Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
My complaint does not state anywhere that *** refused to honor the offer or that he requested mileage compensationI stated that *** saidno to correcting the errorsYou can see by his response, that he is still refusing to address the errorsThat is the reason for me filing this complaint
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments belowso we just let the car stay on the road and wait for it to happen again? I cant just leave my car there, I do have a job that I need to go toas a company, wouldn't you want to get to the bottom of what is causing this? to ensure your customer that they are driving in a safe car? why wouldn't you have a tech come out and look at it since they are the ones who built the car and know more about the pieces than anyone?
Regards,
*** ***
This customer got power mirrors when it was not supposed to be powerThe mirrors that were negotiated were cheaper non power mirrorsThe dealership ate the difference for the better mirrors and the customer only had to pay for the wiring harness for the lights on the mirrors which was an added
optionThe trailer brake was to be paid for before it was installed which it was notAlso this customer owes a copy of his non GM lease registration which was used for a $rebate that he has refused to give to usI will call the customer and try to work something out
First and foremost the price on our vehicle was never changedWe were not aware that the customer was trading in there current lease which they were way upside down in due to being 30,miles over there limit on a leased vehicleThe sales manager that was working on the deal was never informed
of this vehicle being traded and worked the entire deal without a tradeOnce you bring all of the negative equity into the equation, the payment goes way upAs far as the deposit goes, it was a credit card deposit and it was refunded the very next day and the customer was supplied with a copy of the receiptsOnce the credit card gets refunded, it clears our account the same day at midnight but depending on the credit card company, it may take up to business days to show on there endThe customer was told this numerous times but does not believe us even though he has the receipt for the refund transactionAfter all of the allegations that were made about us trying to keep the customers money when we were not, the dealer still offered to try to relook at the customers deal with the trades negative equity to try to help the customer outThe customer declined
In Massachusetts, joint owners have the option to choose how they would like the vehicle registered and titled while at the dealerThen the customer must confirm the decision with there insurance company before the dealer can get the vehicle insured and registerdedIt is our understanding that in
this instance, the vehicle was purchased for *** *** and *** helped Mrs *** to get the deal approvedSo seeing that the vehicle belongs to Mrs ***, that only makes sense that there decision was to title and register the vehicle to Mrs ***There is nothing that the dealer can do to change this at this timeThis clearly seems like there has now been a falling out between the two friends and are now regretting the decision of co signing
Mr ***, As you are aware we located your colorado from another dealer they gave us the wrong running boardsWe drove their twice to get the correct onesSometimes we drop the ball making commitments to satisfy when they are out if our control (locate/wrong running boards)We did offer to
deliver the truck to youFinally, we offer a bed liner in the interest of customer satisfaction onlyYou don't agree to be satisfied you continue to berate the employees posting and calling saying negative things about our companyAfter responding to complaints posted on yelp, gm customer service, negative surveys etc...it became obvious we are not able to satisfy youThe only solution is to offer you a full refund with no mileage charges and take the vehicle backThe offer is good for week. ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Clearly you have been given bad informationRegards,
*** ***
Sorry for your experienceWhat you are telling me conflicts with what ***, ***, and *** (who was the last manager that you spoke with), tell meIn any event, my office just informed me that the plates are getting done today and will be overnighted to youAs far as the fluids all being changed, this is not something that is done at any dealershipI do not understand why *** would say that to youHe has been in this business for a longtime and has never said anything like this EVER while working here at McGeeWe price our vehicles to be priced #in the marketUnfortunately, customers want to buy our vehicles at our super low prices but yet want services done that are not included in our price pointsWe do all that we can for our customers including giving you years of Free scheduled maintenance
Revdex.com please forward this message to *** *** at Mcgee Chevrolet at *** *** in ***, **. Please asked *** for a written
outcome of the meeting on Monday. Also ask *** *** for the inspection report point that was suppose to be given to me when I purchase that severly damage *** *** That is what was in the email that he claims he did not receive. I am now requesting again for the second timeI want what they are purposing to me to rectify this situation in writing so you the Revdex.com can have it for your records as well as for myself
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I went to the dealership last august to have the recall servicedive been there twice already this year for diagnostic testingno codes came up and your dealership told me they refused to have a technician come outhow can you say you care about your customers when you told me in your words, " it is not the responsibility for *** to make sure you have a safe car"Im sure you will deny saying thathow is that having no service done?
