Matrix Warranty Solutions Reviews (%countItem)
Matrix Warranty Solutions Rating
Address: 3100 McKinnon St STE 420, Dallas, Texas, United States, 75201-1044
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If I could do no stars I would. They will not stop calling me. I have gone through the automated system a dozen times to have them stop calling me. When they finally stopped calling my personal line they found my work number and have started calling that number now. It has been almost a year of endless harassment. I finally managed to get a representative to tell me the name of the company after seeimingly endless attempts.
This company is a scam, they deserve to rot in the lowest pits of the underworld. They purchase user data and harass you until you cant stand it anymore. You all should be ashamed of yourselves. Training reps to never give away the name of the company then trying to get them to sell something. Where is the ethics, the trust....
If this review plus the email that I am about to send the company gets them to stop contacting me I will buy so many lottery tickets. I know it wont do anything but maybe it will provide some incite to any potential investors in the future.
If this does not stop they will be receiving a cease and desist letter from my attorney in the mail very soon.
No details; just want your money. It appears to be a scam or at least a ripoff.
Telemarketers. I ask every time they call to put my number on their do not call list. Today when I asked that they just hung up on me. I want the calls to stop.
Breached an agreement, I purchased a auto warranty, was set up on auto payments. They quick taking payments, and blamed my bank, dropped my coverage
I purchased a auto warranty about 12 months ago, I paid around $3300 for a 5 year warranty. The payments were automatically deducted from my account, the warranty was set up to be paid in 2 years, so I have paid for half of the bill, and for no aparant reason matrix quick taking payments, and said it was a error on my banks part. This was an absolute lie, because I called my bank and they told me that matrix didn't even attempt to collect the $135 payment. The last payment they took was in September. This is the way they get out of a service contract? This is not only wrong it should be illegal. Nevertheless I have been ripped off for a little over $1600 and have no warranty on my truck. Please help.
I want my warranty reinstated immediately with the original contract, I am willing to pay the balance of the contract as agreed upon. But if Matrix refuses then I want a full refund.
Matrix sent an email to the customer to address the situation. The customer is showing as active in our system. If there was a payment problem during the policy ownership, the customer should reach out to Mepco Finance who processes the payments. Matrix has also reached out to the seller of the policy. They informed us there was a payment issue but spoke with the customer and resolved the issues and caught up on back payments. This should take care of the customer's complaint.
Company calls from different number selling extended warranty on vehicles and disconnects phone numbers after the take your money Automotive company.
This company called and sold me extended warranty on my vehicle vehicle 12/2/2019 they charged my account and stated I would receive my policy in 5 days. They stated to review the policy and take it to a Mercedes Automotive to verify everything and it was not a fake policy, if I did not like the policy I could cancel before the 30 days and would get a full refund no questions asked. When I did not receive my policy I called the numbers they called me from and they were disconnected. So I called the number on my bank statement and spoke to Lucy and told her I wanted to cancel my policy for a full refund because I never received my policy and no longer wanted the services. She stated that I could not get my money back, I asked her why not if it had not even been 30 days so I wanted it cancel for my full refund. Lucy said that I had a policy number it is ERENETXXXXXXX and my policy was with Matrix so therefore I could not get a refund. Please help!! this company is a scam and are just taking money without providing any services. I want my refund and policy canceled.
Numbers they called me from XXX-XXX-XXXX, XXX-XXX-XXXX, XXX-XXX-XXXX address the gave me to mail my signature to have on file they stated to protect themselves Lucy stated was P.O Box 2399 Cypress, CA XXXXX. These people need to be shut down for stealing money and lying to consumers about false services
I want policy canceled ASAP and my full refund.
Matrix has located the customer's contract under a different name as pending in our system. We will reach out to the selling dealer and make sure the customer's policy is canceled and is refunded in full as her policy is under 30 days old. Thank you for bringing this to our attention.
