Allied's Regional Operations Manager has been in contact to discuss the concerns referencedHe will follow up with an action plan at the first of next week
Were confused - our manager was on site yesterday and reports there has been contact / updates Were committed to make the job right Rain has kept us from working most of the last weeks We have 100ish jobs sitting due to rain.We are calling now to determine where the
problem is
Doors have the longest lead time of any of the products that Allied sellsIn this case, the door could have been installed when it arrived, but Mr*** didn't want it to be installedMaking adjustments to accommodate small size differences is a common occurrence in the home improvement industry,
but Mr*** asked that it be reordered, and Allied obligedHowever, doing that requires that it be re-manufactured and reordered, which presents a delay.Per the agreed upon contract, payment is required when the project is substantially completeAllied asked for payment consistent with the agreed upon terms and conditions.There was some confusion with the door paintingWhen Mr*** contacted our local manager to ask about painting the door, our manager said that he would come out and paint it for himMr*** declined and said that he had already had someone else paint the door.Allied painted the agreed upon soffit and fasciaThe agreed upon contract is clear that we were to replace siding on the front and rear of the homeThe left and right sides of the homes are clearly marked that we were not to replace siding on those sides of the homeSoffit and fascia is replaced in the same areas where siding is replaced.Warranty information is emailed to our customers after the project is complete and paid forThe warranty information was emailed to *** on May 27, Allied will re-email the warranty information
This a copy of the warranty, contract, and service requestOur issue was cause by a defect in installation, Tom *** with Allied Siding and Windows came out last July and adjusted the both sliding glass door frames that were incorrectly installedTom also stated that Allied siding and Windows would take care of the problem at no charge because of our warranty.
There must be some confusionLeonard never made an appointment with Mr***; thus, there was nothing to back out ofWhen Leonard called Mr***, he was told that it was too late and that another company had been hired. The project was reviewed and examined by our Regional Manager - Bryan H*** - in JanuaryHe walked the property with Mrs***. Regardless, there are no corrections that Allied can make at this point because the project was completely redone
We have attempted to reach Mr*** numerous times since he contacted the Revdex.com, and we have left several messagesThus far, we haven't received a return call
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I have spoken to installer (Jay) and he has come by to inspect the windows Waiting for a response from the Company
Regards,
We certainly apologize for the delay and frustration that MsSmith experiencedAs of now, her project is complete, with the exception of the guttersWe should have an installation date set up with MsSmith either today or tomorrowObviously, we'll find a time and date that is convenient for
both her and our installer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I offer thanks to Allied for confirming that my final invoice is paid in fullThank you for confirming that the recently received invoice is incorrect.I find comments regarding down payment to be irrelevantNothing about down payment is being disputedAt this point, my position is that Allied ought to offer me further discounts (refund) on this workI appreciate that 10% off was offered after the first two crews failed to meet expectationsUnfortunately, crew also failed expectations and ultimately had to be replaced by a 4th crewAs this project played out over weeks, I incurred severe personal hardship, lost time from work, an injured pet, and a final result that does not meet my expectationsAllied provided an additional $discount which only covers my vet bill and travel timeUltimately, I still have no compensation for roofing damage, chimney damage, window damage, grass damage, an improperly mounted storm door, additional personal hardship, and siding that still does not meet expectationsRegards,*** ***
Allied's Senior Crew Leader Jay *** inspected the windows at Mr***'s houseJay has years of experience leading window installation crews.Jay's professional opinion is that Mr*** has a batch of bad glassHe is experiencing an insulated glass unit failureWhile that sometimes happens with windows, it certainly should not happen on the number of windows that Mr*** has experiencedThere is nothing wrong with the way that the windows are installedThey have been installed correctly and in accordance with ***'s best practices.Jay suggested that the windows should be cleaned so that it's easy for *** to acknowledge the IG failureThere is brown overspray on some of the windowsThe picture windows on the front have algae starting to grow on themJay suggested that the front windows should have larger weep holes or more weep holes to help them drain fasterThe operating windows have dirt and sap on them that would need to be cleaned so that it can be determined which windows have an IG failure.Once the windows have been cleaned, it should be easy to tell which windows have an IG failureIf it's an operating window, *** will generally replace the entire sash, which could be installed by Mr*** in under a minuteFor picture windows, *** will either replace the entire window or just the IGUEither approach would solve the issue for Mr***, but those corrections should be done by a trained window installer.Once Mr*** has a better idea of what needs to be installed by a trained professional, he's welcome to contact Allied and we'll be happy to give him a price for installing the replacement windows that he receives from ***.