Mediacom Communications

Service issue was due to a faulty power strip, technicians plugged the modem into a wall outlet to resolve the issue Customer Service is contacting the customer regarding the billing/package issue

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/07/13) */ This customer has disconnected service with Mediacom before the end of the contract in forceHowever, a supervisor has reached out to her to offer to waive any early termination fees if service is restored and the account is again in good standing I do hope this has been helpful informationI consider this matter closed Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did not disconnect my serviceAs indicated in my original complaint, they disconnected my services despite two payments being made within ten daysThey told me it was already disconnected and I will have to pay the feeI never received any disconnection noticeDue to their lack of wanting to work with me when the issue occured and we were told our service hs been terminated, we sought out service from another company...I am not looking to restore services with Mediacom as they initiated the service termination with no warning to me Final Business Response / [redacted] (4000, 9, 2015/07/16) */ Our local call center manager has had a supervisor attempt to contact this customer numerous times with no successThe recent information from the customer has been sent to the manager, who will do his utmost to contact the consumer directly to give her all the information needed to resolve these issues Please advise Ms[redacted] to expect contact from a member of the management team very soonThank you for the opportunity to respond Final Consumer Response / [redacted] (4200, 11, 2015/07/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) As stated in my initial complaint and follow up from company's first repsonse, because they chose to terminate my contract without any consent or knolwedge from me, I was left with no choice but to obtain services from a new providerI spoke with one of Mediacoms customer servic eagents and explained this very thingI do not want to reconnect services with Mediacom

Initial Business Response / [redacted] (1000, 20, 2015/09/09) */ Contact Name and Title: Todd [redacted] - SrDirector Mediacom is unable to respond to this complaint, as complainant did not provide any information on his account with Mediacom, such as service address or account number

Initial Business Response / [redacted] (1000, 5, 2015/09/24) */ Thank you for your letter from our consumerWe have talked directly to the customer and all issues have been resolved at this time I do hope this information has been helpfulThank you for the opportunity to respond

Good afternoon, The Director of Operations over the area has spoken with the contractor supervisor who should have contacted the customer Thank you

I have read the consumer and reviewed the account information and I have learned that in 2015, our collection vendor verified return of the equipment and notified collection bureaus of this fact. Mediacom has been in touch with our collection vendor about the issue and they have sent out
another notice to all bureaus to advise them that the debt is satisfied in full. After a period of to hours, all updates should be applied. Mediacom has done everything possible to satisfy the consumer's issues. I do hope this information has been helpful. I consider this matter closed

Initial Business Response /* (1000, 11, 2015/08/13) */
We tried to call the customer on the phone number on his account, and was unable to reach him or able to leave a messagePer the notes on his account, he may have talked with a supervisor at our call center that was able to explain his billing
to him, but we tried to reach out to him to verify he understands now but unable to
Final Business Response /* (1000, 18, 2015/08/24) */
We have credited the customers account which is the amount of the home networking fee for months

Good afternoon,Our local maintenance supervisor is checking on the issue the customer has been having and will review tech report informationThe supervisor is still reviewing the matter and a follow up will be provided once all of the information is researched. Thank you,***
***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the
responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I have not as of today, October 16, heard from the company's representative
Regards,
*** ***

After talking to the company several more times and for several hours the problem has been resolved
Regards,
*** ***

Good afternoon,We have had issues in the area, some due to bad weather conditions and our Maintenance department has corrected these issues.The supervisor in the area has spoken with the customer about the issues with service and to make sure all is working well.The area the customer is in does
not have VOD available at this time.Please let me know if any other information is needed. Thank you,*** ***

Good afternoon,The local Technical and Customer Service Supervisors are reveiwing the customer's issues and will contact the customer regarding service quality and credits.Thank you,*** ***

To whom it may concern, As I said in the email I sent eairlier today I did not receive this before it was closed so I am submitting my response this way Basic cable $Video options $Local broadcast surcharge $Regional Sports network surcharge $HIS service $HIS Modem
$Second DCT $The primary dct is free until promoting for that is up The total that is being pd is $monthly rate (services and surcharges and equip) plus taxes and feesI will also let ***’s supervisor know about how well she helped *** R Mediacom “STOP HOPING AND WISHING AND START DOING” *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meLet me add that this effort to resolve the issues regarding my service with Mediacom began at the end of November There were numerous attempts to get this issue resolved, but to no avail, the employees who were tasked to speak with each other were meeting at my home at different moments during a given visitThis would be an effort where everyone would need to assemble together to reach a fix in this matterThis happened on yesterday, a supervisor, the technician and the maintenance repairman assembled at my home together, a modem change was essential, and adequate supervision was provided to alleviate any further issues of this magnitude that may arise again, this is not to say that it won't, it's just my hope that it won't take such a long time to reach a desirable outcomeI lost an excessive amount of monies from my job, with heightened threats of termination, if this issue could not be mitigatedI work for a company, from home, I do not run a business for myself, from home, there is a distinct differenceMy sincere thanks to the Mediacom team who reached out, over and above to complete this task, especially to ***, the technicianThank you all
Regards,
*** ***

Initial Business Response /* (1000, 5, 2015/09/23) */
The customer's service was restored on 9/21, fours days after it was lostAlso, a credit for one week's service (seven days) was applied to her account on 9/We have had a conversation with our bury contractor regarding their failure to
inform the customer of their schedule for burial, which is our standard policy

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: 10269146
I am rejecting this response because: This isn't acceptable because new issues have come up, he did come out on the 20th, and suddenly I stopped having problems save for one day. 
I want the credit I deserve.
Regards,
[redacted]

[redacted],
I have been working on this issue and have come up with the Cable that was buried is the correct size for the length of the bury. 
I am sending some information to the [redacted] in the area to have someone if not himself to come to your home to check and see what the problem...

is.  You may need an amplifier to boost your signal you may need new lines in your home I do not know but the tech will when comes to the home and does some checking..
I do apologize that it took so long to get your cable hooked up after it was accidently cut it when planting a tree.   We try to get out as soon as possible but the calls get worked as they come in.
As I said I will get ahold of the [redacted] to have someone if not himself come out and check on the problem and what is the cause of the problem.
Thank you
A[redacted]