Mediacom Communications

[redacted]3:23 PM (15 minutes ago)toBetterA manual refund check was mailed to Mr. [redacted] on 02/12/16 in the amount of $245.16. Respectfully, [redacted]

[A default letter is provided...

here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Rejecting the answer from the business. It was during those two weeks that we were connected. Still didnt send a bill like a normal company. I had to call a number of times in order to get a bill. I would be much happier with a company that cares about its customers.  Maybe customers would be happier with the company if they actually had techs that knew what they were doing instead of telling customers they dont know what they are talking about
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

This customer area is managed by the Region VP, [redacted] in our [redacted] offices.  Please forward this complaint to his office for response.

Been living in Canyon, AZ and have had Mediacom since May of 2016. In that time our Mediacom service has experienced outages at the rate 1-2 per month. Possibly every 3 weeks. Outages have last anywhere from 3-6 hours. This is the worst thing I can experience from home as my income solely relies on me being connected to the internet. I have had service with Century Link and Cox and never experienced more then 1 outage per year. Mediacom service is the most unreliable interneft I have ever had and they are directly effecting my families income!

Initial Business Response /* (1000, 5, 2015/07/13) */
This customer has disconnected service with Mediacom before the end of the contract in force. However, a supervisor has reached out to her to offer to waive any early termination fees if service is restored and the account is again in good...

standing.
I do hope this has been helpful information. I consider this matter closed.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not disconnect my service. As indicated in my original complaint, they disconnected my services despite two payments being made within ten days. They told me it was already disconnected and I will have to pay the fee. I never received any disconnection notice. Due to their lack of wanting to work with me when the issue occured and we were told our service hs been terminated, we sought out service from another company...I am not looking to restore services with Mediacom as they initiated the service termination with no warning to me
Final Business Response /* (4000, 9, 2015/07/16) */
Our local call center manager has had a supervisor attempt to contact this customer numerous times with no success. The recent information from the customer has been sent to the manager, who will do his utmost to contact the consumer directly to give her all the information needed to resolve these issues.
Please advise Ms.[redacted] to expect contact from a member of the management team very soon. Thank you for the opportunity to respond.
Final Consumer Response /* (4200, 11, 2015/07/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As stated in my initial complaint and follow up from company's first repsonse, because they chose to terminate my contract without any consent or knolwedge from me, I was left with no choice but to obtain services from a new provider. I spoke with one of Mediacoms customer servic eagents and explained this very thing. I do not want to reconnect services with Mediacom.

Initial Business Response /* (1000, 5, 2015/09/29) */
Contact Name and Title: Craig [redacted]
Contact Phone: Tech Manager
I was able to verify the signal leak has been located and repaired outside the home. We do not need to get inside. When contacted the customer ask that we send a tech out to repair...

a Mediacom box on the house. We have a job scheduled for a tech to repair

Good afternoon,
The Director of Operations over the area has spoken with the contractor supervisor who should have contacted the customer.
 
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]