Massage Chairs 4 Less

Customer servive is poor.they always send the wrong part. If you have a warranty probl
em all you get is nothing. You cannot get a word in edge wise if you save the wrong thing he says it is not the chairs fault but yours. Get you chair somewhere else,you will be happier

Reply from buyer:On Saturday, January 23, 9:AM, " [redacted] > wrote:***The correct part arrived I have installed it and everything seems to be working fine.Send me a shipping label and I will send you back the wrong part you sent me earlier.Thanks***Sent from AOL Mobile Mail Seems like problem is solved, hopefully he can close this complain.We didn't reply earlier waiting for his reply, which happen on the weekend[redacted] **

Reply from buyer: ! On Saturday, January 23, 9:AM, " [redacted] > wrote: ***The correct part arrived I have installed it and everything seems to be working fineSend me a shipping label and I will send you back the wrong part you sent me earlierThanks ***Sent from AOL Mobile Mail Seems like problem is solved, hopefully he can close this complainWe didn't reply earlier waiting for his reply, which happen on the weekend [redacted] **

Unfortunately, the manufacturer of this massage chair in China can not be contacted.The owner of our company is going to China next week, to look for this manufacturer, and get parts for their chairs.Meanwhile, we are returning the board he sent us to Mr[redacted] .We will keep Mr[redacted] posted as soon as we get in touch with the manufacturer[redacted] *

We have talked to the buyer and he has agreed to wait weeks until the part gets here from China.Wanted to mention that this buyer is kind of a demanding personThere would be other easier and faster options like he returning the board for us to fix it, but he does not listen to any of our optionsHe just want an immediate solution that we can not giveWe will keep him posted when we get the part

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I will happily close this case and inform the Revdex.com ONLY once they honor the warranty they guarantee and everything is in working orderAnd I called your Revdex.com office earlier to confirm that you can update a closed case with a positive outcome in the futureAs of now, they have claimed we have been emailing back and forth
They have only sent me the one email response you have received and I have not yet responded
Previously, they have falsely claimed to have corresponded and claimed to have sent parts that they never did I'm afraid if I accept the response now, they will go back to ignoring my requests.Furthermore, they have not addressed ALL the issues with the item
There is a broken piece that they offered to have servicedAlso, the chair no longer pays attention to the proper height and runs all the way up past my head with each pass
And after minutes, both rollers on both sides get stuck at about shoulder height and the operation continues for minutes without movingThis suggests that perhaps the motherboard or computer is also defective and replacing the part they offered will not fix that problem
There are outcomes I see possibleBecause they have repeatedly ignored my requests for service, the unit came defective, has been getting progressively worse and they admitted it would be difficult to repair, I don't have much faith it will ever work properlyI prefer they send me a REFUND, MINUS the cost of the original shipping to me and the cost of shipping the unit back to themThis is what I asked for in my initial complaint, since I have been trying to get this serviced for nearly months unsuccessfullyI will then inform the Revdex.com and other agencies that the case was closed in a positive manner and they can reflect that on the siteThey can honor their warranty, and ONLY ONCE EVERYTHING WORKS 100%, I will then inform the Revdex.com and other agencies that the case was closed in a positive manner and they can reflect that on the siteOr they can continue to act immorally, and I will seek further action through other sources.
Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Mr.***, I have no idea of what you mean when you say that after reviewing the yelp results the car can not be fixedThese massage chairs are always fixed if done properlyUsually, we send the parts to customers with replacement instructions and they change the part and the problems are solvedSo, we can either confirm with you what the problem with the chair is and send you parts or you can send the chair backWhat is the problem with your chair?
No power, no massaging, etcWe can send you parts at once, and if the problem can't be solved at your side, then you need to return the chair back to usYou would need to cover the s&h of the parts we would send youWe are located in San Diego, CA, and San Diego, CA onlyWe do not have any other office or own trucks to schedule pickups anywhereAnd no, we can not accept your request of a new chairWe have made that clear and the reasons why on our last responsePlease let us know what the problem is and let's figure out which parts you might needThis would be the first step*** **
PSYou don't need to address me as a Mror to use my full name*** is enough

