Masonry Medic

I am responding to your letter dated 10/26/regarding a complaint filed by [redacted] Chronology:On October 9,the claim was assigned to an adjuster Dan V***MrV***attempted to contact both our named insured [redacted] and the additional driverand complainant [redacted] [redacted] at the phone numbers provided via their policy andgiven when the claim was filedOn October 9,MrV [redacted] attempted to contact Ms[redacted] and Mr [redacted] with no answer[redacted] On October 10, MrV [redacted] attempted to contact Ms [redacted] and Mr [redacted] with noanswerOn October 12, MrV [redacted] attempted to contact Ms [redacted] and Mr [redacted] with noanswerOn October 13, MrV [redacted] attempted to contact Ms [redacted] and Mr [redacted] with noanswerOn October 14, MrV [redacted] attempted to contact Ms [redacted] and Mr [redacted] obtained ananswer and took statementsThere was a coverage issue associated with this claim inwhich the date of loss needed to be confirmed before the adjuster was able to proceedwith approving coverage for the lossThis information was requested from [redacted] same information was also requested from [redacted] during his statement onOctober On October 16, [redacted] added a Buick Lesabre and [redacted] toher policyWe were advised of one speeding ticket for Mr [redacted] She was quoted amonthly premium of $Making the next payment amount due for $[redacted] On October 19, Mr [redacted] 's motor vehicle report (WR) returned and showed fourspeeding tickets and a stop sign violationThis changed the monthly premium fiom$to $There was a $premium adjustment for the additionalviolationsThis made the payment amount due change to $On October 20, Ms [redacted] and Mr [redacted] sent over the requested information toresolve the coverage issueOn October 21,MrV [redacted] reviewed the submitted information and resolved thecovera-g e issueOn October 22, an appraisal was requested for the vehicle via a photo application.On October 23, the completed appraisal was received which deemed the vehicle a totalloss.On October 26, the total loss adjuster Sherry W [redacted] reviewed the documents and calledMs [redacted] to advise her of the vehicles value and the total loss processThere was noresponse to the phone call[redacted] On October 27, MsW [redacted] attempted to reach Ms [redacted] again who advised the vehicle isowned by Mr [redacted] and MsW [redacted] discussed the total loss process and value of thevehicle with Mr [redacted] .If I can answer any other questions, please don't hesitate to call or email me.Sincerely,Christopher H [redacted]

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted] ***

This letter acknowledges receipt of your correspondence regarding the concerns of [redacted] , ID number A policy was started by [redacted] on 02/10/at 11:AM EST on the Safe Auto websiteThe premium quoted to her at that time was based on information that she provided on the applicationThere were no violations listed on the online application when the policy was boundWhen the Motor Vehicle Report was received on 02/12/2018, there were violations for Ms [redacted] that were not listed on the original applicationThese additional violations did result in an increase to the six-month premiumWhen she bound the policy, Ms [redacted] elected to be notified via email about changes to her policyShe received an email notification to check her policyAfter receiving the email notification of the change to her policy, Ms [redacted] did call Safe Auto to inquire about the changeShe then made a payment for the amount of the premium adjustment to her policy Ms [redacted] was sent a notice of premium due or bill notice on 02/15/This was in compliance with the Underwriting guidelines approved by the state of Ohio that states that this notice will be sent ten (10) days prior to the bill due dateThe bill due date on the notice sent to Ms [redacted] was 02/25/If a payment is not received by the due date, Ms [redacted] will be sent a notice of cancellation for non-paymentThe cancellation date will be effective twelve (12) days from the date the cancellation notice is generated We do apologize for the unsatisfactory service that Ms [redacted] received from the representatives that she spoke withWe have reviewed the calls for training purposes and will use this opportunity to coach these representatives to avoid this type of occurrence in the futureWe strive to excel in customer service and the service that Ms [redacted] received was not what we would hope to provide to our customersOn behalf of our management staff, please accept our apology for this Unfortunately, we would not be able to honor the six-month premium of $since it did not include the violationsMs [redacted] stated that she had advised of them but there is no reflection of them on the application that was processed before the Motor Vehicle Report was received If you have any questions, please feel free to contact me Sincerely, Carol Moody Contact Center Manager Safe Auto Insurance Company

