MDR (Painting the Town)

To Whom it May Concern,We respond to this complaint as follows. It appears that Mr. [redacted]'s issues have been resolved. We have reached out to Mr. [redacted] to confirm that all of the problems he was experiencing have been addressed but we have not heard back from him at this time. If Mr. [redacted]...

has any further issues or concerns that he feels have not been taken care of he can contact us and we would be more than happy to assist him. Thank you,FatCow Customer Relations

To whom it may concern, We respond to this complaint as follows. [redacted] advised in their complaint that they have invested $390.00 in services that weren't rendered to him. After researching the domain name [redacted]/  that Mr. [redacted] provided via a public search we...

have found the following, the domain is registered to a registrant known as "[redacted]", and the website is hosted by a company under the name of [redacted]. We have also located a contact e-mail for the website host so that [redacted] can file an abuse complaint to the host of the website.  We'd recommend [redacted] reach out to [redacted] to request further assistance with this matter as we have no affiliation with this website or the host. If there is another domain name that Mr. [redacted] can provide us to look into this further , we will be more than happy to research further on our end.Regards, Customer Relations

.To whom it may concern, We respond to this complaint as follows. After review of Mr. [redacted]'s complaint we were able to locate an account matching the information he provided. With this we were able to further research Mr. [redacted]'s complaint, the following has been found. We were able to locate...

charges for the hosting account, we have since ensured the cancellation of the account as per Mr. [redacted]'s wishes. We have also issued a full refund of the charges to Mr. [redacted]'s [redacted], the amount totaling $286.80.In closing, we would like to take this opportunity to thank Mr. [redacted] for his patience in dealing with this issue. We here at iPage would also like to apologize for any inconvenience caused by this renewal, and would like to reassure Mr. [redacted] that he should no longer receive charges for our services. Regards, iPage Customer Relations

To whom it may concern, We respond to this complaint as follows. We reached out to Mr. [redacted] via e-mail as of April 17, 2018, requesting that he reach out to us to confirm a domain name so that we may be able to further assist with his complaint. A ticket was created in our system with the Ticket ID...

([redacted]) in regards to this complaint. We would appreciate if Mr. [redacted] would respond to this e-mail, Subject "In regards to your Revdex.com Complaint" so that we may be able to further assist him with his issues. We are in need of information such as a domain name, and validation information so that we are able to investigate the account and look into what options we have available for Mr. [redacted] in regards to a refund. We would like to take the opportunity to apologize for the experience that Mr.[redacted] had with the eHost transition as well as the issues with functionality he had reported. It is not our desire for customers to have such an unsatisfactory experience, and we look forward to being able to assist with this further. Regards, JustHost Customer Relations

Revdex.com:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. I'm sorry but I think you are being provided bad information below are two eMails I have recently received from Verio.  Neither email specifies the amount you will be charging me, neither eMail specify the credit card if any you will be charging.  Neither eMail specifies the length of renewal you will be charging.  Again all of these things USE to be standard in an invoice I would receive via eMail and [redacted] back in the begging of 2015.Dear [redacted],Thank you for your recent domain renewal purchase towards your "[DOMAIN NAME]" domain name. We have submitted the order and are processing it now. It should be reflected within your account shortly.As a reminder, you can review the status of your domain name at any time by logging into DomainCentral:[redacted]
Once the order has been successfully processed, the new expiration date for this domain will be 1/1/2019.We wish you continued success and appreciate your business. If you have any questions about your domain name and this recent purchase, please let us know:http://www.verio.com/support/contact.bmlSincerely,The Verio TeamP.S. You can now add professional Gmail to your domain! Learn more:[redacted]825(4.6.16)Dear [redacted],We will be initiating the renewal for your "[DOMAIN NAME]" domainon 12/17/2017.Please be sure to check the status of the domain renewal by visitingDomain Central after 1/1/2018:[redacted](Remember, it can take up to 72 hours for a renewal to be processed.)The renewal will be charged to the credit card we have on file foryour account and processed when the renewal is initiated.(If you have a domain credit available in your account, we will usethat to renew your domain, and you will not be charged.)If you would prefer to handle the renewal yourself or renew fora period longer than a year, please ...- Go to Domain Central:[redacted]- Click on the link for your "DOMAIN NAME" domain name- Click on the button to renew your domain- Follow the instructions for purchasing a domain credit and  completing your renewal before 12/17/2017.Pricing information for domains purchased through Verio isavailable in DomainCentral:[redacted]As a reminder, our products automatically renew for the same term length, using the payment method on file unless you choose to cancel. You can update your payment information, by going to the Account Information section within your Control Panel and clicking on Update Billing Info. If you have questions about your account, your billing or to cancel your services, please call us at [redacted].Wishing you continued success,The Verio Team=========================================================================Ter...⇄ of Service: [redacted]Privacy Policy: [redacted]Cancellation Policy: [redacted]Support: [redacted]Contact Us: [redacted]contact.bmls489.20DR(03.10.08)Regards,[redacted]

