Martinizing Dry Cleaning

Our warranty requires that you return the trailer prepaid.

YES installed retrofit windows in 2007. In November of 2008 customer called with balancer problems which manufacturer, [redacted] replaced on 11/4/08.In March of 2012 manufacturer replaced bad IG unit (glass). Customer called on 4/9/15 and said that we need to replace window because they had dryrot...

issues. They hired their own contractor to tear out the walls for dryrot repairs and window replacement. We looked at water damage and found that it was not the [redacted] window that was leaking although the glass has failed again. [redacted] will need to go back to replace the glass but the window is not leaking. This customer has hired someone to tear out the walls but this contractor does not know how to replace dryrot and cannot determine where the dry rot came from. After seeing our caulking, the window is completely sealed. It appears that the dryrot is coming from the cracks in the stucco work. When the customer called our office we tried to explain but their contractor did not want to hear what we had to say so they immediately contacted Revdex.com. They will need to call [redacted] Warranty @ ###-###-#### for the failed glass replacement as we are not the manufacturer.

Mr. W[redacted] damaged the product during use because he failed to follow the instructions. We do not allow for the return of products that are used, misused or abused. On January 23, 2018 Mr. W[redacted] paid a deposit on a Tow Max Car Tow Dolly. He planned to pick up the dolly a couple weeks later....

The following day we emailed a complete set of instructions. Mr. W[redacted] arrived on 2-12 to pick up the dolly. This means that Mr. W[redacted] had almost 3 weeks to review and understand the operating manual emailed to him on 1-24-18. On the day of pickup he signed numerous documents indicating that the dolly was received in working order, that he understood the return policy, and that he received a printed copy of the manual. Several hours after picking up he called and stated he heard a “popping” sound that was concerning. We asked if he had backed up the dolly, which within the manual we advise against. The dolly has several pivot points, which means it is easy –and quick- to jackknife. We have a recorded telephone call where Mr. W[redacted] states at least 4 times that he backed up with the dolly while loaded with a vehicle. Further, he states that the “popping” sound started just after backing up with the dolly. It is clear that Mr. W[redacted] used and damaged the product because he failed to follow instructions. Our return policy clearly states that we only allow for the return of new products, and that they must be in their original condition.

First, we do not have a record of Mr. [redacted] ever mentioning a bent coupler or blemishes on the trailer. If the customer would have made mention in the beginning that there was a bent coupler then this would have shed light on the possible reason for a bent axle. We do not ship trailers with bent...

couplers or bent axles. Trailers are inspected before shipping. The condition of the trailer is documented with photos and videos prior to shipping. We have photos and a video of Mr. [redacted] trailer before it was shipped and are confident that the damage to the coupler and axle happened after leaving our facility. After determining that the trailer had a bent axle Mr. [redacted] agreed to replace it if we shipped an axle to him. Axles are inexpensive. Rather than trying to determine how the axle became bent and who was responsible for the damage we agreed to ship a new one. These axles must be machined and are purchased in batches. Unfortunately our supplier continued to push out the completion date on the next batch. This was the reason for the long delay. On Friday July 3 Mr. [redacted] contacted management about the situation. Management made a decision to remove an axle from a new trailer, which now means that this trailer cannot be sold until the next batch of axles has been received. This is not normally something that would be done, but special consideration was given to accommodate Mr. [redacted]. The new axle was sent to Mr. [redacted] on Monday July 6.

[redacted],I have emailed you a Dropbox link. You can see D** tightening the lug nuts. You then see him stand up and back away when he has finished. Mr. P[redacted] then asked about the tire information. Dan kneels down to read the information off the sidewall of the tire and provides this to Mr. P[redacted]. After, D** stands and walks away. T[redacted]

Dear Mr. [redacted], On Monday June 5 Terri replied to your voice message that you left over the weekend. On June 5th Terri sent two email messages. On June 6 Terri exchanged 6 emails with you. On June 13 Terri sent an email, and on June 19 she sent another.  Trailer couplers must be...

checked before pulling your trailer. You can do this by pulling up on the coupler after the latch has been closed and secured. If the coupler can be lifted off the ball when the latched is closed, then the nut on the bottom of the coupler must be adjusted. This is covered in the owner’s manual. If the coupler became detached from the trailer during operation, then the coupler was either too loose on the ball, or the latch was not secured. We recommend securing the latch with a small lock, bolt or pin. I can only assume that the front hatch on the trailer operated correctly when you received the trailer. You did not report an issue when you received the trailer. Also, in this message you have not mentioned an issue when you initially received the trailer. If the front hatch of the trailer came open when traveling, then it wasn’t secure. Given the issue you described we could only conclude that part of the fiberglass under which the latch catches is now missing. It has been our experience that the fiberglass breaks off when someone closes the hatch with the handle in the closed position instead of in the open position. Proper operation of the hatch is described in the owner’s manual. We have provided you with a longer catch that is now required because of the broken fiberglass. Because we do not have the trailer in our possession we are unable to exactly determine the length required. This is the reason that you were required to grind down the end. I’ve reviewed your prior communications with Terri. I see that you initially mentioned a damage stand, but I don’t see a specific request for a new stand. I guess this was overlooked as subsequent communications appear to focus on the trailer decoupling and the lid catch. I will be happy to send you a new stand. Please confirm that you would like a new stand.  Regards,Troy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
[To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.]
Regards,
J** U[redacted] In your email dated [redacted], September *, 2017 2:48 PM, you state "We have never seen anything like it", so would think it would behoove you to do everything to resolve this issue in case of future complaints/claims, and forgo dancing around the shipping issue. Your return policy states:RETURN POLICYFOR TRAILERS & PEDICABS14 Day Return Policy - We accept returns on new trailers & pedicabs only within 14 days from the date of purchase. Trailers & Pedicabs must be returned untitled, unused and in new sellable condition. You must contact us to obtain a return authorization number. Unauthorized returns will be refused. Customers are responsible for shipping both ways (Shipping is non-refundable). If the trailer and/or pedicab you purchased had free shipping, then the actual shipping cost will be deducted from your refund. All returned items are subject to inspection for damage before refunding. This issue occurred long after the 14 days as stated.So to surmise, it would cost me as much to have it stripped as to ship it. I could probably put the trailer on the bike and ride it out there. I'm sure you would not want people to see the "MADE BY THE USA TRAILER STORE" sign on all 4 sides. It is your reputation at stake, and doing the right thing will go far. I owned a 2006 Harley-Davidson bike and in 2008, 1 month out of warranty and over the mileage of the warranty. the motor blew up. It turned out the oil pump blew up and sent shards through the entire motor. H-D had never seen this either in that model year, and not only did they replace the motor free of charge, the dealership also wrote off the labor. I tell this story quite a lot, as I will tell your story good, or bad. To other bikers .I was hoping that the Revdex.com’s intervention would resolve this issue, without my pursuing other recourse.J**

