McCarthy Heating & Air Conditioning Inc

"">From: M[redacted], Dan Sent: Thursday, November 06, 5:PMTo: '[email protected]'Subject: CID#[redacted]
Dear Revdex.com please advised that I have recently returned back to McCarthy Services after being out for months this situation had come to my attention and I have been in contact with the customer MsRobin Tarpley and have also met with her personally at her home
I believe we have come with a viable solution to the issues and a fair settlement
We are now reaching out to [redacted] to schedule some work at her home which should resolve issues and put this matter behind us with a satisfactory resolution for all
I regret the delay in response we will keep the Revdex.com updated
Please have rep contact me direct on my cell#
Thanks very much we appreciate your partnership with us
Dan M[redacted] office
[redacted] cell

May 18, 2016   Revdex.com of Metro Washington DC & Eastern Pennsylvania  
0.0001pt;">RE:       Revdex.com ID# [redacted]             [redacted]   American Residential Services LLC D/B/A McCarthy Services (“ARS”) has received your email dated May 11, 2016, regarding the above-referenced complaint.  Thank you for bringing this matter to our attention and allowing us the opportunity to respond.    We have been in communication with Ms. [redacted] and have reached an amicable resolution. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.  If you require additional information regarding this complaint, please contact Janice H[redacted] at ###-###-####. Respectfully submitted,   Jason C[redacted] Corporate Online Reputation Analyst

I've been using McCarthy Services for 6 years. They have always been very professional and helpful. They have maintained my HVAC system and also replaced an aging system.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Kevin W[redacted] is a real asset to McCarthy Services - and to the world of HVAC. Not only is he knowledgable about the systems he services, he does the job with such kindness and grace. Kevin would be an excellent mentor to the next generation of service technicians. Though the company as a whole does not always get the highest marks (more on that at another time), Kevin deserves the highest possible praise.

Very satisfied with technician competency and personality.

Tim and Ryan installed a new HVAC system in our home yesterday. They did a fantastic job and were so nice and a pleasure to deal with. Tim and Ryan stayed late to make sure everything was finished and done correctly. I would recommend them and McCarthy to anyone looking for service for their HVAC systems.

April 6, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
RE:       RevDex.com ID# [redacted]
            [redacted]
American Residential Services LLC D/B/A
McCarthy Services (“ARS”) has received your email dated March 28, 2016,
regarding the above-referenced complaint. 
Thank you for bringing this matter to our attention and allowing us the
opportunity to respond.   
We have been in communication with [redacted] and have reached an amicable resolution.
ARS prides itself on providing premier
customer service and appreciates your assistance in resolving this
dispute.  If you require additional
information regarding this complaint, please feel free to contact Janice H[redacted]
at ###-###-####.
Respectfully submitted,
Jason C[redacted]
Corporate Online Reputation Analyst

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Randall was prompt, should up at the front end of the schedule widow which was extremely helpful to me. He was knowledgeable and professional.

I have been a satisfied customer of McCarthy for the past 5 years. They replaced the entire HVAC system in 2011 and have maintained it with an annual service contract. A technician inspects and adjusts the system prior to the heating and cooling seasons.
Only once was there a malfunction that required an emergency visit. Five hours after reporting the issue they identified the mechanical failure, replaced the faulty switch and restored the HVAC system. I could not be more pleased with the professionalism and competence of all of the McCarthy Services personnel we have come into contact with.
Highest recommendation from a satisfied customer.

Excellent service. Prompt and polite.

Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].Inboxx Revdex.com of Metro Washington DC4:56 PM (23 hours ago)to me ---------- Forwarded message ----------From: [redacted] <[redacted]>Date: Sun, Nov 30, 2014 at 7:35 AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: "[email protected]" <[email protected]>Revdex.com, Just want to let you know that wehave came back from our 2 weeks oversea trip and received 2 checks totaling $ 600 from ARS.  Therefore, my complain against McCarthy Heating and AirConditioning Service is resolved. Thank you very much for your help. [redacted]On Nov 21, 2014, at 12:16 PM, [email protected] wrote:

[redacted] <[redacted]>
AttachmentsNov 14 (7 days ago)
to me, [redacted] 
Good afternoon, [redacted]!  Per our conversation, attached is our response to the [redacted] complaint.  We truly do appreciate your allowing us the opportunity to respond.
Have a great day!
La’Ticca *. P[redacted]
National Customer Relations Analyst
"No excuse is acceptable.  No amount of
effort is adequate until proven effective."
- FAMU's SBI Motto
American Residential Services
965 Ridge Lake Blvd Ste 201
Memphis, TN 38120
Direct Line: ###-###-####
Toll Free:     ###-###-####
Fax Line:     ###-###-####
[[redacted]]

Randall D. did a great job today repairing to areas of plumbing for us in our home. He was courteous, timely, and skillful. McCarthy Services is our "go to" company for a variety of services.

