McDonald Construction

I don't know if I was able to be clear in my original complaintWe bought a new house in OctoberI filed a change of address date for March online with Duke PowerWe were continuing to rent the apartment we were in until March as the house was being renovatedMy husband called Duke Power in
March to give them the information that the move was happening and to stop services at the apartmentDuke Power failed to do thisI am disabledI literally spend weeks in the hospitalI was in the hospital all of MayI thought the bills were coming to close together but thought it was carry over from amounts dueI would be away and come back home after treatmentsFinally I caught on that I was being billed too much and called Duke Power todayDuke Power refuses to accept responsibility and made me pay BOTH accountsI paid under protest and stated to the rep I was paying under protest to keep service and had her to note this on my accountThe supervisor I had spoke to before this was rude and blaming meIf I didn't call duke power to change service locations then how do they have my new address to know to bill the purchased house also??? Good question huhMaybe that they messed up and are using their power as the only available service provider to take advantage?

We contacted the customer and addressed her concerns and the customer is now satisfiedPlease let me know if you have additional questions

To whom it may concern: I have included an attachment of a letter written by the apartment complex stating our move out date, this was the date I was told the power would be cut off to that unit by a Duke power employeePlease feel free to contact me, or Mrs*** *** at *** at *** if you have any questions or concerns. Best regards, *** *** * *** *** *** *** * *** *** *** *** *** **

Customer's payment that was supposed to pay off his old bill went instead paying months of his current billThe old bill is still owed and needs to be paidWe can offer a payment arrangement to give him time to pay it offWe are closing this complaint

The customers complaint has been resolvedPlease let me know if you have additional questions

We have attempted to call customer different occasions at ***with no responseThere has been no answer and the voicemail box has not been set upWe are closing this complaint

Duke Energy has contacted the customer several times and left voicemail with contact information. We are following up with a letter in the mail to acknowledge the customer’s concern and contact information for the customer to call back. We have investigated the complaint and found the
start service request was received on May 31, to become effective on July 8, 2017. The customer’s billing did not start until July 24, 2017. We apologize for the inadvertent error and need to speak with the customer before any other actions taken for resolution. Duke Energy closing the Revdex.com pending follow up from the customer

We contacted the customer and addressed her concerns and the customer is satisfied. Please let me know if you have additional questions.

Hi [redacted]I received an email back on 8/10 with your contact info at the bottom. When I checked the status of the complaint it said I could send additional information. I received a call from a rep [redacted] at the Duke on 8/12. I called back and left her a message requesting a call back to which I...

never received one. I came home on 8/13 to no power. I called and was transferred to their HQ department and spoke with [redacted]. She stated [redacted] never made any note on the account and if I wanted power back I was forced to pay the very amount I was disputing, 214, now including a $15 reconnect fee. I paid this to have power restored and have requested a call back from [redacted]'s supervisor [redacted]. I am not sure how to proceed as no one with authority who handles these issues is returning my call.Thank You,[redacted]

Duke Energy apologizes to the customer for the time necessary to complete the new service installation.  The inspection was received from the inspection department on 8/25/17 and in most cases the meter is set within 2 business days.  In this case, we found existing underground service at...

the location but more work required that involved installing an additional underground service cable.  This caused a delay with completing the service installation for the customer.  The previous commitment date quoted to the customer was prior to the knowledge of the additional underground work required.  The meter was installed on 9/7/17 at 1236pm.  Duke Energy called Mr. [redacted] to inform of the completion.  Duke Energy closing the Revdex.com based on this resolution.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]

The garage and house are on separate accounts. I'm not sure how to proof that with documentation. The house is on a residential rate. The garage is on a small business rate. Duke Energy even has trouble getting it straight when I call them. I'm not even sure why they are separate and why the garage...

is considered a business

The customer did not call in to cancel service at their old location. I reviewed the calls: Customer called on 11/3/14 to request service in the new location and specifically said the power has to stay on at the old location because they were not ready to move. Customer called on 11/6/14 to go on the equal payment program. Customer called on 2/19/15 to make sure they were on the equal payment program. Even though they moved out on March 3, 2015 they are still responsible for the billing because they never called to cancel the service. We have attempted to contact the customer at [redacted]and still have not gotten a response. We are closing this complaint.

Good afternoon,I have spoken to [redacted] about her bills and estimated usage. Ms. [redacted] is now satisfied. Please let me know if you have any additional questions.  Thank you, Karen ** H[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  Regards,
[redacted]

Offered [redacted] a 6 month payment arrangement to pay off the chared off account.  [redacted] did not accept the offer. Thank you.

Duke Energy reviewed the calls received from the customer on 12/21/16; 12/29/16 and 1/16/17. We contacted the customer and apologized for the customer service experience  and informed feedback will be shared with supervisor of specialist for training and improvement. ...

The account status and bill information was confirmed with the customer and all inquiries regarding the account was addressed. Revdex.com closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We reviewed the customers concerns and their account has been credited. We tried to contact the customer but did not receive a response back. Please let me know if you have additional questions.