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MDR (Painting the Town)

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MDR (Painting the Town) Reviews (666)

To Whom it May Concern:We had contacted the customer on February 17th, 2016 at 5:00 PM to discuss the different options that we have available. We had informed the complainant of what happened and that they were receiving free product by error. When [redacted] had performed the upgrade to a new platform all customers using the [redacted] Ecommerce Element were then switched to what they were paying for. We never advertised or stated that the [redacted] Ecommerce Element offered Unlimited pages as well as Unlimited Products.In addition to explaining to our customer that they were receiving free product from us since July 7th, 2015. We offered them a discounted alternative to get the issue resolved. We ofered a discounted version of [redacted] that would be beneficial to their website. The complainant can feel free to contact us anytime and we will honor the discounted version of [redacted]. If they wish to cancel their services, we will be more than happy to provide a prorated refund as well.Regards,iPage Customer Relations

To whom it may concern,We respond as follows to this complaint. We have reached out to Mrs. [redacted] advising her that we have refunded the$48.46 to the [redacted] Credit Card on file ending in [redacted] and provided her with ARN number [redacted] to track her refund with her financial institution. However, Mrs [redacted] stated her bank does not have records of that card, so we asked she provide us with a letter from the bank letting us know the refund has not been processed in there system so we can further assist in issuing a refund. We did also confirm the account was cancelled on February 25th, 2017 and asked Mrs. [redacted] provide us with the emails she is receiving, stating she will be charged so we can locate if there are any additional accounts in our system and still awaiting response on this issue. Sincerely, iPage Customer Relations

To Whom it may concern, We respond to as follows to this rebuttle.We have reviewed Mr. [redacted]'s account and can confirm that he made two payments. One payment was made on June 6, 2017 in the amount of $16.99  for the renewal of the domain : [redacted] and the other payment was made on June 13,2017 in the amount of $5.06 for the renewal of the "iPage Blogger Hosting Package. However, there was no payment made toward the renewal of the domain in question : uswaterpatrol.org. Upon further review of Mr. [redacted]'s account, we can confirm that the domain name: uswaterpatrol.org  expired on June 5,2017. In an effort to assist our customers in managing their domain renewals, our registrar will send renewal notices prior to the domain's expiration date as well as after the domains expiration date regardless if the domain is set to an automatic or manual renewal status. We can confirm that renewal notices were sent to the email address listed for the domain ([redacted]@aol.com) advising of the upcoming renewal as well as advising of the domain being expired. Unfortunately, we were not contacted about the domain renewal until thirty (30) days after its expiration. By this time the domain was no longer in our control.  We have listed the dates that the renewal notices were sent to Mr. [redacted] below. Renewal Notices Sent on: 06-APR-2017 60 days prior to expiration 06-MAY-2017 30 days prior to expiration 31-MAY-2017 5 days prior to expiration 08-JUN-2017 3 Days After Expiry end-user renewal reminder message 15-JUN-2017 10 Days After Expiry end-user renewal reminder message As stated in our domain registration agreement, it is the customers sole responsibility to ensure that any and all domains are renewed prior to their expiration date, should the customer desire their renewal. This being said, we will not be able to purchase the domain name back on Mr. [redacted]'s behalf. Please see our Domain Registration Agreement here: Please see our Domain Registration Agreement here: [redacted] Domain Registration: The Life Cycle of a Domain: [redacted] 
As a gesture of goodwill, we have offered to register the .net or .com ([redacted])  extension of the domain in question on Mr. [redacted]'s behalf at no cost to him. However, we have not received response from Mr. [redacted] for confirming what extension he would like us to register on his account. At this time, we have applied a .net and .com credit to Mr. [redacted]'s account so that he may register the extension of his choice. We recommend that Mr. [redacted] register the .net or .com extension as soon as possible as the domains could be picked up by someone else. Sincerely,iPage Customer Relations

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
[I did hear from iPage regarding a refund, finally, even though phone calls back in January confirmed they'd been billing for more than one domain name. They were already aware I'd filed a dispute with [redacted] & had put a lock on that account. I informed them I was doing so. I got an email they'd tried to refund my credit card on file, which was listed as being already expired in my account. I asked them to issue a check, as they can't be trusted not to bill. I have not heard back regarding that & the issue isn't resolved until I receive my refund. I am attaching a confirmation of my original cancellation with iPage back in June, 2016. Please note, even after they had responded with the refund information (2/26/17) I got an email from them saying I owed them $364! ]
Regards,
[redacted]

The customer received emails from us promoting [redacted] and the text of the email included the statement "the hackers are coming". This email arrived in his mailbox several days before his web site was hacked. We will pass along this feedback to our marketing team.We explained to the customer that...

[redacted] is common so it really is a matter of prevention. We informed the customer that [redacted] is our only automated solution, which is why it was recommended by our support. There are other options available to remove malware, including contacting an security expert or hiring a web master.The customer purchased the monthly [redacted] plan and his site was enabled on the day he filed this complaint (6/9/15). The customer realizes [redacted] is necessary and has decided to keep the service with no disputes. We acknowledge that our support team could have done a better job at addressing his concerns and escalating to a manager. We offered a $9.99 refund for the first month of [redacted], and the customer accepted. We have emailed Walter a list of suggestions for keep his account/website secure.

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Address: 5240 37 St, Innisfail, Alberta, Canada, T4G 1E4

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