To whom it may concern, We respond to this complaint as follows. Prior to commission payments being processed all sales are reviewed for qualified commissions. When reviews are performed we use the guidelines set forth on the affiliate agreement...

([redacted]) to determine eligibility of sale. We have reviwed Ms. [redacted]'s account and can confirm a  commission payment in the amount of $105.00 was processed on September 23,2016 for the sale of "[redacted]". The payment was processed to Ms. [redacted]'s [redacted] account ,[redacted] and the transaction ID is [redacted]. After further review it appears the time frame in which the sale of "[redacted]" (generated on October 19,2016)  was potentially created has well past the 45 day dispute policy offered to affiliates by iPage . An affiliate has access to iPage real-time Affiliate Program statistics and activity and specifically agrees to file any tracking or commission disputes as well as any other disputes and discrepancies within 45 days after the end of the month in which the sale or event that is disputed occurred. Disputes filed after 45 days of the date on which the Qualified Purchase occurred will not be accepted by iPage and Affiliate forfeits forever any rights to a potential claim.Sincerely, iPage Customer Relations

To Whom it May Concern,We respond to this complaint as follows. Upon receiving [redacted]s rebuttal, we further reviewed the account notes and identified the issue. Unfortunately, expectations were not set correctly when [redacted] first attempted to bring over her pre-existing [redacted] installation from a third party host to us. Our Chat Support Team assumed she was trying to install a new [redacted] installation as the verbiage of using a new store with her old products was mentioned. However, what was really being tried to be used was an old store on our platform which is different. The work that was performed on the support ticket was that it updated her old stores references from the old platform to work on our platform. It can be thought of as the equivalent of back in the day when you got a cell phone with [redacted] you could not use it with [redacted] would have to unlock it to work on their platform. In her reference of the domain '[redacted].com', unfortunately it was unclear what assistance she was asking for with this domain as this domain is not associated in her account. Currently the only domain name in her account is '[redacted].com'. As a hosting provider when a hosting plan is purchased we provide you with the space on our server and we monitor how the server functions and that it’s running. Our technical support can assist in ensuring that the server you are on is functioning and running properly but if someone is attempting to migrate a website from a third party host to us, this would not be within our normal scope of support and would normally require the assistance of a Web Developer or a paid service done by our Professional Services Team. With that being said, as a courtesy for the wrong expectations being set originally our Technical Specialist went ahead and assisted [redacted] in making the proper updates to allow her site to run on our server. The cause of [redacted] Marketplace not working does require more investigating, but this is a third party application interface that can be used by anyone in the internet. [redacted]'s account facilitates the usage of this third party program, by creating and linking her ipage account to it. The failure of that install is something we have brought to the attention of our Engineers and Developers to discuss further with [redacted] Marketplace. The confusion came from these two problems being mixed into one problem, but in actuality they were separate. In addition to [redacted] already being provided with $13.98 in account credits, we will be providing the proper training to both our management and support teams regarding communication with our customers. We will also be providing the proper training to our support staff on how to set the proper expectations for services and products we offer to try and prevent our customers from having a non pleasant customer experience. We have attempted to resolve this matter with [redacted] amicably but have not yet received a reply.Thank you,iPage Customer Relations

