Masonry Medic

Consumer contacted Revdex.com indicating matter has been resolved

I am responding to the complaint filed by *** *** in regards to a premium change and cancellation On March 30, 2017, *** *** started a policy with our company online through our websiteAt the time of the quote, Ms*** was quoted with one minor moving violation
The six-month premium was quoted at $ Ms*** made a payment of $to start the policyThis included a $non-refundable application feeThis is disclosed under applicable fees on our website on the payment screen as well as on the policy application Ms*** called our office to cancel, she was advised we required the request in writingShe emailed us a request to cancel the policyThe policy was cancelled on March 30, at 11:PM. A refund of $was mailed today, April 3, 2017. Check number *** In further review, the rates would’ve increased as an accident was not disclosed at the time of the quote and was later discovered on the Comprehensive Loss Underwriting Exchange (CLUE) reportThis was discovered after Ms*** requested to cancel her policy. If I can answer any other questions, please don’t hesitate to call or email me Sincerely, Casey M*** ***

***This letter acknowledges receipt of your correspondence regarding the concerns of *** ***,ID number ***Mrs*** *** started a policy with Safe Auto on the website on 04/02/for ChryslerPacifica TouringShe and her spouse, ***, were listed as driversOn
04/13/2018, Mrs***advised Safe Auto that she had not taken possession of the vehicle and asked what needed to bedone for her to receive a full refundMrs*** was advised to have the dealership that she haddone business with to send a letter confirming that the vehicle in question was not taken intopossession by herThe letter of non-possession was processed on 04/14/Since theinformation was received on the weekend and the Underwriting department is not in at that time,there was a delay in the processing of the cancellation.The policy was cancelled on 04/19/back to the inception date of 04/02/When the refundwas attempted by the Accounting department, an error was incurredThe Accounting departmentwas not able to process the refund back onto the debit/credit card used for the down paymentTherefund is being returned to Mrs*** by checkThe refund check was mailed on 04/26/tothe address on file.We do apologize for the delay in the refund processThe involvement of multiple departments didtake some time.We hope that Mrs*** is satisfied with the resolution and encourage her to contact us for anyquestions or insurance needs in the future.If you have any questions, please feel free to contact me.Sincerely,Customer Contact Center Manager

I am responding to your letter regarding a complaint filed by *** *** in regards to a premium increase. Ms*** started a policy with our company on 08/04/At that time, she was quoted a six month premium of $This quote was based on having no violations or accidents, along
with rejecting uninsured motorist bodily injury (UMBI) and underinsured motorist bodily injury (UIMBI). On 08/05/2016, we received a Comprehensive Loss Underwriting Exchange (CLUE report), which revealed an at fault accident on 11/22/This changed the six month premium to $1079. In order to reject the uninsured motorist bodily injury and underinsured motorist bodily injury, we require a signature on the forms and they must be returned within daysWe did not receive the signed forms and therefore the coverages were restored back to inceptionThe six month premium then changed to $1161. We billed Ms*** on 08/08/in the amount of $This was for a month of coverage along with the difference for the accident and the UMBI/UIMBI coverageNo payment was received and a cancellation notice was sent on 08/16/The policy cancelled for non-payment on 09/01/This left a remaining balance owed for $73.69. If I can answer any other questions, please don’t hesitate to call or email me

