Massage Envy

We are very disappointed with this companyWe notified them that a deep scratch was found in our new wood floor - two days old - after our moveSince then we have been going back and forth with estimators, excuses, and bad customer serviceThe general manager says we are "under investigation." When the gentlemen they hired to replace the floor could not give them the bid they "wanted" the waiting game beganThe last we heard, we are waiting for the manager of the move to come to our property again to assess the damageA very poor product, from a poor companyWe are extremely dissatisfied with the serviceWe certainly will not recommend to anyoneWe do not believe they deserve an A+ rating

I've used Firefighting's Finest three times nowI've been pleased with their service, up front and reasonable pricing, and care taken with our property everytimeThis move was with Nick *** and two othersThey were professional and courteousDefinitely recommend

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11901068, and have determined that this does not resolve my complaint. For your reference, details of the offer I
Regards,
Shelly C*** I do appreciate the responseI wish to address that the screen shot shows the last contact was 11/23/I contacted the facility the week prior to the 12/23/to prevent the charge and this was my concernI was assured I would be contacted and not charged and no one got back to me and I was then chargedI since went in and cancelled my membership and am asking to please be refunded the 12/23/charge that no one got back to me regarding that chargeOnce refunded I will close this case as resolvedThank you

Crew did a great job Very pleased

First and foremost I would like to thank the Revdex.com for handling my complaint in such a timely manner The Revdex.com representative *** *** was a great help handling my questions & concerns...In regards to Massage Envy's response I will accept the refund they offered in the amount of $for the time we didn't not receive but were charged for regarding our massage I would also like to touch base on the their response as well in the response from Dawn *** that aren't true....1st my insurance was never a factor my 1st booking I was much beyond my 1st trimester of pregnancy when I made the appointment speaking with your receptionist I specifically ask was there an issue with me being pregnant & I was assured no there wasn't I ask if needed any referral from my doctor in writing I was told that wasn't policy everything would be fine...2nd They felt bad I came all the way for no service after I was assured everything was ok & gave me a free massage but refused my partner in regards to a smell they assumed was illegal which were only cigars & he was never intoxicated what so ever if he had smelled of illegal substances I would like to think that your employees would have ask him to leave yet instead they let him he stayed for my entire massage...3rd I called prior to arriving for my booked appointment & ask was there any penalties being late letting the receptionist know what the issue was almost a hour prior to our booked time & offered to pay a reschedule fee instead she assured me everything would be fine don't worry just that my massage time had to end at the original time it was scheduled When we arrived we ask again & was told the same thing not to worry we would be charged for 60mins instead of the 90mins We paid & left after realizing Massage Envy hadn't held up to what they told us I called the receptionist asking questions she explained the policy as I told her what they told me when we were there was very different she began to get frustrated when I ask why wasn't the policy explained before or while booking appointments posted for the customer to see or in writing she couldn't answer & place me on hold after several minutes she returned I ask to speak to a manager she denied me to do so with nasty remarks & tone of voice so I replied with (that's bull ***) losing my patience in regards to her nasty tone of voice with me because I ask for a refund stating the lack of communication was terrible the receptionist then told me there was no manager available so I said leave a message to call me back to handle my complaint because there was very bad lack of communication she said the supervisor wouldn't speak with me & hung up the phone....My issue was that there's seems to be very little communication between policy customers & therapist at the Massage Envy Settlers Ridge location & things need to be handled better when wrong doing or lack of communication happens on the businesses behalf...I will be pleased say this issue is resolved once I receive the refund the company has offered in the full amount of $from Massage Envy's Settlers Ridge Representative Dawn *** in the response to my complaint with the Revdex.com Thanks Again *** *** *** ***

Revdex.com spoke with a representative from the business who stated that upon receiving a survey from the customer, they attempted to reach out to the customer to discuss her issues but she was not willing to discuss her issues with themThey've stated that they can apply the credit she used back to her
account upon receiving her credit card information, so that they can charge her for the introductory rate to use for her guestThe business stated this will be done once she calls to provide a credit card number and asks to speak to someone in management

