MBI, Inc.

Review: Nutshell: Ordered a single coin, was sent an additional unordered coin, with a bill for a membership I never signed up for.I ordered a single coin from an advertisement. I carefully read the text of the offer, which in no way established any agreement for any future orders of coins, nor subscriptions. I received the one coin which I ordered and paid for. I then received an additional coin, which I DID NOT ORDER, along with a bill for a subscription to a series of coins which I DID NOT SIGN UP FOR. I called PCS and had them send a return label for the coin which I didn't order. The letter which accompanied the label expressed that I was "canceling" a membership. I challenge them to provide ANY evidence I EVER agreed to or signed up for a membership, because I DID NOT.After I sent the coin back with the label, I received a letter threatening Credit and Collections action. The practice of sending unsolicited, unordered coins to a customer, then demanding payment and membership in a recurring coin delivery service which the customer never agreed or subscribed to is unscrupulous and preys on consumers who are scared by the threats of credit and collection for these items which were sent to them, but NEVER ORDERED by them.Desired Settlement: -A letter retracting all credit threats. -Acknowledgement that no collection activity has been started or attempted on my name.-Either an agreement to cease and desist these unethical practices with future customers, or, clarification on their advertisements that ordering a single coin constitutes an agreement to enter into a subscription service, if that is their intention. If they refuse, then Revdex.com should report these practices so future customers can be advised of these practices.

Business

Response:

Review: Ordered coin collection for a Christmas gift, midway they sent a coin I did not order, they refused to send the right coin until I sent a double payment for something I did not want. Sent the money and then toward the end of getting the last coin, you guessed it they send another unwanted coin. I called and this time they actually sent me something to send the coin back, I send the coin back but they are still holding the very last coin that I ordered hosptage until I send them a payment of $35.00..(two more payments).Isn't this illegal, can't we join together and start a class action suit against them or at least shut down the gangstersDesired Settlement: The one coin that I was suppose to receive to be sent

Business

Response:

We are responding to the complaint filed by [redacted] stating that we are holding the last coin needed to complete her collection,

Review: I ordered a ring from Danbury Mint in November of 2015 and was promised delivery in January then February then March 9th now they are saying it is going to be March 21st before I can get delivery. I want delivery of the ring now, I have waited long enough. It was to be a Christmas present for my wife and she is heartbroken because it has not arrived.Desired Settlement: Delivery of ring by March 1st.

Business

Response:

Review: Dear Revdex.com I had a home invasion while I was attending my grandpa s funeral n stayed a few months in [redacted] when I came back checks had been written I was contacting every company to let them know I had not authorized any checks I have almost gotten everything taken care of I had police reports now this company PCS Stamps & Coins keeps sending me a bill I have never asked for anything from them nor received anythingDesired Settlement: I want them to drop their bill and leave me alone

Business

Response:

Thank you for forwarding this complaint to us. We received an order in the mail on 12/8/14 for the John F. Kennedy Half dollar collection. The invoice that Mr. [redacted] is referring to is the prebill that is sent to new customers prior to shipment. Mr. [redacted] never contacted us to inform us that he did not place this order. We have canceled his order and removed his name and address from our mailing list. He will not receive any further billing notices from us.

We apologize for any inconvenience this may have caused.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: On 11/26/2014 a charge of $32.90 was on my bank account from the [redacted] and I did not purchase anything. One month ago I purchased an item for $9.99 and they were paid for this purchase.Desired Settlement: I want my money back

Consumer

Response:

From: [redacted]

Sent: Tuesday, December 02, 2014 11:43 AM

To: [redacted]

Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #[redacted]

This situation has been resolved on 12/2/2014

Review: I keep on getting unwanted mailings about Danbury mint, pc stamps & coin & their other sister businesses.

I want to removed all their mailings lists

I am not interested in there product & want the constant mailings to stop.

I find it a form of harassment.Desired Settlement: I WANT MY NAME & ADDRESS TO REMOVED FROM THEIR MAILINGS LISTS & NOT TO BE SENT OTHER MAILINGS FROM ANY OF THEIR SISTER COMPANIES ASAP!

