Massage Envy

The clinet was refunded on October 17th @ 5:PM for the total amount of $The refund covers the followingJuly 14th, - Membership dues of $54.99August 14th, - Membership dues of $54.99September 14th, - Membership dues of $54.99October 14th, - Membership dues of
$60 November 14th, - we have waived the membership dues for this month in order to give the client time to procure proper medical documentation to submit to us to complete cancellation of membershipWe need this documentation prior to December 1st in order to ensure there is no payment of membership dues for month of December

Quick, professional and reasonableThanks for making it so easy

January 31, Dear *** ***
*** *** has been a member of Massage Envy since I've attached his memberhip agreement for you review which states that all membership cancellations must be processed in writingPrior to Jan13th we have no such written
requstA client calling up and verbally requesting to cancel their membership does not constitute a valid request for cancellation once we received a written request for cancellation for *** *** his membership was cancelled in accordance with his agreementI've attached his cancelled request as wellThank you for all your assistance in closing this matterIf you have further questions or need additionalinformation please let me know,Most Sincerely,Charles RBusiness Manager

Fantastic serviceEverything was in writing and they showed up exactly as scheduledVery cordial and professional with great care taken

Customer *** *** was refunded for the amount she disputed of $
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*** ***
*** ***

Initial Business Response /* (1000, 5, 2015/07/27) */
Dear ***,
I apologize for the confusionI have in fact attempted to call you back back in JuneAfter June, I had no requests to call you back
I know that when I heard about your son we cancelled his membershipI also offered
for your family to use his member massages
The *** notices had already been set into queue and were sent out before I had an opportunity to cancel it and that is what my message I left for you was statingI have attached a screen shot showing his cancellation of *** on July 1st, There is no outstanding balance for ***
We always keep a copy of all membership agreements in the clinic, I have attached a copy for your record
Had I known you still had questions, I would have called you back againTo my knowledge, everything was good to go and we were waiting for a call from you to see if you would like to use your sons member massages
I have attached a copy of all of your sons paperwork we have on file
Please call me should you have any further questions***
Megan
Manager Eagan
Initial Consumer Rebuttal /* (3000, 7, 2015/07/30) */
I still want a paper copy of the statement showing a Zero balanceThe way the contract reads - I feel the customer gets "taken"My son was in & out of the hospital the last months of & part of Janof & was probably too sick to contact them to cancel but they kept taking his money every month & even turn the account over to a collection agencyIt's a company I & my family will NEVER trust
Final Business Response /* (4000, 9, 2015/08/04) */
Dear ***,
Our deepest condolences for the loss of your sonI understand your frustrationHowever, we had no way of knowing of your sons illnessOur system continues with all memberships until action is requested by the memberHad we known, we would have cancelled his membership beforeWe are trying to work with you now, now that you have brought the sad news to our attentionAgain, we are very sorry to hear of your loss
I would be happy to send you a paper copy of the zero balance statement from ***Kindly send me your address and I will send you the statement
In service,
Megan
Massage Envy Eagan Manager
***
***@massageenvy.com
Final Consumer Response /* (3000, 14, 2015/08/17) */
My address was listed on the letter sent to Massage Envy on June 25, To repeat, here it is again:
***
Personal Representative
***
Eagan, Mn

