When the customer came in with the original noise back in November, we determined that the noise was coming from the strut mounts which were not a covered item. Customer went back to the said [redacted] bodyshop (which her mother works at), and supposedly had the entire set of struts replaced with...
aftermarket struts that include the strut mounts. Factory struts come separate from the strut mounts and would not have fixed concern. Customer then showed up 4 months later in March requesting reimbursement for said repairs. Customer acknowledged that the contract stated that they "must get prior authorization before repairs are performed. We attempted to assist the customer regardless and asked the customer for a credit card receipt for proof of payment because bodyshop receipt provided by her mother stated paid by credit card. Customer became argumentative and refused to provide us with the credit card receipt.If customer is willing to bring us in the credit card receipt, so that we can send it over to her warranty company as proof that the work was actually performed and paid in full, at that point we can go to bat for the customer and try to get it reimbursed for the said repairs. If a receipt is not available, we had offered the customer $300 in the interest of customer satisfaction, and that still stands.
reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Mr. [redacted], First and foremost your statement is untrue and I will attach the document that proves it to be untrue. The bed liner was talked about and agreed upon BEFORE the sale of the vehicle. It is clearly written in the contract on July 6th,at which time I had no issues with your dealership. On that date I was given a hand written question survey on my salesmens performance, to which I wrote him a very positive response. However when my vehicle was delivered days later and didn't have the running boards and bed liner I was unhappy. I was then offered FLOOR MATS by [redacted] to try and make up for it, not the bed liner as you suggest. After waiting well over a week to resolve this I brought my truck into your service center and was approached by your sales manager [redacted] and told that I "jumped the chain of command at your dealership by complaining to GM. I was then told that if I wanted the bed liner I would have to pay for it. This was no doubt retaliation for my phone call. If anyone was berated Mr [redacted] I can assure you it was me. And as far as posting reviews concerning your dealerships service, I will continue to do my part to help prevent my community from having a negative experience like mine.
Regards, [redacted]
For starters, I don't know who I have been in contact with, you have never stated your name or position at the dealership to me. Never have I received an email from you personally and never have you left a voicemail at my number. Furthermore, there has been no attempt to 'satisfy' me. This "bait and switch" routine is preposterous. The car was worth $500 as scrap, $200 is not only insulting but bad business on your part.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Mcgee did put the sticker on the vehicle. I have the inspection record in my glove box. Mcgee passed the tires during the inspection and put the sticker on the vehicle. There is no law requiring me to purchase tires from Mcgee just because I purchased the vehicle from Mcgee. I am well within the required 1 year timeframe to file a complaint. The only reason why I was aware there were wrong tires on the vehicle is one of the tires failed. [redacted] alerted me to the wrong tire issue. Stand by your vehicle and compensate me for Mcgees error.
Regards,
[redacted]
This loan was paid off and was cleared as of Friday 03/02/2018. Its a 15 work day turn around when it comes to paying off a loan and it all getting finalized with the bank. This is why we always call and get a 15 day payoff. This was all handled accordingly.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. It is not the tread on the tires I am disputing, it is the fact the truck was sold to me with passenger tires. A 3/4 ton truck should not have passenger tires. This is a safety issue and evident by the steel belt that broke on the front tire. The manager bought it to my attention when I went to purchase tires this is why it has taken me so long to complain. I am not a tire installer by trade so the numbers on the tires don't mean much to me. I do know now that the size of the tires for the truck is located on the inside of the drivers side door. Mcgee should have checked that to see if it matched the tires on the vehicle. Again the tires were passenger tires not LT light truck tires like they should have been. The vehicle was indeed inspected by Mcgee, I have the inspection record from the dealership. The inspection was part of the deal when I PURCHASED the truck. Mcgee should have noticed the wrong size tires were on the vehicle during the inspection. I stand 100% behind my legitimate complaint and should be compensated for the full cost of the tires puchased at [redacted] on 12/7/17. I should not have needed tires for a vehicle I purchased nine months ago. Mcgee should stand by the vehicle and compensate the full purchase price. Manager [redacted] agreedwith me on 12/7/17 that the truck shouldn't have passenger tires. The manger at [redacted] said he would back me up with my claim. Not sure where Mcgee got the information my truck wasn't inspected by them. I have all documentation to back up my claim and also have one of the tires that were on the vehicle. I will not let this rest until I am compensated for the tires.
