Master Tech Automotive, Inc.

On January 2, 2016 I filed a complaint against Commonwealth Financial for their lack of compliance under the Texas Financial Code in regards to account number [redacted]. They still have not provided any of the items required under the TFC but have reinserted the account onto my credit reports. Under the TFC if all items are not sent the account must be deleted until they are provided.Desired Outcome: Deletion from all 3 credit bureaus via E-Oscar with a confirmation of the audit number.

RE #[redacted]Dear [redacted]:Unfortunately Commonwealth Financial Systems did not receive the fax that [redacted] states she sent on August 16, 2017.  She can refax directly to the Client Services department [redacted] to my attention.  We will need confirmation that...

Medicaid covered the date of service that is in collections, 3-11-2012.  Once received I will forward it to our client, [redacted].  At this time the account is being noted as disputed.  I apologize for any inconvenience that this has caused for [redacted].Please do not hesitate to contact my office should you need further assistance.Thank You.Sincerely,Stephanie D[redacted]Client ServicesThis is communication from a debt collector.  This is an attempt to collect a debt and any information obtained will be used for that purpose.

RE #[redacted]Dear [redacted]This letter is acknowledgment that a complaint was received from your office on behalf of [redacted].The above referenced account was assigned to our office on June 17, 2016.  Commonwealth FinancialSystems will mail [redacted] validation of debt.  In addition send a deletion request to the three majorcredit reporting agencies.  Collection activity will cease during the investigation period.Please do not hesitate to contact my office should you need further assistance.Thank You.Sincerely,Stephanie D[redacted]Client RelationsThis is communication from a debt collector.  This is an attempt to collect a debt and any informationobtained will be used for that purpose.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]I am rejecting this response because it does not explain how my previous position in a private sector was disclosed to a woman I do not know. This company continuously contacted this individual and harassed her after she explained to them that she was not me and did not know me. Not only did they continuously harass her, but they also provided her with my personal information. It concerns me that the company refuses to provide their company name in order to protect their confidentiality, but had no concern to protect my confidentiality whatsoever. I found that the individual that they provided my information to also posted that information on social media. I am beyond dissatisfied with this company and how my personal information was provided to a complete stranger. I will be taking further action against this company for a breach of confidentiality. I feel that this company should be  reprimanded or their carelessness regarding people's confidentiality to prevent this from happening again.Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Dear [redacted]:This letter is acknowledgment that a complaint was received from your office from [redacted].The call placed to the phone number provided in this complaint is not a telemarketing call, and is it for the protection of the consumer that Commonwealth Financial Systems confirms...

ID.  It verifies that we are contacting the correct party.  [redacted] [redacted] can reach our office at ###-###-####.    Please feel free to contact my office with additional questions or concerns.Thank You.Sincerely,Stephanie D[redacted]Client Relations

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com: Thank you so much for all your help.. I appreciate it.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

RE #[redacted] $58.00 and #[redacted] $690.00Dear [redacted]:This letter is acknowledgment that a complaint was received from your office on behalf of [redacted].  Commonwealth Financial Systems has taken this complaint very seriously.  In review of the above listed accounts, our...

agency was assigned the accounts for collection November 7, 2017.There has been no contact from [redacted] pertaining to either debt.  Also there is no law that requires our agency to notify consumers prior to credit bureau reporting.  This company fully complied with the Fair Debt Collection Practices Act and the Fair Credit Reporting Act.  Please be advised that we will send [redacted] validation of debt to the address that is listed in this complaint.  This letter will provide the name of the consumer, name of our client, the amount of the debt, and all other disclosures as required by the FDCPA or applicable State law.  In addition we will send a deletion request to the three major credit reporting agencies as the accounts undergo investigation and collection activity will cease.  [redacted] can reach our office by calling our toll free number ###-###-####., Mr. Robert H[redacted], Collections Manager.  I hope this response is satisfactory to [redacted].  We would like to resolve this matter for her as quickly as possible.  Please do not hesitate to contact my office should you need further assistance.Thank You.Sincerely,Stephanie D[redacted]Client ServicesThis is communication from a debt collector.  This is an attempt to collect a debt and any information obtained will be used for that purpose.

