MDR (Painting the Town)

Revdex.com:   I have reviewed the response submitted by the business and have determined that the response does in part satisfy my issues and/or concerns in reference to complaint #[redacted].  However it does overlook the complete series of events and attempts to place themselves in a optimistic light even indicating that I was simply instructed to not use the Sandbox tool and somehow all would have been solved.    My request was to have someone help me who was qualified to handle my problem and questions.  This has occurred, and I am grateful.  However, I wish the record of this matter to be accurate and available for other customers to learn from my experience and be available to assist them with their purchase and vendor selection decisions.     My recent experience with iPage, or the home company, The Endurance International Group, Inc. of Burlington, MA, did indeed come to a happy conclusion—the 2nd level technical engineers helped me; however, it was difficult and I had to endure three (3) separate exchanges (one via telephone and two via online chat) that were NOT helpful.  And, this took multiple days to finally be resolved, which would be valuable time to a business if I was running a business website.  Furthermore, what probably was the worst offense by iPage (The Endurance International Group, Inc) was that while the first level technical assistance personnel were of NO assistance, one even instructed me to make modifications to the database, which was revealed to have caused more problems discovered by the 2nd level technical help engineers.  Additionally, the second unfortunate experience causing frustration and a negative experience with the company was one of the company’s first level technical help personnel (a person identifying themselves as [redacted]) even hung-up /  disconnected on me during the chat session after I asked to be transferred to 2nd level technical engineers.  This was extremely irritating to myself, a customer whose has been paying iPage for many years to host multiple domains and websites, someone I would consider a good customer.  My other experience with the online chat technical help person diagnosed my problem incorrectly and insisted that I had “exceeded my query limit” even suggested I needed to purchase additional services to remedy the situation.  Lastly, in order for me to finally be redirected to competent engineers who could diagnosis and communicate solutions to me I had to request multiple times to be transferred (3 times) before he complied and gave me a ticket number (person identifying himself as [redacted]).     Yes, my problem has been resolved for which I am grateful to the second level technicians.  However, no customer should go through what I did attempting to get assistance from a company I pay for their service.  I would direct the Revdex.com to note that iPage or the Endurance International Group, Inc did not apologize and take responsibility for their first line technical help personnel’s behavior, nor admit their mistakes and erroneous help delivered to me.  I simply wish the record to be clear and accurate.    Regards,  [redacted] J [redacted]

To whom it may concern,We respond to this complaint as follows. Upon review of Mr. [redacted]'s account, we have found some additional information on the ticket (ticket # [redacted]) that we would like to relay. Currently, there aren't any server side issues with email client error. I was able to...

configure your mailbox and send emails without any error. Since you are experiencing this issue with multiple email accounts, I suggest you contact your ISP and make sure they are not blocking any of the email client port numbers that you are using.Also, I checked the provided screenshot, the settings are fine however I could see that you are using 'Test account settings' to check the connection, as this option will not work in [redacted]. Please disable it and click the 'next' button to configure your mailbox and then check the email functionality.Please make sure you have temporarily disabled both antivirus software and firewall settings in your system and then check the performance as well. If the issue persists, please configure new mailbox profile in your email client and then check the performance.You may also provide us with the [redacted] results by referring below:-> Go to Start > Run and type 'cmd' in the text area and click 'OK'. Type '[redacted] pop.ipage.com 110' without quotes at the DOS prompt. Repeat the same for: smtp.ipage.com 25 smtp.ipage.com 587 smtp.ipage.com 465In order for us to continue to assist further on this issue, we'd recommend Mr. [redacted] provide us with the [redacted] results by referring to the method provided above and responding to our ticket so that we can continue to work toward a resolution. We would like to apologize for any inconvenience this has caused, and we look forward to being able to resolve this issue with Mr. [redacted]. Regards,iPage Customer Relations