Unsolicited call from Lisa *** for marketing purposes with a spoofed number to my cell that is on Do Not Call List.
On 10/31/2019 Lisa *** Called with a spoofed number XXXXXXXXXX my cell number XXXXXXXXXX and sold me a policy which I cancelled and terminated the business relationship. The seller is National Car Cure,Contract with Elementep and the Administrator is MATRIX.
Ill attach the documents to support.
The business to contact me so that we can solve this issue.
Thank you for providing all the information. Matrix will reach out to resolve the issue and return any refund as appropriate.
This company is a full blown scam. I spoke with a representative on how to file a claim and instead of assisting me as a customer and providing me all the details I needed, they withheld information. The Matrix agent did not inform me what forms of payments their company would accept. They told me to just pay and they will reimburse me. I've paid my repair and now they refuse to reimburse me because the payment was made in cash to my repair center. This is bad business.
I would like to speak with the legal department of Matrix/ Element protection plans regarding calls to my cell phone that violate the TCPA.
I have received numerous Calls from Matrix/Element protection plan attempting to sell car warranties. The agents each time name Matrix and Element and give their websites as reference who they are selling for. I would like to speak with their legal department regarding theses violations of TCPA.
For their legal department to contact me to reach a settlement in this matter.
Matrix does not make outbound calls. Matrix would need more information on the company making the calls so we can take appropriate action. Regardless, Matrix will have someone reach out to the consumer to discuss and possibly get to the bottom of the issue with any information provided.
(The consumer indicated he/she DID NOT accept the response from the business.)
this is their general response to theses type of responses. Again send me your attonery's infomation so we can speak. We all know you hire a 3rd party for marketing but that does not make you expect from the TCPA.
Matrix does not hire 3rd parties for marketing. As stated originally, Matrix would like to help but would need information on the company making the calls. Matrix will have someone reach out to the consumer so we can get more information to prevent this in the future.
I received a robocall that appeared as a local number listed as "Dee". When I answered, it was a robocall. It went to National Dealer Services. The agent is a screener and forwards the call to Matrix Warranty Solutions, Inc. Matrix then solicits the sale of an extended automobile policy as a result of the forwarded robocall and a third party beneficiary of the robocall.
I am on the Do Not Call Registry and have asked several times to not be called be National Dealer Services.
It is alleged and believed that as a third party beneficiary of the calls, Matrix is liable to the conduct of National Dealer Services.
In Matrix response to the complaint they state they do not make outbound calls. I agree they did not make an outbound call the call was sent to them as a party call to which when handed off to Matrix the person from National Dealer Services drops off the call.
You will see the numerous complaints over the same situation. While Matrix may claim they do not know anything, it seem highly irregular that multiple unaffiliated people are complaining about the same thing in the same manner. Bluntly. Matrix is lying.
Submitted complaint about refund owed to AA Auto Holding . Everyone is pusing the buck . AA is telling me Matrix is responsable .
Matrix owes me a refund . Annexed attached is my complete documentation and service contract listing Matrix as administrator . AA Blames matrix . Matrix Blames AA . As a concumer I should not be running around tring to get a refund . When you asked for a premiuim I paid .
All I want is a refund owed to me .
Matrix has been made aware of the situation and will reach out to AA Auto Holding and make sure the customer receives the appropriate refund.
(The consumer indicated he/she DID NOT accept the response from the business.)
I will accept when I receive refund . Whole process is absolutely unacceptable but at least you responded.
Matrix is processing the refund as of 12/6/19. It may take a few days to reflect in the customer's account. Thank you.
(The consumer indicated he/she DID NOT accept the response from the business.)
Please facilitate a wire transfer to :
***
Routing number XXXXXXXXX
Account : XXXXXXXXXX
TD Bank
Upon receiving I will close case and give a positive review.
I'm on the do not Call list. These people continue to call me and spoof their caller ID to be a number just a few digits off my own.
