Massage Chairs 4 Less

Unfortunately, the manufacturer of this massage chair in China can not be contacted.The owner of our company is going to China next week, to look for this manufacturer, and get parts for their chairs.Meanwhile, we are returning the board he sent us to Mr.[redacted].We will keep Mr.[redacted] posted as...

soon as we get in touch with the manufacturer.[redacted].

Mr.[redacted], I have no idea of what you mean when you say that after reviewing the yelp results the car can not be fixed.These massage chairs are always fixed if done properly.Usually, we send the parts to customers with replacement instructions and they change the part and the problems are solved.So, we can either confirm with you what the problem with the chair is and send you parts or you can send the chair back.What is the problem with your chair?No power, no massaging, etc.We can send you parts at once, and if the problem can't be solved at your side, then you need to return the chair back to us.You would need to cover the s&h of the parts we would send you.We are located in San Diego, CA, and San Diego, CA only.We do not have any other office or own trucks to schedule pickups anywhere.And no, we can not accept your request of a new chair. We have made that clear and the reasons why on our last response.Please let us know what the problem is and let's figure out which parts you might need.This would be the first step.[redacted]PS. You don't need to address me as a Mr. or to use my full name. [redacted] is enough.

We have talked to this person already several times.
Even when they did not order from us, we helped them and sent them spare parts for free.
Now they are demanding more components, so we have told them to look for whoever company they ordered from.
We have asked them to produce a printed receipt...

showing that we sold the chair to them.
They said they paid $1700 or so for this product, when in fact we sell the same or similar product for $1,149, so there is no way they have ordered from us.
We have found no records at all with their name, email or address.
This product was sold to them almost 5 years ago according to what they told us.
Again, THIS CONSUMER DID NOT ORDER FROM US. THEY ORDERED TO SOME OTHER COMPANY.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. While it is difficult to get quick responses from this merchant, if you are persistent, you can get matters resolved. This matter has been resolved.
Regards,
[redacted]

Reply from buyer:
!important; white-space: normal; widows: 1; background-color: rgb(255, 255, 255); -webkit-text-stroke-width: 0px;">On Saturday, January 23, 2016 9:44 AM, "[redacted]> wrote:
[redacted]The correct part arrived.  I have installed it and everything seems to be working fine.
Send me a shipping label and I will send you back the wrong part you sent me earlier.
Thanks
[redacted]Sent from AOL Mobile Mail
 
Seems like problem is solved, hopefully he can close this complain.
We didn't reply earlier waiting for his reply, which happen on the weekend.
[redacted]

We have requested the buyer COUNTLESS times to produce a SALES RECEIPT or SALES INVOICE, and she has not provided any.
She said she would get it from her credit card company, which I believe she got, but she realized she DID NOT order from us.
She in fact ordered from another company who is Legion Global, who is a reseller.
The consumer ordered and paid to that reseller, and if there is a company the consumer needs to contact is the company she ordered from.
Please inform the consumer that we do not plan to keep answering the complaint she is fling everything against us, as she DID NOT ordered from us. She needs to contact the company she ordered from.
[redacted]

[redacted], please read your warranty card before making these statements and demands.Warranty is for 5 years in electronic parts, 10 years on the steel frame.
We are not sending a new chair.
You need to send the chair back to us for servicing.
You will need to cover...

for all shipping costs associated with the return.
Once the chair is serviced, we will notify you.
In the rare event that the chair can't be fixed, we would replace it at our discretion for a similar value/condition chair as the one you returned, but not a brand new one.
You have had this massage chair for over three years already.
Return address:
[redacted]
[redacted]
[redacted]
As you have decided to contact through this channel, we would like to keep communicating through the Revdex.com as well, so that this does not become a "he said/she said" situation.
Please let us know when you have returned the chair.
[redacted].

We are still waiting for the consumer to produce the original sales receipt showing they ordered this product from us.
We totally believe they did not order from us and they should contact the company from where they ordered directly.
Please indicate the consumer to send us a copy of the sales receipt when they find it.
It will not show our company name at all as they ordered it from somebody else, not us.

Unfortunately, the manufacturer of this massage chair in China can not be contacted.
The owner of our company is going to China next week, to look for this manufacturer, and get parts for their chairs.
Meanwhile, we are returning the board he sent us to Mr.[redacted].
We will keep...

Mr.[redacted] posted as soon as we get in touch with the manufacturer.[redacted].

I am waiting for the receipt this company is lying they never asked for a receipt just our name and they looked us up.  They said we are under warranty so all we have to do is pay $20 for shipping. Our credit card company is sending the receipt. Thank You.

