There must be some confusionLeonard never made an appointment with Mr [redacted] ; thus, there was nothing to back out ofWhen Leonard called Mr [redacted] , he was told that it was too late and that another company had been hired.? The project was reviewed and examined by our Regional Manager - Bryan H [redacted] - in JanuaryHe walked the property with Mrs [redacted] .? Regardless, there are no corrections that Allied can make at this point because the project was completely redone
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint? I offer thanks to Allied for confirming that my final invoice is paid in fullThank you for confirming that the recently received invoice is incorrect.I find comments regarding down payment to be irrelevantNothing about down payment is being disputedAt this point, my position is that Allied ought to offer me further discounts (refund) on this workI appreciate that 10% off was offered after the first two crews failed to meet expectationsUnfortunately, crew also failed expectations and ultimately had to be replaced by a 4th crewAs this project played out over weeks, I incurred severe personal hardship, lost time from work, an injured pet, and a final result that does not meet my expectationsAllied provided an additional $discount which only covers my vet bill and travel timeUltimately, I still have no compensation for roofing damage, chimney damage, window damage, grass damage, an improperly mounted storm door, additional personal hardship, and siding that still does not meet expectationsRegards, [redacted] ?
This a copy of the warranty, contract, and service requestOur issue was cause by a defect in installation, Tom [redacted] with Allied Siding and Windows came out last July and adjusted the both sliding glass door frames that were incorrectly installedTom also stated that Allied siding and Windows would take care of the problem at no charge because of our warranty.? ?
The customer is aware the door has been in since October.? He spoke to the owner several times (including yesterday) and is unwilling to pay for the labor to install the replacement door.? Labor is not covered this many years later.? He has a warranty that clearly says that.? The door is replaced but he is responsible for the labor.? The doors were installed in 2006.? Caulk failed which is not covered by any warranty.? Caulk is a perishable item the homeowner is responsible for ?" like tires on a new car
Doors have the longest lead time of any of the products that Allied sellsIn this case, the door could have been installed when it arrived, but Mr [redacted] didn't want it to be installedMaking adjustments to accommodate small size differences is a common occurrence in the home improvement industry, but Mr [redacted] asked that it be reordered, and Allied obligedHowever, doing that requires that it be re-manufactured and reordered, which presents a delay.Per the agreed upon contract, payment is required when the project is substantially completeAllied asked for payment consistent with the agreed upon terms and conditions.There was some confusion with the door paintingWhen Mr [redacted] contacted our local manager to ask about painting the door, our manager said that he would come out and paint it for himMr [redacted] declined and said that he had already had someone else paint the door.Allied painted the agreed upon soffit and fasciaThe agreed upon contract is clear that we were to replace siding on the front and rear of the homeThe left and right sides of the homes are clearly marked that we were not to replace siding on those sides of the homeSoffit and fascia is replaced in the same areas where siding is replaced.Warranty information is emailed to our customers after the project is complete and paid forThe warranty information was emailed to [redacted] on May 27, Allied will re-email the warranty information
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint? From: [redacted] Sent: Monday, December 05, 1:PM To: drteam Subject: ID [redacted] - UnresolvedMy Complaint # ID [redacted] remains unresolved.? The work left to perform consist of:1.? ? ? ? ? ? REPAIRING BRICKWORK2.? ? ? ? ? ? CLEANING SMEARED MORTAR FROM OUTSIDE WALLS 3.? ? ? ? ? ? CLEANING? SPILLED PAINT ON ROOF, DRIVEWWAY, OUTSIDE WALLS AND FLOWERBEDS4.? ? ? ? ? ? FURNISHING IPAD[redacted] , RCDDCHIEF EXECUTIVE OFFICER? Corporate Headquarters [redacted] From: [redacted] [mailto: [redacted] Sent: Saturday, November 12, 9:AM To: [email protected] Cc: [redacted] < [redacted] Subject: ID [redacted] ? 11/12/[redacted] Dear [redacted] : This message is in regard to your complaint submitted on 9/27/against Allied Siding and Windows.? Your complaint was assigned ID [redacted] You recently filed a complaint on the above mentioned company.? The last we heard from you the issue was not resolved.? Please provide us with an update and advised which items (if any) remain unresolvedPlease complete and return it as soon as possible Are the issues resolved?? ? ____________NO? If yes, when was the issue resolved? NOT RESOLVED____________________ If no, what issues remain outstanding? REPLACING WINDOWS, REPAIRING BRICKWORK, CLEANING? PAINT AND MORTAR? FROM VEWWAYS, WALLS AND FLOWERBEDS, FURNISHING IPAD Did you ever file your case through the court system?? ___NO_________ If so please include a copy of your filing or judgment for our files Signature: [redacted] __________________Date: 12/12/2016_________________________ Please respond just as soon as possible to this inquiry.? Feel free to email the information to [email protected] ; make sure to reference your case number Regards,? ?
