MBI, Inc.

Thank you
for forwarding this complaint to us. We
regret the error in sending the wrong
Pendant to Mr***. We were able to expedite the correct pendant
and it was shipped to Mr*** on Friday for delivery today
Again, we
apologize for the error and believe this matter to be resolved to his
satisfaction
Regards,
*** ***
Danbury
Mint
Customer
Service Supervisor
*** *** ***

Thank you for
forwarding this complaint to us. We
regret the delay with Mr***’s order of the
Personalized Diamond I Love
You Pendant. When we spoke with Mr
*** on 2/we advised him of the potential delay in receiving his order
after Valentine’s Day.
His order was
shipped on February 14th and, according to the FedEx tracking, it
was delivered on February 19th.
In the interest of resolving this matter, we have refunded the $he
already paid, and cleared the balance from this order.
We regret the
inconvenience this has caused and believe this matter to be resolved.
*** ***
Danbury Mint
Customer Service Supervisor
*** *** ***

Thank
you for forwarding this complaint to us.
We regret that this order did not arrive by January
20th Our records indicate that it was delivered on
January 21st. We handed off your order to *** on January 13th
(they entered it into their system on January 15th) It should have taken between 1-days for
delivery. We are very disappointed in ***’s mishandling of your package
and we have registered a complaint with them
We
are processing a refund of the $shipping and service charge to Mr***
Visa card
We
apologize for any inconvenience this has caused
Regards,
*** ***
Danbury
Mint
Customer
Service Supervisor
*** *** ***

I
sincerely apologize for the manner in which Ms. [redacted]’ call was handled.  We pride ourselves in...

providing exceptional
service and clearly fell short of that in handling her call. 
I spoke with Ms. [redacted] today and arranged the replacement
for the bracelet she didn’t receive.  She
also agreed to continue with the collection.
She seemed satisfied when we spoke and we believe the
matter to be resolved.
[redacted]
Customer Service Supervisor
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
A[redacted]

Review: I made several requests to have them take me off their mailing list and even spoke with themover the phone. But they refuse to do so and just to make things worse they started sendingme advertisements in the mail every day. What they do is send me pictures of jewelry and boxes with my name and a womens name with notes that express sentual devotions to each other in plain site so everyone can see includingthe mail carrier to give a picture of deceitful interludes with a women that is not my wife. This has got the stinch of evil harassment and personal anoiance on it to ruin the good reputation of honest and decent people. Please note that this has been going on for overtwo years.Desired Settlement: A public apologie, and a written guaranteed statement that they will never send me anotheradvertisement.And for the benefit of the public that they cover up their perverted advertising printed pictures in a consealed envolope.

Business

Response:

Review: Responding to an add in a magazine, I ordered a book for our grandson. The add described the book in detail and had a price of $5.95 or $6.95. It sounded like a great deal so, I called and ordered the book to be sent to our grandson. I gave the lady our credit card number for that purchase. She never mentioned that additional books would be sent monthly and the magazine add didn't mention it either. We received a statement for that purchase at the address we were at when we ordered the book. Our grandson got the book at his home address. We understand that there was a paper included with the book that said we'd be sent additional books each month thereafter. However, our fourteen year old grandson is autistic and although he reads very well, that notice would mean nothing to him. A month later, he received another book, "[redacted]", and our credit card was billed $44.90. We called [redacted] and was informed of all of this at that time. I told them the notice should have been sent to the persons ordering and paying for the gift not the person receiving the gift. They more or less told me that's tough. I told them I wasn't going to pay them and I wasn't going to tell our grandson he had to give the book back either. I contacted our credit card company and they gave us a credit, however, [redacted] continued to send us bills.Desired Settlement: I want [redacted] to quit sending us bills and I want them to be forced to advise the purchaser that additional books will be sent and billed each month, not the person receiving the gift.

Business

Response:

We are responding to the

complaint filed by [redacted] regarding a gift order that she placed for her

grandson for a book, [redacted].

Information regarding future shipments in this series of books should

not have been included with the book sent to her grandson as a gift. We sincerely apologize for the error. Her grandson may keep the second book with

our compliments. She will not receive

any further invoices from us.