Customer was refunded in full, and we picked up the defective massage chair back to our warehouse.
After inspection of the product, it was a simple part to be changed to fix it, it was easier to do that than to repack the whole chair to ship it back.
 
But customer wanted a refund, and we...

did.
 [redacted]

Great, if your credit card company is sending the purchase receipt to you, great.
Please send it to us once you get it.

We have talked to the buyer and he has agreed to wait weeks until the part gets here from China.Wanted to mention that this buyer is kind of a demanding person.
There would be other easier and faster options like he returning the board for us to fix it, but he does not listen to any...

of our options.
He just want an immediate solution that we can not give.
We will keep him posted when we get the part.

We have been emailing back and forth with customer.
Please see below copy of the last email we sent him:
[redacted], seems like the back massage mechanism needs some parts to be replaced.
Two ways to do this:
1) We would send you instructions on how to remove the back massage mechanism. Then you...

can send it back to us, and we will service it here.
2) You can return the whole chair (but shipping cost will be very expensive, around $250, which is what we paid to have it shipped to you), and we can service it here.
Please let us know which option you would like.
Thanks again. [redacted]

Review: I ordered a $2500 massage chair that did not work properly out of the box on day one. The recline did not operate nor did the back rollers. The company has offered to ship me parts that I must replace/repair myself, OR send the chair back and they will send a new one. Neither is a viable option for me as the chair weighs approx. 350 lbs. I told them I wish to return the chair completely for refund, they said no problem, to pack the chair back up in the original packaging, take a picture to prove them it is ready for shipment and they would schedule the freight company to pick it up. I arranged this, took pictures of chair boxed up on pallet with straps and asked for a date and time for freight truck to pick up. Chair company then said I have to pay for the freight myself to send the chair back. I'm sorry but I'm not paying shipping for a 350 lb chair at freight rate when it was defective out of the box.Desired Settlement: Ship the defective chair back at their expense and issue a full refund on my credit card.

Business

Response:

Customer was refunded in full, and we picked up the defective massage chair back to our warehouse.

After inspection of the product, it was a simple part to be changed to fix it, it was easier to do that than to repack the whole chair to ship it back.

But customer wanted a refund, and we did.

[redacted]

Review: I have been having extreme difficulty obtaining a part for my massage chair. I started the contact procedure on 10/22/2015. I finally was able to determine part needed on 12/10/2015. I ordered the part. Part was received 1/8/2-16. IT IS THE WRONG PART. I have now emailed and attempted to call the business. There is no answer. I have also re-sent serial number and model number of chair with complete description of bad part. I have also offered to send wrong part back provided business sends shipping label. I am now at a loss as to what to do since I am not able to get in touch with the business.Desired Settlement: Correct part being sent asap. Wrong part being returned if shipping label is provided.

Business

Response:

Reply from buyer:On Saturday, January 23, 2016 9:44 AM, "[redacted]> wrote:

Review: Hello on November 10 2010 my husband [redacted] purchased a massage chair from Massage chairs 4less. The first year the chair worked fine. After s year some of the functions stopped working, I still used it some I didn't complain. I decided I should get this fixed before the warranty expires. I called in December2014 to get the ball rolling. One of the guys told me to describe my problem so I did and he said I need a new mother board I explained it is under warranty and he said he would have to find my info . He did and he said he will send me the part. Aftera month I didn't have the part so I called back they said they had to get the part from over seas and it is there now so they will send it. I got the part about 1 and 1/2 months after first calling ,the part did not fit, called them back explained it did not fit. They told me to send pictures, I did, tried calling them back, many hang ups. Then I kept calling, asking to speak to a supervisor, they were always in meetings. I asked them to just send me a confirmation number because they said they will send me another part after many calls and hang ups later they sent me a conformation number, I tried tracking the package there never was one sent, had a tracking number but no package. Tried to call them many times they never answer or they pick the phone up and hang it back up. Or I got a busy signal after I kept calling so my husband said don't call them any more they ate obviously avoiding our calls, just contact Revdex.com,. This I'd horrible when you have to take the time to do this when you did this company a favor s supported them by buying from them. I'm not asking for anything but for them to honor their warranty. I Also paid them $20 for shipping it only cost them $11 to ship a part that didn't fit my chair.Desired Settlement: I want them yo take this chair back and give me my money they have caused me so much grief just sending the part is not enough, they need to pay someone to put it in I tried installing the part they sent me it didn't work. Now they can install the part that does work. They have caused us so much stress. I would like my money back and they could have the chair.

Business

Response:

We have talked to this person already several times.

Even when they did not order from us, we helped them and sent them spare parts for free.

