Medical Business Bureau

If I could give something less than 1-star, I would-that is about the way they do business.

My insurance company didn't pay my bill on time, so they filed in conciliation court. Prior to the date of the hearing, my insurance finally paid the bill. Now Center for Diagnostic Imaging added legal fees which they still want me to pay. Even though, it was my insurance company that owed the money.

These folks may be good at health care, but they are crooks as far as money goes.

Be careful if you elect using their service!

Initial Business Response / [redacted] (1000, 5, 2015/05/20) */ Medical Business Bureau does not have a payment portal on their websiteWe also do not have a link to one on our letterThe consumer may contact us at XXX-XXX-XXXX to pay via telephone or a payment for the balance of can be mailed to P.OBox Park Ridge, IL Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) Medical Business Bureau refused to give me information over the phone or to send me information to prove the debt belonged to meThey also refused to give me info over the phone or send me information regarding any MBB account reference so that I am sure the payment would go to the correct debtMBB also refused to give me info over the phone or send me info about the original creditor or who they bought the debt from so that I may be able to research the debt origination Final Business Response / [redacted] (4000, 9, 2015/05/28) */ Medical Business Bureau does not have any account for the consumerIf the accoount is under a different name the consumer will need to provide that information and how they are related as we cannot give out information on another person's account without written authorization

Community Health Centers -Santa Maria is one of the worst clinics. The doctors care is barely existent and they triple-book. After years with Dr. Kang%#^*+=, my mother is seeing a new doctor, Dr. Eric Chau. After receiving confirmation of our 11:15 appointment, we arrived at our appointment 10 minutes early to an overcrowded waiting room. After checking in we were told Dr. Eric Chau was 1 & 1/2 hr behind schedule and that he has 2 patients in a room and 5 people were ahead of us. After mentioning my mother is diabetic and needs to eat, the receptionist said we couldn’t leave the area. However there is no available seating in a waiting room full of sick patients.

Complaint: [redacted] I am rejecting this response because: This has taken me phone calls to this company regarding this issueOne of their employees threatened to hang up my call when I was asking why this hasn't been taken care of in a more timely mannerI was told it would be removed within days and in the 6th phone call, I was told by Marcus that it was my responsibility to contact the credit bureaus and now all of a sudden, they've requested it be deleted.? Sincerely, Barbara ***

Initial Business Response / [redacted] (1000, 5, 2014/04/28) */ Medical Business Bureau received the account from [redacted] Emergency Physicians the date of service is May 7, The original amount was the consumers insurance paid and an insurance adjustment of was subtracted from the balanceThe consumer made a payment of on 7/1/leaving a bal of We have never spoken to the consumerHe may contact us at XXX-XXX-XXXX to pay the balanceOnce the account is paid we will request that it be removed from his credit file Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/04/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) After making the payment of $in July of 2013, I only became aware that there was an outstanding balance when I was notified by my credit monitoring service of this balanceMBB despite there statements to the contrary never informed me as to what the balance outstanding was fromI will contact MBB to pay the balance Final Business Response / [redacted] (4000, 9, 2014/04/29) */ Medical Business Bureau sent you a letter October 7, when we received the accountWe also made numerous attempts to contact you by phone

Initial Business Response / [redacted] (1000, 5, 2014/05/27) */ We will request that the account be deleted from the consumer's credit file

? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2014/07/25) */ We have requested that the account be deleted from the consumer's credit fileWe have attached proof of our request to the repositories

Medical Business Bureau sent a letter to the same address as listed here in the complaint on Spetember 8, and we called [redacted] to try and reach you about the accouont [redacted] also sent you letters to inform you about the acoountWe received payment on the account on March 14, We have informedthe credit bureaus to delete the account

We cannot locate any account for [redacted] WanWe have numerous accounts under [redacted] but we do not collectin New YorkWe will need further information such as a social security number to locate an accountThe consumer may contact usat 800- [redacted] to get this resolved quicker

Complaint: [redacted] I am rejecting this response because: I have not received validation of this account and request that it is sent including any signed contracts Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2014/03/13) */ The consumer has not set up a formal payment plan therefore she would not receive monthly reminders We went over the consumer's payments with her and she sent us a copy of a money order for a payment made in July to [redacted] We investigated this with [redacted] and they do not show that they received this payment that is why were trying to contact the consumerWe do not have the consumer's work phone number and were told that neither the consumer or spouse are employedWe have sent an itemized bill to the consumer today