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11864256, and find that this resolution would be satisfactory to me
The windows are properly installed, so Allied's installation warranty doesn't applyThe complaint here is really with the replacement of windows that have failed, which has two components - materials and labor - and is a manufacturer issue*** is honoring its stated warranty, which covers the
materialsThe labor portion of ***'s warranty was covered for the first two years of ownership, so the warranty for that has long expired. We suggest that the insurance company gets involved, as this is likely a result of house shifting, especially considering that this home was very near the eye of Hurricane Ike, which occurred six months after the windows were installed. If Allied is asked to handle the labor for installing the replacement materials, we'll be happy to do so at our standard rates
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
We have paid the remaining balance on this account and are waiting for an estimated timeline to have the following punch list completed.-screens reordered-Dented frame on upstairs window-A/C and Power line reattached to the home-minor drywall repair in play room, bathroom, and bedroom-roofing on patio cover repaired
We have been in touch with the customer and will get things taken care of Sorry for the delay Non emergency punch list items are put behind leaks / safety hazards, etc The delay was too long - our apology
A licensed HVAC person was hired to repair the AC unit.The home was painted by the original installer and repainted by the customer's request by a second installerAllied allows for one color for the siding and a second color for the trimIn this case, additional colors were requested, but that is
not part of our service offering
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Four crews already acting on Allied's behalf have failed to complete the work according to contractual obligationsAppropriately, I have no confidence in any crew from AlliedI have exhibited patience above and beyond normally acceptable business practicesFour crews already! Furthermore, Allied only offered the fifth crew after this complaint was filed via Revdex.comAccordingly, Allied has NOT acted in good faith throughout the process. I do not consider this matter closed. Once again, I state to Revdex.com that this matter is in stalemateThere is no chance of agreement between me and businessI request that Revdex.com express some opinion on this matter so it can be closedI can provide Revdex.com with pictures and an event log.***Revdex.com please act and express an opinion.*** Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Sent: Monday, September 05, 10:PM To: drteam Subject: ID *** In regard to the above mentioned complaint: The issue is still not resolved An Allied employee has been to the property to measure and I have been told by another employee, Joel, that the crew hope to have materials delivered tomorrow, 9/6/and restart the project this week.As previously stated, this complaint will not be resolved until the project is completed to my satisfaction Regards, *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint The assertion that Leonard did not schedule two meetings with me and then fail to show up twice is patently and a lieThis is certainly par for the course in dealing with AlliedThey have lied to me repeatedly throughout my dealings with themWhile Bryan did come to my home and inspect the shoddy installation he never again contacted me with any plan to repair the workI will stand as an unhappy former customer of Allied and will make sure to share my experience and photographs with other interested parties
Regards,
We will attempt to connect by phone today We have been trying to contact you and arrange for completion of a punch list since December I'm hopeful we will come to agreement over corrections that need to be made We will ensure the job meets manufacturer specifications - which it
largely does.The troubling issue is that the job has been substantially complete since last year yet not paid in full Complete payment is needed before the punch list is complete.We will discount the job by $due to the delays on our end We have been patient with delays on your end but you should not deal with delays on our end.We will talk this morning