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
While I did receive an eMail indicating that the domain name will renew, no were was I ever provided with an invoice/bill outlining the costs, name(s) and term length. As previously stated the last time I received these from Verio was back in May of 2015.  For some reason after the migration/buy out they stopped communicating with their customers.   The business also has an obligation to notify their existing customers with notice when pricing changes, either via a bill/invoice they use to send or by an eMail indicating the new pricing will be x ans take place on x date.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I am rejecting because the agent did say that it won't go up I even confirm it with her
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
iPage takes no responsibility for their shoddy customer support, and their extremely slow resolution of important problems (such as a bank's web site only being accessible insecurely for 8 days).  Yes, it is up and running now, however, that does not address the fact that it was not https for 8 days.  As I stated, a refund on our remaining subscription is the only answer from them we will accept.  The fact that they feel absolutely no responsibility for this issue, speaks volumes about their character and ethical stance.
Regards,
[redacted]

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
My original complaint had to do with my son's domain ([redacted].com) had been shut down with no notification to me at [redacted] even though I had paid to have it working for the next three years (2014 thru 2017).  Sending a note to my dead son at an email site ([redacted])  which had been discontinued does not constitute adequate notification.  In addition, I found the customer service people at MyDomain to be rude and uncooperative.  They made no effort to help resolve the issue and refused to tell me how long my son's site had been down.  At the end of the year 2014, no one at MyDomain indicated that the site was on hold, they just continued to take my money.  This constitutes operating in bad faith and is a form of extortion.  In the meantime, I did manage to reach a very helpful person ([redacted]) at Endurance International Group, the parent of MyDomain, who responded quickly and then spent considerable time on the phone to help me get my son [redacted]'s domain site off hold.  I am very satisfied with the people at Endurance but think the people at MyDomain should be reprimanded and get further training on how to respond to difficult problems.  I also think that the MyDomain people should be forced to change their policy on notification to include the person actually paying for any domain site before placing a site on hold.  Finally, I would request a refund on the two years that MyDomain charged me for a service they did not provide.    [redacted] A. [redacted], PhD
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
As we have stated due to national security law enforcement standards and practices, we can not disclose these to a unauthorized, no-cleared, non-secured entity. They refuse to accept that. But their example is one of 12 charges that day alone 04-30-15 on [redacted] for 577.07 with receipt numbers [redacted], and on 01/06/16 the remaining 9 charges of 656.60 with receipt numbers [redacted] on [redacted].  
Regards,
[redacted]

To Whom it may concern, We respond to this complaint as follows.Mr. [redacted] contacted us on January 25, 2015 to cancel his  Fatcow account. Upon review of the accounts contact history it appears the advisor Mr. [redacted] spoke to did not cancel the account correctly which resulted in Mr....

[redacted] being charged for services by Fatcow in 2016 and 2017. We can confirm the account has now been successfully cancelled as of January 31,2017 and a refund has been issued in the amount of $[redacted]  to Mr. [redacted]'s [redacted] account "f[redacted]" for charges that occurred in January of 2017. Unfortunately, our system does not allow us to issue refunds via [redacted] for charges that occurred over 60 days ago. However, we have submitted a refund request to our Finance team to have the charges that occurred in 2015 and 2016 ( listed below ) refunded back to Mr. [redacted]'s  [redacted] account. We have informed Mr. [redacted], that our Finance team processes these refunds on the 10th, 15th, and 25th of each month and he can expect the refunds for 2015 and 2016 to be issued no later than February 10,2016. Refunds to be issued for 2016 SiteLock - [redacted] Refunds to be issued for 2015 The FatCow Plan - [redacted] 
SiteLock - [redacted] Site Backups and Restore - [redacted] In closing, we have provided a refresher training to our web advisors on how to properly cancel cus[redacted]ers accounts to prevent this type of scenario from happening in the future. Sincerely, Fatcow Customer Relations