This letter acknowledges receipt of your correspondence regarding the concerns of *** ***, ID number ***. A policy was started on our website by *** *** on 10/28/at 10:AM ESTMs*** called SafeAuto on 10/30/at 2:PM EST to cancel her policyThe refund
was not a full reimbursement because there was a charge for two days of coverage, a cancellation fee was applied for canceling the policy before the end of the policy period, and a nonrefundable application fee was assessedThe application fee and the previous balance information was available to Ms*** when she started her policy onlineThe policy was cancelled as Ms*** requested at 2:PM EST. Ms*** called back on 10/30/at 4:PM EST to request to reinstate the policy that she had previously cancelledShe was advised that we were unable to reinstate the policy and that she would need to start a new policy. Unfortunately, we are not able to fulfill Ms***’ request for a credit for the new application fee that was assessed to herWhen she called to reinstate the policy, she was advised that a new policy would be required and this included an application feeAs a good faith gesture, we will credit the cancellation fee back to Ms*** though SafeAuto was not at fault for the cancellation of the original policyMs*** chose to cancel the policy and her request was fulfilledI am working with Ms*** to obtain information that would qualify her for a discount that would lower her monthly premiumI have not received the information necessary to add the discount onto her policy at this time but will be happy to make the adjustment if Ms*** sends me the information requested. If you have any questions, please feel free to contact me. Sincerely, Carol M*** Contact Center Manager Safe Auto Insurance Company Easton Oval Columbus, Ohio 43219 Phone: ###-###-#### Email: Carol.M***@safeauto.com

I am following up with a response to your letter dated 09/27/regarding a complaint filed by*** ***.Chronology:On 08/27/16, the claim was reported by *** *** that the additional driver in theinsured vehicle rear ended the claimant at a traffic lightThe claim was assigned
toBrendon H***On 08/30/2016, the adjuster MrH*** attempted to reach the additional driver for astatement and left a voicemail on two separate numbers for a return callA contact letterwas also mailed and emailed to the additional driver.On 08/30/2016, the adjuster MrH*** attempted to reach Ms*** for a statementand received a message stating the call could not be completed.On 112016, the adjuster MrH*** attempted to reach the additional driver for astatement and left a voicemail on two separate numbers for a return call.On 112016, MrH*** attempted to reach Ms*** and the number wasdisconnected.On 09/01/2016, the adjuster MrH*** attempted to reach the additional driver for astatement and left a voicemail on two separate numbers for a return callA contact letterwas also mailed and emailed to the additional driver. On 09/01/2016, MrH*** attempted to reach Ms*** twice and the number wasdisconnected both timesA contact letter was mailed to Ms***.On 09/02/2016, Ms*** called claims customer service and updated the phone numberand provided an email address.On 09/02/2016, the adjuster MrH*** called the additional driver for a statement andleft a voicemail on two separate numbers for a return call.On 09/02/2016, MrH*** contacted Ms*** and obtained a statementAninspection of the vehicle was not set up at this time because Ms*** was out of townand would review shops when she returned home.On 09/06/2016, the adjuster MrH*** called the additional driver for a statement andleft a voicemail on two separate numbers for a return callA contact letter was alsomailed and emailed to the additional driver.On 09/15/2016, the adjuster MrH*** called the additional driver for a statement andleft a voicemail on two separate numbers for a return callA contact letter was alsomailed and emailed to the additional driver.On 5/16, MrH*** received an email from Ms*** with her shop choiceAninspection was set up with the shop at this time.On 09/16/2016, the adjuster MrH*** called the additional driver for a statement andleft a voicemail on two separate numbers for a return callA contact letter was alsomailed and emailed to the additional driver.On 09/20/2016, the adjuster MrH*** called the additional driver for a statement andleft a voicemail on two separate numbers for a return callA contact letter was alsomailed and emailed to the additional driver.On 09/28/2016, the adjuster MrH*** attempted to reach the additional driver for astatement and left a voicemail on two separate numbers for a return callA contact letterwas also mailed and emailed to the additional driverA skip trace was also run for allavailable numbersThose numbers were tried and no contact was made with theadditional driver.On 09/28/2016, MrH*** called Ms*** to provide an update on the claim to herAvoice mail was left for Ms***MrH*** advised that we have yet to reach ourinsured for a statement and liability is still pendingHe advised we are unable toauthorize repairs until liability has been established.Liability is still currently pendingWe are unable to move forward without the additionaldriver's statementThere was no police report to establish liability and Ms*** reported theclaim, so we are unable to review that to establish liability.If I can answer any other questions, please don't hesitate to call or email me.Sincerely,Justin F*Fast Track Claims Supervisor