Allied's Regional Operations Manager has been in contact to discuss the concerns referencedHe will follow up with an action plan at the first of next week
Were confused - our manager was on site yesterday and reports there has been contact / updates Were committed to make the job right Rain has kept us from working most of the last weeks We have 100ish jobs sitting due to rain.We are calling now to determine where the
problem is
Doors have the longest lead time of any of the products that Allied sellsIn this case, the door could have been installed when it arrived, but Mr*** didn't want it to be installedMaking adjustments to accommodate small size differences is a common occurrence in the home improvement industry,
but Mr*** asked that it be reordered, and Allied obligedHowever, doing that requires that it be re-manufactured and reordered, which presents a delay.Per the agreed upon contract, payment is required when the project is substantially completeAllied asked for payment consistent with the agreed upon terms and conditions.There was some confusion with the door paintingWhen Mr*** contacted our local manager to ask about painting the door, our manager said that he would come out and paint it for himMr*** declined and said that he had already had someone else paint the door.Allied painted the agreed upon soffit and fasciaThe agreed upon contract is clear that we were to replace siding on the front and rear of the homeThe left and right sides of the homes are clearly marked that we were not to replace siding on those sides of the homeSoffit and fascia is replaced in the same areas where siding is replaced.Warranty information is emailed to our customers after the project is complete and paid forThe warranty information was emailed to *** on May 27, Allied will re-email the warranty information
This a copy of the warranty, contract, and service requestOur issue was cause by a defect in installation, Tom *** with Allied Siding and Windows came out last July and adjusted the both sliding glass door frames that were incorrectly installedTom also stated that Allied siding and Windows would take care of the problem at no charge because of our warranty.
There must be some confusionLeonard never made an appointment with Mr***; thus, there was nothing to back out ofWhen Leonard called Mr***, he was told that it was too late and that another company had been hired. The project was reviewed and examined by our Regional Manager - Bryan H*** - in JanuaryHe walked the property with Mrs***. Regardless, there are no corrections that Allied can make at this point because the project was completely redone
We have attempted to reach Mr*** numerous times since he contacted the Revdex.com, and we have left several messagesThus far, we haven't received a return call
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I have spoken to installer (Jay) and he has come by to inspect the windows Waiting for a response from the Company
Regards,
We certainly apologize for the delay and frustration that MsSmith experiencedAs of now, her project is complete, with the exception of the guttersWe should have an installation date set up with MsSmith either today or tomorrowObviously, we'll find a time and date that is convenient for
both her and our installer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I offer thanks to Allied for confirming that my final invoice is paid in fullThank you for confirming that the recently received invoice is incorrect.I find comments regarding down payment to be irrelevantNothing about down payment is being disputedAt this point, my position is that Allied ought to offer me further discounts (refund) on this workI appreciate that 10% off was offered after the first two crews failed to meet expectationsUnfortunately, crew also failed expectations and ultimately had to be replaced by a 4th crewAs this project played out over weeks, I incurred severe personal hardship, lost time from work, an injured pet, and a final result that does not meet my expectationsAllied provided an additional $discount which only covers my vet bill and travel timeUltimately, I still have no compensation for roofing damage, chimney damage, window damage, grass damage, an improperly mounted storm door, additional personal hardship, and siding that still does not meet expectationsRegards,*** ***
Allied's Senior Crew Leader Jay *** inspected the windows at Mr***'s houseJay has years of experience leading window installation crews.Jay's professional opinion is that Mr*** has a batch of bad glassHe is experiencing an insulated glass unit failureWhile that sometimes happens with windows, it certainly should not happen on the number of windows that Mr*** has experiencedThere is nothing wrong with the way that the windows are installedThey have been installed correctly and in accordance with ***'s best practices.Jay suggested that the windows should be cleaned so that it's easy for *** to acknowledge the IG failureThere is brown overspray on some of the windowsThe picture windows on the front have algae starting to grow on themJay suggested that the front windows should have larger weep holes or more weep holes to help them drain fasterThe operating windows have dirt and sap on them that would need to be cleaned so that it can be determined which windows have an IG failure.Once the windows have been cleaned, it should be easy to tell which windows have an IG failureIf it's an operating window, *** will generally replace the entire sash, which could be installed by Mr*** in under a minuteFor picture windows, *** will either replace the entire window or just the IGUEither approach would solve the issue for Mr***, but those corrections should be done by a trained window installer.Once Mr*** has a better idea of what needs to be installed by a trained professional, he's welcome to contact Allied and we'll be happy to give him a price for installing the replacement windows that he receives from ***.