Med Trans, Inc.

This letter is in response to the above concern from one of our students. First, we have had continuous communication with this student and have documented that throughout the course as well as in the hiring process. This student did well on the final and we most certainly have and will
consider her in the near future as positions become available. As with most cases, timing is everything and the jobs are not always sitting available the minute you complete a program. We add to our existing transcriptionists first (if desired) and then hire our top graduates next. Occasionally we need to hire experienced transcriptionists if we have an excessive large account and find it too difficult to train many new people, but still 95% of our existing contractors are from the course. In addition, we have an annual agreement to run advertisements and cannot change those postings even if we are not hiring at the momentHowever, since we marked constantly and hire regularly, we need the resumes on hand as well as the top graduates. Currently, we are in the process of changing our website and expanding the transcription business, and of course that will initiate hiring even more transcriptionists, most of them our graduates. I hope she will be patient and consider working for us in the near future. No refund is required, as she has been given all the materials that she paid forThank you for closing this case properly. Mary P***

*** took final exam and
received failing score on 03/12/2015. She retook the final exam and
received a score of A with errors on May 1, 2015. An email was sent to
her indicating for her to send me her mailing address to receive the certificate.
She sent that a few days
after. We sent her certificate to the address
she told us at that time. Her only contact with me following
that was on May 28th. She indicated her interest in working
with Med Trans and indicated she had not yet received her certificate. My
response was the following: “…I have hired several new MTs
over the last couple of months who were initial top grads. Currently,
however, I am in need of some MTs with more experience as it is necessary for
me to maintain a balance of new grads and experienced transcriptionists.
I will keep your resume in an active status for six months and will definitely
keep you in mind as business increases or changes. “I did not hear back from her from
that point on so was unaware there was a situation. I have not received
any phone call attempts from her at any point. It was not until November
that I heard she had still not received her certificate when she began
contacting Tina. We will be happy to send out another certificate if she
confirms her mailing address, as this may be the issue There is certainly no refund due, as she has completed the course and received all materials

I have just received an email stating my complaint has been closedMy issue with MedTrans Inc has not been resolvedI still have not received my certification from the company, there for I still have not been able to become employed in this fieldI have sent an email twice since my complaint submission with my mailing address and email address and still have yet to receive my certification.*** *** *** **Abbeville, LA 70510###-###-####

This is in regard to the abovementioned student again.  She has becomequite bitter for no apparent reason.  Wehave communicated with her via email, phone, etc. and this is the last emailcorrespondence that I had with my supervising transcriptionist, [redacted].  “I will try to contact her today – she was atop grad and I’d love to have her as soon as we get a few more accountsin.  Need to hire back two that I let go first – she would be next inline.”With that said, if she is patientwe would likely hire her soon.  Often wehave new clients in the beginning of the year, and in fact, have five new onesthat will be joining us in January. However, by her complaining, she is certainly not helping hercause.  As a review of this last year, wehave hired 20 new transcriptionists in the last few months.  I certainly expect a full apologyfor her harsh words, as we are and have always been a legitimate business thathires our graduates on a regular basis. This can be proven by the current staff we have.  I also want it noted that we provide very lowcost educational and make very little money on the home study program, as itwas designed to train graduates to work for us and other transcriptioncompanies in a more competent light.  Fora decade prior to writing the course, I tried to hire transcriptionists fromother schools without much success.  Thatis the very reason I wrote the practical course, which has prepared many forthis field and we have maintained the lowest priced course in the country!  It is professional and thorough and if shecontinues to slander our name, legal recourse will be taken.  I truly hope she will use herskills, as she did well on the final and likely would have been a wonderfulasset for Med Trans in the near future.  However,it does not appear that she really wants to work, just have the education forfree.  Again, she has the ability to lookfor work, but has to put herself out there. We will always endorse her as a top graduate and would certainly hireher as well. Thank you for dismissing thisridiculous case and I look forward to moving on through the next year and againhiring more of our qualified graduates.