To whom it may concern, We respond to this rebuttal as follows. We have looked into the ticket : [redacted] and it appears the domain pointers were not directing to the correct path on the back end and the permissions for the sites also needed to be reset which caused Mr. [redacted]'s sites to not load properly. We can confirm that our engineers were able to resolve the issue by correcting the permissions and the domains pointer path on the back end and all sites are now loading without any issue. In addition, when our technicians reply to a ticket inquiry the system will show the ticket as closed as a response has been sent to the customer.  However, when the customer replies to the ticket response the ticket will reopen in the system. Customers can also have a ticket re-opened by our support team. We have reached out to Mr. [redacted] in a new ticket ( [redacted] ) to address his concerns in the Revdex.com complaint however, we have not received a response from the customer. As a gesture of goodwill we have issued a refund for charges that occurred on Mr. [redacted]'s Reseller account four Resold accounts for the year of 2016 as no current charges have taken place on any of the accounts for the year of 2017. The refunds were processed to the credit cards charged and will appear on Mr. [redacted]'s account within 5-7 days. If there are any outstanding issues that Mr. [redacted] is currently experiencing we ask that he reply to ticket ([redacted]) and we will be more than happy to help. Sincerely,ReadyHosting Customer Relations

To Whom It May Concern,We respond as follows to this complaint.Mr. [redacted] contacted us on January 1st,2016 and inquired about charges of $206.37 to his credit card for website and domain services that renewed in December 2015. Mr.[redacted] requested a full refund of $206.37 and the...

request was escalated to our billing team for further review. Our billing department informed Mr.[redacted] that we refunded $155.40 for the hosting renewal and the account has been set to downgrade to a free domain parked account on January 13th, 2016.  When customers agree to our terms of service they agree to multiple billing policies. These policies include authoriztion to renew on an automatic basis using the payment method on file as well as require the customer to cancel in writing 30 days prior to renewal. This applies to all services purchased with Fatcow including domains. We also notify our customers of an upcoming renewal using the email that is supplied to us as a point of contact. Thank You,Fatcow Customer Relations

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
Prior complaint filed with Revdex.com #[redacted] was not resolved. We are left with no ability to send e-mails and our emails after switching to company's recommended service is now marked as "Spam". Company techs unable to solve the issue - give run around, drop calls and solve issues that are not existent. Company is still selling VPS service and emails under premises it will work but it does not. Company techs failed to set up correct initial settings while switched to VPS which resulted in last week's e-mail failures; they claimed to have installed a patch but not permanent, etc, etc, etc. Customer is give run around for many hours without a resolution. Complete VPS setup correctly so that we can send emails and we do not incur interruption in email service sending. Regards,
[redacted]

Revdex.com:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. [At first let me ensure you they are lying with me. I am a mentor and I am not doing any fraud activity but every time they are threating me. I did not get a penny from ipage since promoting their service. They are fraud and I got so many objection and bad reviews about their affiliation service.  Their affiliation service is just like sheet. They are are using popup discount offer while my student purchasing shared hosting service.do you know why they are using popup?  cause they put a rules whom are'ntterested only those people will get exit popup offer.But the truth is they are uinging their offer in my provided affiliate because if my students clicked on their popup offer they will not gonna pay me.Can you imagine how fraud they are?  So many students shared me the same complain.Next one is prepaid credit card.The fraud company can accept my students payment through prepaid credit card but in September they are totally changed their tone and saying they will not pay me because my students are using prepaid credit card.Can you imagine how fraud they are? They have Rights to reject my commission but they don't have right to reject  humanity.Before I join their affiliate system I heared about their bad review but I thought people are doing negative marketing.But now after 3 month of promoting ipage I got nothing.Several times I said that I am just  promoting ipage only on my students.But they are not believing me.If they don't believe me then why they don't ask my affiliate for giving their passport or identity documents?  why they lying that my sales are not qualified?  I can see my each and every students are super actively run their niche site on the other hand they are saying my sales are not qualified they will check it next month next month and next month. But the truth iis they are fraud .If they don't pay me I have to get help from attorney general. If court investigate they must gonna say I am not lying. Finally dear Revdex.com don't give them opportunity to run fake business around the world. Every money has value and they have no rights to steel affiliates money.After facing this situation  I never gonna promote them kindly request them to pay me without any farther excuse.last 4 month they are giving just excuse now I want my money.Neither I will go court.There is no other option left for me [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] 
Resetting the response window every time someone sends an email, when you've relegated all contact attempts to email and routinely ignore inbound email, seems like an extremely poor way to facilitate communication with your customers.  The only two days in the last 9 months that we've had any attempt at resolution from [redacted] is the day I submitted this complaint and the day I responded outlining how they ignore emails for days or weeks at a time. They ignored our attorney's Letter of Preservation and are still refusing to help us determine what the ex-employee did in our account and with our files while we were locked out of our account. All of their prospective customers should be warned about the potential for abuse when using their service, and their non-action in helping to resolve the issue.We were not looking for [redacted] to resolve the issue as a 3rd party, that's what the courts are for. We were looking for them to let us back into our own account even after we had proven that we owned it, and they didn't take any action at all until we complained to the Revdex.com. This gross abdication of responsibility to us as a customer has cost us FAR more than the $280 they reluctantly refunded us.
Regards,
[redacted]