To Whom it May Concern:The Statement received on the May 4, letter to our office is incorrectThe Member was called a few times to let her know that her card on her account was in suspension (meaning her credit card on file either expired, etc.) The Complainant Emailed us sating we have never
called her and that she was dissatisfied with customer serviceIf a rember account is in suspension then she/he needs to bring it up to date with a current credit card in order for the account to be open for appointments/sessions*** *** was not very nice on the email, have attached a copy of the email with my response and a copy of her agreement.As Always we are just following proper protocol and Company policy.If you have any further questions please call ***Kindly,*** M***
*** ***,I have called numerous times and left messages for both you and your boss to contact me back regarding my account and the dissatisfaction of the services and customer service that I have been given by Massage envy and I have yet to hear from either one of youI have been senternails from you to contact the office, then why call and leave a message you fail to contact me back, This is very unprofessionalI reached out to your corporate headquarters as well as filing a complaint against Massage Envy with the Revdex.com.Thank you***On Mon, Apr 17, at 12:PM *** *** *** ***Good afternoon,! If you could please call our store at ***This way I can have full access to your account in front of me , while communicating with youThank youOn Mon, Apr 17, at 11:AM, *** *** *** wrote:Good morning,What is the issue? You all took $from Ine and haven't used the Thembership in monthsI should either be : refunded or you allows me several months of service,***On Mon, Apr 17, at 10:AM *** *** *** ***i Good Torning ***We are trying to get in touch with you regarding your massage envy membership! Please call us at ***.Thank you for your attention,Massage Envy*** *** *** *** *** ** *** ** *** ** *** *** *** ***Good Morning,I am sorry that you have been unable to gain access to a answer, I am the Manager and just saw this messageI did receive one yesterday as I was looking into your account before contacting youSo it looks like you signed an Agreement with Massage Envy on 4/15/for a Tonth agreement you should have received a copy of ityour last billing date is 04/f but because the credit card on file has declined we cannot process your payment and complete yout agreement that you signed, can not answer for past practice but I would be more then happy to help you resolve this issueWe do not do refunds for an agreement that you signed upon, if you wish to cancel your membership will be more then happy to do so once your account is brought up to being Current, you will have to put in writing that you want cancel days prior then the 16th of each month and then you will need to cone into the office and sigh a carcellation forthcan send all this infortation to the Revdex.com also so that it can be filed with your complaintAfter the cancellation policy has been signed you have days to use your Prepaid session after the 60th day they expire and you can not retrieve them.Let The know if I can help you out with anything elseThank you kindly,

A week ago, I bought a set of massage envy service for my girlfriend as a birthday present and paid $for months membership, extra one hour facial and aromatherapyDuring the time of purchase, I was not told that this is not refundableToday, I went back to the place of purchase with receipt and my credit card to get a refund back to the credit card and was told that the purchase is non refundableI informed them that this was not disclosed and did not find any disclosure on site to disclose thisI looked online to read on the refund policy and gift purchases and did not see any informationI was told that I can give it to another person or use all of the funds on products that I do not need

Good Afternoon *** ***
I wanted to formally introduce myself to you, I am the new
clinic administrator here at Massage Envy *** *** *** I have looked over
your accounts and found the reason why there was a ongoing charge of $49,
We
have refunded the months that were charged after the cancellation should have
been processed in DecWe can also verify that we have cancelled both
accounts and there will be no further chargesIf there is anything else we can
help you with please don't hesitate and give us a call or send me an email
Thank you,
*** ***
Clinic
Administrator
Massage Envy Spa
*** * ***
***

The crew was very courteous and professionalThe process of setting up the move was seamless

FFMS move our household last month We had a great experience with them They showed up on time, worked safely and efficiently and were very careful with our household goods They met every request and need that we presented them Great group of guysWe have had corporate moves This was the best move experience we have ever had

Fire Fightings finest is the best moving company in Fort Worth! Ryan was an amazing crew lead and his whole team was super friendly and quick! They were respectful and took good care of my property! I will always use fire fighting finest for my moves

These guys were great during our moveEverything was handled professionally and moved without damageThe guys had to move our furniture and a number of heavy plastic tubs up three flights of stairsThey worked their backsides offThey were friendly and courteousWe will definitely use them again!