Business

Response:

Business Response /* (1000, 5, 2013/05/29) */

We are responding to the complaint filed by [redacted] regarding removing her name from our mailing list as well as that of our sister companies, The Danbury Mint and Easton Press. We received and processed her request on 05/21/13. Once the request is processed, it does take 4-6 weeks for the mailings to stop completely, as our mailings are prepared in advance.

Please feel free to contact us with any further questions.

Consumer Response /* (3000, 7, 2013/06/05) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

They made no mention of the pcs stamp & coin & their other sister companies.

I received some more things in the mail from pcs stamp & coin even though I have contacted them repeatedly to remove my name & address from their contact list.

They have told me they did this mo's ago but YET I am still receiving brochures & mailings.

Why can't this co. understand that I do want to be bothered with their dung & consider it harassment.

I want assurances that they are going to take me off ALL their mailing lists with this co. once & for all.

I even contacted the AZ attorney general's office about it.

I have no intention to agreeing with this outcome until I see that I no longer am receiving their mailings.

I have this co.repeatedly & even talked to a supervisor& emailed them several times.

IN short I hate this co. & will never buy another thing ever from them so they are wasting their money.

I have even sent back their mailings to return to sender & have written messages telling them to stop sending me their stuff in the post paid letters but NONE of it works.

I also wrote the president or ceo of the company but that did not work either.

Why does this co. NOT LISTEN that I will never spend another cent & I am getting tired of the HARASSEMENT!

Business Response /* (4000, 9, 2013/06/14) */

We are responding to the rebuttal filed by [redacted]. As stated in our previous reply, her name has been removed from the mailing list of PCS Stamps and Coins as well as our sister companies, Easton Press and Danbury Mint. Our records show that no mailings have been sent from any of our divisions within the last 4 weeks.

Please feel free to contact us with any further questions.

Review: I had previously placed an irder with thia company. But unfortunately had to cancel it. There weren't suppose to charge my card till the order shipped which never did. Yet the atill charged my account. When I emailed them explaining the situation. They siad that the never ahipped the order ao that they didnt charge my card, even though I sent them proof that they did charge me.Desired Settlement: I want my money back plus extra compensation for having to deal with this nonsense

Business

Response:

Review: My mother received a NFL framed print with her last name on a players jersey for our local team. The invoice shows that this "Vikings Game Time Print" was ordered by and sent to my father. He died 3 years ago in 2013. He had ordered from this company years ago so he likely was in the database system. My 83 year old mother has called all of my family members today to find out who ordered it, no one of course. She is also preparing to pay the invoice of $138.90. I intercepted that action on her part because my dad did not order anything!

I want my father's name removed from their database.

I do not want any collection actions taken against my mother.

This scam is over.Desired Settlement: I want this order and my father's name deleted from the system.

Business

Response:

Review: I ordered The 25 years of indianhead pennies, which each penny come in a plastic case, and a wooden box to store them. They started by sending me an 1908 & 1907 penny and each year in order all the way to 1887, which almost complete the set, minus 3 pennies: 1886, 1885, and 1884. Instead, they sent me a 1883 and a 1882, I called them and explained to them that I needed an 1886, 85, and 84 to complete my set and they said that they couldn't send me those dates, I asked why and they said it was against their policies to do so. I paid $32.56 for each two penny order that they've sent me so far, which adds up to over $800.00. Now I find out that they never had any intentions to complete my set from the start, and they never told me this or I would not have ordered from them.Desired Settlement: Because they mislead me, I would like to give them their pennies back and they refund my money which I paid for a complete set of indianhead pennies, which I didn't get.

Business

Response:

Thank you for

forwarding this complaint to us. The Indian Head Penny was minted for 51 years

(1859-1909), our collection consists of 25 of these years and therefore, some

years are not included. We tried to make the 25 years representative of the

Indian Head Penny era. [redacted] was informed yesterday that

the years 1884, 1885, and 1886 are not included in the collection.