To Whom it May Concern,We respond to this complaint as follows. Mr. [redacted] was sent an invoice on September 10, 2016 which was 30 days prior to being billed via the billing email address on his account. The invoice advised that Mr. [redacted]'s hosting would automatically...

renew with the payment method on file on October 10, 2016. On October 10, 2016 his hosting automatically renewed for 1 year in the amount of $155.40. This renewal processed as an automatic renewal with the payment method on file due to his account being set to auto renew. When Mr. [redacted] agreed to our Terms of Service he agreed to allow the payment method on file be charged automatically when his products and services were set to automatic renewal status. Mr. [redacted] contacted our phone support on October 17, 2016 requesting to have his hosting plan canceled and receive a refund. Unfortunately, due to a mistake made by the agent he spoke with, the immediate cancellation and refund did not take place. Regrettably, as the account was not properly cancelled, on November 11, 2016 Mr. [redacted] placed a chargeback dispute with his bank for the hosting renewal as he had not received a refund. When we were notified by his bank on November 15, 2016, it initiated a suspension of his account as the money for the renewal of his account was taken back from the bank. When a chargeback is made on an account an email is automatically initiated advising the customer that we have received notice of a chargeback and that a temporary suspension of the account is done until the billing issue is resolved. November 15, 2016 Mr. [redacted] contacted our support requesting to have his domain transferred to another company. The agent assisted Mr. [redacted] with the transfer and he was able to get the other company to do an immediate transfer. Upon receiving this complaint, seeing the errors made on our part, we removed the suspension from Mr. [redacted]'s account. Although we no longer had possession of the money from the renewal due to the chargeback, we immediately issued a refund for $155.40 back to his card to try to rectify the error originally made when he contacted us on October 17, 2016. At this time we have passed along feedback regarding his customer experience to our management team and have provided the proper coaching to the the agent who spoke with Mr. [redacted]. An email was sent to Mr. [redacted] on November 16, 2016 notifying him of the actions we have taken as well as an explanation of the error made by our staff.Thank you,POWWEB Customer Relations

To whom it may concern,We respond as follows to this complaint. Mr [redacted] set up an account with iPage on March 9th, 2014. Mr [redacted] continued to use our services for the following three years for domain hosting. On March 1st, 2017 Mr [redacted] reached out to us in regards to a refund...

for the automatic renewal of his services. At that time we did refund $367.35 back to the credit card on file for the three year hosting renewal and get him set up on a quarter-annually plan. Prior to the automatic charge of $367.35 we sent notices to his admin email([redacted]) 30 days prior to charging the card on file letting him know of the automatic payment set to take place. We were not contacted to be told Mr [redacted] did not wish to renew his services for three years until March 1st, after the automatic renewal had already taken place. Upon receiving the Revdex.com complaint we did reach out to Mr [redacted] confirming that he did want to cancel the account and offered to issue the full refund of $26.85. We have since refunded the $26.86 back to the credit card on file and cancelled the hosting on the account. Sincerely, iPage Customer Relations

To Whom it May Concern,We respond to this complaint as follows. Mr. [redacted]'s StartLogic account was flagged as a result of receiving numerous DMCA Complaints regarding sites Mr. [redacted] was hosting on his StartLogic account. As a web hosting company, we reserve the right to...