Now they are demanding more components, so we have told them to look for whoever company they ordered from.

We have asked them to produce a printed receipt showing that we sold the chair to them.

They said they paid $1700 or so for this product, when in fact we sell the same or similar product for $1,149, so there is no way they have ordered from us.

We have found no records at all with their name, email or address.

This product was sold to them almost 5 years ago according to what they told us.

Again, THIS CONSUMER DID NOT ORDER FROM US. THEY ORDERED TO SOME OTHER COMPANY.

Consumer

Response:

I am waiting for the receipt this company is lying they never asked for a receipt just our name and they looked us up. They said we are under warranty so all we have to do is pay $20 for shipping. Our credit card company is sending the receipt. Thank You.

Business

Response:

Great, if your credit card company is sending the purchase receipt to you, great.

Please send it to us once you get it.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Business

Response:

We are still waiting for the consumer to produce the original sales receipt showing they ordered this product from us.We totally believe they did not order from us and they should contact the company from where they ordered directly.

Review: The company GUARANTEES and ADVERTISES blatantly having a 5 year warranty on parts and offers support & instructions via phone and email help on repairs. They advertise it everywhere on their website, ebay, amazon etc.

When I bought the chair, it was defective out of the box. They helped service it because they knew paypal would dispute the charges within 45 days of purchase.

One year later it's broken again and they COMPLETELY REFUSE to honor the warranty and have been ignoring my attempts to make contact. I spoke to Alan over 3 weeks ago and he told me it would be difficult to fix but promised a rep would call me that day. They never did. I called numerous times, left 4-5 voice mails and emailed numerous time and they never responded. I also must have called at least 30 times during their regular business hours over the 3 weeks but they screened my phone calls and never answered or responded.

I then emailed them and told them I would be filing complaints if they didn't honor their warranty.

They sent back an email full of lies trying to make a paper trail to cover their dishonesty. I'm sure you will receive it as well. In the email, they claimed to have mailed me parts, and then mailed me a chipboard on a second occasion and claimed they were waiting for my response. They also said my complaints would not help me solve the problem.

ALL 100% LIES to further their shady business practices.

They never mailed any parts or any chipboard, nor did they ever promise to mail anything, nor did they respond to my issues, nor did they ask for my address or ever provide any tracking information. I never spoke to anyone and I never confirmed receipt of anything.

I emailed back asking for proof of tracking information on the parts they claimed to have shipped and proof of any of that correspondence. Of course, they have not replied.

I hope no one else falls for this companies unethical and disgusting traps.Desired Settlement: Unfortunately, they can not be trusted to support the product and honor the warranty. I tried, was very patient and gave them ample time and chances. They were rude and deceitful. This is the first time in my life ever filing a complaint of this nature.

Since they have repeatedly ignored my attempts to resolve this amicably and have already told me its probably not something I can fix, at this point I'd like a full refund.

I'm willing to take the loss on what I paid for shipping and even willing to credit another $300 towards shipping it back to them if they have a company pick it up. I think that is more than fair for me to take a $600 loss after this massive waste of time they have put me through.

Business

Response:

We have been emailing back and forth with customer.

Please see below copy of the last email we sent him:

[redacted], seems like the back massage mechanism needs some parts to be replaced.

Two ways to do this:

1) We would send you instructions on how to remove the back massage mechanism. Then you can send it back to us, and we will service it here.

2) You can return the whole chair (but shipping cost will be very expensive, around $250, which is what we paid to have it shipped to you), and we can service it here.

Please let us know which option you would like.

Thanks again. [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I will happily close this case and inform the Revdex.com ONLY once they honor the warranty they guarantee and everything is in working order. And I called your Revdex.com office earlier to confirm that you can update a closed case with a positive outcome in the future. As of now, they have claimed we have been emailing back and forth. They have only sent me the one email response you have received and I have not yet responded. Previously, they have falsely claimed to have corresponded and claimed to have sent parts that they never did. I'm afraid if I accept the response now, they will go back to ignoring my requests.Furthermore, they have not addressed ALL the issues with the item. There is a broken piece that they offered to have serviced.Also, the chair no longer pays attention to the proper height and runs all the way up past my head with each pass. And after 3 minutes, both rollers on both sides get stuck at about shoulder height and the operation continues for 12 minutes without moving.This suggests that perhaps the motherboard or computer is also defective and replacing the part they offered will not fix that problem. There are 3 outcomes I see possible.Because they have repeatedly ignored my requests for service, the unit came defective, has been getting progressively worse and they admitted it would be difficult to repair, I don't have much faith it will ever work properly. I prefer they send me a REFUND, MINUS the cost of the original shipping to me and the cost of shipping the unit back to them. This is what I asked for in my initial complaint, since I have been trying to get this serviced for nearly 5 months unsuccessfully. I will then inform the Revdex.com and other agencies that the case was closed in a positive manner and they can reflect that on the site.They can honor their warranty, and ONLY ONCE EVERYTHING WORKS 100%, I will then inform the Revdex.com and other agencies that the case was closed in a positive manner and they can reflect that on the site.Or they can continue to act immorally, and I will seek further action through other sources.