[redacted] took our course and was well aware of the policy of our final exam and the fact that we do not guarantee employment.  Anyone who guarantees employment would be in question, as this is simply not ethical.  We have a high quality business that requires our transcriptionists to be...

accurate and thorough.  [redacted], while she claims to be so knowledgeable, had 328 errors on her final exam.  We have students who do much better and those are the ones we hire first.  In addition, the course was written in 1999 and so our original copyright is shown as that date, but we do update the course often, adding new drugs, and trying to perfect the details.  As you know from our past with the Revdex.com, we have been in business as a transcription company for 26 years and approximately 96% of our transcriptionists are hired from our course.  The whole reason I wrote it and started it was that I needed quality transcriptionists and this course trains them well for entry level positions.  Students also get jobs outside of Med Trans, Inc., and we are well known all over the country for producing quality transcriptionists.  We certainly allow students to take the final exam more than once, so that is an option for anyone interested. [redacted] received a quality education and probably needs to fine-tune her skills and knowledge, but if she is persistent, she will do well in this field.  There is no refund required or appropriate.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Thank you for your response.  It is unfortunate that I had to go through the Revdex.com to receive such a simple explanation, but I hope that future communications will be much better and that I can serve your company as an employee in the near future.

The first final exam that this student took had 328 errors, which is my point.  We tend to hire the ones who do well on the final the first time over those who take multiple attempts.  That is not to say that we won’t hire, but if we have some who did extremely well the first time through, we will hire those first.  The medical transcription field requires a very accurate, intelligent approach and it is imperative to our business to hire the best that we can.  As for the number of applications applying through a job advertisement, that is extremely irrelevant, as a good portion of those applications have no medical transcription experience.  We are a medium sized company and have an average of 40-50 transcriptionists who work for us.  Of those 40-50, 96% of them are from our course, which was my statement prior.  We hire from within first before adding on from other experienced people.  However, we will keep this student in mind for future employment, assuming she is interested.  In addition, companies hire our graduates nationwide. Thanks for closing this case promptly. Tell us why here...

Please do not improperly characterize my exam. Here is an exact excerpt of the email I received with my exam results: "Congratulations!  You have successfully completed Medical Transcription Made Easy!  Attached you will find the Final Scoring Sheet.  There are samples of some of the errors made.  Please review this as it will help you with your further understanding of medical transcription.  Your final score was a B with 57 errors." 57 errors is much different than the 328 errors you claim I had.Additionally, the comment that "approximately 96% of our transcriptionists are hired from our course." seems to be misleading (unless I am misinterpreting your response), as I believe you are trying to indicate that you hire 96% of those who complete your course which seems highly unlikely. It seems rather that of the transcriptionists you hire, 96% have completed your course rather than another training course. Please correct me if this is wrong, but if the former is what you are falsely implying, people need to know this. Per [redacted] 1024 people have applied for the listed position. I am sure many do not follow through or do not successfully complete the course, but given the number of applicants I imagine you must have a big operation. I would be curious to know your size staff, how many people you have hired in the last year, and how many you have retained for 6+ months.

This is in response to the above named student’s comments:As you are aware, Med Trans, Inc. has been training and hiringtranscriptionists for over 24 years now and we continue to hire our topgraduates regularly.  In fact, 95% of thetranscriptionists who work for Med Trans have been through our...

trainingprogram.  With that said, we cannotguarantee that the moment they graduate, we will have a position for them.  Sometimes it takes weeks or even longer tomatch up a top grad with a position.  Wemarket constantly and needs change daily. As far as the [redacted] advertisements, we have acontractual agreement with [redacted] to run a certain amount of ads permonth, per year and this cannot be altered based on our needs for the moment ina given month.  We are members of [redacted], which is simply an organization thatmakes money off transcriptionists as members, schools, etc.  We do not conform to their “accreditation”standards, as our course is a home based program that is very flexible to thestudent.  If we were to accept theirmethods for their accreditation, we would have to increase our cost of theprogram at least five times, as it requires student/teacher ratios, etc.  I specifically wrote this program to hiretranscriptionists and have strived for years to keep the cost as low aspossible, which I have done, in order for people to easily get into this careerwithout a significant outlay of money.  In sum[redacted], this student has received everything she paidfor, has completed the course and should continue to pursue her career as atranscriptionist.  Just like any career,she needs to market herself and achieve employment.  She is not entitled to any refund.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Way to CYA [redacted]!  Are you raising your children to scam people, too?  You and your staff do not even have the professional courtesy to respond to e-mails and phone calls regarding employment.  No surprise, really, since the course itself is not professionally done either.  An expensive lesson learned by me, but at least I can sleep at night.  I'm not sure how you can.  Enjoy your holidays spending all the money you've scammed out of people.    
Regards,
[redacted]