Review: After reviewing the statement sent on Aoril 1, 2014, I notice two payment sent was not applied.Attached is proof of payment from [redacted] on 4/29/2013 for $44.90.Attached is proof of payment from [redacted] on 04/18/2012 for $44.90Please review and apply this payment to my account.The only payments shown received are:10/10/20088/7/2013 - match to payment sent from [redacted]8/7/2013 - match to payment sent from [redacted]1/24/2014 - match to payment sent from [redacted]3/21/2014 - match to payment sent from [redacted]Desired Settlement: Credit for payments sent in the amount of $89.80

Business

Response:

We are

responding to the complaint filed by Mr. [redacted] regarding payments that he

believes were not applied to his account.

Mr. [redacted] contacted us on April 8, 2014 via fax, and provided the

same payment information contained in this complaint. We advised Mr. [redacted] that the payments in

question were applied as follows:

Review: hi My name is [redacted]I purchase two yankees cups.it was on face book advertise for $7.99 eachI pay for them in full.I now been receiving letter for the past year that I own then $35.99 and they are going to report me to the collection agency if I don't paym themthe order number is [redacted] need your help in this matterthank you[redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I don't want to pay again. they false advertisedthe item price on face book and I am not responsable for their mistake

Business

Response:

Thank you for forwarding this complaint to us. Mr. [redacted] responded to an offer to enroll in our collection of Yankees Shot Glasses.

This is our first record of contact from Mr. [redacted]. We do not have record of any returns but, in the interest of resolving this matter, we are clearing the balance on his account for the two shot glasses shipped in January 2013.

We regret any misunderstanding that has occurred and believe this matter to be resolved to his satisfaction.

Regards,

Danbury Mint

Customer Service Supervisor

Review: I helped my father order an item from Danbury Mint for my mother's birthday. He received an advertisement in the mail that even had the date of her birthday in the advertisement, January 20th. The website we ordered from and the advertisement said it would take 7 to 10 days for shipping. We ordered the item on the 8th.Their own internal tracking now shows it did not even process until the 15th and there is no way it can be here on time. My parents are in their eighties, there are not many birthdays left. It is horrible they would deceive the elderly and ruin the occasion.Desired Settlement: My ideal settlement is to see them out of business. Nothing they offer can fix the lack of this gift on the actual birthday and this is in their actual email:e are happy to let you know that the item you ordered has been shipped.Item Ordered: I Love You Diamond PendantShipped on: January 13, 2014Ship Method: [redacted] Global MailTracking Code: [redacted]But when you hit the tracking link:Jan 15, 20143:54AM[redacted], USProcessed2:57AM[redacted], USArrival [redacted] Global Mail Facility1:57[redacted] USPicked up by Shipping Partner

Business

Response:

Thank

you for forwarding this complaint to us.

We regret that this order did not arrive by January 20th. Our records indicate that it was delivered on

January 21st. We handed off your order to [redacted] on January 13th

(they entered it into their system on January 15th). It should have taken between 1-4 days for

delivery. We are very disappointed in [redacted]’s mishandling of your package

and we have registered a complaint with them.

Review: My 84-year old father, who has suffered from dementia for at least three years, purchased, from June 2011 to Sept. 2012, some Indian Head pennies and some state quarters, spending a total of $703.60. He returned $70 of purchases late in 2012 for refund. I have recently taken over all of his affairs, as agent under power of attorney, and have been trying to rectify as many of his financial mistakes as possible. Today I valued hIs Indian Head pennies, purchased from PCS, at approximately $115, and his state quarters at approximately $24. When I called customer service at PCS to inquire about returning all of the pennies and quarters for refund, even after explaining the unique circumstances of my father purchasing them while suffering dementia, I was told that PCS only allows refunds on purchases made within the past 30 days. I believe an exception should always be granted in such situations.

Product_Or_Service: coins

Desired Settlement: DesiredSettlementID: Refund

I wish to return all of the Indian Head pennies and state quarters for a full refund of the purchase prices.

Business

Response:

Business Response /* (1000, 5, 2013/06/17) */

We are responding to the complaint filed by [redacted] on behalf of his father, [redacted]. Mr. [redacted] did contact us on 06/07/13 and asked if we would accept back the collection purchased by his father. Our standard return policy is 30 days as stated on all of marketing materials. However, under the circumstances, we will make an exception for Mr. [redacted] and accept the return of both collections for a refund. We have contacted Mr. [redacted] and advised him that we will accept these returns and refund the amount paid by his father.

