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Mattamy Arizona

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Mattamy Arizona Reviews (24)

Our Mattamy Experience
I wish we had looked at reviews before putting our life savings and trust into this organization to build us a safe and well-constructed home. We put a down payment on a new build in July 2019. We were told it would be done by Jan/Feb of 2020 and be of the utmost in quality. We were delayed 4 times. When we saw other homes nearly at the same stage as ours, that hadn’t broken ground until months after ours, we asked why. We were told they don’t sacrifice quality for speed. They were consistently under staffed, yet we were pushed to make fire drill decisions that they couldn't meet themselves. We had to spend 60k in upgrades to get the interior close to what we wanted and needed, however, a lot of what we picked out at design is NOT what showed up in our home. We closed in the middle of April and it wasn’t functional or safe enough to live in until the end of May. Among many issues, we were told the day of close that the shower wasn’t constructed properly or usable. We were promised reimbursement to fix it, but when we submitted the $1500, we were then told they wouldn’t release the money until we signed a settlement agreement that a lawyer told us we shouldn't be signing. This happened just after having to spend $4000 to fix an entire house of tile that they "contaminated" during construction because it wasn’t protected or sealed. They continually displaced their mistakes as our responsibility and this was no different. A month after close, as the house just became fixed enough to move in, we removed a baseboard to insert a cabinet and found mold. In that same week we also realized the AC wasn’t working and had to wait 6 days in nearly 100-degree weather for it to be repaired. In that process it was uncovered that the breaker box wasn’t labeled correctly which could have resulted in a deadly mistake for us and the contractors. At that point we had paid a mortgage payment and still couldn't move into our newly built home. Every contractor, inspector, realtor and basic onlooker that has seen the home has commented on the poor workmanship. Things happen, especially in construction, but how it is handled is what makes the difference between a quality builder that cares about what they are providing their customers and a churn and burn organization that only cares about its bottom line. When questions or issues were brought to their attention, the majority of the time the response was either, NO, I’m not authorized to do that, that's just our corporate policy, or we are sorry you feel that way. Think long and hard before putting deposits down, because once you do, you can’t get them back!

Jan 05, 2020

We have followed up with the homeowner directly and scheduled an inspection to evaluate the claimRegards, Leslie C [redacted] Chief Legal Counsel, US

Dec 11, 2019

We replaced the damaged window and worked with the homeowner directly to resolve this matter; therefore, this matter should be closed.Regards, Leslie C [redacted] Chief Legal Counsel- US

Nov 09, 2019

We will not buy back the customers homeWe are only obligated to correct any issues that fall under the warranty guidelinesPlease contact me or the warranty departmentThank You Steve S*Division President

Oct 30, 2019

I’m responding to the above complaintOur Mission statement at Mattamy homes is to provide the best homeowner experienceWe take this statement very serious and when we have a challenge arise in which a buyer has felt they have not received the best experience we simply want to change that and make it right! In this situation the customers complaint details are correctWe simply had a breakdown in clerical and communication from our office to the design studioClearly we set the expectation for the customer and did not follow throughThe good news is that the customer was not charged for the itemWe truly apologize for this error and wish to resolve the issue by installing a after-market soft water system at no expense to the customerWe plan on doing this in short order but do have to do some research to make sure the customer gets the best product and installationWe will plan on contacting the customer today and set the expectation of the timing to get this item installedOn Behalf of the Mattamy team I sincerely apologize for this error and hope we can truly turn this into the best experience for our customerThank you for your attention in this matter and working with us in advance

Mattamy Homes stands behind their product 100%Our goal is always to make this the "Best Homeowner Experience" for each and every customer we sell a home toEach of our homes we build are put through a rigorous quality assurance process that ensures quality at the highest standard of
buildingWe also are governed by local and state agencies that include numerous inspections per the national building code and the highest workmanship standards through the Arizona Registrar Of ContractorsWe also register each home with a structural year warranty to provide peace of mind to each one of our customers We would be happy to meet with this customer at their home and address all of their concerns and take appropriate action to remedy any items that warrant repairing or replacingPlease feel free to have the customer call me direct at ###-###-####We look forward to their call Sincerely, Steve S*Division President Mattamy Homes - Phoenix

We will coordinate directly with the homeowner to resolve this matter.Regards, Leslie C***Chief Legal Counsel- US

Mattamy Homes is in contact with the complainant and schedules are in process to resolve their issues. Regards, Leslie CC***Chief Legal Counsel- US