This letter acknowledges receipt of your correspondence regarding the rebuttal of [redacted] , ID number [redacted] Documentation was received from Ms [redacted] to confirm her coverage and state filing thru another insurance carrier after the initial response to the complaintWith the updated information, we have worked with Ms [redacted] to refund her for unearned premium with the cancellation of her policyMs [redacted] ’s policy was cancelled effective 2/2/per her request, a refund check was sent to Ms [redacted] on 02/15/to the address on file If you have any questions, please feel free to contact me Sincerely, Carol M*** Contact Center Manager Safe Auto Insurance Company Easton Oval Columbus, Ohio Phone: ###-###-#### Fax: ###-###-#### Email: Carol.M***@safeauto.com

Dear Ms [redacted] I am responding to your letter regarding a complaint filed by [redacted] regarding a refund.On 02/09/at 06:PM, Ms [redacted] started an insurance policy with our company onour websiteThe policy insured a Chevrolet Impala with liability coverageTherewas also an SRfiling on the policy.On 02/09/at 06:PM, Ms [redacted] called into our service department and addedcomprehensive and collision coverageThe price increased and she asked to cancel thepolicyThe representative advised of the $cancellation feeThe cancellation wouldbe effective on 2/22/due to the SRfiling, as we must give advance notice of thecancellation.Ms [redacted] was advised if she could provide proof the SRwas filed with anothercompany, we would not require the future cancellation dateMs [redacted] stated she wasalready insured with another company prior to starting with our companyIf she providedproof that she was insured prior to starting with our company, we would issue a fullrefund.On 02/10/2016, we received proof of insurance from [redacted] CompanyThevehicle listed on the declarations page was a Buick Park AveSince the 2010Chevrolet Impala was not listed, it was not acceptable proof of other insurance.SafeAuto j Easton Oval I Columbus, Ohio Phone: ###-###-####www.safeauto.comWe received a manual typed up financial responsibility form on 03/showing theSRwas filed by [redacted] Tnerefore, we waived the days of premium forthe future cancellationThis resulted in a refund of $34.00.If Ms [redacted] can provide proof that she was insured prior to coming to our company, weare willing to refund any premium for the time she was insured with another company.If I can answer any other questions, please don't hesitate to call or email me.Sincerely,Casey M***

Thanks for the email paperwork that you sent.The case with Safe Auto is not settled as of yet Safe Auto insured will not respond to safe auto & probably won't, it has been monthsHere are the pictures & information that I have sent safe auto timesPlease help if you can.I would think that there would be some kind of a law or requirement for [redacted] to response to safe auto in a timely mannerI am ready to settle with there quote from Chris S [redacted] which is very low compared to may Nada & Kelly blue book prices.Here is lots of paper work if you have any question please e-mail or fax.Fax # ###-###-####

I am responding to your letter regarding a complaint filed by [redacted] in regards to policy cancellation and refundI called and spoke with Ms [redacted] on 06/01/She was able to provide me proof of her other insurance and we cancelled her policy back to inception and processed a full refund of $back to her credit card on 06/03/ We were able to resolve her concerns over the phone If I can answer any other questions, please don’t hesitate to call or email me Sincerely, Casey M [redacted]

I'm considering filing a police report on her for a hit and run

This letter acknowledges receipt of your correspondence regarding the concerns of [redacted] ID number [redacted] On 04/15/2017, Ms [redacted] started a policy through our website and elected to reject the Stacked UMBI and Stacked UIMBI coveragesShe also chose Limited Tort We require a signed selection form to be returned within days in order to reject the Stacked UMBI and UIMBI coveragesA selection form is also required to be returned within days to reject Full Tort in favor of Limited TortIf the forms are not returned, the coverage is added back to the inception date of the policy We did not receive the selection forms and the coverages were added to the policyThis caused the monthly rate to change In regards to the statement made by Ms [redacted] about not receiving her documentation, the following actions took place: -Proof of insurance was emailed thru the website to the email that Ms [redacted] listed online when the policy was started on 04/15/at 14:EST Unfortunately, we are not able to accommodate her request for a full refund since we have provided her insurance coverage from April 15, to May 15, and again from May 17, to May 19, It is never our intention to provide less than satisfactory service and we apologize if the service received was less than desirableUpon review, we have found that SafeAuto did follow all necessary policies and procedures If you have any questions, please feel free to contact me Sincerely, Karla M [redacted] Customer Contact Center Supervisor ###-###-####, Ext*** ###-###-####, Fax [redacted]

