Masonry Medic

I am responding to your letter dated 4/28/r***rding a complaint filed by *** ***. Mr*** complained that there were delays in getting his vehicle repairedMr*** is looking for SafeAuto to issue payment for his vehicle’s repair Chronology: On 10/17/2016,
*** *** reported that his vehicle was struck by SafeAuto insured *** ***The claim was filed and assigned to adjuster Nick S*** On 10/17/2016, MrS*** attempted to reach Mr*** by phone, he was unable to leave a voicemail and he sent a contact letterThat same day, MrS*** attempted to reach Mr*** by phone, he left a message for a return callAt this time, MrS*** was not aware that Mr***’s vehicle was involved in this collisionThat same day, MrS*** ordered a copy of the police report from LexisNexisOn 10/18/2016, MrS*** attempted to reach Mr*** by phone, he was unable to leave a voicemail and he sent a contact emailThat same day, MrS*** spoke to Mr*** about the facts of the lossMr*** stated the Mr*** struck his vehicle and a tree on his property, and then left the sceneOn 10/19/2016, MrS*** attempted to reach Mr*** by phone, he was unable to leave a voicemailOn 10/26/2016, MrS*** attempted to reach Mr*** by phone, he was unable to leave a voicemailHe mailed a contact letter and send a contact emailHe requested a Skiptrace to be completed for any additional phone numbers or addresses for Mr***On 11/2/2016, MrS*** attempted to reach Mr***’s at the newly acquired phone numbers provided from the SkiptraceHe also sent a contact letter and an emailOn 11/7/2016, MrS*** received a copy of the police reportThe police report confirmed the facts of loss, Mr*** struck Mr***’s vehicle and Mr***’s vehicleAt that time, MrS*** became aware of the damage to Mr***’s vehicleThat same day, MrS*** accepted liability for the damage to Mr***’s vehicle and Mr***’s vehicleMrS*** did not have a phone number for Mr***, a contact letter was mailed to him at the address listed on the police reportOn 11/14/2016, MrS*** did not have a phone number for Mr***, a contact letter was mailed to him.On 12/29/2016, a phone number and email address was provided to customer service for Mr***On 1/4/2017, MrS*** spoke to Mr*** on the phone, he explained liability was accepted and he offered to setup the Onsource App for photos to be taken of his vehicle, and then an estimate could be written for his vehicle’s damageOn 1/9/2017, MrS*** received an update from Onsource, they advised Mr*** had not completed taking the photos and Onsource attempted to reach him multiple times by text and phone, with no responseOn 1/12/2017, MrS*** attempted to reach Mr*** by phone, he left a message requesting he complete taking photos using the Onsource AppHe requested Mr*** call back if he had issues using the appOn 1/18/2017, Mr*** had not taken the photos of his vehicle using the Onsource App, MrS*** sent a letter to him advising the claim would be closed if no response was received within days of the letter. On 4/11/2017, MrS*** returned a phone call to Mr***, he left a message for a return call.On 4/28/2017, MrS*** attempted to reach Mr*** by phone, he left a message for a return call.On 5/1/2017, MrS*** received an email from Mr*** explaining he was having issues with the claim number and using the Onsource AppThat same day, MrS*** emailed Mr***, he explained that he would send an Onsource representative to take photos of his vehicle to avoid further issues with the appThat same day, Onsource inspected Mr***’s vehicle and photos were taken.On 5/2/2017, an estimate was written for the damage to Mr***’s vehicle for $A copy of the estimate was emailed to Mr*** Payment has been issued to Mr***’s for $for the damage to his vehicleIf there are any supplements for Mr***’s vehicle, they will be handled promptlyPlease see attached copy of the estimate If I can answer any other questions, please don’t hesitate to call or email me. Sincerely, Stephanie V*** Claims Supervisor Phone: ###-###-#### Fax: ###-###-#### Email: stephanie.v***@safeauto.com Enclosures (1)