Review: Continues to mail me a bill and offers from their third party advertisers. Harassed since January 2015 with various advertisements of theirs.Desired Settlement: To get me off all their mailing lists and to No Longer Rent my name to their Third Paty Advertisers

Consumer

Response:

From: [redacted] Sent: Saturday, March 28, 2015 1:59 PM To: [redacted] Subject: ID [redacted] UPDATE to complaint My complaint against [redacted], has been RESOLVED! On 3/27/15, at 3:29pm, had spoken with Customer Care. They said they can't stop current pre-printed mailings. As of the date 3/27/15 they said they would suppress all future mailings including from Third Party Advertisers. That it would take two-weeks for all mailings to stop. [redacted]

Review: My husband saw an ad from Danbury Mint (MBI, Inc.)about the "Heart of the Family" personalized pendant and wanted to purchase it for my 70th birthday. Since he is a disabled veteran, age 91, I placed the order by phone for him on 2/24/14. Since the ad stated, "send no money now", I requested an invoice for initial payment be sent to our address. After 3 weeks when no invoice arrived, I called again and the invoice was suppose to be re-sent on 3/17/14 (the day of my 2nd call). I have e-mailed their customer service 3 times since about the invoice. I received no reply the last time. I'm still waiting for an invoice 3 weeks later. We prefer to make our purchases by check. We feel that our order was valued of lesser importance since we choose not to use a credit card for this purchase. This whole experience has been very frustrating and took away the sweetness of my husband's intent.Desired Settlement: At this point, my birthday has come and gone. We would be willing to receive the pendant as ordered for a reduced cost of 50%. Also, We hope they improve their customer service like the capability to e-mail an invoice to a customer (I was told during one phone conversation that such a service was not available).

Business

Response:

Thank you for

forwarding this complaint to us. I

assure you that Mrs. [redacted]’s order was not treated any differently since she

chose not to use a credit card for this order.

Due to production delays with this item, we did not send invoices to any

customers until 4/22/14. We regret that

the representatives did not inform Mrs. [redacted] of this when she contacted

us.

Review: I recently purchased MIRACLE ROSES product from the Danbury Mint based on a promotional advertisement that was mailed to me. This advertising, also on the [redacted] website, is copied and pasted in the next paragraph. After spending $129 to buy my loved one MIRACLE ROSES as what I considered a romantic and unique Valentine's Day gift, I cannot express to you the amount of disappointment she expressed to me. Both she and her mother are confident that the flowers are artificial, and the overall value of MIRACLE ROSES is not worth more than $20. Further, when my loved one called customer service at Danbury Mint to demand a refund, the customer service representative agreed with her that the promotional advertising is misleading the public and highly deceptive!

Miracle Roses

Few things in life are more beautiful or romantic than a dozen ruby-red roses. But what a disappointment when they fade within days! Thanks to the ingenious sealed elliptical glass vase, these perfect dozen red roses will not fade. Make no mistake – these are not artificial flowers! They’re real – just take a look at the rich, red velvety petals. But here’s the difference: these roses have been preserved to last and last – an amazing gift for her enjoyment now, and in years to come.

$99 +$7.50 Shipping & Service

3 Monthly Installments of $35.50Desired Settlement: Though my loved one said the customer service representative agreed to provide me with a refund back to my credit card, I will not know this happened until I receive my next billing statement. I do not trust the company, and think if they are involved in false advertising they should be put out of business.

Business

Response:

Review: Been dealing with [redacted] stamps and coins for over 2 1/2 years. Had a problem with [redacted] sending the same product to me in May 2015. Mailed back the duplicate product (stamps and coins of the state of [redacted]) after a phone call to them explaining that 2 copies of stamps and coins of [redacted] mailed to be. They sent me a return mail package and I returned the [redacted] package to them. In May of 2015 I cancelled the service after the customer service insisted that they never sent a duplicate copy of [redacted] to me and that I owe them the price of $17.95 for the [redacted] product. On September 21, 2015 they mailed to be the folder for storing the states and this after I cancelled in May 2015. They continue to bill be $17.95 and I cannot get them to understand I returned the [redacted] product and that need to correct their computer to stop sending me their products as I now longer want anything to do with [redacted]. The woman I talked to at [redacted] customer service was very arrogant and suggested I was trying to fraud their company by not paying. I asked the [redacted] customer service woman why would they send me another product after I cancelled everything in May of 2015. I was told that the product was mailed on

September 19 and that I cancelled on September 18. This is a lie. I cancelled in May of 2015. I need them to stop sending me their product and billing me each time. Anything they send me in the future I will throw away and not mail them back.Desired Settlement: To have [redacted], CT to stop sending their product and billing me as I do not owe them any money. I would also like for this complaint to be delivered to the Inspector General of Connecticut.