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We have followed up with the homeowner directly and scheduled an inspection to evaluate the claim. Regards, Leslie C. [redacted]Chief Legal Counsel, US

We replaced the damaged window and worked with the homeowner directly to resolve this matter; therefore, this matter should be closed.Regards, Leslie C. [redacted]Chief Legal Counsel- US

We will not buy back the customers home. We are only obligated to correct any issues that fall under the warranty guidelines. Please contact me or the warranty department. Thank You Steve S[redacted]Division President

This complaint is not closed?  Mattamy Homes has not contacted us regarding this complaint and no repairs have been done.  How do we move forward?  Ms. Garcia, We...

received a letter from Mattamy's Legal department yesterday, that they will not honor their 1 year warranty issues, and that we are on our own.[redacted]480-694-5550480-798-9629

I’m responding to the above complaint. Our Mission statement at Mattamy homes is to provide the best homeowner experience. We take this statement very serious and when we have a challenge arise in which a buyer has felt they have not received the best experience we simply want to change that and...

make it right! In this situation the customers complaint details are correct. We simply had a breakdown in clerical and communication from our office to the design studio. Clearly we set the expectation for the customer and did not follow through. The good news is that the customer was not charged for the item. We truly apologize for this error and wish to resolve the issue by installing a after-market soft water system at no expense to the customer. We plan on doing this in short order but do have to do some research to make sure the customer gets the best product and installation. We will plan on contacting the customer today and set the expectation of the timing to get this item installed. On Behalf of the Mattamy team I sincerely apologize for this error and hope we can truly turn this into the best experience for our customer. Thank you for your attention in this matter and working with us in advance.

We replaced the damaged window and worked with the homeowner directly to resolve this matter; therefore, this matter should be closed.
Regards,
Leslie C. [redacted]
Chief Legal Counsel- US

I’m responding to the above complaint. Our Mission statement at Mattamy homes is to provide the best homeowner experience. We take this statement very serious and when we have a challenge arise in which a buyer has felt they have not received the best experience we simply want to change that and...

make it right! In this situation the customers complaint details are correct. We simply had a breakdown in clerical and communication from our office to the design studio. Clearly we set the expectation for the customer and did not follow through. The good news is that the customer was not charged for the item. We truly apologize for this error and wish to resolve the issue by installing a after-market soft water system at no expense to the customer. We plan on doing this in short order but do have to do some research to make sure the customer gets the best product and installation. We will plan on contacting the customer today and set the expectation of the timing to get this item installed. On Behalf of the Mattamy team I sincerely apologize for this error and hope we can truly turn this into the best experience for our customer. Thank you for your attention in this matter and working with us in advance.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

We will not buy back the customers home. We are only obligated to correct any issues that fall under the warranty guidelines. Please contact me or the warranty department.
Thank You
Steve S[redacted]
Division President

The business has responded with a representative to begin work. That does not mean work has been accomplished or will be accomplished to my satisfaction.  They have sent repair people before only to have work done wrong requiring repeat after repeat repair order and still the same results. Einstiens Theory of Insanity, "Doing the same thing over and over expecting different results." I told the Warranty Representative this morning that I will have a complete inspection of the property done after they finish the repairs because problems are so numereous I cannot catch them all. The cost is $350. I WILL present Matammy with the receiipt from the inspection company when completed along with results and expect reempursment along with repairs if needed at that time.

Mattamy Homes stands behind their product 100%. Our goal is always to make this the "Best Homeowner Experience" for each and every customer we sell a home to. Each of our homes we build are put through a rigorous quality assurance process that ensures quality at the highest standard...

of building. We also are governed by local and state agencies that include numerous inspections per the national building code and the highest workmanship standards through the Arizona Registrar Of Contractors. We also register each home with a structural 10 year warranty to provide peace of mind to each one of our customers.  
We would be happy to meet with this customer at their home and address all of their concerns and take appropriate action to remedy any items that warrant repairing or replacing. Please feel free to have the customer call me direct at ###-###-####. We look forward to their call.
 
Sincerely,
 
Steve S[redacted]
Division President
Mattamy Homes - Phoenix

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Description: Home Builders, Real Estate Developers, Real Estate, Real Estate Consultants, Real Estate - Commercial, Real Estate - Industrial, Real Estate - Short Sale, Building Contractors, Contractors - General

Address: 20611 west Carlton Manor, Buckeye, Arizona, United States, 85396

Phone:

+1 (480) 500-5188
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Website:

www.mattamyhomesaz.com


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