I am responding to your letter dated 1/17/regarding a complaint filed by *** *** inwhich he expresses frustration that his total loss claim has not been settled.Mr***'s total loss adjuster is currently on an unexpected medical leaveI asked ateammate, Brandi R***, to assist Mr
*** with the settlement of his claimMsR***was able to speak with Mr*** on 1/8/and obtain the necessary paperwork the samedayAccordingly, MsR*** issued Mr*** total loss settlement check ($7,134) to Mr.***'s lienholder on 1/8/16.I apologize for any inconvenience this may have caused Mr***If'I can answer any otherquestions, please don't hesitate to call or email me.Sincerely,Matthew D***

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards, *** ***

I am responding to your letter dated 02/08/regarding a complaint filed by *** requesting a return call regarding the claim.Chronology:On 02/01/2016, the claim was filed and assigned to adjuster Patrick B***.On 02/01/2016, MrB*** contacted *** ***, obtained a
statement andrequested for the piand appraisal of Mr***'s vehicleMrB*** also spokewith the owner of the third party property damaged in this loss and requested an estimateof the damages.On 02/04/2016, Mr*** received an estimate for the damages caused to the thirdParty Property.On 02/05/2016, Mr*** received a copy of the police report and reviewed itconfirming liability and coverage for the loss.On 02/09/2016, Christopher H*** spoke with *** *** regarding the loss andprovided the appropriate policy number and claim number associated with the lossMs.*** was advised of the claim status and was provided with the information to reachthe adjuster handling the claim.If I can answer any other questions, please don't hesitate to call or email me.Sincerely,

In regard's to amount of money put down and accepted by Safe Auto for Motorcycle Ins I am going to my bank to get exactfigure.It maybe as high as $which I will seek refund if they refuse to honor agreement made by their rep, on the groundsof fraud in civil court!I do not like to be conned by
any sales rep!

I am responding to your letter dated 5/31/r***rding a complaint filed by *** ***. Ms*** complained that she is not being compensated for her loss or her injuriesMs*** is looking for SafeAuto to issue payment for the damage to her vehicle, a rental vehicle and any other
coverage available on her policy Chronology: On 5/4/SafeAuto insured *** *** reported that her vehicle was struck, and the other driver fled the sceneThe claim was filed and assigned to adjuster Nick S*** On 5/4/2017, Mr*** spoke to Ms*** r***rding the facts of the accidentHe had the Onsource application sent to Ms*** so that she could take photos of her vehicle’s damage and an estimate could be written, as Ms*** did not have a repair shop picked out for her vehicle’s repairsHe had advised there was a coverage issue on the claim, as the policy had been incepted within a few days of the loss occurring, so the date of the loss needed to be confirmedThat same day, Mr*** requested a copy of the police report through LexisNexisOn 5/16/2017, Mr*** spoke to Ms***, she was having issues using the Onsource applicationMr*** setup an assignment for an Onsource representative to go to Ms***’ home to take photos of her vehicle, so that an estimate could be writtenMr*** requested towing information to confirm the date of loss, as Ms*** said her vehicle was towed to a friend’s home from the loss scene on the date of lossMs*** requested a rental vehicle, Mr*** explained a rental could not be provided by SafeAuto until the coverage issue was resolved and the date of loss confirmedOn 5/17/2017, Mr*** attempted to reach the *** Police department by phoneHe was unable to reach anyone after attempts, and he was unable to leave a voicemailThat same day, the estimate for Ms***’ vehicle was completeIt was determined her vehicle was a total lossOn 5/18/2017, Mr*** reached the *** Police department by phoneThe records office confirmed the date and time of the lossThat same day, the coverage issue was resolved and the file was assigned SafeAuto adjuster Kimberly N*** for handling of the total loss vehicleThat same day, Mr*** attempted to reach Ms*** by phone, he left a voicemail explaining the file was being assigned to a new adjuster. On 5/19/2017, MsN*** spoke to Ms***, she explained the total loss values and offer and sent her the paperwork for completionShe explained when Ms*** was ready, the vehicle would be picked up and moved to the Copart facilityOn 5/22/2017, Mr*** received a voicemail from Ms*** r***rding the total loss offer, Mr*** sent this information to MsN***, as she was handling the total loss portion of the claim.On 5/31/2017, MsN*** attempted to reach Ms*** by phone and email, she left a voicemail requesting total loss paperwork, requested a time frame to have Ms***’ vehicle picked up and she requested Ms***’ lienholder informationOn 6/1/2017, MsN*** setup a rental reservation for Ms*** through Enterprise Rental Company for days, she attempted to reach Ms*** by phone to advise, she left a voicemail with the rental informationOn 6/2/2017, MsN*** returned a call to Ms***. She attempted to explain what required documents were needed to be completed in order for payment to be issued for her vehicle, she also explained the reasoning for the days of rental being providedMs*** became upset and disconnected the callMsN*** attempted to contact Ms*** back to explain further, she left a voicemail explaining the next steps in the claim process and requested Ms*** return her call The rental will be provided for days, as the policy states rental charges can be reimbursed until hours after a total loss offer is made, and the total loss offer was made on 5/19/To date, Ms*** has not submitted any of the required total loss documents for payment to be issued for her vehicleMs*** is unable to be compensated for her injuries as she did not purchase excess medical coverage or uninsured motorist bodily injury coverage on her policyAlthough Ms*** is not at fault for the loss, the deductible would be taken out of the total loss settlement of her vehicle as this is a collision claim and she has selected a $deductible on her policy If I can answer any other questions, please don’t hesitate to call or email me. Sincerely, Stephanie V*** Claims Supervisor Phone: ###-###-#### Fax: ###-###-#### Email: ***