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards, [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
iPage has taken this issue very lightly.  They say our page was not down, however they neglect to mention that the https side of our BANKING site was, and still is, down.  They don't seem to understand how serious an issue having the secure portion of a banking site inaccessible.  Also, when customers attempt to navigate to our secure site, they are getting a message that our certificate was revoked, and that this could be an attempt to steal their credentials.  Now, to an IT person, I fully understand what is happening, but our non-technical customers do not understand, so this has caused a massive increase of calls to our bank, and has overwhelmed our small CSR group.  I was told numerous times by iPage support that this was an issue on their end, and that I did not have to initiate the creation of a new SSL Certificate.  Then, after 5 days of our site being inaccessible to customers, they finally tell me that I do need to initiate the creation of a new certificate.  Their support is very unhelpful, and every time you speak to one of them, you get a different story.  Their lackadaisical response to this issue is unacceptable, and very unprofessional.
Regards,
[redacted]

To Whom It May Concern,We respond as follows to this
complaint.Hi [redacted],We have received your Revdex.com complaint
and I wanted to reach out to you and address your concerns. Please accept my
deepest apologizes for the confusion that was created when you spoke to the
agent. Due to the small number of...

impacted customers, he was not aware of the
bug we have been working on with [redacted]. Per the agent's notes, left on the
account, he was able to assist you with the sub-folder directories, however the
problem was not fixed. After the conversation was over he had received the same
error message and updated the notes. Again, I understand that the misinformation
may have impacted you and we definitely appreciate you making us aware of this
because it helped us identify the area of improvement. The information that you
have provided us with will go a long way in helping to train our support
representatives to prevent these situations from happening again in the future.
Additionally, as we informed you the last time we spoke, we do have a project
going on right now with [redacted] on releasing a new version of the builder which
should be going out by the end of this year. The builder would have the
necessary improvements to the services that are provided directly through
[redacted]. For your troubles we offered you 6
months worth of hosting credit to your account and
refunded the [redacted] Site Builder charge that you requested to be refunded. The
credit that we applied on your account is valued at 6 months of hosting or the
payment you made to upgrade to [redacted] Premium, as a gesture of goodwill for the
time it may take to have this issue resolved. We do feel that, in light of the
information above, this is an adequate form of compensation for the
inconveniences you have faced. Once again, we are looking forward
to and expecting the [redacted] upgrade to resolve the publishing issues and
frustration. I hope this information is helpful.Thank you,iPage Customer Relations

To Whom it May Concern,We respond to this complaint as follows. [redacted] opened a hosting account on January 20, 2017 for a 1 year term in the amount of $23.88 and wanted to migrate their [redacted] website from their current provider to their new hosting account. Upon trying to install [redacted]...

and migrate their website to their new hosting account they ran into a few issues due to the way they were trying to migrate their website as they were importing their site in an incomplete state. As a courtesy, our Technical Specialist have assisted [redacted] with the problems they were experiencing, provided the proper settings for their website and information to help them complete their site migration. This was done as a one time courtesy for [redacted] as this type of service, such as migrating a website from one provider to another, is normally a paid service by our Professional Service Team. Our Technical Specialist have also provided the proper expectations, informing that as a hosting provider we monitor how the server functions and that it is running. In addition to assisting [redacted] with the difficulties of the site migration, as a courtesy for any frustrations experienced by the right expectations not being set in the beginning, we have also applied $13.98 in account credits which can be used immediately on any future renewals and purchases. Thank you,iPage Customer Relations

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
A total of $48.86 was charged to my card. Partial payment is not acceptable. Please see attached documentation which is proof of the two charges in question. This is not a refund and refund policies do not play a part in this case. This is a case of fraud which I intend to prosecute as if my request are not met.  
Regards,
[redacted]