Medical Business Bureau

Due to the nature of our business we are not allowed to give out information on accounts without verifying an address, date of birthor the last digits of someone's social security numberI am sure the consumer woould not want their private information given out.We do have an account for the
consumer and it will be reported as a dispute on the consumer's file within the next daysWe will not be calling the consumer any further

The consumer will need to get with his attorney to get proof that they paid these accountsand send that to usWe do not have any information that this was being handled by an attorney.

Initial Business Response /* (1000, 5, 2015/09/10) */
Medical Business Bureau has requested that the accounts be deleted from the consumer's credit fileThe consumer can have her loan company contact us and we will verify that the accounts are being deleted
Initial Consumer Rebuttal /* (3000,
7, 2015/09/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There was no apology for or acknowledgement of their error, nor the time and energy which I have had to spend rectifying their errorThere was also no acknowledgement of a plan to prevent the same error occurring to other vulnerable consumers, such as minors

The account has been cancelled by *** *** *** and we requested that the account be deleted from the credit bureau on February 26, 2018.We do not know how long it will take the credit bureaus to update their information

Initial Business Response /* (1000, 5, 2015/08/17) */
Medical Business Bureau received the account from Elmhurst Emergency Medical Services November 8, 2013.A letter was sent to the consumer November 11, The consumer contacted oour office on November 27, and informed us that she
had insurance and would fax us her insurance card so that we could file a claimWe never received the information and tried to contact the consumer again numerous timesThe account will be removed from the consumers credit file once it is paidThe balance due is
Initial Consumer Rebuttal /* (3000, 7, 2015/08/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This debt appeared on my credit report which is how I found out about the collectionWhat date was this Account placed on my credit?
Final Business Response /* (4000, 9, 2015/08/20) */
Medical Business Bureau received the account Nov 8, A letter was sent to the consumer Nov11, We consumer contacted our office on Nov 27, and requested we file her insuranceWe requested that she fax us her insurance card which we never receivedThe account was sent to be reportd to the credit bureaus on January 21, If the account is paid it will be removed from the consumers file

Due to the nature of our business we are not allowed to give out information on accounts without verifying an address, date of birth
or the last digits of someone's social security numberI am sure the consumer woould not want their private information given
out.We do have an account for the consumer and it will be reported as a dispute on the consumer's file within the next daysWe will not be calling the consumer any further

The consumer has contacted our office and been informed that we have received proof of the paymentand will be posting the payment todayWe will request that the account be removed from the consumer's credit file

Medical Business Bureau does not have any account under the name *** ***. Has the consumer had any other name?

Initial Business Response /* (1000, 5, 2014/04/28) */
Medical Business Bureau received the account from *** April 26, in the amount of We sent a letter to the consumer informing her the account had been turned over to usWe have not had any contact with the consumerIf the
consumer can fax us proof that the account is paid we will request that the account be removed from her credit fileOur fax number is ***The consumer may also call our office and pay the account ***

We will have to request this information from our client

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ** *** ***

Initial Business Response /* (1000, 5, 2014/12/01) */
Medical Business Bureau has requested that the accounts be deleted from the consumer's credit fileIt may take up to days for the credit bureaus to update their information

Complaint: ***
I am rejecting this response because: I never a received a bill from this medical facility. When verifying the address they had on file it was incorrect. I spoke to *** at the *** *** billing department and she was rude and not helpful at all. She stated have a good day and did not take my insurance information to be processed correctly. The hospital had the correct address as I received bills from them
Sincerely,
*** ***

Medical Business Bureau has accounts for EM strategies for the consumerWe have tried to contact the consumer since with no responseuntil January when we received a dispute letter and spoke with the consumers spouseWe have sent the consumer a letter validating the dispute.The
consumer's spouse has agreed to pay once they receive the letterWe have reported the account as a dispute to the credit bureau as required since the account is disputed

The consumer is correct that she has an account from *** *** Emergency Physicians from June 15, We do not show that the consumerhad insurance for this accountThe consumer will need to check with her insurance to see if the account was billed and/or deniedSince the account is
disputedwe have to report it to the credit bureau as a disputeThe consumer has never contacted our office after we have sent a letter and made attempts by phine to contact her to resolve this account

We have requested a itemized bill from our client and will send to the consumerSince the account is disputed we have to report it to the credit bureau as a dispute

The account we have is for Compass Healthcare Consultants for services on 2/22/This was at *** *** Med Center.We have never spoken to the consumerThe consumer's insurance paid portion of the bill and there was also an insurance adjustment made.The balance is patient
responsibilityThe consumer may contact us at 800-***-*** for more information

We have cancelled the account and requested that the account be removed from the consumer's credit file

Complaint: ***
I am rejecting this response because:The business has yet to answer my question about the "several phone calls" made - when were those phone calls made? That is the correct address, but I did not receive a letter.I have worked with other medical collection agencies (*** Collections, ***, ***)-all accounts are resolvedI haven't had an issue like this.Once I receive information on the phone calls, I will call the company
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Peter ***