The Firemen did an awesome job moving me for the second time I would recommend them to anyone in a moving situation Thank you

Being told I had longer to use up hours I had paid forI was told I had till September, so I did not book extra appts
I decided to cancel my contract with Massage EnvyMy contract was up in August andI was told I had to give them days,(at least)noticeI gave them this on July I asked employees twice when I had to use up my hoursI was told on different occaisons that I had one month after my contract expiredWhen I was in yesterday, Aug.25,I was inforned that I only had thru todayI was called by a manager on Aug and asked if I was ok with my membership canceling, which, I answered , 'yes'.I could not come in today to use any of my hours as they did not have a convenient time for meI would just like to be able to use the hrsI have paid forThe therapists and staff are always courteous and I have no complaints about the service when I am thereI just think this policy is not rightThey are cheating me out of money that I spent

Overall, I had an awesome moving experience from start to finishNic at the Fort Worth office helped set up a well thought proactive plan for my move The packing and moving teams were very professionalThey took excellent care of my belongingsThey were energetic and very positiveIt was obvious they had a lot of experience in the jobAlso, the team leads were excellent communicators

I'm just writing this review to warn others that may be considering using Firefightings Finest MoversDo yourself a favor and just go with a different companyHours after the move was complete (and after giving the guys a generous tip), I realized my two watches were missing from a "hidden" drawer within my dresserThe two guys doing the move were named Tino T*** and Joe F*dI've called multiple times and spoken with three different managers-all of whom have given me the run aroundOne said "I'm 100% sure our guys didn't take your watches." This really upset me because as much as he wants to think they didn't take them, he wasn't there and he himself isn't 100% sure or anythingOne of the claims managers came out to look at the dresser and make sure they didn't fall out behind the drawers-I'd checked this about ten times though and knew this wasn't the caseI asked if they had questioned the two guys doing the move, and first I was told they had been questioned and then I was told they hadn'tThey also said they'd investigate further and get back to meI never heard anything elseThey also told me they shouldn't move any "valuables", and I'd signed a waiver that didn't hold them liable in the event something went missingSo while these watches weren't the most expensive on the market, they were of sentimental value since they were wedding and birthday presentsThen again, everything they moved was "valuable" in my eyesIt also seems like this waiver I signed prior to the move made for an easy reason for an employee to have some "sticky fingers." They also asked if I was watching the guys wrap and unwrap this piece of furnitureSo if you do use them, babysit and watch over their shoulders THE WHOLE TIME! Finally, they kept telling me I'm sure your watches will show upI am sure you put them somewhere and just forgotWell a month later they haven't showed up, so after I finish writing this I'll be filing a police report as I was advised to do by the company if I thought it was theftNot taking this into account, I'd say the job the movers did was mediocre at bestI've had people pack and move my whole place faster than these people just loaded and unloadedMy reasonably priced move quickly changed to an expensive move with the loss of these watchesI feel there was no true empathy or investigation into my missing valuables, and quite frankly I'll be sure to let others know NOT to use this service

Firefighting’s Finest was recommended to me by two separate friends, and I can see whyThey were professional but friendly and very efficientI would definitely use them again and recommend them to anyone needing moving services

April 15, 2017To Whom It May Concern:The Statement received on the April 14, letter to our office is incorrectThe Member was called a few times to let her know that her card account was in suspension (meaning her credit card on file either expired, etc.) The Complainant called to get a
Massage and a facial with a friend, I am the Clinic Manager and I was left a note that the women was very rude and crude on the phone with my front desk associateMelissa did notice her account was suspended and let her know that on the phone and gave her the proper protocol in regards to Massage Envy Policy.I called the Complainant when I returned into the office and stated the same proper protocol, if a member account is in suspension then she/he needs to bring it up to date with a current credit card in order for the account to be open for appointments/sessions*** *** was not very nice on the phone and would not let me speak, understand frustration but was trying to be helpful and she was not having any of it*** *** was using vulgar language to my associates and has been very disruptive to the office.As Always we are just following proper protocol and Company policy.If you have any further questions please call ###-###-####Kindly,Jim MClinic Manger

Nice, polite, courteous hard workers My father had a medical emergency during the move The movers calmly called and relayed medical informationEven finishing the move while we rushed to the hospitalWe are very pleased with their work We would use them again