This company continues to call me although I'm on the do not Call list. they finally called me on a number a few digits off of mine and I knew at that point that it was a Spam call. I answered it and went along with her call and at one point I hung up. They didn't return my call from their actual phone number of their company. I request a call from their legal department so I can settle this without going to court
I'll settle this call for $500, or they can go to court with it
Matrix does not make telemarketing calls. Matrix requests that the consumer provides more information on the company that made the calls so we can investigate further and get them to respect the Do Not Call list and stop calling the consumer. Matrix remains willing and able to assist the consumer if more information is provided.
(The consumer indicated he/she DID NOT accept the response from the business.)
I have read reviews of them stating the exact same thing to others. I continue to receive these calls from them even after this complaint was filed. The number is spoofed as a local number that is close to my own number. Info along with it and they transfer me to someone whom doesn't speak broken English. I lead them on a few minutes and tell them I am driving and reception is poor. I then hang up, they call me back from an 866 number that is from Matrix. I will prove my point by going all the way as to let them bill my credit card so it shows their name. I will make sure the card seclines the charge and then I will have proof of this scam.
Matrix does not have an 866 number. The consumer needs to press the caller on the name of the actual company making the calls so Matrix can get involved and get them to stop. Please provide as much information as possible on the company making the call.
Got a call from a High Pressure Polished Salesman about me purchasing his Extended Warranty on my van. I did NOT GIVE OUT my credit card. HE HUNG UP.
This happened today. The first person that I spoke with had my van information, my phone number, mailing address, and email information. She rambles, then, HE COMES ON THE LINE. The caller said, "His name was Michael *** Supervisor, Employee *** His Direct Phone number is X-XXX-XXX-XXXX, regarding me purchasing or Reviewing a Warranty Policy of 5 Years or 100,000 miles, $100.00 deductible" "He could HOLD IT for a DEPOSIT TODAY as low as $50.00 and cost went from $3, 699. Down to $2,285. With the hold being PAID TODAY!!!" "Then after 30 days, if I DID NOT WANT the warranty, then, the $50.00 was FULLY REFUNDABLE because THATS THE LAW!!" He said, "that they mailed me this packet but when I DID NOT RESPOND, THEN, THEY START CALLING FOLKS!" "Otherwise, I would make monthly payments on my warranty. " HE SAID, "WE ARE IN THE 21ST CENTURY and its NOT LIKE HE WAS GONNA TAKE MY MONEY.!"
I asked him, "what website can I go to and review this information?" He RELUCTANTLY said Very Fast, "Matrix Warranty "
I explained that, I do not know who you are, I had NOT received no mail with this information, etc. And that, I WAS NOT GIVING ANY OF MY FINANCIAL INFORMATION TO HIM.
I HAVE NOT RECEIVED ANY PACKET FROM THIS COMPANY.
Then, AFTER HIS PERIODS OF, "MAKING FUN OF ME", SEVERAL TIMES!!!!
I REFUSED TO GIVE HIM MY FINANCE INFORMATION, HE ABRUPTLY HUNG UP!!!
I am on the DO NOT CALL REGISTER HOWEVER, I CONTINUE TO RECEIVE SCAM CALLS.
This person is SCAMMING FOLKS, BELITTLING AND HIS TACTIC DID NOT WORK ON ME!! I understand trying to sale folks, BUT, THIS WAS NOT A HIGH PRESSURE SALESMAN, A SCAMMER CALL. NEEDS TO BE SHUT DOWN ASAP!! THANKS
I would like to know what corrective action is being taken by Revdex.com regarding this complaint. Thank you!!!
Matrix does not make sales calls. Matrix will investigate this customer's claim and look into the number provided and make sure the company responsible for the call adheres to the TCPA regulations and will stop calling the customer in the future.
I contacted company about robocalls to my cell. I'm on National Do Not Call List. Requested their Do Not Call Policy. Didn't respond/provide policy.
