Massage Envy

We were stood up by another moving company and called Firefighting’s finest movers They were able to fit us in the same day and the two gentlemen that came were professional and did a wonderful job moving our property! They’re slightly more expensive but worth the additional $per hour for peace of mind and dependability! Thank you to the firefightings finest for coming to our rescue!

Great companyOn timeAlways professional and helpful moversAs this is my second time with them moving me, I will definitely use Firefighting Finest again

professional, personable and prompt
all men showed up as promised, got in to do the jobcared for our belongings and delivered and set up wonderfully as promised

I would like to thank each of the firefighters for the fantastic job they did for usThey were absolutely the best!!! Very prompt, polite and cautious with each of our items in the moveI will always remember them and will definitely refer the Firefighters service to others
Thank you again for a job well done!

My girl friend and I have been with massage envy for almost a year nowWhen we first started our couples massage membership we where already at a bad start with how hard it was to get something scheduledMassage envy only having opening every couple monthsFigured we could catch up but due to them canceling because employees quit or didn't come in made it hardAnd all while we are still paying every monthWe are currently both at about $on our accounts totally around $I have been wanting to cancel my membership when it was obvious The company was not doing well and having issuesI know ther policy states they don't give refundsBut come on, if you can't provide the service we pay for proficiently then It voids the contract because your not filling your partThe service in witch we pay a lot of money for and I feel you guys take advantage of this back and forth messed up policyI do not trust that if I cancel my membership that I'll be able to use all my massages in th

Prompt, professional, fast and dependableCourteous and helpful

Our experience with Firefighting's Finest was excellent Mike and Andre communicated an accurate arrival time, were courteous, and efficient It was degrees in Texas on the day of our move; Mike and Andre came with their own supply of water and never complained about the weather! Everything was moved in smoothly We were very grateful for their assistance

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I do not wish to pay them any moneyI don't understand why they want me to pay more for something I already paid for and was dissatisfied withThe "representative" they had call me, was the therapist that mistreated my boyfriend, so no I do not wish to speak to herI called and asked to speak with a manager, but instead was told to call corporate if I had a problem, because their manager wasn't accepting phone calls....??? So please tell me another way to solve this?
Regards,
*** ***

This is the second time FIREFIGHTINGS FINEST has moved us completelyThey are the most profession and hard-working group of peopleKayla, Alyssa, and Jacob worked all day to pack our house ?? completely!!! Excellent FIVE STAR!!

Albert and his partner did a wonderful job moving my fiancé and IThey had smiles on their faces the whole time and moved us super quickThe company is one of better priced businesses for moving in Fort Worth and we have zero complaintsWe will definitely hire this company again for our next move

Excellent service The performed exactly as they said On time and very professional Took extremely good care to protect my belongings

Complaint: ***
I am rejecting this response because: it appeared as though they were going to honor the one-hour massage I have already paid for, but that is not the case at allI called them today and they will "allow" me to give them my new credit card number, get charged for at least another one-hour massage (thereby giving me on my account)Then they'll let me redeem one of themAnd no doubt keep charging me again and againNot acceptable, I am not willing to give them any more moneyI have a credit for a one-hour massage, paid for in March of 2015. I want to use it (at a different location, which is allowed)That is why I filed the complaint. Yesterday, after finally getting ahold of them via email, I sent them a written notice to discontinue a 12-month contract that I fulfilled in full almost five years ago (in October, 2010)I had let it continue to auto-bill since then. They wanted me to use their discontinue form but it allows them to run it by management and "decide" if they want to let me discontinue or notPLEASE UNDERSTAND: I fulfilled the original contract I signed for months back in 2009, and have been paying them monthly since thenI have owned my own businesses and can't believe the business practices of the Rio Rancho Massage EnvyThank you for allowing this venue to report bad businesses
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

Impressive movers could not ask for any better professionals We are ecstatic no problems no complaintsArrived on time and didn't stop! So glad we went with your team Those young men were excellent
Firefighting's Finest Moving & Storage is a great company!!