investigate all complaints that are received, and take necessary action at our sole discretion if it is deemed that there is fraudulent activity or violations of our Terms of Service taking place through our website or email services. Upon reviewing a third party complaint about Mr. [redacted]'s website activity we launched an investigation and it was determined that we were no longer the most appropriate provider due to the numerous complaints and apparent violations of our Terms of Service. Upon deciding we could no longer host Mr. [redacted]'s website(s) we provided him with the authorization codes for his domain names registered through us so that he could transfer his domains to a new provider outside of our Endurance Brands. Regretfully, when Mr. [redacted] called our support after receiving our email notifying him of this, he was misinformed on the issue at hand by the agent he spoke with and was incorrectly advised that he would be sent a backup copy of his website files. In addition to being incorrectly advised that he would be sent a backup he was also incorrectly advised that he could setup a new account to restore his previous account. We have reviewed Mr. [redacted]'s account and have provide feedback to the managers of the agents that spoke with Mr. [redacted], to ensure the proper coaching is provided regarding communication with our customers as well as our procedures for these types of issues. Due to the nature of the complaints we received and numerous violations of our Terms of Service we will not be able to provide Mr. [redacted] with a backup of his website files nor allow him to continue using our services. Per our Terms of Service: "Users should always copy all content of a Web site to a local computer and StartLogic strongly suggest that Users make an additional copy (on tape, CD, multiple floppy disks, another desktop, or elsewhere) to ensure the availability of the files. IT IS THE USER'S SOLE RESPONSIBILITY TO MAKE OFFLINE, BACK-UP COPIES OF THE USER'S WEB SITE AND USER CONTENT AND DATA. NOTE: IT IS ESSENTIAL THAT USERS BACKUP FILES OFFLINE, EVEN IF USER PURCHASES OR HAS PRODUCTS, SUCH AS SITE BACKUP AND RESTORE." Thank you,StartLogic Customer Relations

Our records indicate the customer signed up on 07/04/2013. Both the hosting and domain registration automatically renewed in accordance with our Terms of Service. The customer can turn off autorenewal for hosting and domain registrations by contacting us or logging into their control panel before...

the renewal date. In this case, we don’t show an attempt by the customer to cancel autorenewal for either services before the services were scheduled to renew. Since the services were not canceled prior to renewal, the hosting plan renewed on 6/19/2015 and the customer was charged $239.76. The domain automatically renewed on 06/21/2015 and the customer was charged $16.99. The customer contacted us on 06/24/2015, after the services renewed and the charges were already processed. We already processed a full refund for the hosting renewal on 06/25/2015. For reference, once a domain has been registered or renewed it is non-refundable. The domain was set in our system to ADRS (Automated Domain Renewal Service). This service allows for the customer's domain to be automatically renewed prior to expiration to avoid any service interruption. For any domain that the customer has set to ADRS they will receive renewal notices via email prior to the domain being renewed 15 days before expiration. Below is a log of the renewal notice that was sent to the customer before the renewal date. Since we advise the customer that their domain will be renewed via email, we cannot issue a refund for a domain that was renewed using [redacted] 06/14/2015 6:29 AM remailer Sent Message# id:[redacted] title:Domain Renewal: 20 Days to [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Based on their last reply, Powweb does not even know what version of [redacted] I am using.  Unbelievable.  This link:  http://store.joekleon.com/readme.html   provides the current version of [redacted] used by my site.  4.3.1.  The version POWWEB says is the most current.  That link confirms it.  It is from Poweb’s own server.HOWEVER, when I log in and go into the [redacted] section of Powweb's own control panel, it REDIRECTS YOU TO [redacted], A DIFFERENT ENTITY THAN POWWEB. [redacted] says I am using 3.9.1 an outdated version.  THIS IS INCORRECT.   [redacted] is not communicating with Powweb's servers and has outdated information, saying I am still running [redacted] 3.9.1.  I AM NOT! Powweb is basing information for their Revdex.com complaint on a 3rd party, when all they have to do is look on their own servers.  This sheer incompetance and laziness is hard to understand.When this malware issue recently started, I had [redacted] updated, the malicious files removed, a malware plug in added, and scanned the site,  IT CAME UP CLEAN. Powweb says there are still infected files.  There are not.  You do not even have updated information as to what is on your own servers.  You do not even know how to check for it properly.   EVERY reply from Powweb is about upselling [redacted], that POwweb gets a cut from.  Power will not address why a company that hosts thousands of websites is insecure and files from any random stranger can be uploaded to their servers and to customer's websites..  In a nutshell, what Powweb is saying is that they can't keep their own servers free of malware.  However, for $200 a year, they can.  But they don’t guarantee it.  Explain how this makes sense.Back in May, I began getting spam emails from Powweb pushing their [redacted] Service.  I attached a screen shot of one of these emails to this complaint.  Powweb states at the bottom of the email they do not guarantee [redacted]!!  Really?  All you do is push a service you can't guarantee will even work?  For twice what you charge for my entire website? I don’t purchase [redacted] after months of email spam solicitations and now I am infected?  I smell a rat, given the finalcial trouble Powweb is in.  See article linked below.Here is what I want from the next reply from Powweb:1) Have someone with technical experience, who actually knows what they are talking about, thrououghly examine my site and verify what version of [redacted] I am using. Again, this link proves the version. [redacted]  Admit your last claim was incorrect.2) Provide a detailed list (including paths) of any files you claim are malicious, along with the dates they were uploaded to your server and from what IP they were uploaded from.3) Explain why a company that has been hosting websites for almost 20 years has no security in place to guard against injection of malware.  However, you claim this protection is available, at twice the cost of hosting a website.  Explain how this is ethical.  Powweb’s price gouging and pushing of [redacted] becomes clear when you read this link about their financial trouble and how they have benefitted from malware (and terrorism):[redacted] Powweb is in financial trouble.  They are desperate for money, which is why they are aggressively pushing the shoddy [redacted] service, for security THEY SHOULD ALREADY HAVE IN PLACE.  Please Powweb, answer the three questions I posted aboce.  Do not reply with a soliciation of [redacted].  I have been a loyal customer since 1997 and deserve better treatment.  I updated [redacted] weeks ago, before this complaint was filed, and removed the supposed malicious files.  
Regards,
[redacted]