I truly do not know what has you this upset or what you are talking about. I can't understand why you are speaking in code if for some reason you feel the car we sold you is bad I will take it back and give you a full refund. There is no attempt to hurt or harm you in anyway you just need to communicate with me. Also if you have questions about preinspections I will be glad to show them to you. Again, I don't understand what has you so upset but a simple call or meeting with me I am sure you would feel differently.[redacted]
In the state of Massachusetts, the law is that a vehicle with co buyers can be registered to either the purchaser or the co buyer on the loan, but it would only make sense that whoever the vehicle is for is who the vehicle should be registered too. In this matter, the customer had the option of who to register the vehicle to. Then the customer HAD TO CALL THERE INSURANCE COMPANY TO CONFIRM THE WAY THAT THEY WANTED THE VEHICLE TITLED AND REGISTERED, before we could get this vehicle registered and insured. Unfortunately at this point in time there is nothing that the dealership can do to change this for you.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Your not sorry at all. If you were truly sorry you would make this better. Also, I am not surprised the least bit that our stories are not matching up. Why would [redacted] admit he messed up? Why would [redacted] admit he swore at me and told me to leave? [redacted] still has nothing to do with this. When I came in Tuesday I was hoping to speak to the GM as suggested by [redacted] last Friday, but I was told he was in an interview so I was sat down with will instead who told me there was nothing he could do as a manager. You have said before that no dealership changes fluids, so that still leaves the question of why did [redacted] tell me that you would? How am I supposed to know that’s not something that you don’t “normally do” ? When a salesman promises a customer and the customer believes them its now the customers fault for not knowing better? Shame on me for trusting [redacted] then. He told me about his service in the Army and Navy and I assumed he was a trustworthy guy and would live up to his end of the deal. Nobody that I dealt with at McGee respects customers. All they care about is the bottom line and filling their pockets with money. Also, when you say “2 years of free scheduled maintenance” it is very misleading. You should call it what it actually is: “2 years of oil changes and tire rotations”. When you say free scheduled maintenance, people might think this includes other services because guess what: ALL of the fluids listed above ARE scheduled maintenance AND they were due at or around 50,000 miles when I bought the truck.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I made it crystal clear with [redacted] (sales person) what mirrors I wanted. Even going so far as stepping away from his desk and walking over to a similar truck that had the exact mirrors I wanted so [redacted] could literally SEE what I wanted. I also told him that I expected them to be fully operational with all lights working. If [redacted] did not communicate this to [redacted] (sales manager) then that is a reflection of the lack of communication they have at that dealership. I also was made promises from [redacted] that the added trailer brake I wanted installed would be put in and ready to go when I took delivery of the truck. (I would pay for it then)The rebate was for $500 not $1000. The dealership did not address my issue of being overcharged for my registration.
Regards,
[redacted]
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]
I had also come in with a diagnosis from [redacted] another Chevy dealership that stated the struts as a whole were bad, and in need of replacement. The receipt you have say "cc on file" not cc paid, which was done for a rental car. The same way your location had to put a credit card on file for me receiving a courtesy car when you repaired my transmission, which also was failed to be diagnosed at your location the first time. When I left your location the service manager said he was submitting the claim and I would here back by Friday. This information was also repeated by a sales manager at your location. This clearly never got submitted.Also attached is 4 of the 10 photos that I sent to GM customer support on 11/18/15 sorry I could not add all of the photos since it limited the amount. All of those are from the same strut and show the fact that the whole assembly is bad. Again I will repeat if you need them they are still in my trunk. I will also repeated again that the repairs were paid in CASH, and I would like to be reimbursed for the repair.