Initial Business Response / [redacted] (1000, 5, 2015/09/22) */ We spoke with the consumer July 14, and informed her that we need something from her showing that the account is charityShe was going to contact the physicianWe have not heard back from her and the physician has not cancelled the account We need proof of charity Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) The person, I believe her name was Peach, informed me this was written off as charity care and they would remove this from my file and report it to Trans UnionNobody informed me I needed to show proof, they already had proof from what I was toldThen to check my credit again on 8/28/and it should be removedIt's still showing as delinquent

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Medical Business BUreau cannot locate an account for [redacted] nor do we have anyone with the address givenWe will need additional information to locate an accoount

I accompanied my granddaughter to her eye DrAppointmentShe was Dx: with possible retinal detachment or retinal tearShe was given a Consultation form from Chicagoland Retinal Consultants with referring Physician Christopher [redacted] ODShe received an appointment for TuesMay 3, When she arrived at her apptshe was told that they no longer take her insurance and dismissed her! While I understand that they have every right to accept whatever insurance they choose, it should not be left up to the patient that has now just fallen into a crack with a diagnosis like that hanging over her head to find a specialist that will accept her insurance! I feel very strongly that this type of behavior towards a patient is unacceptableI have been a Registered Nurse and patient advocate for many years so I understand the system but this is just unbelievably inhumanThey might have at the very least guided her to a place that did accept her insurance or helped her in some wayI am filled with disgust with what has happened to our Medical System

Initial Business Response / [redacted] (1000, 5, 2015/05/04) */ The account is from 8/12/for hthe emergency physician charge at [redacted] emergency in the amount of The consumers insurance paid and this is patient responsibilityWe have requested that the emergency dept send an itemized billThe correct number to reach us is XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have left several messages at their business, even though I may have pasted the wrong number inI am requesting a physical bill sent to my new address so I can pay thisIf I call that number, then they will not answer or get back to meI am requesting that they mail me my bill, I pay it, and we end this Final Consumer Response / [redacted] (4200, 11, 2015/05/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) This company is clearing messing with meI received a copy of the hospital bill which shows a dollar balanceI have repeatedly asked for a copy of the bill from this company so I can pay itThey are clearly playing games by repeatedly not sending me an actual bill to pay Final Business Response / [redacted] (4000, 13, 2015/05/14) */ The bill is not from the hospital it is from the emrgency room physiciansAlso the bill shows a zero balance as you can see the line item dated 11/30/they did an internal adjustment when they sent the account to collectionsThe balance due is

Initial Business Response / [redacted] (1000, 5, 2014/03/18) */ The consumer has accounts with Medical Business Bureau from [redacted] Medical Group.These are the physicians charges for services at [redacted] Medical CenterThe services were rendered Jan 24, in the amount of January 25, in the amount of and January 26, in the amount of If these accounts are paid we will need proof of payment so that we can mark the accounts as suchIf they are paid we will remove the accounts from the consumer's credit fileIf they are not paid the consumer may call our office and pay the total of Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/03/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have AGAIN gone thru all the same channels I contacted last fall and spent more hours of my time to correct thisEach area assures they have done their part so I am very frustratedI will continue to pursue answers and get this off my credit report because of mishandling I have had no further conversation with MBB yet on this that they have done any research or checking on their end Final Business Response / [redacted] (4000, 13, 2014/04/14) */ [redacted] has cancelled the account and we are no longer handlingThe account will be requested to be removed from the consumer's credit file Final Consumer Response / [redacted] (4200, 11, 2014/04/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I contacted [redacted] / [redacted] and the had never received the payment request from [redacted] Is was their responsibly to file in a timely manner and all they had to do was get the insurance info from [redacted] Hospital where I was seen since the already had all the infoneededBlue cross has since contacted [redacted] with this info and after talking to them again today they will be writing this off and I want it corrected on my credit reportI have names and dates of my conversations if you think you need further proof! [redacted] ***

The account is for [redacted] in the amount of for services on May 9, The original amount of the account was 1,insurance paid and and adjustment of 1,050.47was takenWe sent a letter regarding the consumer's dispute to them on April 3, The consumer may contact usat 800-***-***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me if they are mailing the requested copy of the original invoice(Response from business did not clarify what they are mailing).? Please note I will be out of the country from 6-to 6-and will not be able to review this letter until I return Sincerely, Ron [redacted]