I am requesting a refund of security services from Bluehost. My website is not secure. I have the same sub-domain since my service that commence last year. The Sub-domain service was interrupted when Bluehost shut my site down per an error on their behalfI would like a refund and if this can not be fixed.

To Whom it May Concern,We respond to this complaint as follows.Pursuant to MyDomain’s, Domain Registration Agreement, the domain's registrant is required to submit valid information such as his/her name, email address, postal address and phone number (collectively, the "Registration Information") to register a domain. The domain's registrant is also required to update the Registration Information in the event of a change within seven (7) days of such change. It is the Domain Name Holder's sole responsibility to ensure that the registration information remains accurate and up to date at all times. Unfortunately, Mr. [redacted] did not update the domain name's contact information upon taking over the domain and for this reason emails for the domain name continued to go to [redacted]. As a result, the suspension placed on the domain [redacted].com (the “Domain”) was due to his failure to respond to multiple domain verification emails sent to the registrant email address listed on the Domain which at the time was [redacted](the “Registrant Email”). Mr. [redacted] did not contact MyDomain regarding the suspension of the Domain until May 31, 2017. At this time, he was advised of the suspension on the domain and the reason why it was suspended. Mr. [redacted] indicated that he was unable to access the Registrant Email to send and receive emails, as the email address was that of his sons. Pursuant to the Transfer Policy, MyDomain will send automated verification emails upon a registrant contact change, to both the old registrant email address and new registrant email address for the Domain. To help prevent fraudulent transfers, a response is required from both emails to indicate the change of email address is approved. MyDomain is unable to submit the updated contact information to the registry until it receives approval from both email addresses. Since Mr. [redacted] was unable to access the old registrant email address, MyDomain could not submit a request to change the email address to the registry. Fortunately, MyDomain is authorized to approve the email address change on Mr. [redacted]’s behalf (as his “Designated Agent”), provided that MyDomain obtains a valid government issued identification to verify that Mr. [redacted] is the owner of the Domain. Mr. [redacted] was advise of this and provided instructions on our ownership process in order to be able to complete a registrant contact update to verify the domain but unfortunately, this was not done. After receiving Mr. [redacted]’s initial complaint, we contacted him by phone on June 13, 2017 to address his concern and assist him in resolving this matter. Upon speaking with Mr. [redacted], we clarified the reason for the suspension on the domain name and how the issue would be resolved. We walked Mr. [redacted] through updating the domains contact information and verifying the domain in order to release the suspension. We confirmed with Mr. [redacted] before ending the phone call that the domain was verified and the suspension had been lifted. We are doing a more thorough review of the contact logs on the account to provide any necessary training needed to our agents involved regarding communication with our customers to ensure proper communication is being relayed to prevent our customers from having a non-pleasant customer experience. If you have any questions regarding our Domain Registration Agreement, please feel free to visit the link below. Domain Registration Agreement[redacted]d. Information updating and accuracy obligations. As a condition to continued registration of your domain, you must provide us with updated Registration Information within seven (7) days of any changes to such information. You may review, modify or update your Registration Information by accessing MyDomain's domain manager service, domain management console or similar service, made available at our website. In accordance with ICANN policies, you acknowledge and agree that if you willfully provide inaccurate information or fail to update your Registration Information within seven (7) days of any change, then you will be in material breach of this Registration Agreement and we may in our sole discretion cancel your domain registration. You further agree that your failure to respond within ten (10) days to any inquiry by MyDomain concerning the accuracy of the Registration Information or to contact MyDomain immediately upon discovery of any willful inaccuracy (including, e.g., phone number listed as 000-0000) associated with your domain registration shall constitute a material breach of this Registration Agreement and will be sufficient basis for cancellation of your domain registration. You further represent that you have obtained consent from any third-party individuals whose personal data you have provided as Registration Information.Thank you,MyDomain Customer Relations