We are responding to your letter regarding a complaint filed by *** *** regarding security of her insurance policy.We have a release of information procedure in place when a customer calls into our office to discuss or make changes to a policyWe verify the following pieces of information: -
Name - Address - Last four of the Social Security Number If the customer can verify all three pieces of information, they are permitted to make changes on the policyOn 03/22/2017, an individual called in and stated they were Ms*** and added a vehicle and driver to her insurance policyThe individual verified all three pertinent pieces of informationMs*** called in on 04/11/and spoke with a manager in regards to the changes, stating they were not authorized by herWe have removed the driver and vehicle from the policy as of the date and time they were added, resulting in no additional premium owedTherefore, we will not be able to honor her request for compensationA password has also been applied to the account and must be verified to prevent others from making changesWe regret this unfortunate situation and taken necessary steps to prevent this from happening again in the futureWe highly suggest that Ms*** notifies her local authorities if her identity has been compromisedIf I can answer any other questions, please don’t hesitate to call or email meSincerely, Casey M***

This letter acknowledges receipt of your correspondence regarding the concerns of *** ***, ID number ***. Ms*** stated that she made an electronic payment on 12/29/for her payment that was due for SafeAuto by 01/06/The payment was received on 01/10/and
posted effective 01/06/2018. The policy for Ms*** is currently activeThe policy was reinstated as if there had not been a lapse in coverageThere were no reinstatement fees assessed to the policyUnfortunately, an additional credit is not availableSafeAuto did post the payment information and update the policy as soon as it was availableWe do regret that Ms*** was upset with how the process works with the Bill Pay option thru the bankWe would encourage her to use another method if she is not comfortable with the timeframe that applies when a manual check is batched out and must be received to be applied. If you have any questions, please feel free to contact me. Sincerely, Carol Moody Contact Center Manager Safe Auto Insurance Company Easton Oval Columbus, Ohio 43219 Phone: ###-###-#### Email: ***@safeauto.com

