Massage Envy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

The agency is in house and will not be on your credit and I have stopped the letters you have received

How do you make a moving experience as stress free as possible? Trust Firefighting's Finest Moving & Storage! Love this company!!! Knowledgeable, helpful, reassuring, and hard workers! This company is fair, let's you know all info up front & keeps you informed during every step of the processThank you to the six man crew that moved us this weekYOU GUYS ARE THE BEST!

Excellent serviceHighly recommend

I was impressed about the professionalism and care of my belongings along with an antique that cannot be replaced Nothing was damagedThe workers completed the move in the hours estimated Awesome!

I love these guys! I've used them twice now within the last months and they are professional, show up when they say they will, work efficiently and quickly and are considerate of the contents they are moving and your home They are true professionals

Excellent job Arrived on time Great communication They did everything I asked them to do without complaint Highly recommend

My husband purchased a $gift card for a massage at this establishment as a gift for me I had tried several times to redeem this card or services but each time I tried to book they said they did not have appointments availableI asked for information as to a list of available appointment times and they actually REFUSED to provide this, saying that it was a HIPPA violation I called and explained this was absurd and that I wanted to speak to a managerI spoke to a "Derek", explained my situation, my frustration, and that after months of trying to guess when they are available I would simply rather have my money refunded for the gift cardHis exact words were "that's not going to happen" This company has taken our money but made it impossible to obtain the prepaid service

Very positive experience from start to finishThorough checklist before moving day to ensure a realistic quote and correct materialsWe have moved three times in three years, and this company is by far the best we’ve used

Impressive movers could not ask for any better professionals We are ecstatic no problems no complaintsArrived on time and didn't stop! So glad we went with your team Those young men were excellent
Firefighting's Finest Moving & Storage is a great company!!

I can’t say enough good things about the moving experience on the day of September 14, The movers arrived as scheduled at 9:am (not a minute late) and proceeded to get to their work of assessing the items to be moved, preparing the items, and communicating with me all through the processThe two movers were both professional in their work ethic, communication and empathy (yes, empathy)They were aware of the anguish I was going through to move my mother to a Memory Care facility and were very careful in moving the items and communicating with my in a calming mannerI would recommend this business

Excellent from scheduling through final placement of belongings! Exceptional service

The movers were very efficient and pleasant to work withEven though it was raining my belongings were wrapped in such a way that they were delivered in excellent condition and dryAlso the price was reasonable

*** came in on September 15,and filled out a form to cancel her membership*** did a chargeback for her September final payment that was processed on We were unable to process her cancellation due to her account not being current after the chargeback was
filed. We have tried to resolve this issue with *** multiple times, she has chosen to not work with myself or the staff at Massage Envy Maple Grove to solve this issueWe have reached out to Ms*** on many occasions Once the September dues are paid we can cancel her membership and she will have days to use any hours on her accountPlease reach out with any questionsThank you

Dear Revdex.com,We have received your letter with ID *** and are handling this dispute with the clientHer charges were a result of an auto payment set up in our system and will be refundedThank you for your timeBrad P***Business managerMassage Envy

Awesome prices and awesome movers! They did a great job

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

*** *** and his wife had initially signed up for their month membership on their first visit, September *** As the membership agreement states, you are billed the same day for each of the monthsHis billing date is the *** of each month, meaning he would need to come at the
end of each month in order for him to be entitled to his service(In example, if he wanted to come in on October ***, he would need to pay out of pocket because his October payment hadn't gone through yet) *** and his wife did not use their services in December and January, but being that our membership allows unused services to be rolled over into the following months, they were able to catch up on their unused servicesI had emailed him his exact history of his membership, clearly indicating his uses as well as his payments, as well as verbally explained it to him via phoneThey both currently have one service entitled to them, until t heir May payment goes through, which is on the *** of MayMaking it only service available, not 2.
He wanted to transfer one of his wife services to a guest they wanted to bring in for a massageHowever if they were to transfer one of her services to that guest, that would leave her with no services for herself, making her pay out of pocket before May ***s payment

Very friendly and professional from the initial phone call to the end of our move Movers arrived on time and showed up looking well groomed and professional with matching work shirts (and none of our crew smelled like cigarettes which was appreciated)! Moving crew worked well together and were very efficient with their time (which was also important since you pay by the hour), but they also were VERY CAREFUL while moving our belongings Reasonably priced and worth every dollar spent Should we ever move again, our only stop will be Firefighting's Finest Moving & Storage, Inc.!

Terrible management! rude and unwilling to cooperateI asked the owner to transfer my membership to a diff location and she said yes and will take daysdays pass still nothingThey refused to transfer itI had appointments going out months with a great therapist for med and I was told I needed to have my membership cancelled and restart at new locmgmt at Hudson made a mess of things, was a complete jerk in everywayAnd When I said I planned on cancelling in days and retaining my existing apptsThe mgr charged my account one monthly membership fee and inturn cancelled all my appointments off the schedule and refused to allow any use of appts at my paid member discount for the immediate day period which I was entitled toHe then gave orders at both Hudson and Stillwater locations to refuse any inquiry by phone or email and No appointments allowed for meThe guy is smug and wrong and needs to learn ethical business practicesTheir employee turn over rate is very high and below mgmt workers all complain about most managers thereThey also keep problems from the ownerAnd I think she is cluelessOne employee was in trouble for having me speak with the owner by phone early on and my asking the owner to transfer my membershipBEWARE, ITS A MONEY GRABBING BAD CREW RUNNING THE BUSINESS