This letter acknowledges receipt of your correspondence regarding the concerns of T*** ***s, ID number ***.MrH*** started a policy on the Safe Auto website for a Honda VFC on 05/01/He opted for an SR-certified filing at that timeUnfortunately, Safe Auto does not offer coverage for motorcyclesThe Safe Auto Underwriting department reviewed the policy on 05/09/and confirmed that an ineligible vehicle was listed on the policyA notice of cancellation was sent to MrH*** to advise him the policy would cancel effective 5/21/2018.We do apologize for the inconvenience to MrH*** for the need to find another insurance carrier since Safe Auto does not provide the type of coverage that he desiresWe have provided the SR-filing for him during this time and advised the state that he has been coveredWe cannot provide a full refund as requested in the event an accident had occurred while the policy is active Safe Auto would be obligated to uphold coverageHopefully the future-dated cancellation date gives MrH*** time to obtain coverage elsewhere.If you have any questions, please feel free to contact me.Sincerely,Carol M***Contact Center ManagerSafe Auto Insurance Company

I am responding to Mr***’s response to your communication This claim has not been settled because we still need a statement from our named insured, *** ***, to verify this loss. No police report was filed at the scene of the accident, therefore we need a statement from Ms*** to verify the loss occurred and to determine liability. To date our insured emailed the handling representative one time but there was no information about this loss provided. We are still attempting follow up calls and letters to our insured in hopes of resolving this claim. Unfortunately, the photos submitted do not help in proving the loss as they are just pictures of damaged vehicle with no identifying information on the vehicle (ieTag number, VIN number, etc.) There is no law that states Ms*** has to respond in a claims situation. Her policy requires she cooperate in the insurance investigation however; if she does not our only recourse is to deny the loss due to her non-cooperation If I can answer any other questions, please don’t hesitate to call or email me Sincerely, Melanie S*** Claims Supervisor

We have received the rejection response from Mr***In response to his concerns, SafeAuto feels the filewas handled accordingly and the time lines are correct in our claim file.The property damage for Mr*** was resolved timely and he requested the original claim payment bereissued in his name onlyWe received his registration and processed a new check to resolve the propertydamage on 08/20/2015.Mr*** alleges no phone calls were returned during his claim processWe have confirmed that during theduration of time he was represented by an attorney we did not reach out to him directly as instructed by theletter of representation.Currently, the injury claims for Mrand Mrs*** are the only pending items on this file, and offers have beenmade to settle the injury claims.If there are any additional concerns, please feel free to contact me directly.Thank you,Stephanie M*** ***###-###-####