We would consider covering any cost associated with replacing the glass? The only request was for the owner to coordinate with whoever they purchased the window from? Thats not unreasonable.Unless we were negligent we are not responsible for this? But out of good faith we told the owner to inquire with the window company and we would (likely) pay for any cost to replace the glass
A licensed HVAC person was hired to repair the AC unit.The home was painted by the original installer and repainted by the customer's request by a second installerAllied allows for one color for the siding and a second color for the trimIn this case, additional colors were requested, but that is not part of our service offering
No doubt we had some bumps in the road during the project? Of all the things we are perfect is not oneBut we make things right? Also - its for this reason we don't take any money down? Had you hired any other company in Texas you would have given 30% to 50% down ? in July ? Regarding the invoice, it was a statement showing your payment? The credit had not been processed? Your final invoice will come with your warranty information and is paid in full? Only wish you had made a call - simple answer to your question
The vinyl on the window in question was fixed at the home last Friday.? Everything on the agreed upon punch list has been completedPayment is now due for the project and needs to be addressed today.? The project has been completed in accordance with manufacturer specifications and best practicesWe are happy to have a manufacturer's representative review the project and professional installationHowever, arranging that review does not warrant any further delay in the payment for the projectThat must be handled todayThank you
Sent: Tuesday, September 06, 4:PMSubject: RE: Houston Revdex.com Complaint # [redacted] ? The project in reference to complaint # [redacted] is currently underwayMaterials are being delivered today, and the work commences tomorrowI would anticipate that the project will be complete in approximately working days, presuming that we have cooperative weather and no unforeseen issues?
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint? I have not been contacted by Allied? My complaint is still not resolved? Regards, ?
The windows are properly installed, so Allied's installation warranty doesn't applyThe complaint here is really with the replacement of windows that have failed, which has two components - materials and labor - and is a manufacturer issue [redacted] is honoring its stated warranty, which covers the materialsThe labor portion of [redacted] 's warranty was covered for the first two years of ownership, so the warranty for that has long expired.? We suggest that the insurance company gets involved, as this is likely a result of house shifting, especially considering that this home was very near the eye of Hurricane Ike, which occurred six months after the windows were installed.? If Allied is asked to handle the labor for installing the replacement materials, we'll be happy to do so at our standard rates
No I do not accept that company's offer to send a rep out as I already repainted half the house and fixed and paid for (myself) a majority of the issues.? Sending a rep out does me little good because I have been working to complete the project because Allied refused to do so
We read your warranty together. It covers labor only if there is a defect in the labor (workmanship) - you are not including that now..... Defects in labor appear immediately - not years later. Labor just isn't covered. You are getting brand new doors (not just replacement parts) and you are only responsible for nominal labor cost.
