My name is [redacted] and I purchased a bag of Scotts Bonus 5M S back on March 26th, I applied around 2/3rds of the bag to my back yard which is around acres The grass in my yard began to die shortly after applying the product I did what most people would do and began to research what could cause the die off I came across a newspaper article written June 6th of that indicated there were widespread reports of this in the South East Region I live in [redacted] , South Carolina and purchased my house in November of I then reached out to Scotts Customer Support back at the beginning of May and after spending quite a bit of time on the phone was finally put through to Karen R [redacted] who was a Consumer Services Specialist I was originally offered a bag of grass seed and some Scotts fertilizer, which I refused as the areas of my yard that were damaged included grass and about feet of monkey grass She indicated that I needed to send in photos of
I purchased two bags of Scotts Turf Builder Grass Seed, Tall Fescue mixOne bag was purchased on 03/31/and the other was purchased on 04/12/The SKU number and proof of purchase on the first bag purchased is [redacted] 2, VIDEPTBGThe SKU number and proof of purchase on the second bag is [redacted] and VID EPTBG Scotts clearly states on the bag that their product is guaranteedI have reseeded my lawn with this product about three times since March and only about 25% of the product has takenToday, I talked to a Scotts rep via chatShe opened up a case number, [redacted] She stated I am expected to write them a letter and include original receipts in order to get a refundThey should be able to easily see that the product was purchased, because prior to stating I would need to send a letter with receipts, she asked for all of the detailed information on the bagThis included proof of purchase informationI have no problem sending them this information, but a
I purchased The Scotts PatchMaster Lawn Repair Mix Sun & Shade Mix it did not work on my lawnI called the company and sent everything I was asked to send to themThen I was told I would receive a refund checkWhat I received was "My Prepaid Visa card" that isn't allowing me right to the refund that they claim is on itI've tried to use it on the following online purchases: [redacted] , [redacted] ***, [redacted] , [redacted] , [redacted] ***.,and etcI first called "MyPrepaidCenter" and they told me to call "Scotts PatchMaster" because they didn't see any problems on there end with the Visa cardThe more places I tried to use the Visa credit card the more I find out that I'm unable to use the funds tied into itThe refund that I as due from "Scotts PatchMaster" I have yet to access the refund that "Scotts PatchMaster" said they was returning back to me When I spoke to Tyasia and Erin at the call center all they would is make it seem like it's my problem and my problem aloneT
I On December 4, I purchase a bag of Scotts Turf Builder Winter Guard Fall Weed & Feed and on the same day I applied to my lawn and after three weeks no weeds died, and they are still standing to this dayI called and was given a Ref# [redacted] and was asked to send in my receipt and I would receive a refundThey sent a refund for what I paid but not for the tax I paid, I am out of the tax tooThe check had someone else name on it, some woman's nameI live alone my wife died years ago and my children do not live hereThat was an insult, so I call back and was ask to send the check backI sent the check back on 2/12/and they received it on 2/16/And this time I sent it to the Attention of MrJim H [redacted] the CEO: so that I would not be insulted againI would like my refund PLEASE
On July 14, I purchase a bag of Scott Turf Builder Bonus S Southern Weed & Feed from Lowes Home Impeovment, I followed the instructions labeled on the bag an I applied on my lawnWithin days I started noticing my grass was dyingOn July 19, I called the Scotts Miracle Gro consumer help lineThe first person I talked to apologize for the problem that I had had with there product an offer me a refund for my purchase of the Scott Turf Builder Bonus S Southern Weed & Feed and a pallet of Saint Augustine Sod that was killed by there productI thanked the consumer service associate for the offer but I told her that it would take pallets of sod to replace my grass plus labor to have it installed , that was killed by there product She told that at her level she could not authorize anything more than that so she put me in contact with a Ginny C [redacted] ( [redacted] )Ms C [redacted] thank me for contacting Scotts about my problem and express that the g