Business

Response:

Thank you for forwarding this complaint to us. We apologize if we misinterpreted Mr. [redacted]’s requests. According to our records, Mr. [redacted] contacted us on 05/14/15 and stated that he had not received the [redacted] coin panel that was shipped to him on 03/30/15. As a courtesy, we reshipped this to him on 05/20/15. We received a call from Mr. [redacted] on 06/11/15 stating that he never requested a replacement for [redacted]. We forwarded a postage paid label to Mr. [redacted] so he could return the shipment at our cost. We received the return of the duplicate shipment on 07/20/15. Mr. [redacted] contacted us again on 09/18/15 as he received his next shipment and stated that he had previously canceled (We do not have a record of this cancelation on any of the prior phone calls).

We canceled Mr. [redacted]’s order on 09/18/15 and forwarded a postage paid label for the return of the most recent shipment. We have removed him from our mailing list. Please be advised that it may take up to 4-6 weeks for the mailings to stop completely.

Again, we apologize for any misunderstanding on our part. Please feel free to contact us with any further questions.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I contacted them like they said on 05/14/15 but not for what they stated. I notified them I had not received any coin panels in about 2 1/2 months. (they had been mailing the panel every month and a half. They advised be they would sendthe next panel. I told them the last panel I received was the [redacted] panel. Around May 25 I received another panel from them but it was for [redacted] that I already had and paid for. I telephoned them about this error on their part and they agreed to send me a return envelope soI could send back [redacted]. On this telephone called I told the customer service that I wanted to cancel my account and not send me any more panels. [redacted] then mailed me [redacted] panel and volume II of the state quarter/stamp folder on Sept 22, 2105. I called them inquiring as to why they would send me a panel of [redacted] andthe volume II of the folder when I had cancelled back in May of 2015. They insisted I cancelled on Sept 18, 2015 and the panel of [redacted] and the vol 2 folder had already been sent. It is very obvious this company is making up stories about my calling to cancel. If I did not cancel like they saythen the next folder after [redacted] would of been [redacted] and not [redacted]. And why would it take four months to send me [redacted] (instead of [redacted]) and the Volume II folder. I cannot believe this company has given me the runaround of this matter. I have paid them$644.70 since the first panel, always paying on time. I think they could of been more polite and not so arrogant as I believe I was a good customer. It is evident their record keeping needs to improve. I wonder what the customer service rep I was talking to on the telephone in May 2015 when Itold them I wanted to cancel how they handled that. Did they forget to update the computer about my request for cancellation. I am the loser in this matter for I have an incomplete State quarter/stamp collection that I have invested $644.70 into. Please advise this company that the [redacted]panel and vol 2 folder was sent to me unsolicited and that it is my legal right to throw away. If they want a return then they need to pay for gas for my automobile and also for my time.

Sincerely,

Business

Response:

We are responding to Mr. [redacted]’s rejection to our first response. Mr. [redacted] may keep the [redacted] coin panel and album with our compliments. Again, we apologize for any misunderstanding on our part.

Please feel free to contact us with any further questions.

Review: [redacted] keeps sending me a product that I do not want. It says it is "at my request",

Last year, 2014 I called them, emailed then and told them that I no longer want to receive any more

of their products.

Now I have received another package with their coin or coins. I want them to take my name off

their mailing list.Desired Settlement: No more mail or packages from them.

Business

Response:

Thank you for forwarding this complaint to us. We are sorry that Mr. [redacted] account was not cancelled as requested. We inadvertently made an error on our end. We have cancelled his account as of today’s date and removed him from our mailing list. However, it may take 4-6 weeks for mailings to stop completely. We will also forward a postage paid return label to Mr. [redacted] to send back the last shipment he received. We apologize for any inconvenience.

Review: I called today on February 11, 2014 and spoke with a woman about an issue I had with not receiving an item. She proceeded to talk over me and argue and wouldn't let me explain the problem. Finally she did but interrupted me and continued to argue with me. The customer is NOT always right. In this case, I am. I had an issue with a payment for a bracelet a few months ago and explained to them that they sent me a bracelet but on the invoice, it had a different month. ( I ordered monthly bracelets with the month's theme on them ), and they apologized. I NEVER received the one for December and called today. She said I misplaced it and wouldn't let up. I DID NOT MISPLACE IT! I told her to cancel my subscription and she said, "Fine!" This company is by far the rudest and crudest I have ever encountered. I have NEVER had an issue like this in my life! There is no sense in calling because THEY ARE RIGHT and according to them, you are not. Why would I lie about a bracelet?Desired Settlement: I want my money back for all the bracelets they sent me and I also want to be removed from their mailing list. I've yet to wear any of them.