This letter acknowledges receipt of your correspondence regarding the concerns of *** ***, ID number ***.Ms*** started her policy on the Safe Auto website on 01/05/at 02:AM ESTThe policy included an SR-state filingThe filing was submitted to the state of Ohio on
behalf of Ms***A notice of premium due was sent to Ms*** on 01/12/and advised that the bill was due on 01/23/The bill was not paid at that time so a Notice of Cancellation for non-payment of premium was generated with a cancellation effective date of 02/05/2018.Safe Auto did receive a check payment from Ms*** on 02/01/The payment was posted effective 01/24/Since the payment was posted effective before the advised cancellation date, the policy remained active with no lapse in coverageThe state was notified per electronically filing thru the BMV website that the SR-was in-effect.Ms*** requested to cancel the policy and was advised at that time that a cancellation request on a certified, SR-22, policy would be effective twelve (12) days in the futureThe reason for the future-dated cancellation is to allow proper notice to be given to the state that the SR-would no longer be effectiveMs*** advised that she has purchased coverage with another carrier that includes an SR-filingWe requested documentation to verify the SR-in order to forego the future-dated cancellation but Ms*** refused to complyIf she would like to submit the information requested, we would be happy to cancel the Safe Auto policy effective the time other coverage was initiated.If you have any questions, please feel free to contact me.Sincerely,Carol M***Contact Center ManagerSafe Auto Insurance CompanyEaston OvalColumbus, Ohio 43219Phone: ###-###-####Email: Carol.M***@safeauto.com

I am responding to your letter dated 06/30/regarding a complaint filed by Ms*** ***Chronology: On 06/02/2016, the claim was reported by Ms*** *** that our insured was turning right and was struck by an unknown claimant who kept goingThe claim was assigned to adjuster
MsKathy K*** for handlingOn 06/03/2016, MsK*** attempted to contact Ms*** for a statement and Ms*** said she had phone problems and would call backOn 06/06/2016, MsK*** called Ms*** and left a message for a return callOn 06/07/2016, MsK*** called Ms*** and left a message for a return callOn 06/08/2016, MsK*** called Ms*** and left a message for a return callOn 06/09/2016, MsK*** called Ms*** and left a message for a return callOn 06/10/2016, MsK*** received a voice mail from Ms*** asking for a return call after 12:pmMsK*** called Ms*** at 1:34pm and attempted to leave message but the voice mail was fullOn 06/13/2016, MsK*** spoke to Ms***, obtained a statement and set up an inspection of the vehicleMs*** advised she has a rental from the date of lossMsK*** advised that a rental could be set up that dayMs*** stated she would call backOn 06/15/2016, the estimate was completed and a payment was issued for the damagesOn 07/01/2016, I issued payment fo r$to Ms*** for out of pocket rental expenseI attempted to call Ms*** regarding the payment and left a message for a return call if she had any questionsIf I can answer any other questions, please don’t hesitate to call or email meSincerely, Justin F*

This loss occurred on 07/03/2015, wherein our insured, *** ***, merged into Mr***'s vehicle,causing damages to his Dodge Ram truckThe claim was reported to SafeAuto by Mr***'s insurancecarrier (*** ***) and we received the new claim in our office on 07/06/2015.Our adjuster,
Edwina D***, was able to secure a recorded statement with our insured driver, *** ***,on 07/06/2015, and based on the damages to his vehicle as well as his recorded statement, it was concluded ourinsured was 100% liable for the damages incurred by Mr***.*** *** reported the loss to our claims department but would not provide us with Mr***'s contactinformation without his permissionWe provided our contact information to *** *** to have their insuredcall us to provide his statement and set the vehicle up for inspectionWe had no response until we received aletter of representation from *** *** *** representing both Mrand Mrs*** in regards todamages resulting from the loss on 07/03/2015.Our claims department was able to reach the attorney on 07/21/2015, where they advised of contactinformation for Mr*** and allowed us to reach out in regards to property damage onlyWe were able todiscuss the property damage with Mr*** on 07/21/and advised of the repair process, as well as theloss of use of his vehicieMr*** advised he had already chosen a shop and would submit the estimate andphotos in order for us to review the damages ar;d resolve his property damage claim.Safe Auto received a drop letter from *** *** *** on 7/29/15, advising they are no longerrepresenting Mrand Mrs***At that point in time, we had not received the estimate or photos from theclaimant.Our adjuster reached out to the shop of choice and requested they email the photos and estimate directly to us.Safe Auto received the estimate and photos on 07/29/and approved and issued payment for the damageson 08/05/along with additional payment for the loss of use of his vehicle.The property damage portion of this claim has been resolved and the injury claims for Mrand Mrs*** arestill pending.Mr*** alleges no response to his voice messages regarding the status of this claimDuring the time he wasattorney represented, we are not able to contact or reach out to their client unless otherwise instructed.Once we confirmed Mr*** was no longer attorney represented, all phone call correspondence wasresponded to in a timely manner.SafeAuto was in compliance with all requests from Mr*** and will continue to provide customer serviceduring the duration of both Mr*** and his wife's injury claims.If you have any additional question or need more information please contact me directly.Thank you,Stephanie M*** ***###-###-####***