Regards,
[redacted]
[redacted] all the paperwork says two hundred. I was willing to satisfy you but you refuse to return phone calls or emails. We absolutely don't guarantee any trade in values and your vehicle was sold at auction for $250. Minus auction fees.
We did inspect the vehicle prior to selling it. We DID NOT do the vehicles inspection sticker which is the part that would have failed if it had the wrong tires at the time of the inspection. Its been almost a year later and you want me to pay for tires that were purchased elsewhere? Like I said, had you brought it back to us I would have helped you out in anyway that I could have but like you went and got your inspection sticker elsewhere (where it passed with the tires that the vehicle was sold with), you also went elsewhere and purchased new tires and didn't even give our dealership the chance to look at the tires or help with the purchase of new tires. As for [redacted] saying that the truck should not have been sold with P tires he is correct. We do not believe that it was and the fact that it passed inspection elsewhere bolsters our opinion of how we feel because had it been sold and inspected with P tires, it would not have ever passed inspection. We sell many heavy duty trucks here at McGee and have never ever had an issue like you are claiming to have. We are sorry that you feel that we owe you money for purchasing new tires elsewhere, but due to the fact that its almost a year later and you never brought the tires here even for us to inspect before going elsewhere to purchase new tires, we do not feel that we are responsible for paying for your new tires.Sorry.
This vehicle was purchased from us 9 months ago. I looked at the safety check sheet regarding this truck and the tires measured at 9/32 which are almost new condition. The customer did not get his inspection sticker here at McGee. He took it to an independent shop where it passed inspection. 9...
months later the customer is calling saying that his tires are low and that they are the wrong tires. I do not know anything about this vehicle having wrong tires on it, nor would it have passed inspection wherever he went. If the customer would have came here with a tire issue, we would have gave him our cost on another set of new tires.
First off the salespersons name was [redacted] not [redacted]. When the deal was worked it was worked with a number on the trade. Once negotiated the trade allowance went up $2200 in the customers favor. The deal was written and the customer went into the finance office to do the paperwork. At this time it was...
noticed that the change that the sales manager had made to the trade did not save. The sales manager immediately went into the finance office and fixed it. Honest mistake. Secondly, we put every vehicle through a full inspection and service. We do everything that the vehicle needs to have done before the vehicle hits the lot to sell. The customer asked if we changed the needed fluids which we do. We changed the oil, filter, and topped off radiator and windshield washer fluid. When the customer came back in he stated that he wanted the radiator fluid, rear differential fluid, transmission fluid, brake fluid, and power steering fluid all changed. We told the customer that we do not do that as no other dealership does either. He then got upset and left. We gave the customer two years free scheduled maintenance. Customer still not happy. No dealership changes out every single fluid in the vehicle. If they did so, then the cost of the vehicles would be that much higher.
My offer to purchase the vehicle back from Ed at a 100% refund still stands. I have never refused to honor that offer at anytime and have never requested mileage compensation. Also, there is not such a thing as ** Warranty transfer paperwork. The manafacture's warranty comes with the vehicle not the...
I understand what you are hoping to happen. Unfortunately as far as you not getting the online special price if you do not qualify is the way that all Makes advertise. It is on everyone of our vehicles in the disclaimer. We cannot guarantee any finance rate without first sending over a deal to the banks. They make that decision. Not us. We run mailer sales and it works for some people and it does not work for others. If you are carrying over negative equity like trading out of a lease very early, it will not work. Sorry. We would love to make a deal with you. We are a dealership. We are not in business by not making deals. But the deal has to be achievable.
Your vehicle was recalled because the ignition switch may not be able to stay on with significant torque pulling it to the off position. The new ignition has been approved to have enough torque to avoid this circumstance. Again if you are experiencing a different issue that is not related we can't diagnose it if we can not duplicate.