I contacted company on 11/1/19 (certified mail #XXXX XXXX XXXX XXXX XXXX) about not less than 4 (four) robocalls to my cell phone on 9/10/19, 9/20/19, 10/3/19, and 10/11/19 made with pre-recorded messages and unsolicited telemarketing. My number is on the Do Not Call List. I requested copy of their Do Not Call Policy. They did not provide policy nor respond to any of my communication.
Contact by the business for response to my previous communication/letter, provide copy of their Do Not Call Policy as I previously requested.
Matrix does not participate in robocalls or outbound marketing. Matrix requests information on the company making the calls either the phone number or company name so Matrix can investigate and contact the marketer to get them to stop. Please provide more information.
(The consumer indicated he/she DID NOT accept the response from the business.)
In my 11/1/19 certified letter (#XXXX XXXX XXXX XXXX XXXX), I asked Matrix to /provide a copy of their Do Not Call List Policy to me via email or mail, they have not provided. Therefore I do not accept this response. In the attachment, I am again providing my email and mailing address where Do Not Call List Policy can be provided. Please provide this policy immediately. I am providing AGAIN in the attachment my very detailed and thorough documentation of the calls which Matrix has made to me which include the phone number making the call. I have previously provided this in my 11/1/19 certified letter (#XXXX XXXX XXXX XXXX XXXX). I am requesting that Matrix immediately inform me of the legal name, and contact information, including address, phone, and email of the marketer which they have hired to make these calls. Additionally, regardless of if contact a marketer has made these calls, Matrix is responsible for calls made on their behalf selling their services. Please respond to my requests immediately or this will be escalated.
As previously stated, Matrix does not make marketing calls. Therefore, there is no internal Do Not Call policy. We would have to adhere to the federal rules and regulations of the TCPA as would any company. Matrix does not hire marketing firms to make calls on their behalf. Matrix will review the information provided in the attachment and attempt to locate the company calling the consumer and get them to 1. stop calling the consumer 2. follow any applicable laws pertaining to the TCPA and 3. stop them from misrepresenting who they work for.
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this response because Matrix has not researched the issue as they indicated they would do in their initial response to this complaint. In their initial response to my complaint, Matrix indicated "Matrix requests information on the company making the calls either the phone number or company name so Matrix can investigate and contact the marketer." I provided this information, for the second time, within this complaint. Matrix had already been previously provided this information on 11/1/19 in my certified letter (#XXXX XXXX XXXX XXXX XXXX). Matrix has not completed this investigation which in their response they indicated they would complete to resolve my issues with the company. More specifically, in their 11/19/19 response, Matrix still responds that "Matrix will review the information provided in the attachment and attempt to locate the company calling the consumer...." This complaint should not be closed as resolved until such time as Matrix completes the investigation and provides the requested information from the investigation. Based on what Matrix offered and committed to do, this complaint is not resolved. Furthermore, my request was specifically that Matrix immediately inform me of the legal name, and contact information, including address, phone, and email of the marketer. Matrix has not completed this, therefore this complaint should not be closed.
Furthermore, I do not accept this response because Matrix is lying in their responses to the Revdex.com and making conflicting statements. In their initial 11/14/19 response, Matrix indicates "Matrix can investigate and contact the marketer to get them to stop". However, in their 11/19/19 response, Matrix indicates, "Matrix does not hire marketing firms to make calls on their behalf." Matrix further goes on to indicate in their 11/19/19 response, that they will "attempt to locate the company calling the consumer and get them to 1. Stop..." These statements are conflicting, contradictory, and mutually exclusive.
Furthermore, Matrix is lying when they indicate in their 11/14/19 response that "Matrix does not participate in robocalls or make outbound marketing calls" and in their 11/19/19 response when they indicate "Matrix does not hire marketing firms to make calls on their behalf." Specifically, in my thorough documentation provided to Matrix twice, the transcript of the calls placed to my cell phone indicate the customer service representative indicating that the warranty offered is from their company and directing me to the company's website to review the warranty offered by their company.
