Matrix Basement Systems Reviews (%countItem)
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Matrix Basement Systems Rating
Address: 3050 N Kennicott Ave, Arlington Hts, Illinois, United States, 60004
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I had a wonderful experience with this company. They set out and did everything according to how we wrote it up. The employees and contractors were very trustworthy and did excellent work!! Kudos to Jesus and Adrian they did a fantastic job. We love our basement!! Thanks to Rick *** also for being there for any questions we had and making sure the job got done on schedule!! Highly recommend this company to finish your basement!
My husband *** and I had put down a deposit some time ago to have a basement renovation done. We advised them at the time that we did the deposit that we would not be able to actually do the job for a year or two but we wanted to lock in the special financing rate in case we did move forward with the renovation. They said this would be fine and that if we changed our minds, we would receive our deposit back. As it turns out, we encountered a financial challenge and will be unable to move forward with the renovation. I have left messages four times for various people to advise them of this and request our deposit back and not one person has called us back from their company.
I have reviewed the documentation on our end to see if the agreement between Matrix and the *** family indicates contingencies or language that speaks towards post-rescission cancellation or an "out clause" and I cannot find it. From what I can see, we have a binding agreement to finish their basement that was written and signed by all parties back in 2012. We are happy to discuss options with the ***'s, however cannot understand how this is with the Revdex.com and how it is a "complaint". Again, they signed a contract and placed a deposit back in 2012 and nothing has happened up until recent when they called asking for a refund of their deposit. As we have most likely explained verbally and in writing to the ***s, by federal and state law, all homeowners/customers have 3 business days to cancel agreements that are written in their home without penalty or obligation. To cancel an agreement 5 years later and then demand a full refund seems a bit odd. We will reach out today to discuss with the ***'s. Thank you!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
***
Good Morning,
I am emailing you to advise you that I filed a complaint with the Revdex.com late last week and fortunately the business and I were able to come to a resolution and the situation has been rectified in a mutually acceptable way.
The company I filed the complaint against is Matrix Basements. My case # is ***.
Please remove my complaint from their site or whatever you need to do to show that this has been resolved so that it does not result in a "ding" or mark against the business any longer.
If you have any questions or need further information please feel free to contact me via email.
Thank you.
Matrix hasn't completed our basement project which started May 9, 2017. We have not had a walk through with the construction manager as promised. He told us to put sticky notes on areas that we wanted addressed and then we would have a walk through. We placed the notes but didn't get a walk through. Workers were finally sent to do the work. Everything didn't get done; such as the ceiling repaint (its already peeling), trimming not finished and no covers for the new vent openings. We were told this project would take 5 weeks and its nearly 16 weeks with no resolution. The construction manager said he would stop by to take a look but has not. I have reached out to others at Matrix but no reply. Throughout this project, we have been the one to contact the construction manager to find out when things would be done. There were often times when no work would be done for days or a week at a time and we had to follow up. Also, twice we applied for the free 50" led tv that's still being advertised to new customers and again have had no response.
I'm sorry to hear that you have received this level of service, communication and follow through from Matrix and our staff. I understand *** and *** are completing your final punch list and your final walk through will in the next 1-2 days. If possible, I personally would like to stop by and see your project next week and meet you in person. Thank you for your patience.
Regards
I'm sorry to hear that you have received this level of service, communication and follow through from Matrix and our staff. I understand *** and *** are completing your final punch list and your final walk through will in the next 1-2 days. If possible, I personally would like to stop by and see your project next week and meet you in person. Thank you for your patience.
Regards
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
We had Matrix install an expensive basement system. This had a 50 yr warranty. Recently we noted several walls were bubbling. We contacted Matrix March, 2017 and a supervisor came to inspect. He agreed that there was no foundation leak and had no explanation for the problem. He said when they had manpower available they would repair it. A crew came in mid-July and felt that the problem was humidity. They did some work, but then their management said that humidity was our problem and they would charge us for any further work. We have given up on them. We feel that they did not honor their warranty. We also question if their product is capable if it cannot stand humidity from a typical Chicago mid-July season.
Need to verify this before responding or publishing
We are currently working on a solution to this complaint. All Matrix projects come with a 50 year Matrix panel and a 1 year craftsmanship warranty. We identified this repair was a result of humidity levels in the basement which Mr Boyl agreed, and isn't covered under our warranty. We had a customer send in a complaint about our company, before speaking with their spouse to find out that we were already in discussions to have the problem corrected. I hope to have this complaint retracted and removed from the Revdex.com next early next week.
Please....anyone reading this...DO NOT use this company!! Brian especially is the most unreliable person I have ever worked with! He makes promises he cannot keep! We were promised the work we wanted done would take 4 to 6 weeks....it took over 8 weeks and the estimate we were given came out to be over 2,000 dollars higher! There were days and even weeks that no workers showed up! We failed 4 inspections based on the work that had been done. Finally, without Brian here we passed inspection but found out in the end that we had to pay an extra 200.00! The subcontractors do a good job, but with Brian in charge...they fall short...he cant keep promises and we are still waiting for minor things with no return phone calls....since MARCH!!! My neighbors still ask to this day how long it has taken to get the job done! Hoe embarassing!!