Please feel free to contact us with any further questions.

Review: I have sent this company many requests to stop sending me coins at this time, and to NOT charge my credit card.

As I'm out of work at this time, started shortly after I joined. But all they're doing is IGNORING me,and continuously charging my card,I contacted my card company but they say that they can't stop it short of cancelling my card.To contact the company,of which I have 3-4x's since June 2015.Desired Settlement: TO stop with the coins UNTIL I say so, back to work.

Business

Response:

Thank you for forwarding this complaint to us. We are sorry that [redacted] account was not cancelled as requested. We inadvertently made an error on our end and only canceled one of his orders on 08/7/15. The recent charge [redacted] is referring to is the second installment payment for a shipment sent on 07/4/15. We have cancelled his account as of today’s date. We will forward a postage paid return label to [redacted] to send back the last shipment he received and we will issue a credit to his credit card upon receipt of the return. We apologize for any inconvenience.

Consumer

Response:

I would have to see the statement of last coin sent, to see if I even have such coin ?. Before I accept or reject this ?,been having issues of kids playing with my mailbox flag.Unsure if they took it ?,the carrier has been forgetting to take mail I put in / put flag down. Have reported to the postmaster, as well as others mail being put in my box.

Review: [redacted]

I am rejecting this response because:

Sincerely,

Business

Response:

In response to [redacted] rejection; a statement of the last coin sent as well as a postage paid return label were mailed to him on 08/25/15 and should be received shortly.

Please feel free to contact us with any further questions.

Consumer

Response:

I received the pre-paid postage sticker 8/29/15,the coin was put into a medium sized manila envelope. And sealed with a copy of the statement they sent me,and will be taking it to the post office tomorrow am. to be returned to them ASAP - by their speed (usps). Thank you for your assistance [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: Received bracelet in the mail with solicitation for payment.Never heard of this company or product. Never ordered the bracelet.I am sending it back and hope that will end the situation.Desired Settlement: I have not paid anything and am returning the bracelet unopened.I am asking the Revdex.com to contact this company to make sure they stop any future shipments to me . Please confirm to me.Thank you[redacted] and [redacted]

Business

Response:

Thank you

for forwarding this complaint to us. We

received an order in the mail on 5/12/14 for the Charming Year Bracelets. Mr. [redacted] contacted us on 5/28/14 advising

us that he did not place this order. At

that time we cancelled the order, cleared the balance from the account, and

mailed him a postage paid label to return the bracelet.

Review: We purchased a "Complete" presidential coin set from The [redacted]. The website clearly states that you will receive every released coin to date for 1 payment of 29.95Upon reviewing our order they now claim that the cost is for a single set of 3 coins and they will then automatically bill me again and again for additional sets of coins as they send them to me. This is the web page offering the coins[redacted]This is very unethical advertising and they never receive authorization to bill my card more than once. The product should be clearly marked as to what you will receive and how much it will cost. I have cancelled the order with this company and I wish to report this event to prevent others from being deceived.Desired Settlement: I would ultimately like to receive the offer that this company posted. I would like every presidential coin released up to this date from all three mints for the total cost of 29.95. This is what was advertised and this is what I would like to receive.

Business

Response:

We are responding to the complaint filed by Mr. [redacted]

regarding the cost of our Presidential Dollar Sets. Mr. [redacted] is correct-we made a

mistake. Our website did state the

incorrect price of $29.95 for this collection of coins. The correct price is $29.95 plus $2.00

shipping and service per set of coins.

As an apology and a token of our appreciation for bringing this error to

our attention (he was the first and only customer to come across this), we have

sent Mr. [redacted] a letter of apology and a $100.00 credit on his account

towards his next purchase.

Review: My 97 year old father ordered two items (jewelry), which were paid by credit card. I sent both items back to Danbury Mint, and they refunded the cost of the second item I received in February of 2014 but they refuse to send either refund or credit for the item he bought and paid for last May/June 2013. I believe the confusion stems from their contention that dad ordered and received a different pendant than the one he received and gave to me. Both are heart shaped, both have "daughter" as theme. The one they claim they sent had "diamonds", the one he received had "rubies". Please do what you can to help solve this problem. Dad is 97, in Assisted Living, and does not have money to spend on such things, nor do I expect them from him. Thank you kindly for your assistance. I do not want to hire an attorney but am getting very frustrated between the nonproductive emails and the telephone promises by so-called supervisors who say one thing, then someone named [redacted] sends an email denying the phone information.Desired Settlement: Refund for the Dear Daughter Pendant with 12 "rubies" bought and paid for, according to their records (verbal) and my father's (credit card statement) in May-June 2013.