We are responding to your letter regarding a complaint filed by *** *** in regards the wrong amountbeing taken from her debit card when she made a payment.On 1211612016, Ms*** called to make a payment of $for a balance owed on a cancelledpolicyThe representative entered the
payment for the incorrect amount and took $Ms***called back later that day to make us aware and we took immediate actionWe credited her card back on12/19/Unfortunately, we do not have any control on how quick the credit will postTypically, it is -5days for a credit to be returned.We sincerely apologize for the inconvenience and have taken corrective action with the representativeAnapology letter has been overnighted to Ms*** along with a gift card.If I can answer any other questions, please don't hesitate to call or email me.Sincerely,Casey M***

I called and was told a quote and told them that I hadf a violation and that there was only one and that there was one that was not sapose to be my faultI was honest with this company and also called several times and will call againthis has been known to happen with this company and now I will be with out covarge because I let my previous insurance go due to there information or quote*** *** Regards,*** ***

I am responding to your letter dated May 30, regarding a complaint filed by *** ***Ms*** has complaints regarding the handling of both her property damage and bodily injury claims The above referenced claim was filed with Safe Auto Insurance Company on May 5, The
property damage adjuster assigned to the claim, Ms*** ***, contacted Ms*** by phone on May 5th, May 8th, and May 9thShe made successful voice contact on May 10th, at which time Ms*** was already set up in a rental through her insurance carrier, *** *** ***Ms*** told Ms*** that there was a possibility that the damages to her vehicle may be greater than the policy limit of $10,per accident, and that it may benefit her to continue to proceed through her own insurance carrier in order to be fully indemnifiedSafeAuto did inspect Ms***’s vehicle and confirmed that the actual cash value of her Lexus exceeded our policy limitsOn May 23, 2017, Ms*** told the total loss adjuster Mr*** *** that she would proceed through her own insurance carrier due to the limits issueAt this time, we are awaiting subrogation from her carrier in order to resolve the property damage claim, upon receipt of which we will reimburse *** *** ***, up to our policy limits, for the funds they paid toward Ms***’s total loss settlement, deductible, and rental expenses With regards to Ms***’s bodily injury claim, a settlement offer was extended by bodily injury adjuster MrBenjamin Black on May 22, 2017, that did include a figure to include Ms***’s lost wages incurred as a result of her injuriesMs*** rejected the settlement offer, stating that she wanted to wait to settle the claim but wanted to be paid for her lost wages immediatelyMr*** informed her that no funds would be released until the time of settlement, but that she may have wage loss coverage through *** *** *** under her Personal Injury Protection coverageMs***’s bodily injury claim is still open and pending at this time Since the above-referenced complaint was filed, bodily injury adjuster *** *** has contacted Ms***’s insurance carrier, confirmed that they have been in contact with her regarding the coverages they have available for her under her PIP coverage, and obtained permission to forward Ms*** her deductible up frontOn May 31st, he left Ms*** a voicemail message providing a status update and confirming that a check made out in the amount of her deductible had been mailed to her We regret Ms***’s initial dissatisfaction with her claim and apologize for any delays or unreturned calls throughout the process If I can answer any other questions, please don’t hesitate to call or email me Sincerely, Julie G*** Claims Supervisor Phone: ###-###-#### Fax: ###-###-#### Email: ***

