MBI, Inc.

Review: My girlfriend ordered me a bracelet from [redacted]. They told her it would be here by 5/21/2015. It didn't show up she called they didn't appogize or anything they just said it would be here by Wednesday 5/27/2015 never showed up. Contacted them they said it should be here by Friday 5/29/2015 never showed up contacted them again they said the truck was in a accident on Thursday 5/28/2015. That doesn't excuse the fact that it should of been here Originally on 5/21/2015. Now there saying the package is lost.Desired Settlement: If they have more of what she ordered I would actually like a braclet with a faster delivery free of charge with all this waiting. If they no longer have the braclet I would like her money back by 6/10/2015.

Consumer

Response:

From: [redacted] [mailto:[redacted]] Sent: Monday, June 08, 2015 11:11 AM To: [redacted] Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #[redacted] The complaint has been resolved

Review: I needed to get a ring resized I purchased from [redacted]. I could not get customer service to respond or give me an estimate. I sent the ring to [redacted] with a letter and no response nor did they return the ring.Desired Settlement: Resixed profuct

Business

Response:

Review: I came across the following website for Danbury Mint: http://www[redacted]Website specifically states that for $3.95 shipping you will get a free flag and pole with NO obligation to buy any additional products: "Receive your first Dallas Cowboys Yard Flag for FREE -- a savings of $24.95! You pay only $3.95 shipping and service. What's more, you'll receive a sturdy metal yard stake to display your Dallas Cowboys Yard Flags -- FREE of charge!Don't miss this exclusive opportunity to own a Dallas Cowboys Yard Flag for FREE -- a savings of $24.95. Youll receive additional Dallas Cowboys Yard Flags on approval at the rate of 1 per month at the regular price of $24.95 (plus $3.95 shipping and service) each. You will enjoy our no-risk satisfaction guarantee. There is no obligation and no minimum purchase so you may cancel your collection at any time. "After reviewing the information, I placed order 57717859. The $3.95 was charged to my credit card and I received my flag but not the pole even thought the website indicates: "What's more, you'll receive a sturdy metal yard stake to display your Dallas Cowboys Yard Flags -- FREE of charge!" It also specifically states: "You will enjoy our no-risk satisfaction guarantee. There is no obligation and no minimum purchase so you may cancel your collection at any time. "I contacted Danbury Mint and they stated that they will not send me my flag pole even though the website specifically states that it is free with no minimum purchase. Customer service stated that I will have to purchase an additional flag in order to get the pole and the customer service agents attitude was nasty. This is absolutely false advertisement. I printed copies of the website in case they try to be deceptive and change it after receiving this complaint.Desired Settlement: I want my free yard stake as indicated on the website.

Business

Response:

Thank you for forwarding this

complaint to us. We have already

contacted Ms. [redacted] regarding her order.

The flag pole is being shipped and we have cancelled the rest of the

collection as she requested.

Review: My name is [redacted]. This all started with a small ad they, through PCS Stamps and Coins, had in the redplum mailer I get in my mail once a week. In the ad, it said a walking liberty half dollar for $15.49. It made no mention of this being the beginning of a series, but we'll get to that. Upon receipt, I was happy and they charged my credit card for the aforementioned amount on 10/21/2015. I thought that was the end of it. However, there was another charge on 12/11/2015 in the amount of $46.95, to which I called and found out that the original coin was just the start of a series and that two more coins had been sent. I told the representative that I did not wish to receive them. She explained that they had already sent, but that she would send out a return label and that once I received them, attach the return label and send them back and the charge would be reversed. I was a little annoyed at the inconvenience since there was no inclination on the mailer that it was the beginning of a series, but sending them back was easy enough so no big deal. I received the coins and, a couple of days later, the return label and proceeded to send the coins back on 12/30/2015. After waiting 3 weeks, the reversal still hadn't happened so I made another call (around the 20th of January). The representative this time claimed that the coins hadn't been received, but it takes awhile to process sometimes. I called again in another week (around the 27th of January). This time, the representative told me the coins had been received and a reversal had been attempted, but that it didn't go through, that I would have to call my credit card company. I left it a few days and then called my credit card company. They proceeded to inform me that no reversal had ever been attempted and they opened a disputed charge file. On 2/11/2016, I received my credit and, again, I thought all was settled. However, I received a letter today, 2/22/2016, claiming that my account has been suspended due to my credit card not accepting the charge and that I owe $46.95. I have done my part every step of the way. I paid the $15.49 for the initial coin, as per the mailer, and I sent back the two coins that came subsequently, not at my request. I was told by your representative that the coins had been received and even gave more than adequate time for the charges to drop off. I sent back the two coins and that should put my balance at $0.00.Desired Settlement: I would like for there to be no further contact by the business, so long as all is resolved and they don't feel the need to turn me over to collections or hit my credit.