Regards,

Business

Response:

[redacted], at this time, a refund is not an option.

You ordered the chair in March of 2013, almost 2 years ago.

Please see below the last email we sent you to your email [redacted]:

On Wednesday, January 28, 2015 9:52 AM, BeautyHealth Massage Chairs wrote:

[redacted], seems like the back massage mechanism needs some parts to be replaced.

Two ways to do this:

1) We would send you instructions on how to remove the back massage mechanism. Then you can send it back to us, and we will service it here.

2) You can return the whole chair (but shipping cost will be very expensive, around $250, which is what we paid to have it shipped to you), and we can service it here.

Please let us know which option you would like.

Thanks again.

[redacted].

We will not keep going back and forth through whatever channels you want to go.

Please let us know if you would like to do either number 1 or number 2.

And this is the last message we respond through this Revdex.com channel.

We will reply only and only to your email where we have been communicating [redacted].

I think the best solution is number 2), as we can evaluate, inspect and service the chair here.

Return address: [redacted] Attn: Bapex

Tel: [redacted]

And please, stop threatening and saying that we are not responding.

Please let us know when the chair has been returned. [redacted].

Review: I have never ever experienced some kind of really really bad company like this. The problem is following:

+ The company provide this following information: 5 year guarantee + support/ phone or email help on repairs or solving issues. As I can see, important for this company is only selling the chairs - warranty or issues with the chairs - oh, please wait wait and wait until this company has time to answer you.

+ When my > $2300, 1.5 years old chair has issues - I emailed and told them about the issue.

+ No response to the mail after some days, another mail - no response after about a week.

+ I tried to call them with all the two numbers they provided on their website and on ebay numerous of times. I was very happy to be able to talk to someone on the line after almost all day long trying to call.

+ I could talk to a sale guy. He asked me about the date I sent the mail and read the mail on the phone so that I can hear. He told on the line that the technical guy is now unloading the chairs and will answer me soon once he gets to my mail.

+ They never did. Nothing happened and I called numerous times again and again. I also must have called at least 50-100 times during their regular business hours over the last days but hopeless.

+ Finally the technical guy (Alan) picked up my phone and he asked me again about the date I sent the mail, reading the mail again with all the needed chair/purchase information I provide them. And after all he send me picture of a wrong chair to show me how to repair it by myself.

+ I emailed him again with the videos I made to show him that my chair does not have this kind of connection and asked for help or sending me the replacement.

+ No response. I called numerous of time again. Finally one sale guy picked up my call. I explained the issues again and told him that I was waiting for almost two weeks to get a clear answer. And then, he turned to a very impolite person.Desired Settlement: He turned to a very impolite person. I wanted to talk to his manager and this man stated that he is the manager. I asked for his name, he provided me his first name ([redacted]?) but not his last name.

+ All the questions I had: - A clear answer what they will do to solve the issue and when can I get their answer; He replied that there is no timeline information. The only thing that I can do is waiting until his technical man ([redacted]) has time. He rather provide me the email of the technical man but does not want to talk to his employee to solve the issue. He took all the possibility to talk talk and talk so that it was really hard for me to say anything on the phone. Finally, this “manager guy” told me that he is wasting his time talking to me. I said, no – I had paid for the chair and him. But he did not care. After haft hour talking all what I got is: "don't know, waiting".

So, I have to wait – until – nobody knows!

I hope no one else falls for this really really bad company.

Business

Response:

We have talked to the buyer and he has agreed to wait weeks until the part gets here from China.Wanted to mention that this buyer is kind of a demanding person.

Review: The massage chair worked for 3 and half years. It died March 2015. Now the company will not honor the warranty. The warranty is for 10 years. They never e-mail back and rarely answer the phone. It's been 7 months since I began to contact them about the dead massage chair. They claim never received the videos of the chair I sent them by e-mail.Desired Settlement: Based on other reviews the chair is not fixable so they should send me an new one equal to the bc-05a model.

Massage Chairs should last 10 years.

Business

Response:

[redacted], please read your warranty card before making these statements and demands.Warranty is for 5 years in electronic parts, 10 years on the steel frame.