Back in May of this yearI went to [redacted] in Cleveland at the [redacted] I purchased several items for my yard, which included two containers of Scott's Ezseed I paid $for each container I have purchased several Scott's products in the pastAnd never had any problems with the products, until nowI am handicapped and disabled, so I have to hire someone to do my yard work (cut grass, trim bushes, rake leaves.) I needed some areas sow with some grass seed So I got the person who does my yard work, to come and sow the EzseedI watched as he did itHe followed the instructions that was on the back of each container Step 1-and He did areas in my backyard and my front tree lawn Then I waited for the grass to grow The only thing that did grow was a variety of weeds I had already thrown out one of containerSo when I contacted someone from Scott's, I told the that I no longer had the one container or my receipt from [redacted] *** So I was told to
Bought bags of Scotts earthgro black mulch from home depot store # Clarence NY Store , which after month lost it's color (has a year guarantee) Had white mold (we are in a drought while planting started to get headaches and noticed the mold spores in the air and ground ) and non organic material in mulch brought pictures and sample and proof of purchase to store and home depot customer service (who would of replaced the mulch but needed a sku # from Scotts called Scotts customer service and Scotts wanted us to send them the original receipt, Scotts case # [redacted] according to their own website the customer reviews are mostly all the same
Scotts advertise a "No Quibble" refund guarantee if the customer is not satisfied.....I sent in the required original receipt and UPC code snail mail almost a month ago and I have emailed their contacts on their website 3 times now and have not gotten a response at all! I posted a concern on their Facebook and there was a response to my posting less than 30 seconds telling me they are too busy....but their website received my email with their quote " look for a response within a day or two....I find it odd that they are not "too busy" to be responding to Facebook postings
Purchased mulch last summer that came with a year color guaranteeheavy rains later our mulch was fadedContacted Scott's and was told to mail in the original receipt for reimbursementFollowed their instructions and still do not have a refund as promised
I got this Ortho Weed B Gon for some crabgrass and dandellions in my front and side yard, I planted new grass on the side of my yard 3 1/2 months ago. The Weed B Gon sprayed on it has killed most of it off, I also ahve spots in my front yard which I also sprayed Weed B Gon. I have enclosed pictures of what most of my lawn looks like and plant. I have contacted 2 lawn service about this problem and was told that Ortho shouldn't harm my grass. But after than looking at my lawn they told me to contact Ortho. I took the ortho I got from [redacted] back to them. They also told me that this weed killer should not happen. [redacted] also called ortho customer service, but after being put on hold for 20 minutes they hung up. I was told to call Ortho when I got home. I called 2 times and was put on hold for 20 -30 minutes. I figured it was time to file a complaint. Note: Grass was watered 24 hours before spraying with an outside temp at 77 degree at 0600 am.
I bought bags of topsoil, and received 50% mulch and rocks 40% topsoil, and 10% plastic ground up I bought bags of topsoil and I was very very disappointed in the grade of topsoil I receivedI went back and purchased cheaper version and got times better qualityWith a name that is well known in the industry you should be embarrassed with what was provided in those bags
I bought Ortho Ground Clear vegetation killer and it did not kill the vegetationI called Scott Miracle Gro the manufacturer and they gave me a reference number [redacted] and told me to send in the receipt for a full refundI sent the receipt and after a few weeks the merchant responded and said the receipt show the product was void offI said the $Ground Clear was but the two $was notThe receipt shows a minus beside two products that was taken off a fashion doll and ground clearThe weed killer on the receipt is ground clear weed killerI told the merchant that I have the label in my hand the USB number is [redacted] the same as on the receipt and will fax or email itThe merchant said it was void I said noThe receipt shows I paid a total of $and the receipt has an approval number [redacted] and reference number [redacted] , this proves the money was charged to my credit cardThe merchant said I did pay anything and the entire receipt was voided that I was