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to methk you for all your help in this matter I have received a chec from there corprate office today for the full amount Regards, [redacted] ***

We are responding to your letter regarding a complaint filed by [redacted] in regards to a premium increaseMr [redacted] started a policy on 09/02/through our websiteAt that time, he was quoted a six-month premium of $Mr [redacted] did not disclose any violations On 09/06/2016, we received a Motor Vehicle Report (MVR)The MVR disclosed two speeding violationsThis caused the rate to increaseThe six-month premium went to $ The policy cancelled on 10/02/for non-paymentThis left a remaining balance owed of $ Unfortunately, we will not be able to accommodate Mr [redacted] ’s request to waive the balanceWe order the MVR at the time the policy is started and therefore the quoted amount is based upon the information provided by the customer If I can answer any other questions, please don’t hesitate to call or email me Sincerely, Casey M***

My policy was still cancelled due to an error that was not my faultThey wanted me to pay an reinstatement fee of $along with my monthly paymentI recently purchased a new vehicle, so today I tried to login to my account to pay the current premium and add another vehicle only to find that I am unable to because my account has been closedThe only thing that shows on the screen is that my policy has been cancelled and I am unable to reinstate itI would think that the company would have waited until this issue was resolved before they made such a drastic decisionThe company didn't even call meI feel as if they closed my account solely on the fact that I submitted a complaintNow what? They expect me to pay all fees associated with starting a new policySince they did not get the $NSF fee from me they will just charge me more in another way? I shouldn't have to pay anymore feesI want them to reinstate my account and allow me to be able to add my other vehicle without any associated feesThe only thing I should have to pay is the new monthly premiumI appreciate your assistance in this matter Regards, [redacted]

To whom it may concern, I received your letter that was submitted to the Revdex.com in regards to my complaintI did read through it thoroughly and would like to explain why I am rejecting the responseAs I said in my message directly to Safe Auto which was prior to my complaint to the Revdex.com, this is not just about the money but it is also about the way that I was treatedThe issue that bothered me most was the fact that I did not receive anything that stated there was changes to my policyI do understand that there can be changes once the MVR is obtained and I have in the past always received almost immediate notification from any company I used of the changes to my policyI also do not mind that there were changed however I only wanted a noticeAnd by notice I do not mean a cancellation notice with an $charge for the revision of my policyI would have had no problem paying the difference in the price I put down and the price that it was actually going to beSo if my monthly bill was going to be $and I had already paid $158.00, I would have found it fair if I had received a bill for the difference of $Instead I was sent a bill for ANOTHER full month at around $plus the $charge for the revisionWhich means that for my first days I paid a total of $Now I am showing that I am due to pay another month on the 25th of AugustSo essentially I paid for two months’ worth of insurance for one monthAll after I didn’t even get a kind notice stating that there were some changes to the policy As I stated to the CSR at the time I called asking for answers as to why I wasn’t provided an email or letter stating that there were changes The CSR was immediately rude in her tone before I even explained I had an issue to discussEventually I was hung up on by this person and when I called back and again tried to get some answers I was put on hold while I was still talking and eventually she disconnected the line as wellI have screen shots to provide proof I was on hold over min before she hung up on meI work in the customer service industry and I can assure you that I would not have a job if I treated a customer in this mannerWhen I contacted Safe Auto about my concerns, at first I did not even receive an apology for any of this, only a statement of defense To conclude I would like to say that I am very unhappy and at the end of my 6month policy I will be finding a new company to go with and the only reason that I am currently staying with Safe Auto is because I do not want to pay another down payment somewhere elseI have been offered nothing in return for my dissatisfaction and had to ask for an apology for the way I was treatedI would feel it is fair to say from my experience that Safe Auto does not value their customers and is a bait and switch type of company who is only concerned with revenue and not customer satisfactionI have reviewed your company reviews on multiple sites and it appears that the majority of your customers would agree I would like to ask that at the very least that I be refunded the $for the adjustment of the policyThis would be the least that you could do considering the way I was treated and the difficulties that I have faced dealing with your companyIf we can resolve this issue I would be willing to even edit my reviews to reflect that there was a resolution on the multiple sites that I reviewed Safe Auto onI hope to hear from you soon and look forward to working together to resolve the issues I have expressedAs a consumer I feel that I have been wronged in many ways and would hope that your company cares enough about its customers to try to resolve an issue rather than just writing a defensive letter and trying to justify the unethical practices that it has shown meThank you, [redacted] ###-###-####