I am writing in response to the letter dated April 5, regarding a complaint that *** *** filedWe are sorry to learn that he was not satisfied with the handling of this claim and appreciate the opportunity to address his concerns.Claim chronology:• The accident was reported to happen on
November 28, and was reported to SafeAuto as an at fault loss on December 15, The loss report stated that *** *** was in the insured vehicle the Chevrolet Malibu and rear ended the Toyota Corolla driven by *** ***The claim adjuster Mrs*** *** was assigned to investigate the claim on December 15, 2017.• On December 15, 2017, Mrs*** spoke to our driver *** *** and took a recorded statement in which he confirmed that he was driving the Chevrolet Malibu during the accident and was disputing the liability of the accident.• On December 19, 2017, Mrs*** spoke to *** *** and took a recorded statement in which she confirmed that he was the driver of the Toyota Corolla and damage to the rear bumper from the accidentMrs*** advised that liability was still under investigation*** advised he already had an estimate and photos of the Toyota CorollaMrs*** requested he send in the photos and estimate by email and *** advised he will consider what he wants to do.• On January 25, 2018, Mrs*** spoke to the attorney for *** *** and advised that once the photos and estimate are received for the Toyota Corolla that we would review them and write our own estimate.• On January 29, the photos and estimate from the body shop in the amount of$were received and an estimate was completed on January 31,in the amountof $539.79.• On February 1, 2018, Mrs*** resolved liability and accepted to pay for 100% of thedamages to *** ***’s Toyota Corolla.• On February 2, 2018, Mrs*** reached out to *** ***’s attorney for directions onhow to pay the $for the damages to the vehicle.• On March 9, 2018, Mrs*** followed up with the attorney and left a voicemail messageon how to handle the payment for the damages to the vehicle.• On March 16, 2018, Mr*** *** spoke to the attorney for *** *** and the attorneyrequested a $check be sent directly to *** ***.• On March 22, 2018, Mrs*** spoke to the attorney for *** *** and advised him thatour estimate for the damages is for $Mrs*** advised of the supplementprocess if any additional damages are found after the tear down of the ToyotaCorolla.• On March 26, 2018, Mrs*** spoke to *** *** who was upset in the reduction ofthe amount of the estimateMrs*** explained that we are entitled to write our ownestimate and if any additional damages are found when *** takes the vehicle in for therepairs than a supplement can be written.• On March 30, 2018, *** *** *** spoke to *** *** who was upset and said hewas going to file a complaint with the Revdex.com because he felt his damages were not beingpaid for on his vehicle*** *** explained to him that once his vehicle is in the bodyshop if any additional damages are found then a supplement can be written and rentalvehicle would be provided while his vehicle is being repaired*** advised he didn’twant to have his vehicle repaired and shouldn’t be forced to have it repairedMrs.*** advised him that he is not required to repair his vehicle*** disagreed andadvised that he would be contacting the Revdex.com.We regret the initial dissatisfaction with this claim and apologize for any delays throughout the processAt this time, Safe Auto Insurance Company determined that the estimate of the damages to the Toyota Corolla is $as determined by our appraiserA copy of the estimate is attached to this response*** *** has the option of taking his vehicle in for repairs or keeping that paymentIf during the repair process any additional damages are found that are related to this motor vehicle accident then ***’s body shop of his choice can request to have the additional damages included as part of the supplement processIn addition, Safe Auto Insurance Company will provide *** *** with a rental vehicle while his car is in for repairs at the body shopAt this time, Safe Auto Insurance Company has made payment for the damages to *** ***’s vehicle and attempted to resolve his claimIf I can answer any other questions, please don’t hesitate to call or email me.Sincerely,Sean D***Safe Auto Insurance Company

This letter acknowledges receipt of your correspondence regarding the concerns of *** ***, IDnumber ***.Mr*** stated that he had experienced issues with his payments not being automatically withdrawnfrom his account and this resulting in additional fees owedUpon review of Mr
***’s policy, he neverenrolled into the automatic payment programWithout that enrollment, payments would not be withdrawnautomaticallyOn multiple occasions, Mr***’s policy had canceled for non-payment by the cancellationdate and was reinstatedWhen a certified policy, that includes an SR-filing such as Mr***’s policy,is canceled and reinstated there are fees involvedThese fees are advised on the application that was sentto Mr*** after the policy was bound on 11/14/2016.Mr*** referred to a cancellation fee that he was assessed at the end of his policy but there is not sucha fee on his accountThere is a fee for a Non-Sufficient Funds payment that was returned on his policy.The balance currently owed to SafeAuto is the result of a payment that was not honored by his bankinginstitution due to insufficient funds while coverage was providedMr*** did call on 11/21/toinquire about the amount due but did not request to have his policy canceledHe was advised of the reasonfor the higher amount due at that timeI will reach out to Mr*** to advise that if he can provide proof ofhis coverage with the other carrier that included the SR-state filing, credit may be applied for duplicatedays of coverageThis would reduce the amount of the balance owed to SafeAuto.If you have any questions, please feel free to contact me.Sincerely