Business

Response:

I

sincerely apologize for the manner in which Ms. [redacted]’ call was handled. We pride ourselves in providing exceptional

service and clearly fell short of that in handling her call.

Review: I ordered a [redacted] Charm bracelet in July 2014 and paid the total amount. This company has stating that to me in several notices stating that I owed a balance of $27.00 on this product. I have sent several e-mails to them and also a printout from my credit union showing that I had paid for this item in full in July 7, 2014. They continued to send notices and I received a notice on January 14 stating that they were going to add my name to our Bad Debt list. I immediately called [redacted] and spoke to her about this notice. She informed me that this issue had been resolved. I then asked her to send me an e-mail confirming that this issue had been resolved. As of now I have not received the e-mail stating that my account has been resolved. I need this e-mail as proof and also to know that I have not been placed on BAD DEBT LIST. My credit is excellent and I don't want it blemished due to someone's error. Acct.order [redacted]Desired Settlement: Just send me an e-mail stating that I did not owe them $27.00 balance on this Charm and an apology for all the late notices that I received and that I had paid in full on this item on July 7, 2014.

Business

Response:

Review: To whom it may concern:My elderly father keeps receiving stamps and coins in the mail that he didn't order. He is probably spending the quarters like quarters. We sent the stamps back. Around six months ago we had this resolved. I had the company send me through email a copy of the order. It wasn't even his handwriting and the addresses were written wrong. He never looks at garbage newspaper ads. We had my dad's address and name through the company blocked, so it wouldn't happen again but 5 months or so later he gets more in the mail on May 16, 2014. I still have the email saying his account is closed. Noticed on the invoice it says shipped on 11/30/13. I believe someone in the company is scamming. Maybe they get paid per order. I would like you to get this resolved for me. How many other elderly people just pay this bill because they don't know any better. Thanks, [redacted]Desired Settlement: Take them to court if you need to. Maybe get the guy fired that is taking advantage of the elderly.

Business

Response:

We are

responding to the complaint filed by [redacted] on behalf of her father [redacted]. Ms. [redacted] contacted us on

01/24/14 and stated that her father never ordered any of the merchandise that

he had received and therefore was keeping it for free. We emailed copies of the 4 orders we had

received to Ms. [redacted]. Our records show

the following items were shipped to Mr. [redacted]: Set of 3 Star Trek stamps

shipped 11/30/13 and a set of 2 coins shipped 11/30/13. She stated she knew he had the stamps so she

would return them with the postage paid return label that we sent to her. We also closed out her father’s account so if

any new orders were sent in, they would not be fulfilled. This also stops any billing notices from

being mailed and removes Mr. [redacted] from our mailing list. Ms. [redacted] called us again on 01/27/14 to

report that it was not her father’s handwriting on the order cards and if we

sent another bill to him that she would report us. She stated that we must be filling in the

information and scamming people. This,

of course, is not one of our business practices.

Review: Dear Revdex.com Administration. To Whom This May Concern.After applying for a Job Opportunity at [redacted]. When doing so was referred without consent to several advertisement corporations. As this is a regular type of practice to luring there customers by after them applying for a job. To send as Job Alerts which don't match the Applicants Skills and Qualifications. On a daily basis have been receiving messages as having jobs for only the Disabled. I've received job Match Allerts as Nurse Practioner and Physician. When I'm not Qualified or Licensed to apply for these jobs. This is Fraudulent False Advertising and is what happened to the Target Customers in that Scandal. Without there consent there personal/medical information is submitted to there parent company in Tennessee. Address is [redacted]. They had a group of Individuals wanting Consumers to Wire Excessive Amounts of Money to there Couriers as one in India and other ares. I told this coin company to stop sending me any more of there offers and even wrote on a large package to no longer send me. "I Don't Want". Every few days and weeks after applying for a job have been receiving invoices and other offers to dating, colleges and other advertisement companies from a Medical Center which I applied for a job. I even wrote the PSC a letter a few weeks ago to stop sending me anymore offers and not interested. So please investigate this so this doesn't continue to happen to other consumers after applying for a job to this Medical Center. Which there Human Resource Department does there hiring in Tennessee. This is Harassment to me and my Family on a Daily Basis and call me with numbers that don't even exist. When I try to call them. Thank You and God Bless Everyone. For God's Healing, Salvation, Deliverance and Protection.Desired Settlement: Me and my Family don't want anymore more of Metro Souths Medical Center False Advertisements. Please have the PSC STAMPS & COINS From sending anymore invoices and offers. Thank You and God Bless Everyone

Business

Response:

We are

responding to the complaint filed by Mr. [redacted] regarding receiving

promotional mailings for job opportunities.