When the customer came in with the original noise back in November, we determined that the noise was coming from the strut mounts which were not a covered item. Customer went back to the said [redacted] bodyshop (which her mother works at), and supposedly had the entire set of struts replaced with...
aftermarket struts that include the strut mounts. Factory struts come separate from the strut mounts and would not have fixed concern. Customer then showed up 4 months later in March requesting reimbursement for said repairs. Customer acknowledged that the contract stated that they "must get prior authorization before repairs are performed. We attempted to assist the customer regardless and asked the customer for a credit card receipt for proof of payment because bodyshop receipt provided by her mother stated paid by credit card. Customer became argumentative and refused to provide us with the credit card receipt.If customer is willing to bring us in the credit card receipt, so that we can send it over to her warranty company as proof that the work was actually performed and paid in full, at that point we can go to bat for the customer and try to get it reimbursed for the said repairs. If a receipt is not available, we had offered the customer $300 in the interest of customer satisfaction, and that still stands.
Revdex.com:
I have...
reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Mr. [redacted], First and foremost your statement is untrue and I will attach the document that proves it to be untrue. The bed liner was talked about and agreed upon BEFORE the sale of the vehicle. It is clearly written in the contract on July 6th,at which time I had no issues with your dealership. On that date I was given a hand written question survey on my salesmens performance, to which I wrote him a very positive response. However when my vehicle was delivered days later and didn't have the running boards and bed liner I was unhappy. I was then offered FLOOR MATS by [redacted] to try and make up for it, not the bed liner as you suggest. After waiting well over a week to resolve this I brought my truck into your service center and was approached by your sales manager [redacted] and told that I "jumped the chain of command at your dealership by complaining to GM. I was then told that if I wanted the bed liner I would have to pay for it. This was no doubt retaliation for my phone call. If anyone was berated Mr [redacted] I can assure you it was me. And as far as posting reviews concerning your dealerships service, I will continue to do my part to help prevent my community from having a negative experience like mine.
Regards, [redacted]
For starters, I don't know who I have been in contact with, you have never stated your name or position at the dealership to me. Never have I received an email from you personally and never have you left a voicemail at my number. Furthermore, there has been no attempt to 'satisfy' me. This "bait and switch" routine is preposterous. The car was worth $500 as scrap, $200 is not only insulting but bad business on your part.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Mcgee did put the sticker on the vehicle. I have the inspection record in my glove box. Mcgee passed the tires during the inspection and put the sticker on the vehicle. There is no law requiring me to purchase tires from Mcgee just because I purchased the vehicle from Mcgee. I am well within the required 1 year timeframe to file a complaint. The only reason why I was aware there were wrong tires on the vehicle is one of the tires failed. [redacted] alerted me to the wrong tire issue. Stand by your vehicle and compensate me for Mcgees error.
Regards,
[redacted]
This loan was paid off and was cleared as of Friday 03/02/2018. Its a 15 work day turn around when it comes to paying off a loan and it all getting finalized with the bank. This is why we always call and get a 15 day payoff. This was all handled accordingly.
I will resolve this immediately for you.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. It is not the tread on the tires I am disputing, it is the fact the truck was sold to me with passenger tires. A 3/4 ton truck should not have passenger tires. This is a safety issue and evident by the steel belt that broke on the front tire. The manager bought it to my attention when I went to purchase tires this is why it has taken me so long to complain. I am not a tire installer by trade so the numbers on the tires don't mean much to me. I do know now that the size of the tires for the truck is located on the inside of the drivers side door. Mcgee should have checked that to see if it matched the tires on the vehicle. Again the tires were passenger tires not LT light truck tires like they should have been. The vehicle was indeed inspected by Mcgee, I have the inspection record from the dealership. The inspection was part of the deal when I PURCHASED the truck. Mcgee should have noticed the wrong size tires were on the vehicle during the inspection. I stand 100% behind my legitimate complaint and should be compensated for the full cost of the tires puchased at [redacted] on 12/7/17. I should not have needed tires for a vehicle I purchased nine months ago. Mcgee should stand by the vehicle and compensate the full purchase price. Manager [redacted] agreedwith me on 12/7/17 that the truck shouldn't have passenger tires. The manger at [redacted] said he would back me up with my claim. Not sure where Mcgee got the information my truck wasn't inspected by them. I have all documentation to back up my claim and also have one of the tires that were on the vehicle. I will not let this rest until I am compensated for the tires.