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11864256, and find that this resolution would be satisfactory to me
The windows are properly installed, so Allied's installation warranty doesn't applyThe complaint here is really with the replacement of windows that have failed, which has two components - materials and labor - and is a manufacturer issue*** is honoring its stated warranty, which covers the
materialsThe labor portion of ***'s warranty was covered for the first two years of ownership, so the warranty for that has long expired. We suggest that the insurance company gets involved, as this is likely a result of house shifting, especially considering that this home was very near the eye of Hurricane Ike, which occurred six months after the windows were installed. If Allied is asked to handle the labor for installing the replacement materials, we'll be happy to do so at our standard rates
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
We have paid the remaining balance on this account and are waiting for an estimated timeline to have the following punch list completed.-screens reordered-Dented frame on upstairs window-A/C and Power line reattached to the home-minor drywall repair in play room, bathroom, and bedroom-roofing on patio cover repaired
We have been in touch with the customer and will get things taken care of Sorry for the delay Non emergency punch list items are put behind leaks / safety hazards, etc The delay was too long - our apology
A licensed HVAC person was hired to repair the AC unit.The home was painted by the original installer and repainted by the customer's request by a second installerAllied allows for one color for the siding and a second color for the trimIn this case, additional colors were requested, but that is
not part of our service offering
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Four crews already acting on Allied's behalf have failed to complete the work according to contractual obligationsAppropriately, I have no confidence in any crew from AlliedI have exhibited patience above and beyond normally acceptable business practicesFour crews already! Furthermore, Allied only offered the fifth crew after this complaint was filed via Revdex.comAccordingly, Allied has NOT acted in good faith throughout the process. I do not consider this matter closed. Once again, I state to Revdex.com that this matter is in stalemateThere is no chance of agreement between me and businessI request that Revdex.com express some opinion on this matter so it can be closedI can provide Revdex.com with pictures and an event log.***Revdex.com please act and express an opinion.*** Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Sent: Monday, September 05, 10:PM To: drteam Subject: ID *** In regard to the above mentioned complaint: The issue is still not resolved An Allied employee has been to the property to measure and I have been told by another employee, Joel, that the crew hope to have materials delivered tomorrow, 9/6/and restart the project this week.As previously stated, this complaint will not be resolved until the project is completed to my satisfaction Regards, *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint The assertion that Leonard did not schedule two meetings with me and then fail to show up twice is patently and a lieThis is certainly par for the course in dealing with AlliedThey have lied to me repeatedly throughout my dealings with themWhile Bryan did come to my home and inspect the shoddy installation he never again contacted me with any plan to repair the workI will stand as an unhappy former customer of Allied and will make sure to share my experience and photographs with other interested parties
Regards,
We will attempt to connect by phone today We have been trying to contact you and arrange for completion of a punch list since December I'm hopeful we will come to agreement over corrections that need to be made We will ensure the job meets manufacturer specifications - which it
largely does.The troubling issue is that the job has been substantially complete since last year yet not paid in full Complete payment is needed before the punch list is complete.We will discount the job by $due to the delays on our end We have been patient with delays on your end but you should not deal with delays on our end.We will talk this morning
Mr***'s project has been completedHe is scheduled to pick up his *** and make payment today