - and by the facts- this is not the case. It seems that Mr. [redacted] exaggerates. I do not exaggerate. I contacted them in April with the complaint. We had numerous emails and telephone conversations with Mr. [redacted] thru out May, June and It was July 7 when we received an email from Mr. [redacted] himself. We bought the trailer in March, Received it in April and it is now the end of July. I would say that is 5 months.The initial “issue” of a bent axle was Mr. [redacted]’s conclusion. The axles do have a slight bend as they enter the chassis, but are straight and true where the bearings rotate. When Mr. [redacted] requested new axles. We didn’t argue as the axles are not very expensive. It is now becoming apparent that Mr. [redacted] is unqualified to handle this issue if there is even an issue. Mr. [redacted] claims to have an axle that is 14mm. This is impossible.I have attached a video showing how the bearing fits on the trailer axle and not on the axles sent. Wrong size whatever size he wants to call them. What is not shown on the video is that the lug for the end of the threaded part of the axle does not fit also. If Mr. [redacted] wants to send in the defective part then we will make a repair under the warranty, which we have been willing to do since day one.We were told by Mr. [redacted] on May 5 to get a quote for repair. Which we did. at no time was it said that they would be willing to make the repair. In fact why did Mr. [redacted] sent us the parts if he was going to do the repair. He says if we sent the defective part he will make the repair under warranty. How will he do this without taking the whole trailer back? The axle is welded to the frame of the trailer. IS he willing to now take the whole trailer back, pay for shipping and repair the trailer under warranty?
Regards,
[redacted]

The spoiler is an accessory in the sense that it is NOT a vital component of the trailer that will affect its safe operation. As agreed to by Mr. [redacted], the spoiler is being sent at a later date. If Mr. [redacted] was uncomfortable with installing the spoiler then he should have made this decision before using the trailer. At any time prior to using the trailer he could have contacted us and requested to return the trailer for a refund.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
The cover was purchased from The USA Trailer Store to protect the paint. If an animal or rodent urinated on the trailer, he must have done if on all of the painted surfaces, as the paint is peeling everywhere. Besides, how would urine make the paint peel if the paint was properly applied. The top coat, and the primer both peeled from the unprepared fiberglass' It's called improper substrate sanding.  Cars, boats, motorcycles are all covered for the winter here in the harbor town of Kenosha. You never see paint peeling this way. I'll be more than happy to send the trailer back if you pay the freight and shipping preparation. I have shown photos of the paint peeling to several paint/body shops in the area, and no one has ever seen paint peel like that. I will not settle for any less than replacement, or compensation to have the trailer stripped and repainted locally.
Regards,
J** U[redacted]

On March 20, 2016 we emailed to Mr. [redacted] a very detailed 19 pages owner’s manual. Mr. [redacted] had approximately 3 weeks to review this manual before we shipped his trailer. Page  6 of the manual clearly states that the areowing (spoiler) is a “decorative augmentation”. Please view this link to our competitor’s website [redacted]?. This page shows their [redacted] line of trailers, which are almost identical to our trailer. You can see that our competitor offers the spoiler as an accessory. Our competitor offers 2 versions of this trailer without the spoiler. The spoiler is NOT a vital safety feature.

Complaint: [redacted]
I am rejecting this response because:1. The company did not complete the job. The wiring was left exposed and the system is still not operating.2. The company failed to address their invoice and the 30% daily late charges on their invoice.3. The company in violation of State law threatened to file a lien on my homestead.4. The company never disclosed that they were charging a fee for the wire detector equipment.5. I do not want them back on my property, given their bad faith billing and lack of professionalism.6. I do not want to meet with this company because of their demonstrated ability to tailor facts in order to demonstrate some type of "Good Faith" Once a company fraudulently bills me or threatens action they are not entitled to , I am finished.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
I have previously explained (email thread attached) to The USA Trailer Store that the trailer was towed from Amarillo to Lubbock and I had paid the TT&L to Register the Trailer. By definition it is not 'New'. It was explained that they would make an exception and allow the return and issued a Return BOL, however the point of origin was my personal residence. This again is physically not possible as there is not a loading dock for the trailer to be put on to the Carriers Trailer for the return transportation. I would then be charged an additional $ 475 for the return freight if the "return BOL" was utilized. Returning the damaged trailer at the original delivery would have cost me $ 475 for freight and $ 155.94 in TT&L for a net loss of $ 630.94 USD. Returning the damaged trailer of the implausible Return BOL would have been a net loss of at least $ 1,105.94 USD. The USA Trailer Store stated that I was working on a claim with the Delivery Company to resolve the issue; however, they have not given the Delivery Company the Legal Documentation that has been requested so that I may represent myself as the Primary on the Damage Claim. Until The USA Trailer Store repliers to R&L Carriers, as requested, I am unable to pursue any course of fair and equitable compensation for the damage that was sustained by the trailer I purchased.There was mention of replacement parts that were delivered above and beyond the call of duty. There was specific instructions sent to The USA Trailer Store NOT to send any parts or paint as a Damage Claim was going to be filed to address the damage in whole. The parts are in storage and unopened. They can send a pre-paid return label if they wish to recovery the items that they were told specifically NOT to send.  
Regards,
[redacted]

He can remove the chassis and return this along with the tires/wheels and shocks. I have attached a photo showing a breakdown. Return to: [redacted] Inc.[redacted] Hwy[redacted], SC 29609 [redacted]

Mr. [redacted]
received his documents before he received his trailer. The trucking company delivered
his trailer on April 7. Mr. [redacted]’s first message about an issue was received
on 4-24, more than 2 weeks after he received his trailer. He claims in some of
his communications that he could not test drive the trailer until he titled the
trailer. We have many customers that drive with their trailers before
registering. Just like any vehicle most states allow you to drive a new vehicle
for 30 days with only a Bill of Sale, which Mr. [redacted] had before the trailer
arrived. Mr. [redacted] claims discovering the issue within 2 miles of pulling the
trailer. Something that became apparent within 2 miles of pulling the trailer
should have been evident just moving the trailer around in his garage. As well,
an issue like this should have been evident by picking up the trailer and
spinning the wheel. A test drive wasn’t necessarily required.  Mr. [redacted]
has posted on our [redacted] page that this issue has been going on for “5
months”.  As he has admitted in other communications - and by the facts-
this is not the case. It seems that Mr. [redacted] exaggerates.
 
The initial
“issue” of a bent axle was Mr. [redacted]’s conclusion. The axles do have a slight
bend as they enter the chassis, but are straight and true where the bearings
rotate. When Mr. [redacted] requested new axles. We didn’t argue as the axles are
not very expensive. It is now becoming apparent that Mr. [redacted] is unqualified
to handle this issue if there is even an issue. Mr. [redacted] claims to have an
axle that is 14mm. This is impossible. If Mr. [redacted] wants to send in the defective
part then we will make a repair under the warranty, which we have been willing
to do since day one.

I hung up on Mr. [redacted] after he began to curse. Mr. [redacted]
needs to contact [redacted] and [redacted] about returning his purchase, as the item
was not sold to Mr. [redacted] by The USA Trailer Store or [redacted], Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Dear Mr. [redacted],The offer is rejected because it is not reasonable for you to ask me to tear down the trailer. We don't want to be responsible for tearing apart a trailer and then trying to put it back together. This would involve taking the carpet out, rewiring the trailer and taking the box off the trailer. We believe that this all should be done under your warranty work.  This has dragged on for way too long. We want the whole trailer sent back and repaired or replaced. It is your obligation to do this.Regards,
[redacted]