Business

Response:

Thank you for forwarding this complaint to us. Mr. [redacted]’s credit card was refunded on

4/22/14 for the second pendant since it was shipped in March 2014. A gift certificate was issued for the return

of the first pendant since it was originally shipped in May 2013.

Review: Ordered a gift for a family member for Christmas. Family member continued to receive additional "gifts" and my credit card was continuously charged for items I did not order. Customer service says I should have read the paperwork that arrived with the first order, which would have been impossible since I sent it as a gift! Total scam!Desired Settlement: This company should not be allowed to independently continue to charge a credit card for unwanted and unrequested merchandise!

Business

Response:

Thank you for forwarding this complaint to us. Ms. [redacted] responded

to an offer to enroll in our collection of Alabama Snow Globe

Ornaments.

Review: I work with Clients who are living with disability and this business solicits them through direct marketing. I requested that this Client be removed from their mailing list twice. Upon last request the business refused to remove this individual from the list until four weeks from the initial request had expired, despite the fact that they claim removal from the list occurs in 2-4 weeks and two weeks had expired. I was given a flat 'no' by the customer service representative.Desired Settlement: I would like the business to stop contacting my client by mail immediately.

Business

Response:

Thank you for forwarding this complaint to us. Ms. [redacted] did not provide the name and address of her client so we have no way of knowing if her request was processed. However, as a rule, once we are contacted to remove someone from our mailing list, it does take 4-6 weeks for mailings to stop completely as they are prepared in advance. We would not refuse to take someone off our mailing list when requested. If Ms. [redacted] would like to provide the information needed to research her complaint, we will gladly ensure that her client has been removed from our mailing list and will receive no further promotional offers from us.

Review: I have done business with P[redacted] for several years now. Over the past year [redacted] has become very difficult to do business with, they don't ship the orders I have placed with them, they have made several mistakes in my billing account, they say they have shipped my order...but I have never received any shipments from them in over six months?These items I order are part of a collection and without [redacted] shipping my orders my collection is incomplete. I have sent [redacted] many, many letters, e-mails trying to resolve this issue and they do not respond to me?All I want is for [redacted] to ship the orders I have placed with them, if they can't or won't do that then I am going to return all my past orders and demand a full refund.There are many other businesses that offer the same product as [redacted] without the hassel. I will wait before I do anything to see what help you can give me in resolving this problem.Thank You,[redacted]Desired Settlement: I have explained above on how I would like this matter settled. Ship my orders, fix their billing errors and ship the orders they say they have but I have never received?

Business

Response:

We are responding to the complaint filed by [redacted] regarding not being able to complete the collections he was receiving from us. The reason we have suspended his shipments is due to the past due balance on his account in the amount of $176.80.

We received a letter from [redacted] on 6/5/14. He was contacted by telephone by one of our Customer Service Representatives upon receiving the letter. She went over the payments received and the balances due. [redacted] disagreed with the amount and ended the call. His account was turned over to our collection agency for resolution, after receiving nine previous reminders requesting payment for the balance due. If he would like to pay the amount due, we will gladly reinstate his orders so that he may complete his collections.

We will send a new statement to [redacted] for his records. Please feel free to contact us with any further questions.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: the statements made by [redacted] are incorrect. This is what I want to do to resolve this matter. I want to keep the State Quarter collection. Then I want to return all my other collections for full credit...everything I have purchased from [redacted]. Plus [redacted] pays all shipping charges. [redacted] to advise full amount of the returned collections.

Sincerely,

Business

Response:

We are responding to [redacted]’s rejection to our previous response. We maintain that the information provided in our original response is accurate. We will not accept the return of [redacted]’s collections for a refund.

Please feel free to contact us with any further questions.