Complaint: ***I am rejecting this response because: I understand that it was stated and shown that the gift card does not have cash value or is refundableUnder circumstances I would accept that
The issue is that the gift card was sold to my family under pretensesThey purchased a gift for me from Massage Envy and were told that for what they paid they were able to purchase a massage and foot scrub with the gratuity included for the $They were not told or shown, given information on or any other way told that if the recipient of the gift card had been previously seen at any of the nationwide facilities that there may be additional chargesHad the information been disclosed in person when they came in to purchase the gift card or if it is disclosed on the gift card itself then that would be different, but it doesn't.
I will not return to your facility for servicesThe only reason I was going to return at all was because of having the gift cardThe first time I was in your facility your massage therapist had a foul mouth dropping the "F" bomb during my massage and when I said something afterwards all I got was, " I'm sorry, can I sell you a membership" !?! This time when I called to schedule a massage I informed the gal that answered that I had a bad experience there the first time I was there and she was very sweet and she said, " I promise this time will be much better." I look forward to getting this resolved.
Sincerely,*** ***

We can't begin to say how much we appreciated this serviceChase & Thorn were friendly, polite & HARD-WORKING!! They went ABOVE & BEYOND to make sure our move went carefully & smoothlyParking was out of their control & they had to move their truck several times for others' access-they did so apologizing to us every timeWhen they moved our items into new location, they spent time setting up bed frames & mattresses for usWe are a retired couple & this was an unexpected service & surpriseThis meant SO MUCH!! Management needs to know how lucky they are to employ these gentlemenWe hope they are rewarded for their talent & great representation of your business!

I have processed a credit for Ms*** today as a courtesy. She was required to provide Massage Envy Spa with a day written notice to have her September payment not run. She did not do this. Again, I have processed the credit for $and have cancelled her membership effective
immediately today. The membership cancels immediately because she did not make her September payment. If you have any additional questions, please let me know.Sincerely,*** ***Director of Operations

-----Original Message-----From: ***@*** [mailto:***@***] Sent: Tuesday, January 03, 11:AMTo: *** Brauer Cc: ***.***@*** *** ; ***
*** Subject: RE: Fwd: ***plaint ID #***,Good Morning! I just wanted to touch base with you on the above client ***plaintI have reached out to the client back on December 1, I refunded her $and canceled her membership per her requestThe membership price that she is wanting is not available at that priceWhen I spoke to her I did advise her of her options for continuing to be a member with Massage Envy and she declined that offerPlease let me know if you need any additional information.Thank you,*** ***Business ManagerMassage Envy Spa at *** *** *** *** *** ***, TX ***-***-***-***-***(M)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***I am rejecting this response because: The membership document attached to the response is copyrighted in (after multiple class action suits were levied against ME for disputed business practices).In order to accept the response of a day expiration which was never verbally conveyed to me, the recipient, or the gifter (with whom I am still in touch); I expect to be provided the specific contract the gifter signed, not a current, generic membership agreement that was not in effect at the time the gifter entered into the agreement.Note: it is true the gifter did cancel her membership, however, it was due to moving outside the country. She requested a refund for the unused services but that request was denied by ME.Regards,
*** ***

The consumer was in here yesterday and the refund has been processed for her on 2/20/The consumer requested and received a receipt that she could take to her bank to have the overdraft charges removedIf the bank will not refund the overdraft fees I have no problem with discussing that with her
further

-----Original Message-----From: ***@*** [mailto:***@***] Sent: Tuesday, January 03, 11:AMTo: *** Brauer Cc: ***.***@*** *** ; ***
*** Subject: RE: Fwd: ***plaint ID #***,Good Morning! I just wanted to touch base with you on the above client ***plaintI have reached out to the client back on December 1, I refunded her $and canceled her membership per her requestThe membership price that she is wanting is not available at that priceWhen I spoke to her I did advise her of her options for continuing to be a member with Massage Envy and she declined that offerPlease let me know if you need any additional information.Thank you,*** ***Business ManagerMassage Envy Spa at *** *** *** *** *** ***, TX ***-***-***-***-***(M)