[redacted] Please be advised that CFSI account [redacted] is now closed, in response to [redacted] assertion that it is not her debt and she never received service at the medical facility associated with the account.We hope this addresses the issue/s expressed in this complaint fully.Thank you,Kathleen M[redacted]
[redacted]

Social Security Last Four Numbers: [redacted]DOB: May 26, 1992

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
[redacted]
[redacted]

Intentionally left blank

Dear [redacted]:It is not a violation to submit an account to the CRA's prior to validation.Thank You.Stephanie D[redacted]Client Relations

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

RE #[redacted] $394.55Dear [redacted]:Per the request of [redacted] our agency will close and return the above referenced debt to our client, [redacted].  A copy of this complaint will also be forwarded to [redacted].  Our agency will notify the three major credit reporting agencies to remove this account from [redacted]'s credit history.  [redacted] should no longer hear from Commonwealth Financial Systems or any of it's representatives pertaining to this debt.Please do not hesitate to contact my office should you need further assistance.Thank You.Sincerely,Stephanie D[redacted]Client Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: Again... I have proven to the past 3 debt collectors that this debt has been rectified. I have proof from 2 of the 3 on [redacted].com, and one through [redacted]. If they refuse to remove it just because they were stupid enough to purchase an erroneous collection, then it is incumbent upon  me to seek defamation, slander, and liable compensation for the vilification , and money in increased loan rates, and fees they may cause me, and my spouse. 
Regards,
[redacted]

Agency is horrible, they are full of liars, rude, and love to harass people. By law if I have the right to request not to be contacted by phone meaning DNC. They have called from several different numbers, called more than 9 times daily, have used foul language. Commonwealth financial replied to message stating they have contacted credit beaureas to remove from credit report and requested I send in report number. I mailed in what they were asking for and they did not keep their end of contacting credit beaureas to remove from account. They only wrote that message to close out compliant, not to mention they LIED ON THE MESSAGE STATING THEY PREVIOUSLY SENT DETAILED BILL. After I have told the collection agency several months ago not to be contacting by phone guess what happens, I started getting emails and today I got another call with a rude CSR. The girl that called me today stated they would not remove from account on a recorded line but I have the message that I was told otherwise. I look on my credit report it's still on my [redacted] report, I had to dispute with ** AND ** with copy of the message and they credit beaureas final removed. They are unorganized it's always a different person calling to do follow ups and do they don't have have their facts straight. It's very annoying and frustratiing and at this point it's called HARRASMENT. I'm reading a lot of negative things about this company, I will try get everyone together to speak with my attorney and put together a suit.PRIOR REQUESTED NOT TO CONTACTED BY PHONE ONLY US POSTAL MAIL, I WANT NO FURTHER CONTACT FROM COMPANY DO NOT CALL MY PHONE AGAIN!!!!! REMOVE THE FRAUDULENT REPORTING.

Dear [redacted], Please be advised that Commonwealth Financial Systems, Inc. could only locate one open account for this consumer, CFSI account # [redacted], in the amount of $486.00 (not $480.00.)  There is nothing in our database record for this account that shows that it was paid at any point...

either to us directly or to our client.  Therefore, we are requesting that the consumer please send proof of any prior payment (payment receipt) to us at: Commonwealth Financial Systems, Inc. 245 Main Street, Dickson City, PA 18519 OR to our email address at: [email protected].  We can close the account and return it to our client, also deleting it from credit bureau reporting, with proof of payment.  Please note that a verbal payment agreement is not the same thing as proof of prior payment, and would not result in removal from bureau reporting.We hope this addresses the consumer's concern.Thank you,Kathleen M[redacted]Legal/Compliance Admin

[redacted]
 Commonwealth Financial Systems mailed [redacted] validation of debt which is in full compliance of the FDCPA.  An itemized billing statementwas also mailed to her 5-24-2017.  Thank You.Stephanie D[redacted]

Dear [redacted]:This letter is acknowledgment that a complaint was received from your office on behalf of [redacted].  Commonwealth Financial Systems has removed the telephone number listed in this complaint, ###-###-#### as a active number.  [redacted] should no longer...

receive calls from our agency.  On behalf of our company I apologize for any inconvenience our calls may have caused [redacted]. In addition I have notified our client, [redacted], of this complaint and requested that they also remove the telephone number from their records.Please feel free to contact my office should you need further assistance.Thank You.Sincerely,Stephanie D[redacted]Client Relations