Consumer

Response:

To whom it may concern: The issue in complaint number [redacted] has been resolved after several emails and calls this morning between myself and the company. Thank you for your time, [redacted] Sent from my iPhone

Review: I received in the mail recently some coins and paperwork which stated "my order was enclosed which I requested." I didn't order the coins and returned them on 6-17-2014, from the [redacted] Post Office by Certified Mail, so that I would get a signature to let me know the coins had been received. It cost me $9.07 to return them and I have the receipts from the [redacted] Post Office for both the Certified Mail receipt and the register receipt. If I want to buy coins, I clip the form from a magazine or the [redacted] Sunday paper Parade brochure. I don't appreciate the [redacted] Stamps & Coins Company sending merchandise I haven't ordered. If this happens again, I'll contact the Attorney General's Office in Augusta, Maine. As a senior citizen on Social Security, this was an extra expense I can't afford. Yours truly. [redacted]Desired Settlement: Please notify [redacted] Stamps & Coins and tell them NOT to send anymore unordered merchandise,Thank you, [redacted]

Business

Response:

We are

responding to the complaint filed by [redacted] regarding coins he states he

returned to us and did not order. [redacted] ordered and paid for the first coin in the collection of [redacted] Half

Dollars. In this shipment was

information regarding the subsequent shipments in this collection. Since we did not hear from him to cancel this

collection, we sent the second shipment.

Had he contacted us prior to returning the coins, we would have provided

him with a postage-free label to return the unwanted coins. We received the return of the coins on

06/30/14 and canceled his order at that time.

We will gladly reimburse [redacted] for his cost to return the coins in

the amount of $9.07. He can expect to

receive a refund check in approximately 2 weeks.

Review: I order one half FRANKLIN dollar coin about two months ago from PCS stamps and coins and , and had been paid for it.Later, I received one envelop with the letter said I ordered which I did not. I returned to sender right away, but now I received a bill for 71.90-bill account 9921242211. Please let the company know that I did not order nor I kept the order, and please do not send any mail or order to me.Please let the public know that do not buy any thing from this company which has horrible sale method. Any one who did order from this company will become a nightmare.Desired Settlement: I would like this company apology to me and send a letter to cancel the billing request.

Business

Response:

We are responding to the complaint filed by [redacted]

regarding a Franklin Half Dollar Coin he ordered from PCS Stamps and

Coins. We received a mail order from him

on 08/7/13 for the first coin in the collection, the 1963 Philadelphia Mint

Franklin Half Dollar. Enclosed with his

first shipment was information regarding continuing the collection. [redacted] contacted us on 12/03/13, upon

receipt of the second shipment, to

cancel. At that time, we canceled his

order and we forwarded a postage paid return label to send back the second

shipment. We have not yet received the

return of this merchandise, however, we have closed his account and he will

receive no further billing notices from us.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Review: I ordered a pendant 2 weeks ago for valentines Day for the Wife called Forever Together!They sent me one that has someone elses names On It-[redacted] and [redacted] and should have been A[redacted] and l[redacted]! Anyhow They told me to send it back and hope the people that have Ours will send it back in enough time or make another to have it here before Valentines Day-No garantee on That-One person said could be 4-6 weeks-My wife was waiting on it as it was a surprize that she did not know what it was! This is there mistake period and they should send me the Correct one without me having to wait 4-6 weeks period! Its not my fault they hired someone that cannot get the orders Straight and sent to the right people!Desired Settlement: I need this before Valentines day-Thats why I ordered Way early so there would be NO PROBLEMS!!!!!!!!!!!!!

Business

Response:

Thank you

for forwarding this complaint to us. We

regret the error in sending the wrong Pendant to Mr. [redacted]. We were able to expedite the correct pendant

and it was shipped to Mr. [redacted] on Friday for delivery today.