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Everything this company is trying to do is totally lying and refusing to honor their warrantyFirst they just ignored my mails or calls and I had to try a lot of times to get their on the phoneI had to put my very bad experiences with them in Revdex.com and then they had to response to the request from Revdex.com and contacted meSecondly, when they contacted me, they tried to do and tell exactly what they have been trying to lie other people who had to put bad comments here in Revdex.com for example : "I will check in the ware house if we have the replacement, I think we have, I will send it to you directly blah blah..."After some minutes they called back and "Unfortunately we do not have the replacement in our ware houseWe have to special order from China blah blah." They will try to show that they really want to help by asking if I can do some other things like: open the chair and take out the mainboard, send it to them so that they can check if they can repair it using the shipping label they will create for free- If they can not repair it they can use the same shipping label to send the replacement so that the issued will be solved for freeI told the guy on the phone that I want to have the replacement first and then make sure that it will workI am not going to take out the mainboard of my chair and send it to them and after that I will never hear back from my mainboard againI also informed the guy on the phone that this company did not make me trust them with the way they are lying to meNobody from this company can make sure that I will hear back from them even after I put my complaint in Revdex.comI have also inform the guy on the phone that I have read all the other complaint in Revdex.com and all of the other complaint are exactly what I am now experiencing and I can also tell they guy on the phone what is he going to do - also, just for him to know that please do not try to lie to meThe guy on the phone also informed me that complaints on Revdex.com website does not have anything to do with their business and nobody can make every customer happyIf some customers are not happy, he said he can not do anything but just say:"*** **"I agreed that nobody can make everybody happy, but when I have seen a lot of complaints about the same thing - then from which side is this problem from? - this is from the company.So, I tried to send him the unsaid message, please do not lie to me.But what is the other way for him to do but only lying? - No other way, since I think the biggest problem of this company is the replacement partsThere is nothing there to replace once the chair is defect.They will never say this, and then - they will try to forward the issues to your responsibility by asking you to do the stupid things like what they asked me to do: take out the parts, send it to them, they check and repair itI do not want to take this stupid way (who can make sure that I will get the part backs and If I should not get it back - my total >$is totally worthless.)I want to have the replacement firstAnd what?They will tell: it will take at least weeks to get the replacementAfter that I have to pay for shipping fee (that was for fee) and it take times to get their confirmation of the payment blah blahAfter talking to me like this, they tried to convince that I wanted to wait for weeks and weeks for the replacement and tell me that they will put this information in the mail to answer Revdex.comAnyone who reads this complaint - please tell me - who want to wait for weeks and weeks? - Nobody! And I told the guy that I do not want to wait for weeks - I wanted to wait for the replacement firstIf getting the replacement will take weeks - this will be the problem from this companyBut he just ignored it and put this sentence in the mail to reply Revdex.comI also found in the mail this company answer me, they just increase the waiting time from weeks whatever to 6-weeks, plus payment and confirmation and testing - it looks like I will have to wait for about months to get something from themPlease see below the way they answered Revdex.com:"MESSAGE FROM BUSINESS:We have talked to the buyer and he has agreed to wait weeks until the part gets here from China.Wanted to mention that this buyer is kind of a demanding personThere
would be other easier and faster options like he returning the board
for us to fix it, but he does not listen to any of our optionsHe just want an immediate solution that we can not giveWe will keep him posted when we get the part."Hmm, you see how rude this company is and now you understand the way they are doing? I had no comments at all for their waiting timeAnd they just confirmed that I want to wait for weeks and then they "Wanted to mention that this buyer is kind of a demanding person."I am a really patient customer and have given them a lot of time to
response - no response after I filled complaint in Revdex.comI had never
ever filled any complaint any where but with this company I have to do
it here in Revdex.comIt is really helpful to have some organizations like
Revdex.com to help other people know about some of the very bad companies like
this BeautyHealth Massage Chairs company.I am now tired to hear from this companyThis company does not have any other solution to help customer at all but only lying and lyingI am disappointedMy > $chair is now still there with the same issues like weeks agoPlease see below my mail to them last night after the guy from this company had one hour phone call with me telling their blah blah
"
Hi ***,
Please
note that the information you provided in this mail does not totally
reflect all what we talked and agreedI will put it here again so that
you can remember what I said and we did:
+ You first asked me to check the chair with you, I helped you and did it during our phone call+
I think the problem would be from the remote control, you think that is
from the mainboard and told me that you will check in your warehouse
and you believed that you have the replacementYou also said that you
will send it to me latest on Monday next week and did not mentioned
about any fee or what ever I have to doI was so happy and believed
youYou also asked me to remove the bad comment in Revdex.com since you are
now trying to response to my questions and help me solving the issueI
confirmed that I will be fair and will remove the bad comments once I
receive what you promised+
minutes later you called me back and informed me that you do not have
the spare parts in ware house and you will have to special order it
from ChinaThis is very similar to the other complaint in Revdex.com I have
