Massage Envy

Stars...I have moved many times and this was the best experience I have ever had with a moving company The young men were professional, experienced and took great care of my furniture and property Not one item was damagedHighly recommended! Kevin K

The crew was excellentThey were on time, respectful of my home and propertyIt was a very long day, but they kept their cool and worked very hard to see the job through to my satisfactionI recommend them and would use their services againThank you!

I received a quote for a move from this company, Firefighting's Finest and two other moversTheir quote was lower and I selected themI had a hard deadline which they were aware of and they agreed to have me out by that date but it became apparent that they would not succeed as that date approachedIn fact they had only completed half of the move and were 50% over the estimate so I had to hire another mover to get me out on time and save my deposit
Since they had only gotten half of the move done for $18,when the original quote was for $12,000, I can only assume that in the end they would have cost me twice that to get the other half done for a total of $36,This would have been three times their original estimateThis is not acceptable
They underquoted by such a significant amount that I never would have chosen them had they been accurateEvidently their paperwork is air tight legally but they should be accountable when they make such a major error

My family members have used this these movers times in the last months Every move was done quickly and professionally We are very satisfied with their service and will call them again if the need arisesevery move was

We have used FFMS twice in the last six weeksThey are thoughtful, careful and extremely courteousWe have had two excellent experiences with their moversWe highly recommend them

Awesome crew did not waste time very carefull very professional

THE BEST movers in Ft Worth!Top notch! Professional! Courteous! Very Organized! Attention to detail!! THE BEST moving experience we have EVER had! Highly recommend to EVERYONE!!

Outstanding service and quality workEasy to work with and very prepared packers I would highly recommend!

Firefighting’s Finest Movers are fabulous....I every wayCoordinating details over the phone, changing dates and times....nothing is a problemOur movers, Michael and Blake, were completely professional, communicated with ease and efficiently, and executed the job without a hitchAnd beyond that, we simply enjoyed working with them! There really should be more than stars!

During a recent move, one of the employees of Fire Fighter's Finest dropped and broke my neon signI was told by the guy that dropped the sign, who was also the team lead, someone would contact me in a day or two and that they would replace the itemAfter a week went by without hearing from anyone, I started callingI was told that I needed to file a claim by emailing pictures to their claim department, which I didA couple weeks later someone finally called me to tell me that they would pay $to replace my $signI told them that was not acceptable and they were going to have a supervisor call me backI never heard from the supervisor despite several other phone calls over the last couple weeksI just got off the phone with another supervisor that told me it was their fault, they own it, but that they are unwilling to pay the cost to replace what they admit was caused by their negligence

Awesome experience My movers went above and beyond, were friendly and handled my belongings as if they were theirsGreat stress free move:)

Our family has used these guys twice and both times were thrilled!! They are so kind, professional, quick, and hard working

The guys were very goodThey did an awesome job

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RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I'm truly thankul to *** for helping me out with this! Not only did she go up and above to help me but was truly understanding of the situation and very pleasant to speak with! She is an amazing owner and really cares about her customer's! Not only did she fix everything but she also gave me advice on the other memberships I can afford and welcomed me to come back! She is amazing and I recommend her store to anyone! I wish her employees would have provided me with her number first (which she advised me her employees would be reminded of this in the future)! Thank you again *** you are a life saver and an amazing business owner!
Regards,
*** ***

We requested a move into our new office space They were fair priced, upfront about everything and on the day of the move, the movers were professional and timely

I spoke with customer the morning of 7/12/regarding difficulty in booking appointmentI was able to schedule a new appointment for her for July 24th at 2pmI apologized for the previous cancellations due to therapist availability, and told her that this appointment will
be complimentaryWe are unable to refund any funds on unused gift cards, however we are more than happy to provide her with a free session due to her previous scheduling difficulties *** ***, General Manager, Massage Envy Hattiesburg

