McDonald Construction

The customer needs to contact the SC Office of Regulatory Staff in order to resolve this issue. He has already contacted them and it has now escalated beyond this department's ability to assist.  Thank you.

We have contacted the customer and addressed his concerns. We appreciate the feedback that he had concerning our EPP program.

My husband spoke with Duke Energy on two occasions....

Thanks to the report to Revdex.com the issue was taken care of about a week after report. Thanks so much Revdex.com for helping.  Susan S[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We have attempted to call the customer 3 different occasions at 864[redacted] and sent an email to [redacted]gmail.com with no response. We are closing the complaint due to no response.

We have contacted the customer and addressed his concerns and the issue is resolved. Please let me know if you have additional question.

Customer has taken complaint to commission. In doing so, escalated beyond my dept's ability to assist. We are closing this complaint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  Regards,
[redacted]That is false. Firstly there was no phone call on 11/6- that was the online form I first submitted for changing over services. The phone call to give exact service dates change was in mid-february. Duke Power is lying. I do not accept this verdict, however thank you Revdex.com for your efforts.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my...

complaint. 
Regards,
[redacted] It is such an inconvenience to me to be stuck with a bill that I've already paid! I shouldn't be held accountable for the actions of an untrained representative that made an error with my money.  It's like I didn't have an option to stop my money from being wrongfully applied to my account.

Duke Energy Carolinas is in the process of installing advanced metering infrastructure (“AMI”) meters also known as “smart meters” in the Carolinas.  The smart meter replaces an Automated Meter Reading (“AMR”) meter that is  either a digital meter with a built-in radio or an analog meter retrofitted with a radio transmitter (collectively “AMR Meter”).   We appreciate the additional information received from the customer regarding the estimated charges, and have completed our investigation into the billing concerns.  Based on the customer information provided and our findings, adjustments have been made to the billing.  Duke Energy contacted the customer to apologize for the experience and explain the adjustments to the account.  The customer is satisfied and has contact information if other questions or concerns.  Based on this resolution, Duke Energy has closed the Revdex.com complaint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I have not file any complaints with anyone but the Revdex.com .
Regards,
[redacted]

Duke Energy has researched our records which indicate the Deferred Payment Arrangement was set  by the customer via our automated system and established as confirmed on the customer's account.  No record found of any other arrangement agreed and confirmed in the automated system and...

no record of  a different date quoted.  The customer did not pay the Deferred Payment Arrangement according to the agreed upon terms.  As a result, the agreement was in default, the power was disconnected for nonpayment, required payment to restore service received, and the service was restored the same day of disconnection.