Review: On a daily basis, I receive unsolicited mail from the [redacted] and [redacted], delivered to my maibox by the [redacted]. I wrote to the businesses and requested that they REMOVE ME FROM THEIR MAILING LIST and STOP sending mail to me through the [redacted]. These businesses CONTINUE to send unsolicited mail to me. I mark the items REFUSED and RETURN TO SENDER every time I receive them, yet these businesses CONTINUE to send mail to me, mail that I have never requested.Desired Settlement: I want to be PERMANENTLY REMOVED from the mailing lists of ANY & ALL BUSINESSES operating at [redacted], and I do NOT want to receive unsolicited mail from any such business, mail that is delivered by the [redacted]. Thank you.

Business

Response:

RE: Complaint from [redacted] of [redacted] -

Review: I made one purchase from PCS COINS and since then they sent a package that I did not request nor authorized and then tried to bill my charge card. I immediately phone them and told them that I did not ask nor want their package and to discontinue sending me mail. The mail continues to be sent and I want it STOPPED. I DO NOT want to do business with a company that practices this type of unwanted solicitation and billing my charge card without my approval.Desired Settlement: To credit my charge card for all charges except the first one (Feb 2014) and remove my name and address from all databases in thier system and all affliates.

Business

Response:

We are

responding to the complaint filed by Ms. [redacted] regarding unauthorized charges

to her credit card. She contacted us on

04/3/14 to cancel her order and requested an immediate credit to her credit

card. We issued the credit to her card

in the amount of $46.95 as she requested.

In addition, we sent a postage free return label for her to use to send

back the unwanted shipment, cancelled her order, and removed her from our

mailing list. Due to the fact that our

mailings are prepared in advance, it may take up to 4 weeks for the mailings to

stop completely.

Review: I PURCHASED A I LOVE YOU PENDANT FOR VALENTINES DAY WHICH CLEARLY STATED GUARANTEED DELIVERY FOR VALENTINES DAY. IT WAS PURCHASED 3.5 WEEKS AGO AND ON THERE ORDER TRACKING IT STATED ON WEDNESDAY 02-05-2014 IT WAS BEING SHIPPED OUT THE NEXT DAY. I DID NOT RECEIVE IT SO I CALLED ON MONDAY 02-10-2014 AND WAS TOLD IT WAS SHIPPING ON TUESDAY 02-11-2014 OVERNIGHT MAIL, AS OF TODAY I HAVE RECEIVED NOTHING FROM THEM. I NEVER RECEIVED AN EMAIL OR PHONE CALL THAT IT WASN'T GOING TO SHIP FROM THEM AND WHEN I CALLED ON THURSDAY 02-13-2014 THE PHONE STATED THEY WERE CLOSED BECAUSE OF WEATHER ISSUES. IF THEY KNEW BAD WEATHER WAS COMING THEN AN ATTEMPT TO SHIP PRIOR TO BAD WEATHER OR A LEAST SEND AN EMAIL ON 02-12-2014 OR 02-13-2014 LETTING THE CUSTOMER KNOW THEY WERE NOT SHIPPING AN ORDER PLACED 3.5 WEEKS AGO. I WAS LEFT WITH NO GIFT FOR VALENTINES DAY AND HAD TO GET A CHEAP REPLACEMENT GIFT IN THE MEAN TIME ON 02-14-2014. I HAVE PURCHASED BEFORE FROM THEM AND PAID MY BILL ON TIME.Desired Settlement: THEY NEED TO SHIP THE ITEM ASAP AND WHAT EVER THERE SO CALLED GUARANTEE BEFORE VALENTINES DELIVERY NEEDS TO BE HONORED.

Business

Response:

Thank you for

forwarding this complaint to us. We

regret the delay with Mr. [redacted]’s order of the Personalized Diamond I Love

You Pendant. When we spoke with Mr.

[redacted] on 2/12 we advised him of the potential delay in receiving his order

after Valentine’s Day.

Review: The Company, [redacted], sent me an unsolicited quilted "October" tote bag in August 2014, the first in a series. I called the company right away, and protested that I had not ordered it. They said I had. There were no return authorization forms so I told them I was legally entitled to keep it, as an "unsolicited gift", but that they were to cancel my subscription immediately.

They did cancel my subscription, which proves they accepted my call, but they have continued to send me billing letters, and have now threatened to refer the case to a collection agency.

Tonight, I sent the whole package back to the company, at my expense, along with a printout of the federal regulations, posted by the [redacted], on consumers rights with respect to "unsolicited gifts": [redacted]

I suspect they impose these illegal practices on others, who don't take the time to complain.

