McDavid Ford Fort Worth

We have come to an agreement with Mr [redacted] that once the parts have been delivered we will make an appointment for him to bring his vehicle back to us to perform the work required

Unfortunately back in there was no individual handling the Revdex.com complaintsI have now take n on this role to improve our overall customer relations.We are quite prepared to open a dialogue and try to find a resolution to Ms [redacted] 's complaint from 2015.Tell us why here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

I am reaching out to you in regard to your Revdex.com complaint from I am hoping that we can help in coming to some resolution over this past issueI have recently been appointed to handle these past complaints and would like to hear from you.Respectfully, [redacted] Customer Relations ManagerMcDavid Ford [redacted] ***

Mr [redacted] truck was towed here because it would not start, no work was performed here at [redacted] Ford.The vehicle had to have been towed off the property and was reportedly found in Mr [redacted] neighbourhood.We paid for a rental vehicle for a period of time that was agreed uponMrMarshall made an insurance claim which he has since been reimbursed forWe feel that this matter is closed Tell us why here

Complaint: [redacted] I am rejecting this response because:McDavid Ford has not called me for all most two years on this complaint This company never made an attempt to settle my complaint They stopped responding the last time they were contacted.The complaint stands the same way it has when I tried to settle with McDavid Ford back in early McDavid Ford admitted to over spraying my truck ( [redacted] , service consultant)The company made available to me the repair estimate to paint the truck ( [redacted] , McDavid Ford Collision Center) I still have a copy of the repair estimate I was given by McDavid Ford.I am looking at the estimate as prepared by [redacted] and it totals out to be $7,to get my truck painted This is the dollar amount it will take to get my truck repaired to get it to look the way it was before McDavid Ford damaged it This is the dollar amount I am asking for to settle this complaint [redacted] Regards, [redacted]

Have reached out to [redacted] by phone have left a detailed message regarding a resolution to his past issueAm awaiting response

We got Ms [redacted] the exact same rate as was offered to her by [redacted] ( see attached)We do more business with [redacted] than with any other lender.With regard to the credit hits - when you are purchasing a vehicle the credit reports recognize that.Therefore multiple credit pulls are recognized as one transactionTherefore it is essentially the same as one random credit pull

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

I have left a detailed voicemail for the customer regarding the cancellation .The process is being addressed and Mr [redacted] s lean holder will have a cheque dispatched to them by Friday of next week

Dear [redacted] , Please could you bring your vehicle in for inspection by the new Service Director and Body Shop ManagerPlease call [redacted] to schedule a convenient time.Thank you, [redacted] ***

Complaint: [redacted] I am rejecting this response because: they have never called me Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: it is over years old and they now want to discuss? The lack of response for over years only justifies my initial complaintI will not remove my initial complaint, as I am tempted to add to itVery disrespectful group Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: That is not... true. You led me to believe the vehicle was financed when I left. Also when the accident occurred I called the dealership immediately because the air bags did not deploy on the new 2016 that was purchased. Then on 7/25/16 I told [redacted] it was totaled again and he said yes I heard. So your dealership was fully aware it was totaled and you cannot sell me a new car 07/25 when the vehicle was totaled 7/19 I have the contract from 7/05 and 7/25 as well as the accident reports and phone records showing I called the dealership numerous times. Regards, [redacted] ***

Complaint: ***
I am rejecting this response because:they were contracted to take off a damaged bed cover and replace it with a new one not reinstall the old oneThey did this on there own with out my permissionThey did offer to install the new one as they were paid to do so but refused to reimburse me for the return fuel or my time to bring it back a week laterThey were never supposed to put the old cover back on that is their mistake not mineBesides that I have since found other issues that need addressed that they have been paid for that also has not been fixedThey are scammers and have no intention of making this rightIt has also been weeks and I still haven't received any refund at all so the $they offered they kept
Regards,
*** ***

We are waiting to for Mr *** to return our call so that we can refund the disputed amount of $165.00.We are very sorry for any inconvenience that this has caused the customer.Tell us why here

Have reached out to *** in hope that we can discuss a resolution to her past issues and make an apology. Have reached out to this customer by phone and email the 22nd and the 24th respectively and have had no response.Respectfully, *** ***McDavid Ford

This complaint has been forwarded to the Used Car Department.Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID ***, and find that the monetary resolution is satisfactory to meTreating customers fairly and with dignity can protect and strengthen a companies reputation while building stronger consumer confidenceAlthough I love Ford trucks and have bought from Texas Motors Ford before, the supervisor that dealt with me ensured I will never be back to David McDavid Ford for anythingI appreciate the quick response and resolution from whomever at David McDavid realized that $was not worth losing a customer for lifeIt's to bad the service department isn't run with future customers in mind.
Regards,
*** ***

Have reached out to *** *** and left detailed message offering to find a resolution to her issue