Good afternoon Scotts I am contacting you because I purchased the Roundup from [redacted] in Aurora, CO for $per bottle and covered my property the back yard two and three time over with the product using bottles a total of $because I was expecting to kill off the weeds in the rocks in my back yard area and the weeks in the front rocks area and this product did not meet my expectations at all I was highly disappointed because the product did not stop the weed germination in plus degree weather for weeksThe grass would die and weeds were not I would like a full refund for the product because this did not work as advertised or shown
Purchased product with rebate but cannot apply for rebate until end of july This rebate went into effect in feb Why one should have to wait to submit rebate for up to six months This is not apparent until after purchase and when people forget about it What a scam Rebate no [redacted]
I applied to Scotts 4-Step Annual Program in April for an advertised rebate I sent in all the completed paper workI received a rebate for one product, but did not receive the much larger rebate for the 4-step fertilizer I sent a letter to the rebate handler INMAR in January I received no answer I called the rebate handler twice, but they would not tell me if or when I would receive my rebate I chatted with Scotts twice online, but they only sent me back to the rebate handler I have received no information from Scotts as to why my rebate was not provided
I purchase packages of SCOTTS STEP ANNUAL PROGRAM from *** *** Hardware store in *** *** IL on 03/11/Each package is supposed to come with a $rebate from the manufacture, since I bought packages, I am expecting $rebate
I followed the instruction closely and submitted my rebate request online on 03/13/with everything including a scanned image of the receipt, UPC codes
Rebate Issuer: THE SCOTTS COMPANY
Offer: Save up to $on Scotts Step Annual Program
Offer Code: ***
Submission#: ***
On 04/10/2017, I received an email and got notified that my rebate submission was not valid because of the following reason: " ALL REQUIRED PURCHASES NOT IDENTIFIED ON REG RECPT"
The fact is on the scanned receipt that I submitted, I clearly circled the eligible purchasesThis product is a 4-step package, the receipts shows it as the whole package (not the individual bags)The receipt also shows clearly that I purchased
I purchased Scotts Weed and Feed product and applied per the label and instructions received from themThe product failed to workPer their money back guarantee, I had sent a letter requesting a refund along with the original receipt on July 19thAfter almost a month, I still have not received the refundToday when I contacted them, they are asking me to send the original receipt againI told them that I had already sent it and offered to provide a copy of the letter and the receiptHowever they are asking me to get the original receipt againI am a senior citizen and does not have the ability to waste time and energy on thisPlease help
Complaint taken by phone 7/27/16-***
Consumer states that the Weed Be gone that she purchased does not workConsumer states that the number on bottle does not belong to the companyConsumer states that the number is supposed to be for questions and comments
We used a product by this company as directed in This product damaged a substantial percentage of the lawn in the spring of suffering large areas of dead lawn I was not aware of the Scott product being the source of my damage until early This product has been proven to be the cause of damaging lawns in many southern states, especially South Carolina lawns with Centipede grass I have contacted the company and fully complied with all requirements for restitution (as other affected parties have done) submitting all requested documentation including proof of purchase, photographs and (2) professional estimates to repair the lawnThe company has accepted responsibility with similar affected lawns In my case they are not accepting responsibility This is not acceptable to have created a product so damaging to the consumer and not making restitution
Dear Scotts Customer Service Representative:On September 5, 2016, I purchased bags of Scotts Patchmaster from Home Depot at$+ tax per bag(see receipt) I put down this product the same dayAfter almosta month, NOT one blade of grass grew for six (6) of the nine (9) bagsNOTE: threebags grew grass near a front yard tree.I took pictures (see attached) of no growth and labeled the location and the quantity ofbags used in each area.I conscientiously watered the product twice a day (morning and evening)Our waterbill during this time was $vslast year of $at the same time.I purchased three (3) bags of Scotts Turf Builder Sun and Shade Grass Seed: $(20lbs.) and two at $(lbs.) plus bags of Scotts Top Soil (great product) Iseeded the spots that the Patchmaster did not grow inI am waiting for the seed toproduce grass.I respectfully request a "modest" refund of $(bags x $ea= $74.94+