I am writing in response to your 12/14/letter regarding a complaint that was filed by [redacted] .I have spoken with Ms [redacted] regarding the differences in the estimates and about thesupplement processMs [redacted] now only needs to schedule a repair date and SafeAuto willaddress any supplemental damages directly with a body shop of her choiceMs [redacted] didadvise she mailed the payment of $back to SafeAutoShe did agree for SafeAuto tosend that payment back to her once it is received.Should you have any questions regarding this matter, please contact the undersigned.Sincerely,

I am responding to your letter dated 10121/regarding a complaint filed by [redacted] ***regarding the handling of his claim.Chronology:On 9/1/2015, the claim was reported to SafeAuto by Mr [redacted] s insurance company,Progressive.On 9/2/2015, the file was assigned to adjuster [redacted] A coverage issuewas identified that the policy had started on 8/29/so the date of the loss needed to beconfirmedMr [redacted] spoke with our insured [redacted] and got the facts ofthe accident, confirming that MrT [redacted] rear ended Mr [redacted] s vehicle.On 9/3/2015, special investigator [redacted] reviewed the fileMr [redacted] spokewith Mr [redacted] and confirmed details of the loss and that no police report was madeHealso confirmed that Mr [redacted] was not planning on seeking any medical attention.Inception calls were reviewed and it was noted that everything appeared consistent.On 9/4/2015, Mr [redacted] attempted to call Mr [redacted] to obiain a statement andset up an appraisal but the line rang busy.On 91812015, Mr [redacted] was able to speak with Mr***; he confirmed thefacts of loss and again confirmed Mr [redacted] did not think he would seek treatmentMr[redacted] also noted that he had been in a prior accident with a similar damage area andwould provide pictures to show what damage was relatedIt was also noted that hisreading glasses were damagedAt this time it was determined that there was enoughinformation to clear coverage on the claim.On 112015, appraiser [redacted] wrote an appraisal on the damages to Mr[redacted] s vehicle for $835.33.e On 9/15/2015, Mr [redacted] confirmed liability and issued a check for $835.33.On 913012015, Mr [redacted] asked for a copy of documentation for the replacementof Mr [redacted] s reading glasses as he had requested thisHe was advised we need areceipt and proof of damages.On 101212015, Mr [redacted] again responded to Mr [redacted] via email noting that inregards to any injury he should consult his doctor as well as an injury adjusterIt wasagain asked if Mr [redacted] was planning on seeking any treatment.At this time the file is being transferred to an injury adjuster to review, even though Mr***did not seek any treatment, they will review and provide an appropriate response to Mr***.In regards to his glasses, if he can provide me proof of purchase of replacement reading glasses Iwill gladly reimburse him for such.If I can answer any other questions, please don't hesitate to call or email me.Sincerely,Michael M [redacted]

This letter acknowledges receipt of your correspondence regarding the concerns of [redacted] , ID number [redacted] A policy was started by [redacted] on 09/21/at 10:AM ESTAt that time, Ms [redacted] was quoted a six-month premium and monthly payment based on the information available at the timeAt the time of pre-issue of the policy, the rating factors that determine the premium applicable to Ms [redacted] were not operationalOnce the policy was issued, the factors were back online and the policy was rated with a slight difference in priceThe difference in the rating factors did cause the monthly rate to increase by $ This change has been reviewed by our Quality Control and Product TeamsOnce the reason for the increase was discovered, a supervisor worked towards a solution for Ms [redacted] The difference in the monthly rate currently charged and the rate originally quoted will be waived during the first six months of the policyUpon renewal, Ms [redacted] will be responsible for the rate that applies at that time We do apologize for any confusion and misgivings that this has caused for Ms [redacted] We hope that Ms [redacted] ’s concerns have been addressed and that any further questions she may have be brought to us If you have any questions, please feel free to contact me Sincerely, Karla M [redacted] Customer Contact Center Supervisor Phone: ###-###-####, ext [redacted] Fax: ###-###-#### Email: [email protected]