We believe that he may be confusing us with another company. Mr. [redacted] mentions a Tennessee address,

however, we are located in Norwalk, CT.

He did purchase a coin from us in January of this year and asked us to

cancel his order, which we did. We have

also removed him from our mailing list as of 05/7/14. It will take up to four weeks for our

mailings to stop completely. Again, we

are not related to any medical center nor do we send out offers for job

opportunities.

Review: I have been purchasing State panels from [redacted] for a few years now, each panel cost $16.95 and I got all the States. The total price of these panels was $847.50. It was my assumption that these would be collectors items, but people are selling the whole set on Ebay for $40.00!! I feel like I was ripped off. Now that these do not seem to be collectors items, I am stuck with these binders and the fact that I shelled out over $800.00 for these! This is not right nor fair of [redacted]. They are overpriced and are deceiving. People actually laugh at me for spending so much money on something that is virtually worthless. I wonder how many other people fell for this, what seems to be in a way a scam to get your money.Desired Settlement: I want a refund of what I paid and I will send back their panels and binders to them.

Business

Response:

We are responding to the complaint filed by [redacted] regarding the collection of State Quarters she purchased from us. She began this collection in May of 2000. She has received 50 State Quarter panels from us to date and has paid for 49 of them. She contacted us on 01/30/15 stating that she wanted to return the collection because they had no value. We explained to [redacted] we could not accept the return of the collection based on her perception of the value of the collection and also because we have a 30 day return policy. This is clearly stated on all of our marketing brochures. This collection of quarters is meant to provide our customers with important coins in a beautiful and meaningful presentation. It is not intended to be, nor do we advertise it to be, the best deal around or that it will increase in value over time.

We are sorry that we cannot accommodate her request to return her collection. However, we will waive her final payment of $16.95.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I received a advertisement last week from [redacted] using my first name [redacted] on pendant for $89.00. It is a beautiful pendant with first names engraved on it. My wife ([redacted] and I would like to know, who is [redacted] is upset and I am in deep doo doo. I called and supposedly it was a glitch, but the address and my name was complete. Customer service rep says that I don't have an account with them and she does not know how this happened. I am angry ,innocence and in trouble..Desired Settlement: A phone call apology to my wife. Her cell number is ###-###-####

Business

Response:

Thank you for forwarding this complaint to us. We regret that we upset [redacted] with our personalized offer. This offer has been very well received by the vast majority of customers, but we understand that in this case it did not work as intended.

As requested, I contacted [redacted] by phone on 11/5/14 to apologize for our error.

We regret any inconvenience that has occurred. She seemed satisfied when we spoke and we believe this matter to be resolved. [redacted] Customer Service Supervisor

###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: This issue involves unfair billing practices. My credit card was not charged for a book shipment they made sixty days ago and I'm told of this later.

On 3/21/13 Easton Press shipped a book to me. They have my Discover card account number and expiration date on file. There were problems in the recent past where Easton Press claimed that Discover declined payment on some shipments because of an incorrect expiration date. However, the customer service representative I spoke to yesterday recited the correct Discover card account number and expiration date. Furthermore, upon speaking to a customer service rep at Discover I was informed that no charges were put my credit card for the shipment of this book in March 2013 or in April or May of 2013 for that matter. They just left this charge lying and sixty days aftter the fact I get a past due statement. This amounts to unfair business practice.Desired Settlement: I just want the charge put through my credit card for payment and I want no further books from them.

Business

Response:

Business Response /* (1000, 5, 2013/06/04) */

We are responding to a complaint filed by Mr. [redacted] regarding charges not being processed on his credit card for his monthly book subscription. On 01/28/13, prior to sending out his 01/31/13 shipment, we attempted to pre-authorize the purchase to his Discover card. This pre-authorization failed on 01/28/13 and a letter was sent to Mr. [redacted] on this date advising him of this fact. Since we did not hear from Mr. [redacted], his credit card was removed from his order. When his next book was shipped to him at the end of March, an invoice was enclosed with the shipment showing the balance due. We sent a reminder notice advising him of his balance on 05/14/13. He called on 05/20/13 inquiring about his balance. On 05/21/13 he called again and a payment was charged to his credit card for the past due amount on his account. There is no balance due and we have canceled his account per his request.

Please feel free to contact us with any further questions.