The calls placed to my cell phone were on behalf of Matrix. Furthermore, I am noting for my records that on 11/19/19 Matrix has indicted "there is no internal Do Not Call policy" and has REFUSED to provide to me a Do Not Call Policy after repeated inquiry and request for the document.
Scammers, they use robocall call centers to transfer you to them. Telling you, that you must pay for the warranty now and can not call back if you would like to think about it. Come on people a reputable company with a reputable product does not do business this way. Read the rest of the reviews. It's the same sad story on each review. Report the calls to the FCC as unsolicited calls if you are on the Do Not Call Registry. The reason they are A+ is because the few actual complaints they have had were resolved because of the fine print in the underwriting of the contract and was satisfied by the Revdex.com. Meaning they're able to get out of the complaints filed and look responsible to the Revdex.com. If you file a DBA with the Revdex.com and pay them you too can become an A+ business with the Revdex.com.
Violation of Do Not Call Registry, Using Robocalls to generate Business Contacts in violation of state and federal laws. Spoofing on VOIP lines
On October 28, 2019, I received a call from National Dealer Services (NDS) using 2 Robocall messages from a VOIP number, XXX-XXX-XXXX, listed to "Dee" (spoofing), no Dee there and the business was in Texas and not South Carolina as the call indicated creating a deceptive practice, thinking the call is local, using robocalls as well. After the initial screening with NDS, I was transferred to an agent that when asked who his business was, he stated Matrix Protection. When asked how I went from speaking to NDS to Matrix, he hung up.
It is evident from the complaints that while Matrix claims they do not make calls, they receive them from businesses that utilize robocalls and transfers the call.
They receive a benefit from the call and I guess they pay a referral fee or compensate the business for the transfer if a sale is made otherwise why would NDS want my information unless to link it up and receive payment if a sale is made.
By compensating NDS, implicitly condoning the actions of NDS, and receiving a benefit of the transfer in a sale of insurance, Matrix is vicariously liable for the actions of NDS and complicit with any violations of the Do Not Call list and the robocall practices.
Matrix and their representatives comply with Federal and State Consumer Protection Requirements. Self report violations to state and federal agencies. Ensure I receive no further contact from them, since I am on the Do Not Call Registry, or anyone acting on their behalf that forwards me to them after using a robocall. Agree to terms of liquidated damages of $2,000.00, if ever contacted by them or anyone that forwards me to them I can proceed against them in South Carolina to enforce the Liquidated damages.
Matrix does not make outbound or telemarketing calls. Matrix is a claim administration company. No calls are transferred to Matrix from a telemarketing service. Matrix does not pay a referral fee to any telemarketers or "robocallers". The description outlined by the consumer of our business is inaccurate. Matrix asks the Revdex.com to close this complaint out as erroneous as a result.
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this response. There are other identical complaints indicating the same type of calls. The company is not innocent and benefits from the forwarded call. They are just as liable as the company using the robocall. Unless they sign an agreement to not solicit with a liquidated damages clause they are liable and I will not agree to this canned response deflecting responsibility.
Matrix does not make outbound calls nor does it accept transfers from marketers. Matrix administrates claims. If the consumer has a complaint on a claim, Matrix would investigate and take responsibility for. However, if the consumer is alleging a company is non compliant with the TCPA and is using Matrix's name, Matrix will attempt to reach out to National Dealer Services and request that they adhere to all applicable laws and regulations as well as stop calling the consumer in this complaint.
(The consumer indicated he/she DID NOT accept the response from the business.)
I was transferred to a Matrix representative and that I knew the business name. Matrix has similar complaints so it is not an isolated incident. Matrix is just as liable as National Dealer Services in violating the NDC. I will not agree to this solution unless they agree to sign an agreement to no contact me directly or through other parties with a liquidated damages clause if they do contact me again in any media format both written or electronic.