[redacted] took our course and was well aware of the policy of our final exam and the fact that we do not guarantee...

employment.  Anyone who guarantees employment would be in question, as this is simply not ethical.  We have a high quality business that requires our transcriptionists to be accurate and thorough.  [redacted], while she claims to be so knowledgeable, had 328 errors on her final exam.  We have students who do much better and those are the ones we hire first.  In addition, the course was written in 1999 and so our original copyright is shown as that date, but we do update the course often, adding new drugs, and trying to perfect the details.  As you know from our past with the Revdex.com, we have been in business as a transcription company for 26 years and approximately 96% of our transcriptionists are hired from our course.  The whole reason I wrote it and started it was that I needed quality transcriptionists and this course trains them well for entry level positions.  Students also get jobs outside of Med Trans, Inc., and we are well known all over the country for producing quality transcriptionists.  We certainly allow students to take the final exam more than once, so that is an option for anyone interested.
[redacted] received a quality education and probably needs to fine-tune her skills and knowledge, but if she is persistent, she will do well in this field. 
There is no refund required or appropriate.

I took the home-based medical transcription course and found the course to be very enjoyable and useful! I was able to study at my own pace. There was a workbook provided which has turned out to be a really helpful reference while working. The course was laid out in a logical, well-thought out manner. The materials were given in a way that they were just challenging enough that you learn how to transcribe without being overwhelmed or frustrated. The final exam really tests your ability to apply what you've learned. When you finish it and pass, you know that you've really learned how to transcribe different types of transcription! It's also MUCH more fairly priced and practical compared to other transcription courses available online for what you get.

Once I was hired at Med Trans, the instructions given to help get acquainted with transcribing for various doctors was helpful and to the point. Also, the people at Med Trans are all pleasant, professional, genuine, and not at all robotic like some transcription companies! At first, I transcribed for an assortment of doctors. Next, I was given an account to try out that I couldn't be happier with. Even though it took some effort on my part to master, it now seems like perfect account.

I have worked for a couple of other transcription companies and I would say that Med Trans has been the best and the most enjoyable BY FAR. I can't say enough good about them!!!

This is in regard to the abovementioned student again.  She has becomequite bitter for no apparent reason.  Wehave communicated with her via email, phone, etc. and this is the last emailcorrespondence that I had with my supervising transcriptionist, [redacted].  “I will try to contact her today – she was atop grad and I’d love to have her as soon as we get a few more accountsin.  Need to hire back two that I let go first – she would be next inline.”With that said, if she is patientwe would likely hire her soon.  Often wehave new clients in the beginning of the year, and in fact, have five new onesthat will be joining us in January. However, by her complaining, she is certainly not helping hercause.  As a review of this last year, wehave hired 20 new transcriptionists in the last few months.  I certainly expect a full apologyfor her harsh words, as we are and have always been a legitimate business thathires our graduates on a regular basis. This can be proven by the current staff we have.  I also want it noted that we provide very lowcost educational and make very little money on the home study program, as itwas designed to train graduates to work for us and other transcriptioncompanies in a more competent light.  Fora decade prior to writing the course, I tried to hire transcriptionists fromother schools without much success.  Thatis the very reason I wrote the practical course, which has prepared many forthis field and we have maintained the lowest priced course in the country!  It is professional and thorough and if shecontinues to slander our name, legal recourse will be taken.  I truly hope she will use herskills, as she did well on the final and likely would have been a wonderfulasset for Med Trans in the near future.  However,it does not appear that she really wants to work, just have the education forfree.  Again, she has the ability to lookfor work, but has to put herself out there. We will always endorse her as a top graduate and would certainly hireher as well. Thank you for dismissing thisridiculous case and I look forward to moving on through the next year and againhiring more of our qualified graduates.