I am responding to your letter dated November 10,regarding a complaint filed by ***
***Chronology:On October 10, 2015, the claimant party *** *** filed the claim with SafeAuto.On October 12,2015, the assigned adjuster Christopher L*** attempted first contactswith the insured
*** *** and the claimant *** ***.On October 13,2015, the adjuster Christopher L*** again attempted the claimant*** *** and left a voicemail.On October 16,2015, the adjuster Christopher L*** obtained Ms***'sstatementAt this time, Ms***'s vehicle was set for an appraisalAdditionally, theadjuster Christopher L*** advised Ms*** of the outstanding coverage issue ofunlisted driverChristopher L*** obtained the insured's statement*** ***advised she was unaware of any auto loss involving her insured vehicleThe adjusterrequested OnSource take photos of the insured vehicle to confdrule out damagesOnthis date, after taking both statements, it was confirmed this loss occurred in ***
*** The file was appropriately assigned to a *** *** *** adjuster forhandling as SafeAuto adjusters are not licensed to handle claims in the District ofColumbia. On November 11,5, the Crawford representative &vised he had resolved theUnlisted Driver investigation and it was determined that coverage and liability would beextended on this claim.As of November 12,5, the property damage portion of the claim has been paid to *** in the amount of $Any additional supplements and rental managenlent will beconducted by the *** *** *** representativeMs*** sought council for thehandling of her bodily injury claimThe bodily injury exposure is open and being handled by abodily injury adjuster in coordination with *** *** *** and the claimant's attorney.If I can answer any other questions, please don't hesitate to call or email me.Sincerely,Zachary L*** ***

I am responding to your letter dated September 27, regarding a complaint filed by *** ***Ms***’s complaint is that she has been unable to reach anybody at SafeAuto in regards to the status of her claim, and has only spoken to her adjuster onceChronology: On 9/5/2016, Ms***
reported that the insured vehicle was parked and unoccupied with the windows down when the vehicle was damaged by rainA claim was filed and was assigned to adjuster Randy S*** for handlingOn 9/6/2016, MrS*** contacted Ms*** and a statement was obtainedMs*** stated that she left the windows down and rain damaged the inside of her vehicleMrS*** set up an inspection of the vehicle and an assignment was sent to SCA to complete the estimateOn 9/13/2016, MrS*** spoke with Ms*** and respectfully told her that the estimate was still pendingOn 9/15/2016, MrS*** noted the file that the estimate was still pendingOn 9/19/2016, SafeAuto Material Damage supervisor Barbara S*** contacted SCA in regards to the delay with the estimateSCA stated that the appraisal would be completed shortlyOn 9/22/2016, SafeAuto appraiser Davide L*** reviewed the SCA estimateSCA had originally included engine issues and full replacement of the seats without documentationMrL*** sent a message to SCA to remove the engine issues from the estimate as engine issues would not be related to heavy rainIn addition, the SCA appraiser wrote to replace the seats in the insured vehicleMrL*** also requested additional information to support why the seats needed replaced as opposed to cleanedMrS*** also spoke to Ms*** and explained to her that the engine issues would not be related to the heavy rainsMrS*** respectfully told her that SafeAuto would be following up with SCA regarding the needed changes and that she will be contacted once the issue is resolvedOn 9/26/2016, MrL*** and MrS*** agreed that SafeAuto would owe to clean the interior of the vehicle and replace the carpetA message was sent to SCA to write up the estimate for those itemsI personally received a voicemail from Ms*** at approximately 4:00pm EST requesting a call back regarding statusAt that time, I sent a message to our appraisal department for an update regarding the completion of the estimate prior to returning Ms***’s callOn 9/27/2016, the estimate was competed and I requested MrS*** contact the Ms*** to update her regarding statusThat morning, MrS*** respectfully told Ms*** that SafeAuto would be paying for water damage only, and would be cleaning the interior of the insured vehicleMrS*** issued poayment to Ms*** for $1,235.65, which was the amount of the estimate less Ms***’s $1,deductibleMrS*** respectfully told Ms*** that payment had been issued and she would be receiving that payment shortlyOn 9/30/2016, I personally followed up with Ms*** to see if she had any additional questions regarding her claimShe stated that she did notI respectfully told her that the payment was issued on 9/27/2016, and should be to her any day nowI also explained to her the she will need to take a copy of our estimate to the shop of her choice, and they will contact SafeAuto directly if they need any additional money to repair all incident related damageMs*** stated that she understoodI also explained to her that she has rental coverage while her vehicle is in the shop for repairIf she needs a rental vehicle she will need to contact MrS*** once the repairs have been scheduledWe regret Ms***’s initial dissatisfaction with the claim and apologize for any calls that went unreturnedDue to recent flooding in Louisiana, we were experiencing longer than usual inspection times and we apologize for that delay as wellIf I can answer any other questions, please don’t hesitate to call or email meSincerely, Ryan W*** Phone: ###-###-#### Fax: ###-###-####