read+ You gave me two options:
I will remove the mainboard of the chair and send it to you using the
shipping label you will create for meYou will try to check if you can
repair itIf not, you will use the same label to send me the
replacement once it arrived etcYou just wanted to try to help me
solving issue ASAPWaiting for the new replacement parts you will purchase from China
I
did not declined anythingYou gave me two options and I just did
choose one option - which is the option NrI informed you that I
would like to get the replacement first and then I will try to install
it using the manual you will provide, make sure that it will work -
after that I will send the bad mainboard back to youNobody is so nice
like me, since this chair still has warranty and you have to do all the
works that you asked me to do for you - but I will do it for youYou
were not happy with my decision and tried to make me choose option Nr
You told me that I will have to wait for about four weeks or six
weeks and I have to pay for shipping fee etcI confirmed that I have to
choose this option since I do not have a better option to chooseI
also told you that you did not make me trust youIn the last twenty
days, I wrote mails, called you - but please tell me what did I get from
you? Nothing helpful! My chair right now still does not work properly
and only when I put some of my very bad experiences with your company in
Revdex.com - then I received your mail with all the information that will not
help me at allNow
are you trying to make me wait for at least - months to have the
chair repaired (weeks ordering from China, week to test, week to
inform me if you have the part, week to get my shipping fee payment,
week to confirm payment and another week to send the part to me) ?
Whatever
you are trying to do, if you really wanted to help the customer - to
response and help the customer solving issues you need at least 3-
months - is really badYou provided the option with free shipping cost
at the beginning and at the end you informed the customer that they have
to wait for some months and for this waiting time they will get nothing
reimbursed from you but still have to pay shipping feeShipping fee is
not a problem and this is already in the warranty policy and it would
be totally okay if you ask the customer to pay itBut do you think that
the customer can wait for you for four months to solve this small issue
with the product you sold?
Greetings
***
From: BeautyHealth Massage Chairs To: *** *** Sent: Friday, August 28, 7:PMSubject: Re: For our call on Monday at 11:AM, please call to my number: +*** ***
Dear ***
Great speaking with you awhile ago
As I explained we have two ways to fix this issueFirst option is you CAN send us your motherboard FREE OF COST WE WILL PROVIDE SHIPPING LABELAND WE CAN REPAIR IT FOR FREE, Since we are Out of stock of that board we will have to special order from over seas in ChinaEstimated
delivery for that part is to business weeks And plus you will have
to wait what ever timing it takes for your payment of S&h to arrive
and confirmI
have advised you of all this information you declined and decided to
wait for the new partPrice for S&h is $Only form of payment
accepted is checks or money ordersThe address to send payment to is *** *** Dr*** CA ***Payable to *** ***
Thank You*** E"
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Everything this company is trying to do is totally lying and refusing to honor their warrantyFirst they just ignored my mails or calls and I had to try a lot of times to get their on the phoneI had to put my very bad experiences with them in Revdex.com and then they had to response to the request from Revdex.com and contacted meSecondly, when they contacted me, they tried to do and tell exactly what they have been trying to lie other people who had to put bad comments here in Revdex.com for example : "I will check in the ware house if we have the replacement, I think we have, I will send it to you directly blah blah..."After some minutes they called back and "Unfortunately we do not have the replacement in our ware houseWe have to special order from China blah blah." They will try to show that they really want to help by asking if I can do some other things like: open the chair and take out the mainboard, send it to them so that they can check if they can repair it using the shipping label they will create for free- If they can not repair it they can use the same shipping label to send the replacement so that the issued will be solved for freeI told the guy on the phone that I want to have the replacement first and then make sure that it will workI am not going to take out the mainboard of my chair and send it to them and after that I will never hear back from my mainboard againI also informed the guy on the phone that this company did not make me trust them with the way they are lying to meNobody from this company can make sure that I will hear back from them even after I put my complaint in Revdex.comI have also inform the guy on the phone that I have read all the other complaint in Revdex.com and all of the other complaint are exactly what I am now experiencing and I can also tell they guy on the phone what is he going to do - also, just for him to know that please do not try to lie to meThe guy on the phone also informed me that complaints on Revdex.com website does not have anything to do with their business and nobody can make every customer happyIf some customers are not happy, he said he can not do anything but just say:"*** **"I agreed that nobody can make everybody happy, but when I have seen a lot of complaints about the same thing - then from which side is this problem from? - this is from the company.So, I tried to send him the unsaid message, please do not lie to me.But what is the other way for him to do but only lying? - No other way, since I think the biggest problem of this company is the replacement partsThere is nothing there to replace once the chair is defect.They will never say this, and then - they will try to forward the issues to your responsibility by asking you to do the stupid things like what they asked me to do: take out the parts, send it to them, they check and repair itI do not want to take this stupid way (who can make sure that I will get the part backs and If I should not get it back - my total >$is totally worthless.)I want to have the replacement firstAnd what?They will tell: it will take at least weeks to get the replacementAfter that I have to pay for shipping fee (that was for fee) and it take times to get their confirmation of the payment blah blahAfter talking to me like this, they tried to convince that I wanted to wait for weeks and weeks for the replacement and tell me that they will put this information in the mail to answer Revdex.comAnyone who reads this complaint - please tell me - who want to wait for weeks and weeks? - Nobody! And I told the guy that I do not want to wait for weeks - I wanted to wait for the replacement firstIf getting the replacement will take weeks - this will be the problem from this companyBut he just ignored it and put this sentence in the mail to reply Revdex.comI also found in the mail this company answer me, they just increase the waiting time from weeks whatever to 6-weeks, plus payment and confirmation and testing - it looks like I will have to wait for about months to get something from themPlease see below the way they answered Revdex.com:"MESSAGE FROM BUSINESS:
We have talked to the buyer and he has agreed to wait weeks until the part gets here from China.Wanted to mention that this buyer is kind of a demanding person.There
would be other easier and faster options like he returning the board
for us to fix it, but he does not listen to any of our options.He just want an immediate solution that we can not give.We will keep him posted when we get the part."Hmm, you see how rude this company is and now you understand the way they are doing? I had no comments at all for their waiting timeAnd they just confirmed that I want to wait for weeks and then they "Wanted to mention that this buyer is kind of a demanding person."I am a really patient customer and have given them a lot of time to
response - no response after I filled complaint in Revdex.comI had never
ever filled any complaint any where but with this company I have to do
it here in Revdex.comIt is really helpful to have some organizations like
Revdex.com to help other people know about some of the very bad companies like
this BeautyHealth Massage Chairs company.I am now tired to hear from this companyThis company does not have any other solution to help customer at all but only lying and lyingI am disappointedMy > $chair is now still there with the same issues like weeks agoPlease see below my mail to them last night after the guy from this company had one hour phone call with me telling their blah blah
"Hi ***,Please
note that the information you provided in this mail does not totally
reflect all what we talked and agreedI will put it here again so that
you can remember what I said and we did:+ You first asked me to check the chair with you, I helped you and did it during our phone call.+
I think the problem would be from the remote control, you think that is
from the mainboard and told me that you will check in your warehouse
and you believed that you have the replacementYou also said that you
will send it to me latest on Monday next week and did not mentioned
about any fee or what ever I have to doI was so happy and believed
youYou also asked me to remove the bad comment in Revdex.com since you are
now trying to response to my questions and help me solving the issueI
confirmed that I will be fair and will remove the bad comments once I
receive what you promised.+
minutes later you called me back and informed me that you do not have
the spare parts in ware house and you will have to special order it
from ChinaThis is very similar to the other complaint in Revdex.com I have
read.+ You gave me two options:
I will remove the mainboard of the chair and send it to you using the
shipping label you will create for meYou will try to check if you can
repair itIf not, you will use the same label to send me the
replacement once it arrived etcYou just wanted to try to help me
solving issue ASAPWaiting for the new replacement parts you will purchase from ChinaI
did not declined anythingYou gave me two options and I just did
choose one option - which is the option NrI informed you that I
would like to get the replacement first and then I will try to install
it using the manual you will provide, make sure that it will work -
after that I will send the bad mainboard back to youNobody is so nice
like me, since this chair still has warranty and you have to do all the
works that you asked me to do for you - but I will do it for you.You
were not happy with my decision and tried to make me choose option Nr
You told me that I will have to wait for about four weeks or six
weeks and I have to pay for shipping fee etcI confirmed that I have to
choose this option since I do not have a better option to chooseI
also told you that you did not make me trust youIn the last twenty
days, I wrote mails, called you - but please tell me what did I get from
you? Nothing helpful! My chair right now still does not work properly
and only when I put some of my very bad experiences with your company in
Revdex.com - then I received your mail with all the information that will not
help me at all.Now
are you trying to make me wait for at least - months to have the
chair repaired (weeks ordering from China, week to test, week to
inform me if you have the part, week to get my shipping fee payment,
week to confirm payment and another week to send the part to me) ?Whatever
you are trying to do, if you really wanted to help the customer - to
response and help the customer solving issues you need at least 3-
months - is really badYou provided the option with free shipping cost
at the beginning and at the end you informed the customer that they have
to wait for some months and for this waiting time they will get nothing
reimbursed from you but still have to pay shipping feeShipping fee is
not a problem and this is already in the warranty policy and it would
be totally okay if you ask the customer to pay itBut do you think that
the customer can wait for you for four months to solve this small issue
with the product you sold?Greetings*** From: BeautyHealth Massage Chairs To: *** *** Sent: Friday, August 28, 7:PM Subject: Re: For our call on Monday at 11:AM, please call to my number: +*** *** Dear *** Great speaking with you awhile agoAs I explained we have two ways to fix this issue.First option is you CAN send us your motherboard FREE OF COST WE WILL PROVIDE SHIPPING LABEL.AND WE CAN REPAIR IT FOR FREE, Since we are Out of stock of that board we will have to special order from over seas in China.Estimated
delivery for that part is to business weeks And plus you will have
to wait what ever timing it takes for your payment of S&h to arrive
and confirm.I
have advised you of all this information you declined and decided to
wait for the new partPrice for S&h is $Only form of payment
accepted is checks or money orders.The address to send payment to is *** *** Dr*** CA ***Payable to *** ***Thank You.*** E"
Regards,
*** ***