My name is [redacted] and I purchased a bag of Scotts Bonus 5M S back on March 26th, I applied around 2/3rds of the bag to my back yard which is around acres The grass in my yard began to die shortly after applying the product I did what most people would do and began to research what could cause the die off I came across a newspaper article written June 6th of that indicated there were widespread reports of this in the South East Region I live in [redacted] , South Carolina and purchased my house in November of I then reached out to Scotts Customer Support back at the beginning of May and after spending quite a bit of time on the phone was finally put through to Karen R [redacted] who was a Consumer Services Specialist I was originally offered a bag of grass seed and some Scotts fertilizer, which I refused as the areas of my yard that were damaged included grass and about feet of monkey grass She indicated that I needed to send in photos of
I purchased two bags of Scotts Turf Builder Grass Seed, Tall Fescue mixOne bag was purchased on 03/31/and the other was purchased on 04/12/The SKU number and proof of purchase on the first bag purchased is [redacted] 2, VIDEPTBGThe SKU number and proof of purchase on the second bag is [redacted] and VID EPTBG Scotts clearly states on the bag that their product is guaranteedI have reseeded my lawn with this product about three times since March and only about 25% of the product has takenToday, I talked to a Scotts rep via chatShe opened up a case number, [redacted] She stated I am expected to write them a letter and include original receipts in order to get a refundThey should be able to easily see that the product was purchased, because prior to stating I would need to send a letter with receipts, she asked for all of the detailed information on the bagThis included proof of purchase informationI have no problem sending them this information, but a
I purchased The Scotts PatchMaster Lawn Repair Mix Sun & Shade Mix it did not work on my lawnI called the company and sent everything I was asked to send to themThen I was told I would receive a refund checkWhat I received was "My Prepaid Visa card" that isn't allowing me right to the refund that they claim is on itI've tried to use it on the following online purchases: [redacted] , [redacted] ***, [redacted] , [redacted] , [redacted] ***.,and etcI first called "MyPrepaidCenter" and they told me to call "Scotts PatchMaster" because they didn't see any problems on there end with the Visa cardThe more places I tried to use the Visa credit card the more I find out that I'm unable to use the funds tied into itThe refund that I as due from "Scotts PatchMaster" I have yet to access the refund that "Scotts PatchMaster" said they was returning back to me When I spoke to Tyasia and Erin at the call center all they would is make it seem like it's my problem and my problem aloneT
I On December 4, I purchase a bag of Scotts Turf Builder Winter Guard Fall Weed & Feed and on the same day I applied to my lawn and after three weeks no weeds died, and they are still standing to this dayI called and was given a Ref# [redacted] and was asked to send in my receipt and I would receive a refundThey sent a refund for what I paid but not for the tax I paid, I am out of the tax tooThe check had someone else name on it, some woman's nameI live alone my wife died years ago and my children do not live hereThat was an insult, so I call back and was ask to send the check backI sent the check back on 2/12/and they received it on 2/16/And this time I sent it to the Attention of MrJim H [redacted] the CEO: so that I would not be insulted againI would like my refund PLEASE
On July 14, I purchase a bag of Scott Turf Builder Bonus S Southern Weed & Feed from Lowes Home Impeovment, I followed the instructions labeled on the bag an I applied on my lawnWithin days I started noticing my grass was dyingOn July 19, I called the Scotts Miracle Gro consumer help lineThe first person I talked to apologize for the problem that I had had with there product an offer me a refund for my purchase of the Scott Turf Builder Bonus S Southern Weed & Feed and a pallet of Saint Augustine Sod that was killed by there productI thanked the consumer service associate for the offer but I told her that it would take pallets of sod to replace my grass plus labor to have it installed , that was killed by there product She told that at her level she could not authorize anything more than that so she put me in contact with a Ginny C [redacted] ( [redacted] )Ms C [redacted] thank me for contacting Scotts about my problem and express that the g