No doubt we had some bumps in the road during the project Of all the things we are perfect is not oneBut we make things right Also - its for this reason we don't take any money down Had you hired any other company in Texas you would have given 30% to 50% down in July
Regarding the invoice, it was a statement showing your payment The credit had not been processed Your final invoice will come with your warranty information and is paid in full Only wish you had made a call - simple answer to your question
Allied has helped more than 40,customers, and making adjustments to install products is something we're familiar withMr*** requested that a new door be ordered, and we obliged. The payment was collected per the agreed upon terms and conditions. The eave painting occurred per the agreed upon specifications. Allied has provided the warranty information as requested. The items referenced were not part of the agreed upon scope of serviceRequesting that Allied pay for work that was not part of the agreed upon scope and was performed by another contractor is neither reasonable nor something that we will do
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before
sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
There must be some confusionLeonard never made an appointment with Mr [redacted] ; thus, there was nothing to back out ofWhen Leonard called Mr [redacted] , he was told that it was too late and that another company had been hired.? The project was reviewed and examined by our Regional Manager - Bryan H [redacted] - in JanuaryHe walked the property with Mrs [redacted] .? Regardless, there are no corrections that Allied can make at this point because the project was completely redone
Mr [redacted] 's project has been completedHe is scheduled to pick up his [redacted] and make payment today
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint? I offer thanks to Allied for confirming that my final invoice is paid in fullThank you for confirming that the recently received invoice is incorrect.I find comments regarding down payment to be irrelevantNothing about down payment is being disputedAt this point, my position is that Allied ought to offer me further discounts (refund) on this workI appreciate that 10% off was offered after the first two crews failed to meet expectationsUnfortunately, crew also failed expectations and ultimately had to be replaced by a 4th crewAs this project played out over weeks, I incurred severe personal hardship, lost time from work, an injured pet, and a final result that does not meet my expectationsAllied provided an additional $discount which only covers my vet bill and travel timeUltimately, I still have no compensation for roofing damage, chimney damage, window damage, grass damage, an improperly mounted storm door, additional personal hardship, and siding that still does not meet expectationsRegards, [redacted] ?
We have spoken to the customer and are scheduling the punch list completion? The glass (coming from the manufacturer) comes in tomorrow
This a copy of the warranty, contract, and service requestOur issue was cause by a defect in installation, Tom [redacted] with Allied Siding and Windows came out last July and adjusted the both sliding glass door frames that were incorrectly installedTom also stated that Allied siding and Windows would take care of the problem at no charge because of our warranty.? ?
The customer is aware the door has been in since October.? He spoke to the owner several times (including yesterday) and is unwilling to pay for the labor to install the replacement door.? Labor is not covered this many years later.? He has a warranty that clearly says that.? The door is replaced but he is responsible for the labor.? The doors were installed in 2006.? Caulk failed which is not covered by any warranty.? Caulk is a perishable item the homeowner is responsible for ?" like tires on a new car
Doors have the longest lead time of any of the products that Allied sellsIn this case, the door could have been installed when it arrived, but Mr [redacted] didn't want it to be installedMaking adjustments to accommodate small size differences is a common occurrence in the home improvement industry, but Mr [redacted] asked that it be reordered, and Allied obligedHowever, doing that requires that it be re-manufactured and reordered, which presents a delay.Per the agreed upon contract, payment is required when the project is substantially completeAllied asked for payment consistent with the agreed upon terms and conditions.There was some confusion with the door paintingWhen Mr [redacted] contacted our local manager to ask about painting the door, our manager said that he would come out and paint it for himMr [redacted] declined and said that he had already had someone else paint the door.Allied painted the agreed upon soffit and fasciaThe agreed upon contract is clear that we were to replace siding on the front and rear of the homeThe left and right sides of the homes are clearly marked that we were not to replace siding on those sides of the homeSoffit and fascia is replaced in the same areas where siding is replaced.Warranty information is emailed to our customers after the project is complete and paid forThe warranty information was emailed to [redacted] on May 27, Allied will re-email the warranty information
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint? From: [redacted] Sent: Monday, December 05, 1:PM To: drteam Subject: ID [redacted] - UnresolvedMy Complaint # ID [redacted] remains unresolved.? The work left to perform consist of:1.? ? ? ? ? ? REPAIRING BRICKWORK2.? ? ? ? ? ? CLEANING SMEARED MORTAR FROM OUTSIDE WALLS 3.? ? ? ? ? ? CLEANING? SPILLED PAINT ON ROOF, DRIVEWWAY, OUTSIDE WALLS AND FLOWERBEDS4.? ? ? ? ? ? FURNISHING IPAD[redacted] , RCDDCHIEF EXECUTIVE OFFICER? Corporate Headquarters [redacted] From: [redacted] [mailto: [redacted] Sent: Saturday, November 12, 9:AM To: [email protected] Cc: [redacted] < [redacted] Subject: ID [redacted] ? 11/12/[redacted] Dear [redacted] : This message is in regard to your complaint submitted on 9/27/against Allied Siding and Windows.? Your complaint was assigned ID [redacted] You recently filed a complaint on the above mentioned company.? The last we heard from you the issue was not resolved.? Please provide us with an update and advised which items (if any) remain unresolvedPlease complete and return it as soon as possible Are the issues resolved?? ? ____________NO? If yes, when was the issue resolved? NOT RESOLVED____________________ If no, what issues remain outstanding? REPLACING WINDOWS, REPAIRING BRICKWORK, CLEANING? PAINT AND MORTAR? FROM VEWWAYS, WALLS AND FLOWERBEDS, FURNISHING IPAD Did you ever file your case through the court system?? ___NO_________ If so please include a copy of your filing or judgment for our files Signature: [redacted] __________________Date: 12/12/2016_________________________ Please respond just as soon as possible to this inquiry.? Feel free to email the information to [email protected] ; make sure to reference your case number Regards,? ?