McCarthy Services just finished the annual inspection of my air conditioning unit. The technician, Craig F was professional, thorough, and helpful. He graciously resolved an issue with my heat pump that had been left by an earlier technician and recommended an accessory that would extend the life of my air conditioner. I have had great experiences with their plumbers (Danny M, Randall, and James M) and their office staff (Chrystal), too. They are probably not the least expensive company, but the quality of their service is top notch.

March 25, 2016
 
Revdex.com of Metro Washington DC & Eastern Pennsylvania
 
RE:       RevDex.com ID# [redacted]
            [redacted]
American Residential Services LLC D/B/A
McCarthy...

Services (“ARS”) has received your email dated March 17, 2016,
regarding the above-referenced complaint. 
Thank you for bringing this matter to our attention and allowing us the
opportunity to respond.   
On March 1, 2016 while working on a
water line adjacent to [redacted]’s line, approximately 12 inches from our line, we
grazed a small portion of [redacted]’s water line. 
We notified [redacted] and subsequently completed the repair of both water
lines.  The inspector verified no leaks
were found and that the connections for both lines were in compliance with code
requirements.  ARS backfilled the hole on
March 2, 2016 after both lines passed inspection with Fairfax County.
On March 16, 2016 [redacted] contacted ARS
about a leak in his water line.  ARS
returned to the property for diagnosis with the understanding that any necessary
repair to a portion of the line that was leaking from our previous work would
be completed at no cost to [redacted].  Upon
arrival, our service professional was able to determine the section ARS
previously repaired was not the portion of the line that was currently leaking. 
ARS appreciates the opportunity to
clarify that [redacted]’s water line is approximately 40 years old.  As a gesture of goodwill, ARS offered to
repair [redacted]’s water line at a discounted rate.  [redacted] informed ARS that he did not wish to
proceed unless ARS agreed to guarantee not only the portion of the line where
ARS performed work, but also the entire line. 
 Our service professional informed
[redacted] we could only guarantee the portion of the line where ARS performed
work.  [redacted] declined further service
and requested our service professionals leave the property.
It is difficult for ARS to accept
responsibility for damage to a portion of [redacted]’s water line where ARS did not
perform any work.  Therefore, ARS would
be willing to honor our original offer to perform the new repair at a
discounted rate and to guarantee the portions of the line where ARS performs
work.
ARS prides itself on providing premier
customer service and appreciates your assistance in resolving this
dispute.  If you require additional
information regarding this complaint, please feel free to contact Janice H[redacted]
at ###-###-####.
Respectfully submitted,
Jason C[redacted]
Corporate Online Reputation Analyst

Revdex.com:Mr. Mccarthy of the Mccarthy heating and Air Conditioning Co. contacted me on 11/14/14, admitting the service person charged me the wrong book price of the part and is willing to send me a check of $600 and promised me for a honest service.  My husband and I took a oversea trip 
on 11/16/14, therefore I can not verify whether the check is being sent to us or not.  If Revdex.com can wait till the end of November when I get back from the trip, I will write to Revdex.com again to verify it.
Thank you so much for your help.
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

McCarthy Plumbing, Electrical , Heating and Air Conditioning is the best company, best services you can get around. It's located in 8198 Terminal Rd Suite 100 Lorton Virginia 22079. Services Washington DC, Virginia and Maryland. Randall D. is a very well mannered and very Profesional in dealing my Plumbing issues.The services we received is AWESOME, he works really hard and knows right away on what needs to be done. We're very happy of the job he did to us and very excited that this is done. Thank you Randall D. Job well done. Thank you McCarthy we're truly honored and Happy to know your company and services. Keep up the good work.