Back in May of this yearI went to [redacted] in Cleveland at the [redacted] I purchased several items for my yard, which included two containers of Scott's Ezseed I paid $for each container I have purchased several Scott's products in the pastAnd never had any problems with the products, until nowI am handicapped and disabled, so I have to hire someone to do my yard work (cut grass, trim bushes, rake leaves.) I needed some areas sow with some grass seed So I got the person who does my yard work, to come and sow the EzseedI watched as he did itHe followed the instructions that was on the back of each container Step 1-and He did areas in my backyard and my front tree lawn Then I waited for the grass to grow The only thing that did grow was a variety of weeds I had already thrown out one of containerSo when I contacted someone from Scott's, I told the that I no longer had the one container or my receipt from [redacted] *** So I was told to
Bought bags of Scotts earthgro black mulch from home depot store # Clarence NY Store , which after month lost it's color (has a year guarantee) Had white mold (we are in a drought while planting started to get headaches and noticed the mold spores in the air and ground ) and non organic material in mulch brought pictures and sample and proof of purchase to store and home depot customer service (who would of replaced the mulch but needed a sku # from Scotts called Scotts customer service and Scotts wanted us to send them the original receipt, Scotts case # [redacted] according to their own website the customer reviews are mostly all the same
Scotts advertise a "No Quibble" refund guarantee if the customer is not satisfied.....I sent in the required original receipt and UPC code snail mail almost a month ago and I have emailed their contacts on their website 3 times now and have not gotten a response at all! I posted a concern on their Facebook and there was a response to my posting less than 30 seconds telling me they are too busy....but their website received my email with their quote " look for a response within a day or two....I find it odd that they are not "too busy" to be responding to Facebook postings
Purchased mulch last summer that came with a year color guaranteeheavy rains later our mulch was fadedContacted Scott's and was told to mail in the original receipt for reimbursementFollowed their instructions and still do not have a refund as promised
I got this Ortho Weed B Gon for some crabgrass and dandellions in my front and side yard, I planted new grass on the side of my yard 3 1/2 months ago. The Weed B Gon sprayed on it has killed most of it off, I also ahve spots in my front yard which I also sprayed Weed B Gon. I have enclosed pictures of what most of my lawn looks like and plant. I have contacted 2 lawn service about this problem and was told that Ortho shouldn't harm my grass. But after than looking at my lawn they told me to contact Ortho. I took the ortho I got from [redacted] back to them. They also told me that this weed killer should not happen. [redacted] also called ortho customer service, but after being put on hold for 20 minutes they hung up. I was told to call Ortho when I got home. I called 2 times and was put on hold for 20 -30 minutes. I figured it was time to file a complaint. Note: Grass was watered 24 hours before spraying with an outside temp at 77 degree at 0600 am.
I bought bags of topsoil, and received 50% mulch and rocks 40% topsoil, and 10% plastic ground up I bought bags of topsoil and I was very very disappointed in the grade of topsoil I receivedI went back and purchased cheaper version and got times better qualityWith a name that is well known in the industry you should be embarrassed with what was provided in those bags
I bought Ortho Ground Clear vegetation killer and it did not kill the vegetationI called Scott Miracle Gro the manufacturer and they gave me a reference number [redacted] and told me to send in the receipt for a full refundI sent the receipt and after a few weeks the merchant responded and said the receipt show the product was void offI said the $Ground Clear was but the two $was notThe receipt shows a minus beside two products that was taken off a fashion doll and ground clearThe weed killer on the receipt is ground clear weed killerI told the merchant that I have the label in my hand the USB number is [redacted] the same as on the receipt and will fax or email itThe merchant said it was void I said noThe receipt shows I paid a total of $and the receipt has an approval number [redacted] and reference number [redacted] , this proves the money was charged to my credit cardThe merchant said I did pay anything and the entire receipt was voided that I was
