Mediacom Communications

This complaint was not received from the Revdex.com until 3/14/16.Mr [redacted] ' had been disconnected in error, due to a mistake in the billing system Service has been restored and Mr [redacted] has received a credit to his account equal to one month of service

Good morning, This complaint has been forwarded to Phil Skinner; the Area of Operations Director for Albany, GA We will forward the response once received Thank you, [redacted]

Good afternoon, The account is being reviewed by customer service for credit to be issued We will provide an update upon competion of review Thank you

Initial Business Response / [redacted] (1000, 5, 2015/09/29) */ Contact Name and Title: Craig [redacted] Contact Phone: Tech Manager I was able to verify the signal leak has been located and repaired outside the homeWe do not need to get insideWhen contacted the customer ask that we send a tech out to repair a Mediacom box on the houseWe have a job scheduled for a tech to repair

Good afternoon, A service call has been placed to checked on the issue for resolutionThe Technical departement is working with Customer Service to see if a credit can be issued An updated will be submitted onced the resolution is complete Thank you, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/08/20) */ Contact Name and Title: Annette Q/A Contact Phone: N/A Contact Email: N/A I am waiting to hear back from the techs in the area to get this taken care of I will respond as soon as I hear anything Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/20) */ (The consumer indicated he/she ACCEPTED the response from the business.)

I would like online access to my account OR for my bill to be emailed to meI simply want a copy of my bill so that I may pay it on timeI do not think I should have to go to my local post office and have them look for it OR take time off work to go to the Mediacom office

Good afternoon, There is a total of $for issues with the services reported, the last credit was issued on 9/and is listed on the current bill A supervisor and maintenance went to the customer's home on 10/and show no current issues Thank you, [redacted]

This customer area is managed by the Region VP, [redacted] in our [redacted] offices Please forward this complaint to his office for response

Our business and service department has contacted the customer and gone out to the business to resolve the issue

Good afternoon,Our Technical Operations Manager spoke with the customer today and scheduled a service call for Monday with a Service and Maintence TechThank you

Been living in Canyon, AZ and have had Mediacom since May of In that time our Mediacom service has experienced outages at the rate 1-per monthPossibly every weeksOutages have last anywhere from 3-hoursThis is the worst thing I can experience from home as my income solely relies on me being connected to the internetI have had service with Century Link and Cox and never experienced more then outage per yearMediacom service is the most unreliable interneft I have ever had and they are directly effecting my families income!

A supervisor went to the customer home today to supervise review of services and issues Equipment was repaired and/or replaced and all service works now to the satisfaction of the customer.Customer service management has also applied a month of service credit to this customer ledger The credit will show on the next billing statement Thank you for the opportunity to respond

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/06/22) */ Contact Name and Title: [redacted] K [redacted] Contact Phone: XXX-XXX-XXXX [redacted] Contact Email: [redacted] @mediacomcc.com The Mediacom technician made two phone attempts during the scheduled to time window, and got a voicemail response both times The job was put into "Hold" status at 11:50AMCustomer later called in, and video with DVR service was added to the High Speed Data only jobThis changed the COD amount reflected on the jobTech explained this via phone callCustomer thought that the additional charges were added to his payment already, and the tech shouldn't have needed to collect a CODCustomer called back into customer service due to the confusion, and about the extra chargeBecause of the delay caused by the confusion, the tech did not have time to complete the job on the same day, due to other previously scheduled jobsA new job was scheduled for 6/in the PM to per the customer's request

I have credited both install fees back to your account which was a total of $59.99..You are paying $plus taxes and fees per month.And if you were told incorrectly I myself do apologize for the problems you have had starting up Mediacom servicesHopefully things will be better for you now with the Mediacom service

a manager will contact the customer to discuss the billing mail procedure and care for this issue

Complaint: ######## I am rejecting this response because: Since the complaint was reported to them they have been retaliating against us, every other day this week , in the morning we turn on our TV to watch the local weather and all the TV'S are blank' no sound or picture, and no matter what chanel I watch, within three to five minutes the picture starts tiling and the sound goes off, and yes they say they have been working on it, but it has been going on for over a year, and as far as the On Demand, they have been promising to get it in this area back in the first time I contracted with them, the only reason I came back was for the phone, which now they turn off my Modem and we lose phone, and internetPS: why should we have to pay the same rates as everyone else when we don't get full service, I mean can we start billing them for lost service, or deducting from our bill, every month Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

This incident has been submitted to the Albany Director of Operations, [redacted] *or review