At first all I wanted was advice of how to fix the trailer from coming off the hitch since I was on the road and did not have a manual to refer to. I am upset with the accusations that I don't know what to do but I am the one that figured out what to do to fix the problem on the road. This is what I got for trying to figure this out nothing but the run around. So after fixing it myself and receiving a latch that was to long I had to grind and modify to fit and left a message but it was never returned nor an email answered. The stand was mentioned in the email but I am to the point I don't care if they fix it or not. They are not going to admit any fault so I will take care of it and will take my case to [redacted] and maybe some people will see the posts and heed our experience. Thanks

Mr. P[redacted], If you feel that the dolly is unsafe, and if you haven’t yet hauled a vehicle on it, then you may return the dolly for a full refund.

Tell us why here... We have a 15 minute video that shows our employee (D**) thoroughly going over every aspect of the trailer with Mr. P[redacted]. In the video you can see D**  kneel down (video still image attached) to look at the information on the side of the tire. According to D**, he looked at the sidewall of the tire and provided Mr. P[redacted] with the tire pressure and load range of C. Mr. P[redacted] was given ample opportunity to look over trailer before accepting it. Mr. P[redacted] further signed two documents accepting the trailer and acknowledging that it was received in good condition. The time to discuss any issues or discrepancies was at the time that Mr. P[redacted] took delivery of the trailer, not after driving more than 300 miles back to GA.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
After reading several complaints, I have found that this company does not care about their customers.  I have found nothing but unresolved complaints about this group.  This complaint will just add to the count.  I don't have the means to package this trailer back up for shipping. I also don't care to wait for several months for a truck to show up as another complainant describes. The group flat out lies. this is evidenced by the fact that this trailer is advertised to be 125Lbs empty when in fact it is 200Lbs, 85 per wheel and 30 on the tongue. Regardless of the companies claims of Quality, This unit was unusable when I received it because the lid would not even close and latch. How is that for quality. And yes, quality certainly is subjective, but what I received was not quality in anybody's eyes but the seller. Would you accept a new car with the headliner falling down? I would hope not. But carpet not glued or coming unglued seems to represent a quality product to this business. How about driving down the wet road in the rain with your new car, only to find the carpet gets soaking wet from the unsealed holes in the bottom where wires come through.  They tell you to get the trailer registered within 30 days, but tell you where the data plate is supposed to mount.I got stuck with a lemon, and I'm the bad guy? Never again will I buy in good faith sight unseen.
Regards,
[redacted]

YES installed retrofit windows in 2007. In November of 2008 customer called with balancer problems which manufacturer, [redacted] replaced on 11/4/08.In March of 2012 manufacturer replaced bad IG unit (glass). Customer called on 4/9/15 and said that we need to replace window because they had dryrot issues. They hired their own contractor to tear out the walls for dryrot repairs and window replacement. We looked at water damage and found that it was not the [redacted] window that was leaking although the glass has failed again. [redacted] will need to go back to replace the glass but the window is not leaking. This customer has hired someone to tear out the walls but this contractor does not know how to replace dryrot and cannot determine where the dry rot came from. After seeing our caulking, the window is completely sealed. It appears that the dryrot is coming from the cracks in the stucco work. When the customer called our office we tried to explain but their contractor did not want to hear what we had to say so they immediately contacted Revdex.com. They will need to call [redacted] Warranty @ ###-###-#### for the failed glass replacement as we are not the manufacturer.

Review: On October 18, 2013 at 12:20 p.m. I dropped of 1 pair of pants and 6 dress shirts to be cleaned. My recepit stated that my items would be ready for pick up on October 22, 2013. I returned on the 30th and the dry cleaner informed me that they had lost the 1 pair of pants and did not know where they were. They stated to give them a few days and they would find them. I returned on Novemeber 5 and they still had not found them. I asked that I be contacted by the manager to explain why my items have been lost and how will they compensate me for the $100 pair of pants I was out. They stated that they would keep looking. I returned again on Novemeber 11 and asked why I have I not been contacted and to speak with a manager or owner. The associate behind the counter informed me that this is common practice for this buisness to loose things and that I would not be the first person to get a lawyer to recover money for lost items. The next day an employee contacted me and asked what color they were and the style/maker. They had no clue as to what they were looking for.Desired Settlement: One pair of [redacted] suit pants. Cost $100.