***, please read your warranty card before making these statements and demands.Warranty is for years in electronic parts, years on the steel frame.We are not sending a new chair.You need to send the chair back to us for servicing.You will need to cover for all shipping costs associated with
the return.Once the chair is serviced, we will notify you.In the rare event that the chair can't be fixed, we would replace it at our discretion for a similar value/condition chair as the one you returned, but not a brand new one.You have had this massage chair for over three years already.Return address:*** *** ***
*** *** *** ***
*** *** ***As you have decided to contact through this channel, we would like to keep communicating through the Revdex.com as well, so that this does not become a "he said/she said" situation.Please let us know when you have returned the chair.*** *

If you look at the prices on *** or our website for that chair, it is a very high price, unlikely somebody will order it.We still keep those listings because we are trying to order and get more chairs like this from the manufacturer.But you already know we are not able to get in touch with them.We will back to you once we get in touch with them and get the parts your chair needs.At this very moment, we can not do anything but waitAt the end, if we can not get in touch with them, we will find other options.*** *

What a long answerThings easyRegardless of what such a long explanation Mr.*** is trying to say, the facts remain the sameHis chair needs a part that we don't haveAnd it will take weeks to get itFaster solution: take off the board of his chair and send it to us to repairIf you don't want to mess with that, send the whole chair back for serviceRead the warranty policyThis is the last attempt we make to get a solution to thisMr.***, you know what we meanCan't help somebody who demands things like you, as there are no solutions for what you askSo either you wait weeks for a new board or you send the board on your chair or you ship the whole chair backThese are the only solutions we like it or notSo let us know what you want to do in a short sentence please