Dear *** ***This letter acknowledges receipt of your correspondence dated 7/1012015, regarding theconcerns of *** ***.On March 24,2015, a representative from *** *** *** reported anaccident occurred with an unlisted driver and a vehicle listed on *** ***' SafeAutopolicy and
their insured, *** ***.On March 25,we spoke with *** ***, who gave a statement as to what happenedin the accidentDuring the same conversation, the claims adjuster suggested *** ***continue to work with his insurance carrier, ***; coverage was not in order on theSafeAuto policy and the phone numbers listed were not working.We continued to try all phone numbers, mailed letters to all known addresses and multiple emails to try to reach *** *** and the unlisted driver, *** ***OnMay 26, 2015, the claims adjuster left a message for the *** adjuster that we wouldafford coverage and to please send their subrogation paperwork for the repairs completedon *** ***'s vehicle.On June 29, the SafeAuto adjuster received a voice mail from *** ***, stating hisbumper still had a dent in it and would iike SafeAuto to pay for the repairThe adjusterworked with *** ***, who selected *** *** in *** *** for the estimate,photos and repair of the damage.On July 13, 2015, *** *** uploaded their estimate into the estimating repairsoftware programOn July 14, 2015; the claims adjuster issued payment in the amount of$and spoke with *** *** about a rental vehicle.In conclusion, Safe Auto ackuowledges we did not meet the expectations of *** ***,while we conducted a lengthy coverage investigation.If you need any additional information, feel free to contact me.Sincerely,*** *** ***Safe Auto Insurance Company###-###-####***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com: my license was suspended and I recently got it reinstated
I reviewed the response made by the business in reference to complaint ID 11945658, and find the resolution is satisfactory to me
Regards,
*** ***

Regards,
Angela ThomasThe policy says I can have a rental for up to thirty days!I do not understand why it took Safe Auto SOOOOO long to give me a vehicle and then only two days!

This letter will acknowledge your July 29,correspondence concerning *** ***s.Mr***'s request is that SafeAuto pays the estimate of repairs that he sent to us as soonas possible.Since Mr*** filed his complaint SafeAuto has expedited the review with the vendorthat we sublet out to
handle this type of estimate and called Mr***s to explain apayment would be issued.Below is a brief chronology of events related to the handling of this loss:7/6/15: Claim was reported to Safe Auto insurance Company.7/7/15: Claims Adjuster Seneca F** called Ms*** to discuss the facts of lossand claim in detail.MsF** called the driver not listed on Ms***'s policy to discuss thefacts of the loss, potential additional coverage issues, etc.MsF** talked with Mr***s to discuss the incidentMsF** adviseddue to the nature of the claim, potential limits issues and that SafeAuto has to outsource this type of repair estimate work that the claim may behandled in a timelier fashion through his home owner's policy.7/8/15: Mr***s called MsF** for a status as to the ongoing coverageinvestigation.7/15/15: SafeAuto received photos of Mr***'s damaged residence.7/23/15: Mr***s called MsF** for an update.Manager Bill Carpenter talked to Mr***s and provided the currentstatus of the claim.7/30/15: ACE, the specialist SafeAuto uses to estimate and review this type claimsent a completed review of the estimate provided.MsF** called Mr***s to advise the review was completed and apayment for $18,would be issued.Should you have any further questions or concerns regarding the handling of this fileplease feel free to contact me.Sincerely,Mark H*** *** ***Phone: ###-###-####Email: ***

This letter will acknowledge your October 6, correspondence concerning *** ***Mr*** maintains that SafeAuto only paid the daily rental car rate and not for the collision coverage for the rental carHe is requesting SafeAuto pay the collision coverage that he had to pay out of
pocket.It is SafeAuto’s position that a rental car replacement was properly supplied to Mr*** and that it is his duty to make sure it is properly insuredEnclosed you will find a chronology of the claim:8/27/15 Claim was reported to SafeAutoSafeAuto sent a referral to *** *** *** to assist in the claims handling since SafeAuto doesn’t do business in New Hampshire where Mr*** resides.8/28/15 SafeAuto claim representative Christina V*** discussed the claim with Mr*** who advised he needed a rental car since his car trunk wouldn’t shutHe was advised that once liability was in order SafeAuto would address the rental.9/11/15 SafeAuto (***) accepted liability and took over direct billing of the rental car.9/18/SafeAuto extended the rental as the shop still had not completed the estimate.9/22/15 After obtaining the estimate it was determined the vehicle was a total loss.9/23/SafeAuto made the total loss offer to Mr***.Mr*** was attempting to find a shop to repair his vehicle properly for less than the actual cash value of his vehicle because he didn’t want it totaled.10/5/SafeAuto sent a letter to Mr*** since they had not heard how he wanted to proceed.Should you have any further questions or concerns regarding the handling of this file please feel free to contact me.Sincerely,Mark H*** ***