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[All this company does is repeat themselves and give no resolution. They keep mentioning everything  except my referral money. They told me the exact same thing over the phone and through their emails. I wanted a full refund, my referral money, and a credit for the inconvenience. I came to the Revdex.com.org due to the statement mentioned above and if you continue to repeat yourself with no resolution I will take further action. You lost me as a customer but if you continue to scam and rip me off you will loose more then that.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
Adequate documents have been provided. We will refer this to our attorney to proceed with civil suit for full amounts. Further we have no choice but to notify federal authorities of their intentional, deliberate, willful, and illegal demands for documents we are obligated to protect under various federal and state laws, as well as under national security, especially when adequate documents have already been provided and outline the full extent of the damages and claims with out violating LAW. Pursuant to this, we ask the Revdex.com to close this matter pursuant to the allegations of criminal conduct by the business by the consumer, and downgrade this company's Revdex.com rating accordingly. 
Regards,
[redacted]

The customer website is hosted on a shared server environment, which means many customers share the same server resources. As such, performance of the website is affected when there is an issue with the server, or if another customer web site is causing excessive load to the server. In the past, we...

have been able to take the necessary steps to resolve the problem. However, we would like to suggest moving the site to a different server so we can work towards a more permanent solution to this problem.Please keep in mind that we cannot compensate for potential loss in revenue and we do not guarantee continuous service, but we do try our best to help solve any interruptions in service when we become aware of them.  As a gesture of goodwill, we have applied a 1 month hosting credit to the account worth $59.99.

I did receive my money back for the complaint # [redacted] however they have not completely cancelled my account as I asked them to, I received an email on 7-15-2015 asking for a payment of  $ 15.95 maybe they are having more computer issues and have not resolve this yet. I will be blunt I no longer wish to do business with this company. I will only accept there response once my account is completely cancelled which I have asked for and they stop trying to charge me.
Regards,
[redacted]

To whom it may concern. We respond to this complaint as follows. We reached out to Mr. [redacted] informing him we refunded his payment of 75.32 on 5/2/18 for his purchase of website backup pro. We apologize for the inconvenience this has caused Mr. [redacted], and hope this is a satisfactory resolution. Thank you[redacted]Dotster Customer Relations

We apologize for the confusion. We believed Mr. [redacted] was referring to his [redacted] account. As per our earlier response, we canceled his [redacted] account and issued him a full refund. Mr. [redacted] acknowledged the refund from [redacted]. Once we became aware his Revdex.com complaint was related to our eHost brand, we researched the matter further. Although we have a call on file where Mr. [redacted] states that he signed up the account with eHost, we've refunded all of his payments and have canceled services as he requested.