My claim wasn't denySafeAuto is claiming I am at fault even though the evidence (text messages and pictures) indicate otherwise. Please see attachments of text messageIf necessary I can also provide the pictures (your system doesn't allow me to send all at once). The insurance agent
at SafeAuto was also extremely rude and disrespectful to me.Thank you for you understanding on this matter

Although I had to fight hard to receive a refund for hidden fees not disclosed, I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me After speaking to multiple customer service representatives and arguing with supervisors, who couldn't tell me why Safe Auto would keep $dollars for only days of having car insurance my only option was to submit a complaint to the Revdex.com, in which Safe Auto was prompt to reply Safe Auto states that they require 10% of the entire months if you cancel a policy in Georgia, and therefore I hope that people are aware of this and that they disclose their information I was refunded $because I was never told that if I canceled, I would have to pay 10% of the months contract Moving forward, I hope that Safe Auto discloses their fees and that they are transparent with any cancellation fees Thank you very much for looking into this matter

yes I have tried to contact the other drivers insurance, but after the police report stated who was to blame they will not accept any liability, and with the police report stating who was the primary cause of the accident I feel that safe auto is just brushing me offi did get a check from them but, I have returned it due to not accepting a partial payment on what my damages wereSafe autos driver told the officer she cut off the other driver and by her actions caused the wreckwith the conditions of the roads she did not use good judgement in her actions and this resulted in my car getting damaged.what right does an insurance company have to punish the only innocent person by believing the officer was bias in his reportafter they driver was found to be at fault she recanted her story and said she was in the lane safely, but prior she admitted to cutting off the driver, and this led to her not having control of her car safely and staying behind my car in an assured distance to prevent the accidentso without her having control and in a secure and safe distance she was the primary cause of the damages to my car

I am responding to your letter dated regarding a complaint filed by *** ***Chronology:On 1011412015, *** *** filed a claimIt was filed at 1:pm and was assigned toadjuster Angel R***It was reported that the insured driver struck a raccoonMs.R*** attempted to call Ms
*** and left a message for a return call.On 1011912015, I received a voice mail from Ms***I advised MsR*** to return acall to the insured.On 10/2012015, the statement was obtained from Ms*** and the inspection was set upto review damages.On 10/26/2015, a payment of $was issued to Ms***.If I can answer any other questions, please don't hesitate to call or email me.Sincerely,Justin F* *** *** ***