I am responding to your letter dated 2/1/regarding a complaint filed by *** *** regarding delays in handling/payment of the above referenced claim This claim has not been settled because we still need a statement from our named insured, *** ***, to verify this loss. No
police report was filed at the scene of the accident, therefore we need a statement from Ms*** to verify the loss occurred and to determine liability. To date our insured emailed the handling representative one time but there was no information about this loss provided. We are still attempting follow up calls and letters to our insured in hopes of resolving this claim. If I can answer any other questions, please don’t hesitate to call or email me Sincerely, Melanie S*** Claims Supervisor

Regards,I do not accept this response first of all why is there a application fee taken out of my down payment for insuranceThere is nothing to explain an application fee or I would have never chosen safe autoI cancelled my policy on the 14th of February it is not my fault they did not cancel the policy and they dropped the ball and made a mistake and did not cancelI called back and spoke to a customer service rep on February 27th and told her if I was not cancelled I would like to file a claim and she said I don't know who you spoke to but you have been cancelled since the 14thAll of these statements I'm sure are recorded and and anyone can obtain themI understand if there is a fee of dollars for cancellation but nowhere on the website or any customer service rep explained how there is a application fee so I would like my dollars back
*** ***

We are responding to your letter regarding a complaint filed by *** *** in regards to a policy cancellation and refund.? Ms*** started a policy with Safe Auto Insurance Company on 04/29/at 2:PM through our websiteShe was quoted with no accidents or violations? MsWickam
made a payment of $to start the policyThis included a $non-refundable application feeThis is disclosed under applicable fees on our website on the payment screen as well as on the policy application? On 04/29/at 3:PM, Ms*** called to request a declarations page to be sent to herThe representative advised that we were unable to send a declarations page at that time and offered to verify coverage over the phoneThe sales person at the dealership took over the phone and the representative offered to send a certificate of insuranceThe call was disconnected while the representative was going to get assistance? The Motor Vehicle Report (MVR) and the Comprehensive Loss Underwriting Exchange (CLUE) report were received on 05/01/The CLUE report revealed an accident on 07/06/This caused the rates to increase by $a month? On 05/01/2017, We received a request from Ms*** to cancel her policyThe representative advised that cancelling would result in a refund of $A refund check (A/R check #***) was mailed on 05/02/for $As a courtesy, we will refund the cancellation fee of $This is in addition to the $refund that has already been mailed. If I can answer any other questions, please don’t hesitate to call or email me Sincerely, Casey M***Contact Center Manager

I am responding to your letter dated 10/03/regarding a complaint filed by ***Ms*** is not satisfied with the offer of $to resolve her claim.As the policy in question is a Pennsylvania policy purchased with the minimum limits of liabilityallowable by the State of
Pennsylvania ($5,liability coverage for property damages) andthe total damages caused exceed this limit, a pro-rated portion of damages has been offered toeach party involvedThe value of Ms***'s property damage was determined to be$2,The other two parties involved sustained damaged of $and $16,withthe total damages for this claim equaling $8,840.00.The settlement amount for each party has been pro-rated due to the damages exceeding the$5,policy limitThe payment amounts have been calculated for each party to be $70.65for *** ***, $for *** ***, and $4,for *** *** ***
*** ** *** ***
While SafeAuto understands that the damages caused to Ms***'s vehicle exceeds the proratedoffer, unfortunately the limits of liability purchased on this Pennsylvania policy do notallow for the full recovery of any third party involved in this loss for damages to property.If I can answer any other questions, please don't hesitate to call or email me.Sincerely,Christopher H***