I found both the packers and movers very professionalThey worked quickly and thoroughlyThey thought of some things I hadn’t and made sure everything got packed and on the truckI have not found a single thing damagedWhat impressed me the most was how no matter what I brought up “Not a problem” was what the answer wasI was extremely stressed and they helped me to survive the move

To Whom it May Concern:This letter is in receipt of the complaint against Massage Envy Bethesda in regards to client, *** ***I have honored said client's request and have issued the refund due

First and foremost I would like to thank the Revdex.com for handling my complaint in such a timely manner The Revdex.com representative *** *** was a great help handling my questions & concerns...In regards to Massage Envy's response I will accept the refund they offered in the amount of $for the time we didn't not receive but were charged for regarding our massage I would also like to touch base on the their response as well in the response from Dawn *** that aren't true....1st my insurance was never a factor my 1st booking I was much beyond my 1st trimester of pregnancy when I made the appointment speaking with your receptionist I specifically ask was there an issue with me being pregnant & I was assured no there wasn't I ask if needed any referral from my doctor in writing I was told that wasn't policy everything would be fine...2nd They felt bad I came all the way for no service after I was assured everything was ok & gave me a free massage but refused my partner in regards to a smell they assumed was illegal which were only cigars & he was never intoxicated what so ever if he had smelled of illegal substances I would like to think that your employees would have ask him to leave yet instead they let him he stayed for my entire massage...3rd I called prior to arriving for my booked appointment & ask was there any penalties being late letting the receptionist know what the issue was almost a hour prior to our booked time & offered to pay a reschedule fee instead she assured me everything would be fine don't worry just that my massage time had to end at the original time it was scheduled When we arrived we ask again & was told the same thing not to worry we would be charged for 60mins instead of the 90mins We paid & left after realizing Massage Envy hadn't held up to what they told us I called the receptionist asking questions she explained the policy as I told her what they told me when we were there was very different she began to get frustrated when I ask why wasn't the policy explained before or while booking appointments posted for the customer to see or in writing she couldn't answer & place me on hold after several minutes she returned I ask to speak to a manager she denied me to do so with nasty remarks & tone of voice so I replied with (that's bull ***) losing my patience in regards to her nasty tone of voice with me because I ask for a refund stating the lack of communication was terrible the receptionist then told me there was no manager available so I said leave a message to call me back to handle my complaint because there was very bad lack of communication she said the supervisor wouldn't speak with me & hung up the phone....My issue was that there's seems to be very little communication between policy customers & therapist at the Massage Envy Settlers Ridge location & things need to be handled better when wrong doing or lack of communication happens on the businesses behalf...I will be pleased say this issue is resolved once I receive the refund the company has offered in the full amount of $from Massage Envy's Settlers Ridge Representative Dawn *** in the response to my complaint with the Revdex.com
Thanks Again *** ***
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

This company totally exceeded our expectations with our moveThe were professional, friendly and very experiencedWe would HIGHLY recommend them and would definitely use them again

4/11/16Good evening ***,I would like to address these statements from the clientMs ***'s first appointment was refused by her therapist, as her insurance does not cover her for the first trimester of prenatal massageAs per the privacy act, we can not ask the client over the phone how
far along they are in their pregnancyWe apologized, and gave her a free hour session on us.The next massage was booked for a couples massage, our therapists refused Mr***'s session due to him being intoxicated, and smelling of illegal drugsWe have the right to refuse a client if we suspect they are under influence of anythingI understand this is upsetting, however it is for the safety of the clients and our therapists.The following session, they were booked for a min couples massageIt is our policy that if someone is late, they will be charged for the original session bookedThe therapists only get paid by their sessions bookedMs***, called the clinic after they left and was disrespectful to our front desk shift leader on the phone, our employees do not have to be subject to verbal abusive and swearing at themWe absolutely pride ourselves in our customer service and professionalism, we simply ask for the same in returnWe will refund Ms*** and Mr*** for their minutes that they didn’t receive.In conclusion, we will rectify the situation by honoring Ms***'s request for the refund of the minutes that they did not receiveThe amount of the refund would be $each, $in totalWe do apologize for this mistreating of our clients.Regards,Dawn***Massage Envy Settlers Ridge ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I
have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***.In fact the issue has been resolved, I was able to receive the refund and have the account fully cancelledThank you for your help.
Regards,
*** ***