We would consider covering any cost associated with replacing the glass? The only request was for the owner to coordinate with whoever they purchased the window from? Thats not unreasonable.Unless we were negligent we are not responsible for this? But out of good faith we told the owner to inquire with the window company and we would (likely) pay for any cost to replace the glass
A licensed HVAC person was hired to repair the AC unit.The home was painted by the original installer and repainted by the customer's request by a second installerAllied allows for one color for the siding and a second color for the trimIn this case, additional colors were requested, but that is not part of our service offering
No doubt we had some bumps in the road during the project? Of all the things we are perfect is not oneBut we make things right? Also - its for this reason we don't take any money down? Had you hired any other company in Texas you would have given 30% to 50% down ? in July ? Regarding the invoice, it was a statement showing your payment? The credit had not been processed? Your final invoice will come with your warranty information and is paid in full? Only wish you had made a call - simple answer to your question
The vinyl on the window in question was fixed at the home last Friday.? Everything on the agreed upon punch list has been completedPayment is now due for the project and needs to be addressed today.? The project has been completed in accordance with manufacturer specifications and best practicesWe are happy to have a manufacturer's representative review the project and professional installationHowever, arranging that review does not warrant any further delay in the payment for the projectThat must be handled todayThank you
Sent: Tuesday, September 06, 4:PMSubject: RE: Houston Revdex.com Complaint # [redacted] ? The project in reference to complaint # [redacted] is currently underwayMaterials are being delivered today, and the work commences tomorrowI would anticipate that the project will be complete in approximately working days, presuming that we have cooperative weather and no unforeseen issues?
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint? I have not been contacted by Allied? My complaint is still not resolved? Regards, ?
The windows are properly installed, so Allied's installation warranty doesn't applyThe complaint here is really with the replacement of windows that have failed, which has two components - materials and labor - and is a manufacturer issue [redacted] is honoring its stated warranty, which covers the materialsThe labor portion of [redacted] 's warranty was covered for the first two years of ownership, so the warranty for that has long expired.? We suggest that the insurance company gets involved, as this is likely a result of house shifting, especially considering that this home was very near the eye of Hurricane Ike, which occurred six months after the windows were installed.? If Allied is asked to handle the labor for installing the replacement materials, we'll be happy to do so at our standard rates
No I do not accept that company's offer to send a rep out as I already repainted half the house and fixed and paid for (myself) a majority of the issues.? Sending a rep out does me little good because I have been working to complete the project because Allied refused to do so
We read your warranty together. It covers labor only if there is a defect in the labor (workmanship) - you are not including that now..... Defects in labor appear immediately - not years later. Labor just isn't covered. You are getting brand new doors (not just replacement parts) and you are only responsible for nominal labor cost.
No doubt we had some bumps in the road during the project Of all the things we are perfect is not oneBut we make things right Also - its for this reason we don't take any money down Had you hired any other company in Texas you would have given 30% to 50% down in July
Regarding the invoice, it was a statement showing your payment The credit had not been processed Your final invoice will come with your warranty information and is paid in full Only wish you had made a call - simple answer to your question
Allied has helped more than 40,customers, and making adjustments to install products is something we're familiar withMr*** requested that a new door be ordered, and we obliged. The payment was collected per the agreed upon terms and conditions. The eave painting occurred per the agreed upon specifications. Allied has provided the warranty information as requested. The items referenced were not part of the agreed upon scope of serviceRequesting that Allied pay for work that was not part of the agreed upon scope and was performed by another contractor is neither reasonable nor something that we will do
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before
sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me