Good afternoon Scotts I am contacting you because I purchased the Roundup from [redacted] in Aurora, CO for $per bottle and covered my property the back yard two and three time over with the product using bottles a total of $because I was expecting to kill off the weeds in the rocks in my back yard area and the weeks in the front rocks area and this product did not meet my expectations at all I was highly disappointed because the product did not stop the weed germination in plus degree weather for weeksThe grass would die and weeds were not I would like a full refund for the product because this did not work as advertised or shown
Purchased product with rebate but cannot apply for rebate until end of july This rebate went into effect in feb Why one should have to wait to submit rebate for up to six months This is not apparent until after purchase and when people forget about it What a scam Rebate no [redacted]
I applied to Scotts 4-Step Annual Program in April for an advertised rebate I sent in all the completed paper workI received a rebate for one product, but did not receive the much larger rebate for the 4-step fertilizer I sent a letter to the rebate handler INMAR in January I received no answer I called the rebate handler twice, but they would not tell me if or when I would receive my rebate I chatted with Scotts twice online, but they only sent me back to the rebate handler I have received no information from Scotts as to why my rebate was not provided
I purchase packages of SCOTTS STEP ANNUAL PROGRAM from *** *** Hardware store in *** *** IL on 03/11/Each package is supposed to come with a $rebate from the manufacture, since I bought packages, I am expecting $rebate
I followed the instruction closely and submitted my rebate request online on 03/13/with everything including a scanned image of the receipt, UPC codes
Rebate Issuer: THE SCOTTS COMPANY
Offer: Save up to $on Scotts Step Annual Program
Offer Code: ***
Submission#: ***
On 04/10/2017, I received an email and got notified that my rebate submission was not valid because of the following reason: " ALL REQUIRED PURCHASES NOT IDENTIFIED ON REG RECPT"
The fact is on the scanned receipt that I submitted, I clearly circled the eligible purchasesThis product is a 4-step package, the receipts shows it as the whole package (not the individual bags)The receipt also shows clearly that I purchased
I purchased Scotts Weed and Feed product and applied per the label and instructions received from themThe product failed to workPer their money back guarantee, I had sent a letter requesting a refund along with the original receipt on July 19thAfter almost a month, I still have not received the refundToday when I contacted them, they are asking me to send the original receipt againI told them that I had already sent it and offered to provide a copy of the letter and the receiptHowever they are asking me to get the original receipt againI am a senior citizen and does not have the ability to waste time and energy on thisPlease help
Complaint taken by phone 7/27/16-***
Consumer states that the Weed Be gone that she purchased does not workConsumer states that the number on bottle does not belong to the companyConsumer states that the number is supposed to be for questions and comments
We used a product by this company as directed in This product damaged a substantial percentage of the lawn in the spring of suffering large areas of dead lawn I was not aware of the Scott product being the source of my damage until early This product has been proven to be the cause of damaging lawns in many southern states, especially South Carolina lawns with Centipede grass I have contacted the company and fully complied with all requirements for restitution (as other affected parties have done) submitting all requested documentation including proof of purchase, photographs and (2) professional estimates to repair the lawnThe company has accepted responsibility with similar affected lawns In my case they are not accepting responsibility This is not acceptable to have created a product so damaging to the consumer and not making restitution
Dear Scotts Customer Service Representative:On September 5, 2016, I purchased bags of Scotts Patchmaster from Home Depot at$+ tax per bag(see receipt) I put down this product the same dayAfter almosta month, NOT one blade of grass grew for six (6) of the nine (9) bagsNOTE: threebags grew grass near a front yard tree.I took pictures (see attached) of no growth and labeled the location and the quantity ofbags used in each area.I conscientiously watered the product twice a day (morning and evening)Our waterbill during this time was $vslast year of $at the same time.I purchased three (3) bags of Scotts Turf Builder Sun and Shade Grass Seed: $(20lbs.) and two at $(lbs.) plus bags of Scotts Top Soil (great product) Iseeded the spots that the Patchmaster did not grow inI am waiting for the seed toproduce grass.I respectfully request a "modest" refund of $(bags x $ea= $74.94+