Regards,
*** ***
after we spoke last Thursday and you came in to see my Finance Manager on Friday I had thought we had resolved all you concernsHowever, my Gm *** will contact you today
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I do not know where you are getting the name [redacted] from. I never mentioned a [redacted]. I double checked, and the screen is telling me that I listed the sales person as [redacted]? This is just another example of failure to pay attention to detail on your part. You say that the original Bill of Sale was an "honest mistake" but it felt a lot more like you tried pulling a fast one on me. Your accountant tried pressuring me into signing even after I INSISTED the numbers were wrong and told him to check the math again. It was almost closing time and everyone was rushing to leave. He seemed frustrated when I asked him to check the math again. Also the finance manager did not "immediately come to the rescue” like you are portraying. He came over after I argued with the accountant for 10 minutes about the math. I even had to go as far as creating my own balance sheet to explain it to him.I understand your policy on used vehicles, I was told that multiple times from your sales managers, however this doesn’t change the fact that I was promised this work would be done on the truck prior to picking it up. Before buying this truck me and [redacted] agreed that at 50,000 it was getting close to the point for a good amount of routine maintenance. We agreed that there was no way of knowing what the previous owner had used the truck for, or how well he had maintained it, but [redacted] assured me it would pass their “172 point inspection” and still had 50,000 miles on Chevy’s factory 5 year, 100k power train warranty. [redacted] seemed surprised when I said this wasn’t enough. I wanted to get under the truck and in the hood and do a thorough inspection myself. He seemed offended that I wouldn’t take his word for it being in good shape and went inside to start the paper work while I took a look at the truck. When I was finished I came in and we started the paperwork together. At that point we started talking numbers. We came to the agreement that you would sell your truck to me for 27,999 less 12,200 for my trade in along with a loud belt being replaced, and the fluids changed in the Front Differential, Rear Differential, Transfer Case, and a flush of the transmission fluid as well as power steering. This was very clear and he said the work would be done no problem. Fast forward a few days, and I come in to pick up the truck. [redacted] tells me the work has been done and hands me the keys. I go to service to collect the workorders and double check what [redacted] is telling me, and service informs me this work was never done on the truck. Upset, I go find [redacted] and ask him what we are going to do about this. He acts surprised and goes to talk to his manager. After some time waiting I finally get the pleasure of talking to the used car manager, [redacted] refuses to do any work on the truck, saying they would loose money if they did. We continue talking for some time. He agrees to do 2 out of 5 services, but no more. Eventually this conversation turns into an argument. I suggest to [redacted] to “Be a man of his word and honor his salespersons agreement” At this point [redacted] starts swearing at me telling me “Don’t you [redacted] call me not a man, [redacted]” and tells me to leave. I refuse to leave and instead he walks out, leaving me sitting uncomfortably alone in his office. Your saying I got upset and left but this is not anywhere close to true. Eventually he returned, and this conversation turned into more of a comedy show. I had to leave because I simply couldn’t believe the audacity of a sales manager swearing at me. I was shocked how I was treated and hopefully never have to step foot at McGee again.On top of all this you registered the truck with personal plates! I made it VERY clear that I needed commercial plates, however someone failed to do their job and messed up even the easiest of tasks. I was told by [redacted] to return Tuesday to swap out my plates for the right ones so I do exactly that. I show up Tuesday morning at 10 like originally planned and I find out [redacted] took the day off and no one was expecting me. After an hour drive I was told to turn around and they would just mail them. Again, this points towards failure to pay attention to detail and there are no excuses for this. Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments...
below.
I have reviewed the response. McGee Chevrolet has contacted me immediately and has met my needs and has resolved my issue
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
[redacted]- The [redacted] review I read yesterday (responded to it also) is the first time I had any information regarding your dissatisfaction. I would be glad to work out a solution to satisfy you. Please contact me at [redacted]
Owner McGee [redacted]
This customer has had her vehicle in service for a water pump, cam shaft actuator, and a intake solenoid. These were all on seperate occasions, and were all covered under warranty. These were the only times that the said customer was in our service department, other than for free oil changes. The...
vehicle is now here and being diagnosed with General motors technical assistance. We are not yet sure what is wrong with the vehicle but the vehicle is now out of bumper to bumper warranty, and electrical concern will not be covered under the power train warranty which is only for engine and transmission components.We offered to try and help the customer by trading her out of the vehicle, but due to her credit score and no money down, NO banks would approve her. We have done everything that we could to try and help this customer out.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
My complaint does not state anywhere that *** refused to honor the offer or that he requested mileage compensationI stated that *** saidno to correcting the errorsYou can see by his response, that he is still refusing to address the errorsThat is the reason for me filing this complaint
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments belowso we just let the car stay on the road and wait for it to happen again? I cant just leave my car there, I do have a job that I need to go toas a company, wouldn't you want to get to the bottom of what is causing this? to ensure your customer that they are driving in a safe car? why wouldn't you have a tech come out and look at it since they are the ones who built the car and know more about the pieces than anyone?