Desired resolutions:

1. Refund the $8.49 I just spent to return the item

2. A notice on the Revdex.com website about this problem.

3. Public censure so that they do not impose this illegal practice on other customers.

Postal regulations:

n all other situations, it is illegal to send merchandise to someone, unless that person has previously ordered or requested it.

These rules are codified in [redacted], Section [redacted]. That section of the [redacted] incorporates these protections for American consumers and makes the mailing of unordered merchandise unfair methods of competition and unfair trade practices under the law.

If you do not wish to pay for unsolicited merchandise or make a donation to a charity sending such an item, you may do one of three things (in each case, by law, you have no obligation to the sender):

If you have not opened the package, you may mark it "Return to Sender," and the Postal Service will return it with no additional postage charged to you.

If you open the package and don't like what you find, you may throw it away.

If you open the package and like what you find, you may keep it for free. In this instance, "finders-keepers" applies unconditionally.

Furthermore, it is illegal for a company that sends you unordered merchandise to follow the mailing with a bill or dunning communication.

If you are aware of violations of the federal law prohibiting the mailing of unordered merchandise, or if you have personally had difficulty with such items--especially if you are sent statements demanding payment for the merchandise--you should contact you local postmaster or the nearest Postal Inspector.Desired Settlement: Desired resolutions:

1. Refund the $8.49 I just spent to return the item

2. A notice on the Revdex.com website about this problem.

3. Public censure so that they do not impose this illegal practice on other customers.

Business

Response:

Review: On 3-17-15 I ordered a walking Liberty siver dollar for the amount of $15.49, which I did receive. Since then, I have been billed 46.96 three times, on 5-9, 5-28, and 6-27 for a total of 140.85. I did not agree to any other purchase and have not received any additional coins.Desired Settlement: I would like to be refunded the amount of 140.85. I would also like to be removed from their mailing list and not have anything more sent to me.

Business

Response:

Thank you for forwarding this complaint to us. Now that we are aware he does not want these coins, we will gladly refund Mr. [redacted] money. A credit in the amount of $140.85 was processed to his credit card 07/14/15. We have also removed him from our mailing list, however, it may take 4-6 weeks for the mailings to stop completely. We are sorry that the terms of our advertisement were not clear to him.

Please feel free to contact us with any further questions.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: The company claims they do not grade their coins. I bought a silver dollar and on the coin holder it was written genuine uncirculated.

I had the coin looked at by a local coin dealer and he said the coin was cleaned. Which severely devalues the value of the coin. Desired Settlement: I would like a partial refund on the two coins I received from this company.

Business

Response:

Business Response /* (1000, 5, 2013/06/04) */

We are responding to a complaint filed by Mr. [redacted]. Mr. [redacted] purchased two silver dollars from us at our promotional discounted price of $39.95 each (as the ad he responded to states, the regular price per coin is $90 plus $4.90 shipping and service) - a discount of 58%.

He is now asking for a further discount because he is unhappy with the condition of the coins he received.

The coins we sell are not professionally graded. The definition of "uncirculated" according to the Red Book of Coins is the one we follow when inspecting the coins we acquire from our network of dealers: "details are not worn but may still show a number of contact marks, and whose surface may be spotted or lack some luster".

Some of our coins have been restored, as he notes; this type of coin restoration, designed to improve a coin's luster and increase its eye appeal, is not uncommon practice in the industry, and does not prevent a coin from being considered uncirculated.

Given the significant discount Mr. [redacted] has already received on the coins he purchased, we cannot offer him a further discount. Therefore, we are going to forward a postage-paid return label to Mr. [redacted] so he can return his coins for a full refund.

My husband is elderly and has Alzheimers and I usually do not see the mail because he gets it and hides it and orders things. This time I was home when the mail came. There was an official looking envelope similar to the US Treasury income tax refunds envelope with the words "Official notification" in bold type, personal pin# enclosed, Action Required and in red, open at once and again in large bold DO NOT INTERRUPT DELIVERY . Inside was a sealed, folded check- looking document and flyers to send in at once for a special coin collection labeled Official Claim Form.
How many unsuspecting elderly are taken in by this I have no idea. I suspect it is significant.
I contacted the telephone number which seemed to be a boiler room type operation and told the person on the other end of the line to take his name off their mailing list. I have no idea whether they will or not.
I am concerned about this because these companies seem to be targeting the elderly, he just ordered a "gold and diamond ring" from the Danbury Mint bunch thinking it was his award for his military service. I am extremely concerned about these types of promotions.
Is there something that can be done to cut out these types of mail?
Thank you.