Regards,
[redacted]
I truly do not know what has you this upset or what you are talking about. I can't understand why you are speaking in code if for some reason you feel the car we sold you is bad I will take it back and give you a full refund. There is no attempt to hurt or harm you in anyway you just need to communicate with me. Also if you have questions about preinspections I will be glad to show them to you. Again, I don't understand what has you so upset but a simple call or meeting with me I am sure you would feel differently.[redacted]
In the state of Massachusetts, the law is that a vehicle with co buyers can be registered to either the purchaser or the co buyer on the loan, but it would only make sense that whoever the vehicle is for is who the vehicle should be registered too. In this matter, the customer had the option of who to register the vehicle to. Then the customer HAD TO CALL THERE INSURANCE COMPANY TO CONFIRM THE WAY THAT THEY WANTED THE VEHICLE TITLED AND REGISTERED, before we could get this vehicle registered and insured. Unfortunately at this point in time there is nothing that the dealership can do to change this for you.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Your not sorry at all. If you were truly sorry you would make this better. Also, I am not surprised the least bit that our stories are not matching up. Why would [redacted] admit he messed up? Why would [redacted] admit he swore at me and told me to leave? [redacted] still has nothing to do with this. When I came in Tuesday I was hoping to speak to the GM as suggested by [redacted] last Friday, but I was told he was in an interview so I was sat down with will instead who told me there was nothing he could do as a manager. You have said before that no dealership changes fluids, so that still leaves the question of why did [redacted] tell me that you would? How am I supposed to know that’s not something that you don’t “normally do” ? When a salesman promises a customer and the customer believes them its now the customers fault for not knowing better? Shame on me for trusting [redacted] then. He told me about his service in the Army and Navy and I assumed he was a trustworthy guy and would live up to his end of the deal. Nobody that I dealt with at McGee respects customers. All they care about is the bottom line and filling their pockets with money. Also, when you say “2 years of free scheduled maintenance” it is very misleading. You should call it what it actually is: “2 years of oil changes and tire rotations”. When you say free scheduled maintenance, people might think this includes other services because guess what: ALL of the fluids listed above ARE scheduled maintenance AND they were due at or around 50,000 miles when I bought the truck.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I made it crystal clear with [redacted] (sales person) what mirrors I wanted. Even going so far as stepping away from his desk and walking over to a similar truck that had the exact mirrors I wanted so [redacted] could literally SEE what I wanted. I also told him that I expected them to be fully operational with all lights working. If [redacted] did not communicate this to [redacted] (sales manager) then that is a reflection of the lack of communication they have at that dealership. I also was made promises from [redacted] that the added trailer brake I wanted installed would be put in and ready to go when I took delivery of the truck. (I would pay for it then)The rebate was for $500 not $1000. The dealership did not address my issue of being overcharged for my registration.
Regards,
[redacted]
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]
I had also come in with a diagnosis from [redacted] another Chevy dealership that stated the struts as a whole were bad, and in need of replacement. The receipt you have say "cc on file" not cc paid, which was done for a rental car. The same way your location had to put a credit card on file for me receiving a courtesy car when you repaired my transmission, which also was failed to be diagnosed at your location the first time. When I left your location the service manager said he was submitting the claim and I would here back by Friday. This information was also repeated by a sales manager at your location. This clearly never got submitted.Also attached is 4 of the 10 photos that I sent to GM customer support on 11/18/15 sorry I could not add all of the photos since it limited the amount. All of those are from the same strut and show the fact that the whole assembly is bad. Again I will repeat if you need them they are still in my trunk. I will also repeated again that the repairs were paid in CASH, and I would like to be reimbursed for the repair.