This is in response to the above named student’s comments:As you are aware, Med Trans, Inc. has been training and hiringtranscriptionists for over 24 years now and we continue to hire our topgraduates regularly.  In fact, 95% of thetranscriptionists who work for Med Trans...

have been through our trainingprogram.  With that said, we cannotguarantee that the moment they graduate, we will have a position for them.  Sometimes it takes weeks or even longer tomatch up a top grad with a position.  Wemarket constantly and needs change daily. As far as the [redacted] advertisements, we have acontractual agreement with [redacted] to run a certain amount of ads permonth, per year and this cannot be altered based on our needs for the moment ina given month.  We are members of [redacted], which is simply an organization thatmakes money off transcriptionists as members, schools, etc.  We do not conform to their “accreditation”standards, as our course is a home based program that is very flexible to thestudent.  If we were to accept theirmethods for their accreditation, we would have to increase our cost of theprogram at least five times, as it requires student/teacher ratios, etc.  I specifically wrote this program to hiretranscriptionists and have strived for years to keep the cost as low aspossible, which I have done, in order for people to easily get into this careerwithout a significant outlay of money.  In sum[redacted], this student has received everything she paidfor, has completed the course and should continue to pursue her career as atranscriptionist.  Just like any career,she needs to market herself and achieve employment.  She is not entitled to any refund.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,

All the email copies that she sent about the non refundable policy were sent to me AFTER the purchase. If you go to any store that is having a final sale, they let you know at the cashier, before they run your card! They say all sales are final, ok?

So, that lady [redacted] emailed me, 3 days after the purchase a welcome letter and she told me that all digital downloads are final sale. 

All I am saying is, I did not have a warning before they ran my card. And as I already stated, they ran my card through the email, I did not go to their website to buy it (where they let you know that is final sale).

I should have been told that before. That is all I am saying. 

It has absolutely nothing to do to "I dont want to go all the trouble", as stated by this company. I am a pharmacist with a masters

degree. I like to study and I love challenges. The course is really bad, that's all. It seems that I was called lazy. I don't like the way they handle their answers.

I want my money back because I am not happy with the course and as Nobody told me before the purchase that I could not have a refund, I feel betrayed, fooled.

This letter is in response to the above concern from one of our students.  First, we have had continuous communication with this student and have...

documented that throughout the course as well as in the hiring process.  This student did well on the final and we most certainly have and will consider her in the near future as positions become available.  As with most cases, timing is everything and the jobs are not always sitting available the minute you complete a program.  We add to our existing transcriptionists first (if desired) and then hire our top graduates next.  Occasionally we need to hire experienced transcriptionists if we have an excessive large account and find it too difficult to train many new people, but still 95% of our existing contractors are from the course.  In addition, we have an annual agreement to run advertisements and cannot change those postings even if we are not hiring at the moment. However, since we marked constantly and hire regularly, we need the resumes on hand as well as the top graduates.  Currently, we are in the process of changing our website and expanding the transcription business, and of course that will initiate hiring even more transcriptionists, most of them our graduates.  I hope she will be patient and consider working for us in the near future.  No refund is required, as she has been given all the materials that she paid for.
Thank you for closing this case properly. 
Mary P[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Way to CYA [redacted]!  Are you raising your children to scam people, too?  You and your staff do not even have the professional courtesy to respond to e-mails and phone calls regarding employment.  No surprise, really, since the course itself is not professionally done either.  An expensive lesson learned by me, but at least I can sleep at night.  I'm not sure how you can.  Enjoy your holidays spending all the money you've scammed out of people.    

Regards,[redacted]

I have just received an email stating my complaint has been closed. My issue with MedTrans Inc has not been resolved. I still have not received my certification from the company, there for I still have not been able to become employed in this field. I have sent an email twice since my complaint submission with my mailing address and email address and still have yet to receive my certification.[redacted]Abbeville, LA 70510###-###-####

My experience with Med Trans, Inc. has been completely positive. This company provided prompt customer service during the training program; clear terms and conditions related to the program; and excellent support both during and at the end of the program.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I appreciate them resolving to provide what their representative offered and specified would be included in my purchase. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,