Regards,
*** ***
This customer got power mirrors when it was not supposed to be powerThe mirrors that were negotiated were cheaper non power mirrorsThe dealership ate the difference for the better mirrors and the customer only had to pay for the wiring harness for the lights on the mirrors which was an added
optionThe trailer brake was to be paid for before it was installed which it was notAlso this customer owes a copy of his non GM lease registration which was used for a $rebate that he has refused to give to usI will call the customer and try to work something out
First and foremost the price on our vehicle was never changedWe were not aware that the customer was trading in there current lease which they were way upside down in due to being 30,miles over there limit on a leased vehicleThe sales manager that was working on the deal was never informed
of this vehicle being traded and worked the entire deal without a tradeOnce you bring all of the negative equity into the equation, the payment goes way upAs far as the deposit goes, it was a credit card deposit and it was refunded the very next day and the customer was supplied with a copy of the receiptsOnce the credit card gets refunded, it clears our account the same day at midnight but depending on the credit card company, it may take up to business days to show on there endThe customer was told this numerous times but does not believe us even though he has the receipt for the refund transactionAfter all of the allegations that were made about us trying to keep the customers money when we were not, the dealer still offered to try to relook at the customers deal with the trades negative equity to try to help the customer outThe customer declined
In Massachusetts, joint owners have the option to choose how they would like the vehicle registered and titled while at the dealerThen the customer must confirm the decision with there insurance company before the dealer can get the vehicle insured and registerdedIt is our understanding that in
this instance, the vehicle was purchased for *** *** and *** helped Mrs *** to get the deal approvedSo seeing that the vehicle belongs to Mrs ***, that only makes sense that there decision was to title and register the vehicle to Mrs ***There is nothing that the dealer can do to change this at this timeThis clearly seems like there has now been a falling out between the two friends and are now regretting the decision of co signing
Please provide me with a copy of the credit card charge to my personal emailYour refund will be issued immediately
His response says he is satisfiedI am confused?
Mr ***, As you are aware we located your colorado from another dealer they gave us the wrong running boardsWe drove their twice to get the correct onesSometimes we drop the ball making commitments to satisfy when they are out if our control (locate/wrong running boards)We did offer to
deliver the truck to youFinally, we offer a bed liner in the interest of customer satisfaction onlyYou don't agree to be satisfied you continue to berate the employees posting and calling saying negative things about our companyAfter responding to complaints posted on yelp, gm customer service, negative surveys etc...it became obvious we are not able to satisfy youThe only solution is to offer you a full refund with no mileage charges and take the vehicle backThe offer is good for week. ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Clearly you have been given bad informationRegards,
*** ***
Sorry for your experienceWhat you are telling me conflicts with what ***, ***, and *** (who was the last manager that you spoke with), tell meIn any event, my office just informed me that the plates are getting done today and will be overnighted to youAs far as the fluids all being changed, this is not something that is done at any dealershipI do not understand why *** would say that to youHe has been in this business for a longtime and has never said anything like this EVER while working here at McGeeWe price our vehicles to be priced #in the marketUnfortunately, customers want to buy our vehicles at our super low prices but yet want services done that are not included in our price pointsWe do all that we can for our customers including giving you years of Free scheduled maintenance
Revdex.com please forward this message to *** *** at Mcgee Chevrolet at *** *** in ***, **. Please asked *** for a written
outcome of the meeting on Monday. Also ask *** *** for the inspection report point that was suppose to be given to me when I purchase that severly damage *** *** That is what was in the email that he claims he did not receive. I am now requesting again for the second timeI want what they are purposing to me to rectify this situation in writing so you the Revdex.com can have it for your records as well as for myself
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I went to the dealership last august to have the recall servicedive been there twice already this year for diagnostic testingno codes came up and your dealership told me they refused to have a technician come outhow can you say you care about your customers when you told me in your words, " it is not the responsibility for *** to make sure you have a safe car"Im sure you will deny saying thathow is that having no service done?