We’ve hired this company twice and both times they’ve been amazing! They work efficiently and everyone we’ve had contact with, movers and office staff, has been friendly and professionalWe’ll definitely hire them in the future for any future moves

Kuddos to Firefightings Finest of Fort Worth! Great service & a great teamMy move went easy and the guys were awesome! Thank you Ross & TravisWould definitely recommend & use again
I can't tell you how pleased I was & grateful to those men that moved meI appreciate their fantastic service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
***,
First of all
I would like to thank you for taking time time to respond. Your efforts and those at the local Mission
Viejo locations to reach out to me are appreciated
As you know, since
my most recent “complaint”, I have received several phone calls offering massage
sessions and we were able to take one or more of those. While several of the calls came at a time
when we were unavailable to receive or return the calls within the time
restraints offered due to travel, etc., we have been able to accept some sessions. Thank you again for that. But please understand, I would like to be
able to call Massage Envy a few days in advance, and find openings. I had never intended my membership to be largely
limited to when it was convenient for Massage Envy.
Please allow
me to shed further light on my dissatisfaction with Massage Envy, and perhaps
clarify some elements.
My dissatisfaction
stems from the fact that my wife and I have been unable to schedule massages
with female massage therapists on the weekends, with our start times within
about minutes of each other. I have
tried to schedule such no less than fifteen times this past year with four to fourteen
days advance booking request, but was told no female massage therapists
available.
Is my request to be able to schedule massages
for my wife and I with female massage therapists at either Mission Viejo location
on the weekends, with our start times within about minutes of each other,
four to fourteen days in advance, unreasonable?
In your
response, you indicated that “As a retail spa business, the weekends
definitely book up quickly, as well as our female deep tissue therapists.”
Please note
that we do not require “deep tissue” massages
From what I
understand the two Mission Viejo locations schedule only a fraction of the female
massage therapists on weekends, as is scheduled during the week. Over half of the massage rooms are unused I would think that many working people would want
massages on the weekends. Staff at both
locations confirms that under-staffing of female massage therapists on the
weekends is an ongoing problem.
In your
response, you also indicated that you are “more than willing to allow you to transfer
your massages sessions to your friends and family (per the Massage Envy
transfer policy)” I spoke with
one of the location managers about his.
But what I learned is that the transferee would need to use the massages
within days or they would become void.
This seems somewhat disingenuous, as my wife and I have over unused
sessions. Is this day limit correct?
Lastly, I
would like to thank you for waiving two months membership dues. We did not ask for this, and I know it is a
genuine effort to provide customer satisfaction. However, the underlying issue remains that the
two Mission Viejo locations for whatever reason, are not providing the service
(availability) we seek, and were led to believe were possible.
Is my request to be able to schedule massages
for my wife and I with female massage therapists at either Mission Viejo location
on the weekends, with our start times within about minutes of each other,
four to fourteen days in advance, unreasonable?
Thank you,
*** ** ***

These firemen are awesome! They call you and let you know how far away they are from you and arrive punctually They are courteous, professional and attentive to your needs They ask questions, wrap the furniture, mirrors, and anything with glass, as well as anything they feel would move better if wrapped They double check the rooms to be sure they have everything they are supposed to take and they work very quickly but carefully I will definitely use them anytime I move and encourage others to do so as well

Excellent Service!!

We were very impressed with the three movers that provided us with service on April 8, They were on-time and very efficient The three men were very respectful to us as well as our belongings They worked together well to complete the job in an excellent amount of time We had no major issues and have already recommended FFMS to others The pricing was very reasonable and we were more than satisfied with the entire service
Thank you very much

I have used Firefighting's Finest Moving three times now and have been very satisfiedThey have been very well mannered and politeThey stay focused on what they are doing and are very careful with all belongings