During a recent move, one of the employees of Fire Fighter's Finest dropped and broke my neon signI was told by the guy that dropped the sign, who was also the team lead, someone would contact me in a day or two and that they would replace the itemAfter a week went by without hearing from anyone, I started callingI was told that I needed to file a claim by emailing pictures to their claim department, which I didA couple weeks later someone finally called me to tell me that they would pay $to replace my $signI told them that was not acceptable and they were going to have a supervisor call me backI never heard from the supervisor despite several other phone calls over the last couple weeksI just got off the phone with another supervisor that told me it was their fault, they own it, but that they are unwilling to pay the cost to replace what they admit was caused by their negligence

Thank you for forwarding us this information and allowing us to respond to to this complaintFirst, The Revdex.com should know that we take every complaint seriously and aim to meet all of our customer's expectationshave completed my investigation and I am providing my findings as
follows.It is important that we pair all of our clients with the proper therapistBeatrice is a highly experienced, praised, requested therapistShe has been working as a therapist for many years and prides herself or helping clients with many different conditions and needsWhen Ms*** called to schedule her appointment over the phone we asked her several questions, as we do with all of our first time guests, to as her needs and suggested Beatrice as her therapist based on what she indicatedOn December 2n, Ms*** came in for a Minute massage with BeatriceWhen she arrived we provided her with our intake paperwork to fill out, then sat down with # for some time to best understand how to customize her session, She indicated several problem areas and was highly specific as to what her expectation wasThe Clinic Manager, ::::!!!!!!! was the associate who sat down with her and encouraged her to have an open line of communication with her therapist as to make sure she is most comfortable during her sessionExplaining the importance of communication is part of our business standards, given that every person feels pressure in a different way, we televery client to speak up about pressure as it is important to assure they are getting their desired pressureIn addition to explaining about communication, since Ms*** had several focus areas, Stephanie encouraged her to increase her session to a minutes session so the therapist had more time to focus or her requestsMs*** declinedStephanie Collected all of Ms*** paperwork along with her notes and then explained to Beatrice what the client's expectationsfèWhen speaking with Beatrice about the appointment she explained that she asked, as she is required to do so, Ms*** about pressure on multiple occasionsAt no point did Ms*** ask for more or less pressureBeatrice's SOAP notes also indicated that she addressed and worked the problem areas as described by the client and Stephanie.Following the sessionMs*** did not make lodge any complaint about her session, in fact she left an above average tip for Beatrice and leftShe called back shortly after and explained to Stephanie that she was still in some discomfort and was not completely relieved of her pain from just the hour sessionIn an effort to provide 100% customer service Stephanie asked Ms*** to corne back in and receive a complimentary 30-minute session since we did not meet her need during the first hourAfter she finished her 30-minute session she explained that she was feeling much happier and again left an above average gratuity for the second therapistAt no point did she express anything to the degree she is describing in this complaintI am sure the location manager, Stephanie would have addressed her issues and concerns at that time should such a complaint have been made, also am surprised that someone in that much pain and so grossly uncomfortable would not have said something or lodged a complaint after her Sessiðn, especially after being told to keep år open line of communication.At this point we have not received any word from the client that we did not meet her expectations outside of when she called after the initial 60-minute sessionWe provided her with a complimentary service (valued at $48) in an effort to meet her initial need and she expressed nothing but satisfaction as she left.Thank you,Jonathan C***

I can’t say enough good things about the moving experience on the day of September 14, The movers arrived as scheduled at 9:am (not a minute late) and proceeded to get to their work of assessing the items to be moved, preparing the items, and communicating with me all through the processThe two movers were both professional in their work ethic, communication and empathy (yes, empathy)They were aware of the anguish I was going through to move my mother to a Memory Care facility and were very careful in moving the items and communicating with my in a calming mannerI would recommend this business

Initial Business Response /* (1000, 5, 2016/02/10) */
Contact Name and Title: *** *** Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@massageenvy.com
Client was contacted yesterday and offered additional time at no charge to utilize prepaid services on her accountWe
have scheduled the termination of her membership per her request and authorization for May 5, This issue has been resolved according to our account notes on fileThank you