Regards,
*** ***
after we spoke last Thursday and you came in to see my Finance Manager on Friday I had thought we had resolved all you concernsHowever, my Gm *** will contact you today
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I do not know where you are getting the name [redacted] from. I never mentioned a [redacted]. I double checked, and the screen is telling me that I listed the sales person as [redacted]? This is just another example of failure to pay attention to detail on your part. You say that the original Bill of Sale was an "honest mistake" but it felt a lot more like you tried pulling a fast one on me. Your accountant tried pressuring me into signing even after I INSISTED the numbers were wrong and told him to check the math again. It was almost closing time and everyone was rushing to leave. He seemed frustrated when I asked him to check the math again. Also the finance manager did not "immediately come to the rescue” like you are portraying. He came over after I argued with the accountant for 10 minutes about the math. I even had to go as far as creating my own balance sheet to explain it to him.I understand your policy on used vehicles, I was told that multiple times from your sales managers, however this doesn’t change the fact that I was promised this work would be done on the truck prior to picking it up. Before buying this truck me and [redacted] agreed that at 50,000 it was getting close to the point for a good amount of routine maintenance. We agreed that there was no way of knowing what the previous owner had used the truck for, or how well he had maintained it, but [redacted] assured me it would pass their “172 point inspection” and still had 50,000 miles on Chevy’s factory 5 year, 100k power train warranty. [redacted] seemed surprised when I said this wasn’t enough. I wanted to get under the truck and in the hood and do a thorough inspection myself. He seemed offended that I wouldn’t take his word for it being in good shape and went inside to start the paper work while I took a look at the truck. When I was finished I came in and we started the paperwork together. At that point we started talking numbers. We came to the agreement that you would sell your truck to me for 27,999 less 12,200 for my trade in along with a loud belt being replaced, and the fluids changed in the Front Differential, Rear Differential, Transfer Case, and a flush of the transmission fluid as well as power steering. This was very clear and he said the work would be done no problem. Fast forward a few days, and I come in to pick up the truck. [redacted] tells me the work has been done and hands me the keys. I go to service to collect the workorders and double check what [redacted] is telling me, and service informs me this work was never done on the truck. Upset, I go find [redacted] and ask him what we are going to do about this. He acts surprised and goes to talk to his manager. After some time waiting I finally get the pleasure of talking to the used car manager, [redacted] refuses to do any work on the truck, saying they would loose money if they did. We continue talking for some time. He agrees to do 2 out of 5 services, but no more. Eventually this conversation turns into an argument. I suggest to [redacted] to “Be a man of his word and honor his salespersons agreement” At this point [redacted] starts swearing at me telling me “Don’t you [redacted] call me not a man, [redacted]” and tells me to leave. I refuse to leave and instead he walks out, leaving me sitting uncomfortably alone in his office. Your saying I got upset and left but this is not anywhere close to true. Eventually he returned, and this conversation turned into more of a comedy show. I had to leave because I simply couldn’t believe the audacity of a sales manager swearing at me. I was shocked how I was treated and hopefully never have to step foot at McGee again.On top of all this you registered the truck with personal plates! I made it VERY clear that I needed commercial plates, however someone failed to do their job and messed up even the easiest of tasks. I was told by [redacted] to return Tuesday to swap out my plates for the right ones so I do exactly that. I show up Tuesday morning at 10 like originally planned and I find out [redacted] took the day off and no one was expecting me. After an hour drive I was told to turn around and they would just mail them. Again, this points towards failure to pay attention to detail and there are no excuses for this. Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments...
below.
I have reviewed the response. McGee Chevrolet has contacted me immediately and has met my needs and has resolved my issue
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Regards,
[redacted]
[redacted]- The [redacted] review I read yesterday (responded to it also) is the first time I had any information regarding your dissatisfaction. I would be glad to work out a solution to satisfy you. Please contact me at [redacted]
Owner McGee [redacted]
I apologize for not getting back to you but I don't see any emails. However, I will get together with everyone Monday and get this resolved for you.
This customer has had her vehicle in service for a water pump, cam shaft actuator, and a intake solenoid. These were all on seperate occasions, and were all covered under warranty. These were the only times that the said customer was in our service department, other than for free oil changes. The...
vehicle is now here and being diagnosed with General motors technical assistance. We are not yet sure what is wrong with the vehicle but the vehicle is now out of bumper to bumper warranty, and electrical concern will not be covered under the power train warranty which is only for engine and transmission components.We offered to try and help the customer by trading her out of the vehicle, but due to her credit score and no money down, NO banks would approve her. We have done everything that we could to try and help this customer out.
I have a little more clarification and will be contacting customer with an offer to secure customer satisfaction.