This company used my phone number to spoof calls to victims claiming they owed money on claims.
The company Matrix Warranty Solutions used my phone number, which has been registered under the DoNotCall registry since 2005, in order to spoof the number and convince victims into providing their credit card or other payment information. They knew my full name as well as phone number. I do not know what other information they had on me to impersonate me.
I would like Matrix Warranty Solutions to stop claiming to be me by using my phone number.
Matrix does not use or make spoof calls. Matrix would never mask a phone number to reach out to an existing customer if something is needed on a claim. This consumer is outlining outright fraud by a 3rd party. The allegations are troublesome and will be investigated immediately. Matrix will reach out to the consumer after a thorough investigation has been conducted with any findings.
Scammers, they use robocall call centers to transfer you to them. Telling you, that you must pay for the warranty now and can not call back if you would like to think about it. Come on people a reputable company with a reputable product does not do business this way. Read the rest of the reviews. It's the same sad story on each review. Report the calls to the FCC as unsolicited calls if you are on the Do Not Call Registry. The reason they are A+ is because the few actual complaints they have had were resolved because of the fine print in the underwriting of the contract and was satisfied by the Revdex.com. Meaning they're able to get out of the complaints filed and look responsible to the Revdex.com. If you file a DBA with the Revdex.com and pay them you too can become an A+ business with the Revdex.com. Just click the join/apply link above. DO YOUR RESEARCH! Take these reviews to be truth. These reviews are unpaid and unsolicited.
Continued calls despite being on the National Do Not Call Registry
I continue to get calls from a company which uses slightly different names (Vehicle Service Center, Warranty Department, etc.). Half the time they give me fake web addresses when I ask for more information. I have asked them to stop calling numerous times, but the calls persist. During the last call, I was transferred to a representative who claimed she worked for Administrator's Matrix Warranty. I confirmed it was Matrix Warranty Solutions, Inc. I then asked not to call me anymore and explained that I get a large amount of calls from this company, but she had already hung up. I have recorded some of these calls. These calls are in direct violation of the TCPA including Calls to Cellphones and Telemarketing Calls to Consumers on the Do Not Call Registry. Put me in touch with your legal and compliance department immediately so we can discuss damages for TCPA violations.
I have received well over 20 calls from this company. I have requested not to be called again many times.
Put me in touch with your legal and compliance department immediately so we can discuss damages for TCPA violations.
Matrix does not make outbound calls. Matrix does not employee or engage in telemarketing activities. Matrix does not condone excessive calling or harassment. Matrix will investigate the claim and attempt to reach the marketer given by the customer to get them to comply with all TCPA laws and regulations.
Scammers. Said my mom took out 3 warranties on the same truck. Cost her thousands on a truck she no longer had. Scammers scammers. Guy I talked to on phone was complete jerk. No she won't get her money back. It's her fault he said. She agreed to it.... ELDERLY ABUSE.
Veronica *** has been in charge of my policy. I have asked her numerous times to cancel and she refuses to cancel or let me speak with a manager
Veronica *** was very pushy over the phone while trying to sell me an extended warranty on my vehicle. I told her that I was unsure and she told me that I should compare my current warranty and the warranty she sold me. I did just that and my current warranty is almost the same. She told me that after comparing all I have to do is call back and she would cancel it for me. I called on Monday, September 16, 2019 and she told me that I had to send something in writing and she would email me the instructions and she did not do so. I need my $100 back and I need this account closed NOW. The Revdex.com Needs to step in. I was told I had 30 days from the date of purchase which was September 13, 2019 to cancel for a full refund and you guys are refusing to do so. I want this *** account closed and I want it closed now and I want my money back!
I need this *** account closed NOW! I also need my refund as promised
Matrix will contact your selling agent and let them know you wish to cancel. Since the customer is within their 30 day look period, they will receive a full refund.