Dear Ms [redacted] :I am writing in response to the letter dated March 15, regarding a complaint filed [redacted] and [redacted] ***We are sorry to learn that they were not satisfied with the handling of this claim and appreciate the opportunity to address the concerns presented to us Claim chronology: · On February 23, 2018, [redacted] Jrcalled into Safe Auto Insurance company to file a claim with a reported date of loss of 2/23/ The claim was filed and given claim number [redacted] and assigned to adjuster Andrew S***· On February 26, 2018, MrS [redacted] called Mr [redacted] and took a recorded statement regarding this incident and explained the claims processMrS [redacted] also initiated the inspection process for Mr***’ Cadillac Escalade· On February 27, 2018, I received a voicemail from an afterhours call from [redacted] and returned a call to Ms [redacted] to address any concerns regarding the claim and spoke with Ms***· On February 28, 2018, SafeAuto completed the estimate for Mr***’ vehicle damages· On March 1, 2018, MrS [redacted] called Ms [redacted] and left a message regarding the vehicle damages and advised payment was sent for vehicle repairs· On March 14, 2018, SafeAuto received a supplement request from [redacted] Auto Repair regarding additional damages to the ***’ vehicle· On March 15, 2018, I returned a call to Mr [redacted] after receiving an afterhours voicemail regarding his vehicle· On March 16, 2018, I returned a call to Ms [redacted] after receiving an afterhours voicemail from the vehicleAdditionally, SAIC received the completed supplement· On March 19, 2018, MrS [redacted] called and left a voicemail to the body shop requesting Tax ID information to remit payment for the supplement· On March 21, 2018, MrS [redacted] received the Tax ID information from the shop, and MrS [redacted] paid the supplement to the shop Based on the information that SafeAuto has received to date, SafeAuto has addressed all customer concernsShould there be any additional or new information regarding this claim it would be reviewed in a timely manner Sincerely, Brett F [redacted] Safe Auto Insurance Company Phone: ###-###-#### Fax: ###-###-#### Email: Brett.F@safeauto.com

I would like the full refundI cancelled the same day, nowhere in the paperwork or when I signed up disclosed that I would be assessed a cancellation fee, it will be weeks before I receive my money back from this companyI am not satisfied with nothing about this

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted]

I am responding to your letter dated August 30,2015, regarding a complaint filed by Mr[redacted] .Chronology:On August 19,2015, the named insured Mr [redacted] contacted SafeAuto and filed claimnumber [redacted] Mr [redacted] stated he backed from a parking spot and struck afence.On August 21,2015, the adjuster MrL [redacted] obtained Mr [redacted] 's statementMr[redacted] stated he was at his place of employment in the rear parking lot and backed theinsured vehicle into a fenceMr [redacted] identified Mr [redacted] as an insured passengerand confirmed he suffered injuries as a result of the lossMrL [redacted] then contactedMr [redacted] to discuss his injury claimMr [redacted] confirmed he sought treatment at anemergency room and was diagnosed with a mild concussionHe stated he was prescribedmuscle relaxer and pain medicationsMr [redacted] , at this time, was unsure if he wouldseek further medical treatment.On August 28,2015, MrL [redacted] contacted Mr [redacted] Mr [redacted] wanted to proceedwith the injury settlement [redacted] requested that the medical specials be paid directlyto him as he wanted to pay the treatment facilities directlyMrLohrman stated SafeAutowill pay the medical specials directly to the providers, but should Mr [redacted] pay out ofpocket and provide proof of payment, the specials could be issued directly in theclaimant's name[redacted] On August 1,2015, MrL [redacted] contacted Mr [redacted] and advised SafeAuto wouldissue the pain and suffering, as well as the medical specials, directlyAdditionally, Mr.Lohrman informed Mr [redacted] that a full release would be drafted for the medicalspecials and pain and sufferingMr [redacted] understood that this release would need to besigned and notarized and returned to SafeAuto prior to paymentMrL [redacted] thenoffered Mr [redacted] $plus medical specialsMr [redacted] agreed to this settlementMr[redacted] signed and returned the full release on this date and MrL [redacted] processed theinjury settlement payment for $4,(including the medical specials and pain andsuffering portion of $250).At this time, Mr [redacted] 's injury settlement has been resolved and the injury payment issued.If I can answer any other questions, please don't hesitate to call or email meSincerely,Zachary L [redacted] ###-###-#### [redacted]