Massage Chairs 4 Less

Review: A massage chair was purchased from them on 8/9/14 and it was promptly delivered. It came with a warranty card which was filled out and mailed in. After about two weeks of having the chair, parts of the chair stopped working properly. It took a few phone calls and emails to get a response from them. Then they finally acted like they were taking care of my issue. So for a few weeks it was just correspondence through emails, them asking me a question and me answering it. The problem was never resolved and the emails stopped. The last email I received from them was 10/23/14. I have continued to send them emails to get them to fix the issue, but I haven't heard from them since. I gave them a warning if they didn't respond to me, I would file a complaint, but I still didn't get an answer. I have tried several times to call them, but the calls go unanswered as well.Desired Settlement: This is a new chair and was quite expensive, I would just like the chair to work like it is supposed to. If they can't repair it, then a new chair or a refund would work as well.

Business

Response:

We have sent the requested part with USPS last week. We are contacting them to confirm if they received it.