We have sent the requested part with USPS last weekWe are contacting them to confirm if they received it

If you look at the prices on *** or our website for that chair, it is a very high price, unlikely somebody will order itWe still keep those listings because we are trying to order and get more chairs like this from the manufacturerBut you already know we are not able to get in touch with themWe will back to you once we get in touch with them and get the parts your chair needsAt this very moment, we can not do anything but waitAt the end, if we can not get in touch with them, we will find other options*** *

***, at this time, a refund is not an option
You ordered the chair in March of 2013, almost years ago
Please see below the last email we sent you to your email ***:
On Wednesday, January 28, 9:AM, BeautyHealth Massage Chairs wrote:
***, seems like the back massage mechanism needs some parts to be replaced
Two ways to do this:
1) We would send you instructions on how to remove the back massage mechanismThen you can send it back to us, and we will service it here
2) You can return the whole chair (but shipping cost will be very expensive, around $250, which is what we paid to have it shipped to you), and we can service it here
Please let us know which option you would like
Thanks again
*** *
We will not keep going back and forth through whatever channels you want to go
Please let us know if you would like to do either number or number
And this is the last message we respond through this Revdex.com channel
We will reply only and only to your email where we have been communicating ***
I think the best solution is number 2), as we can evaluate, inspect and service the chair here
Return address: *** *** *** *** *** *** *** *** Attn: Bapex
Tel: ***
And please, stop threatening and saying that we are not responding
Please let us know when the chair has been returned*** *

Revdex.com:
Can they tell me why they still advertise this chair on both *** and their own website for sale, and Advertise them with a "year warranty on all electronic parts, that are always easy to get and replace" if they dont even know where the manufacture is? This doesnt work for meI need a motherboard that works, so my chair will function
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

We have talked to the buyer and he has agreed to wait weeks until the part gets here from China.Wanted to mention that this buyer is kind of a demanding person.There would be other easier and faster options like he returning the board for us to fix it, but he does not listen to any of our options.He...

just want an immediate solution that we can not give.We will keep him posted when we get the part.

What a long answer.Things easy.Regardless of what such a long explanation Mr.[redacted] is trying to say, the facts remain the same.His chair needs a part that we don't have. And it will take weeks to get it.Faster solution: take off the board of his chair and send it to us to repair.If you don't want to mess with that, send the whole chair back for service.Read the warranty policy.This is the last attempt we make to get a solution to this.Mr.[redacted], you know what we mean.Can't help somebody who demands things like you, as there are no solutions for what you ask.So either you wait weeks for a new board or you send the board on your chair or you ship the whole chair back.These are the only solutions we like it or not.So let us know what you want to do in a short sentence please.

Reply from buyer:On Saturday, January 23, 2016 9:44 AM, "[redacted]> wrote:[redacted]The correct part arrived.  I have installed it and everything seems to be working fine.Send me a shipping label and I will send you back the wrong part you sent me...

earlier.Thanks[redacted]Sent from AOL Mobile Mail Seems like problem is solved, hopefully he can close this complain.We didn't reply earlier waiting for his reply, which happen on the weekend.[redacted]