Regards,
[redacted]
[redacted] all the paperwork says two hundred. I was willing to satisfy you but you refuse to return phone calls or emails. We absolutely don't guarantee any trade in values and your vehicle was sold at auction for $250. Minus auction fees.
We did inspect the vehicle prior to selling it. We DID NOT do the vehicles inspection sticker which is the part that would have failed if it had the wrong tires at the time of the inspection. Its been almost a year later and you want me to pay for tires that were purchased elsewhere? Like I said, had you brought it back to us I would have helped you out in anyway that I could have but like you went and got your inspection sticker elsewhere (where it passed with the tires that the vehicle was sold with), you also went elsewhere and purchased new tires and didn't even give our dealership the chance to look at the tires or help with the purchase of new tires. As for [redacted] saying that the truck should not have been sold with P tires he is correct. We do not believe that it was and the fact that it passed inspection elsewhere bolsters our opinion of how we feel because had it been sold and inspected with P tires, it would not have ever passed inspection. We sell many heavy duty trucks here at McGee and have never ever had an issue like you are claiming to have. We are sorry that you feel that we owe you money for purchasing new tires elsewhere, but due to the fact that its almost a year later and you never brought the tires here even for us to inspect before going elsewhere to purchase new tires, we do not feel that we are responsible for paying for your new tires.Sorry.
This vehicle was purchased from us 9 months ago. I looked at the safety check sheet regarding this truck and the tires measured at 9/32 which are almost new condition. The customer did not get his inspection sticker here at McGee. He took it to an independent shop where it passed inspection. 9...
months later the customer is calling saying that his tires are low and that they are the wrong tires. I do not know anything about this vehicle having wrong tires on it, nor would it have passed inspection wherever he went. If the customer would have came here with a tire issue, we would have gave him our cost on another set of new tires.
First off the salespersons name was [redacted] not [redacted]. When the deal was worked it was worked with a number on the trade. Once negotiated the trade allowance went up $2200 in the customers favor. The deal was written and the customer went into the finance office to do the paperwork. At this time it was...
noticed that the change that the sales manager had made to the trade did not save. The sales manager immediately went into the finance office and fixed it. Honest mistake. Secondly, we put every vehicle through a full inspection and service. We do everything that the vehicle needs to have done before the vehicle hits the lot to sell. The customer asked if we changed the needed fluids which we do. We changed the oil, filter, and topped off radiator and windshield washer fluid. When the customer came back in he stated that he wanted the radiator fluid, rear differential fluid, transmission fluid, brake fluid, and power steering fluid all changed. We told the customer that we do not do that as no other dealership does either. He then got upset and left. We gave the customer two years free scheduled maintenance. Customer still not happy. No dealership changes out every single fluid in the vehicle. If they did so, then the cost of the vehicles would be that much higher.
My offer to purchase the vehicle back from Ed at a 100% refund still stands. I have never refused to honor that offer at anytime and have never requested mileage compensation. Also, there is not such a thing as ** Warranty transfer paperwork. The manafacture's warranty comes with the vehicle not the...
customer. Sincerely, [redacted]
I understand what you are hoping to happen. Unfortunately as far as you not getting the online special price if you do not qualify is the way that all Makes advertise. It is on everyone of our vehicles in the disclaimer. We cannot guarantee any finance rate without first sending over a deal to the banks. They make that decision. Not us. We run mailer sales and it works for some people and it does not work for others. If you are carrying over negative equity like trading out of a lease very early, it will not work. Sorry. We would love to make a deal with you. We are a dealership. We are not in business by not making deals. But the deal has to be achievable.
Your vehicle was recalled because the ignition switch may not be able to stay on with significant torque pulling it to the off position. The new ignition has been approved to have enough torque to avoid this circumstance. Again if you are experiencing a different issue that is not related we can't diagnose it if we can not duplicate.